Pickfords Reviews 12,576

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 1,586 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, efficiency, and professional demeanor, making the moving process smooth and stress-free. Many highlight the excellent customer service, noting the clear communication, understanding, and patience from move managers and office staff who guide them through every step. The overall service, including packing, delivery, and international moves, is frequently described as seamless, efficient, and well-managed, with items arriving safely and on time. However, some customers also noted issues with communication, such as unreturned calls or missed appointments for box collection. A few other people also felt that the number of packers was insufficient, leading them to do some packing themselves, or experienced damage to property and belongings, along with a perceived lack of care from the moving team.

What people talk about most

Staff

Customers had positive experiences with staff, consistently describing them as professional, friendly, and... See more

Service

Reviewers highlight positive aspects of service, with many customers describing it as excellent from start to... See more

Delivery service

Reviewers mention positive feedback about delivery service, highlighting that operations were a thorough... See more

Customer service

Users describe positive interactions with customer service, highlighting excellent communication and... See more

User experience

Consumers find the user experience to be positive, with many describing it as a great, seamless, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We recently moved with Pickfords and couldn’t have asked for a better experience. The crew were incredibly helpful and efficient throughout. Terry and Kamil did a fantastic job, handling everything... See more

Rated 5 out of 5 stars

Every step was made so easy and they guided me through each one. Nothing was too much trouble for them. From the initial survey by Danny, the amazing communication from Emma and the care shown to my p... See more

Company replied

Rated 5 out of 5 stars

The crew who moved us were fantastic, really friendly and helpful, really looked after us. Think the driver was called Paul (Co Co), the young chap was a lovely guy and deserved a far better wage tha... See more

Company replied

Rated 5 out of 5 stars

First half of the removal, i.e. the pick up has gone really smooth. I thank the team that came here to pick up the furniture. They were friendly and incredibly professional, punctual, efficient. I... See more

Company replied


Company details

  1. Moving Company
  2. Freight Forwarding Service
  3. Packaging Supply Store
  4. Self-Storage Facility
  5. Storage Facility

Information provided by various external sources

For professional removals and storage solutions look no further than Pickfords. Whether you’re moving home or business, our experts will make your transition as hassle-free as possible. With more than 350 years of experience in the transportation and removals industry, we understand that moving can be a life-changing event. This is why we have developed a comprehensive range of moving and storage solutions to suit your individual requirements.


Contact info

4.8

Excellent

TrustScore 5 out of 5

13K reviews

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Rated 5 out of 5 stars

The guys moved my 90 year old parents…

The guys moved my 90 year old parents yesterday. They were absolutely brilliant, respectful, kind and considerate. I cannot recommend Pickfords enough.

April 30, 2026
Unprompted review
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Reply from Pickfords

Hi Beverley

We're happy to hear that our team provided such wonderful care and respect during your parents' move. Thank you for recommending us!

Wishing your parents all the best in their new home.

Kind regards
Craig Wilson

Rated 5 out of 5 stars

Truly professional gentlemen

Truly professional gentlemen. Took care of all our belongings. Very polite and hard working men. They never stopped all the time they were here.
Excellent service.

April 27, 2026
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Reply from Pickfords

Hello,

Thank you for your lovely 5 star review! We are so happy to hear that you had such a positive experience with our team.

We appreciate you acknowledging their professionalism, politeness, and hard work. If we can assist with anything further, please do not hesitate to contact your Move Manager, Len.

Kind regards,
Laura
Newcastle Customer Service Manager

Rated 5 out of 5 stars

Very professional

Very professional, efficient and courteous from the first phone call to saying goodbye when our goods were delivered from storage. We had a couple of cheaper quotes but opted for what we thought would be a 1st class service - we were not disappointed. Highly recommended, thank you.

April 24, 2026
Unprompted review
Rated 5 out of 5 stars

Really good service

Really good service, the team were very calm and professional. We had the packing service and everything was perfect. Would definitely recommend.

April 27, 2026
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Reply from Pickfords

Thank you for taking the time out to share your recent moving experience and for your lovely feedback. It's great to hear you felt the team were calm and professional and everything was perfect. I will ensure your lovely feedback is shared with all.

We wish you all the best and thanks again!

Kind Regards
Georgina Langley
Midlands Customer Service Manager

Rated 5 out of 5 stars

Excellent customer service!!

Samantha, Heather and Sophie have been absolutely amazing!!! Making sure our move ran smoothly. Thank you so much ladies

April 17, 2026
Unprompted review
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Reply from Pickfords

Thank you Frankie for the 5 star review!

Samantha, Heather and Sophie will be thrilled to read your kind praise and I will personally ensure your lovely feedback is shared with them. We wish you and your family all the best and every happiness in your new home!

Kind Regards
Georgina Langley
Midlands Customer Service Manager

Rated 5 out of 5 stars

Very good moving experience


We have been very very pleased with the service of Pickfords, moving our furniture and stuff from UK to Spain.
Our goods were packed by a very professional team – be ready to get up early as they will arrive before 7 am if they can. They worked fast and did an excellent packing.
We used the 2-5 week service and the goods arrived as planned – delivered to the door, by an 18 tons truck. Our goods got though custom without any issues.
Out items didn’t get unpacked because as we have no place to put the unpacked items.
We only have one “breakage” – which was the foot of a lamp that had twisted. I repaired it myself in under an hour. Every thing else is perfect packed and received that’s included family heir porcelain china, crystal glasses and paintings.
The communication with have been very good and always got quick replies.
If we should decide to move to another country, we would not hesitate to use Pickfords again.

PF25050430-01

April 23, 2026
Unprompted review
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Reply from Pickfords

Thank you for taking the time to review your move.

We are pleased to hear that all went well for your move from the UK to Spain.

It is great to know our team's professional packing and timely delivery met your expectations and that your items arrived safely.

May we wish you well in your new home.

Kind regards
Samantha McKeon
Customer Services Manager

Rated 5 out of 5 stars

Move and store

I am using Pickfords for storage as well and moving from my present location , they have been helpful and professional helping guide me through the while moving storage process! I highly recommend if you want a stress free move!

April 28, 2026
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Reply from Pickfords

Thank you Kim for the 5 star review and for choosing to move and store with Pickfords.

I am pleased to hear you were happy with the service received and that you felt the team were helpful and professional. I will ensure your kind praise is shared with all involved.

If you require anything further please do not hesitate to contact us!

Kind Regards
Georgina Langley
Midlands Customer Service Manager

Rated 5 out of 5 stars

Pickfords kept my furniture in storage…

Pickfords kept my furniture in storage in Cardiff for five months and transported it to London last week.
My dealings with Pickfords were through Kaylie Radford who was friendly and very efficient.
On the day Tony and his team; Jacob and Mark, got here mid morning moved all my belongings in very quickly and efficiently.
I will certainly recommend Pickfords and would use them again.

April 23, 2026
Unprompted review
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Reply from Pickfords

Thank you Susan for your review.

We are happy to hear that you had a positive experience with our storage and transportation services.

We appreciate your kind words regarding Kaylie and our team's efficiency and friendliness.

Thank you for recommending us!

Kind Regards

Lizzie Dibble
South West Customer Service Manager

Rated 5 out of 5 stars

Friendly but polite crew that took…

Friendly but polite crew that took great care to handle my property. Used their full packing service and this worked perfectly to my surprise as large property with lots of tools and garden equipment.

April 21, 2026
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Reply from Pickfords

Hi Mrs Whitlock,

Thank you for your 5 star review and for your wonderful feedback.

We're happy to hear the crew were friendly and took great care with your property and packing. Should you require any further assistance, please do not hesitate to contact your Move Manager Len.

Kind regards,
Laura
Newcastle Customer Service Manager

Rated 5 out of 5 stars

Pickford's employ great ,caring people…

Pickford's employ great ,caring people . The crews on both sides (UK and South Africa ) of our journey were absolutely fantastic and couldn't do enough for us .Our furniture and belongings arrived in perfect condition , on time and helpfully all unpacked with a smile . Especially well done by Chris Coombs and his team

April 28, 2026
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Reply from Pickfords

We appreciate your kind feedback Dudley.

We are so pleased to hear that Chris and our team members were caring and helpful during your move. It is great to know your belongings arrived safely and were unpacked with a smile.

Kind Regards

Lizzie Dibble
South West Customer Service Manager

Rated 5 out of 5 stars

Great Service

We had our belongings moved into storage originally, then moved to our new property in Cornwall. On both occasions the team were extremely professional and friendly, the office staff were also first class in helping us complete our move. I can't help but praise everyone involved and would certainly recommend Pickfords.

April 7, 2026
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Reply from Pickfords

Thank you John, we really appreciate you taking the time to leave a 5-star review.

We are happy to hear that the team was professional and friendly during your moves and that our office staff were first class.

Your kind words will be shared with everyone involved.

We wish you all the best in your new home.

Kind Regards

Lizzie Dibble
South West Customer Service Manager

Rated 5 out of 5 stars

Amazing service door to door

Amazing service door to door from Milton Keynes in UK to Franschhoek in South Africa.
Right from the start Charlotte did a great job and made the whole process seenmless. The UK team packing were fantastic and 8 weeks later our belongings arrived in South Africa. The team unloading/ unpacking were also great, and despite it being an awful day with heavy rain, they were so careful to make no mess in the house, despite the rain.
Not a single item damaged, which was impressive considering we had a number of fragile items, including a piano.
Highly recommend Pickfords.

April 21, 2026
Unprompted review
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Reply from Pickfords

Thank you Paul for the fantastic 5 star review!

I am pleased to hear you were happy with the overall service received and that everything arrived perfectly in South Africa!

I will ensure your lovely feedback is shared with the whole team involved and thank you for choosing to move internationally with Pickfords.

We wish you all the best and happiness in your new home and surroundings!

Kind Regards
Georgina Langley
Midlands Customer Service Manager

Rated 5 out of 5 stars

Delighted from Dorset…

The choice of Pickfords was made from my previous positive experience, and that decision was well founded.
Pre-move I had a video meeting and that was made easy even for me in my senior years. The size of vechicle was driven by that and provided us with what we needed.
The communication from day one to after gave me all the knowledge needed to make the move day perfect.
Then the move itself. The crew on pick up (from London) and drop off (Dorset) were polite, efficent, and charming. Entirely professional.
Ive given a 5 star rating and that was the easiest decision because it was 100% what I hoped for and meant it was value for money end to end through the process.

April 7, 2026
Unprompted review
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Reply from Pickfords

Thank you for taking the time to leave a 5* review.

We are pleased to hear your previous experience was so positive that it made you return for you recent move.
we always strive to provide clear communication and a smooth move process so it is brilliant to hear this was reflected in your experience.

We thank you for your business and wish you all the best in your new home.

Rated 5 out of 5 stars

Wonderful company…

Firstly the admin team were wonderful and arranged our moving service with one weeks notice. On the day, the team arrived early and set straight to work!They were fantastic at packing the glass furniture and my remaining few bags. They were polite, upbeat and very helpful. On arrival at our new home they were amazing. They shared where they thought some furniture might work and did not complain when I tried different furniture in different places. They wasted no time and all worked very hard. Thankyou very much, it helped make a stressful time easier

April 24, 2026
Unprompted review
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Reply from Pickfords

Thank you for sharing your moving experience.

It is great to hear George and the team team provided wonderful service.

We will ensure your feedback is shared.

Kind Regards
Samantha McKeon
Customer Services Manager

Rated 5 out of 5 stars

London to Devon

Used Pickfords to move from London to Devon. What was a daunting process was dealt with professionally with very friendly staff, who packed and wrapped our possessions and were careful.

April 24, 2026
Unprompted review
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Reply from Pickfords

Thank you for revewing your move.

It's great to hear that the team were professional during your move from London to Devon.

We will ensure your feedback is shared.

Kind Regards
Samantha McKeon
Customer Services Manager

Rated 2 out of 5 stars

Don’t waste your money

Not what I expected. I had to choose between man with a van or professional and went with the latter.
Survey done I waited for operations call before the day didn’t get one. On the day an unmarked van pulled up with a driver and one other. This shocked me. Then an hour later another unmarked van arrived. There was no operations at all arranging the furniture on the van while the others started shifting the furniture and boxes.
At the other end we arrived after the van as we had animals to care for and we couldn’t get into the house it was rammed with boxes. The fridge was blocking the back door. When all was done we were in the garden I got a call to sign papers to say all was ok .. how would I know the boxes hadn’t been unpacked!
The following day we started unpacking and couldn’t move. But we found spaces between furniture and boxes that could have been moved up allowing more space.We found boxes for the kitchen in bedrooms or loft in the kitchen it was just disorganised not overseen not what I had expected or paid for and I’m feeling it was overpriced as I paid for a service I don’t feel I got. The men themselves were nice and polite. Go with man and van there is no difference not even in van signage nothing said Pickfords. Waste of extra money.

April 23, 2026
Unprompted review
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Reply from Pickfords

Thank you taking the time to share your experience.

We are sorry to hear that the service did not meet your expectations particularly regarding communication, organization, and the overall value.

Your Move Manager is in the process of reviewing the points you raised during your Post move call and will follow up with you directly.

Kind Regards
Samantha McKeon
Cusotmer Services Manager

Rated 5 out of 5 stars

Gary and Neil were the removal men you…

Gary and Neil were the removal men you sent us. They were very articulate and very careful moving the furniture. Neil was very careful packing the glassware and the ornaments. Also packing all the boxes into the van. And also at the new address unloading furniture and boxes very careful. Thankyou.

April 27, 2026
Unprompted review
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Reply from Pickfords

Hello,

Thank you for your great feedback for Gary and Neil, which I will ensure to pass on. We're happy to hear that the team provided such great care and attention to detail during your move.

I hope you are settling in to your new home. Please do not hesitate to get in touch

Kind regards
Laura
Newcastle Customer Service Manager

Rated 5 out of 5 stars

Superb customer service and execution

From start to finish I commend the customer service in arranging and managing our move, which has to be rescheduled due to legal delays. Curtis was an excellent and reassuring constant port of call in the lead-up to the move. The guys who moved us were friendly and incredibly hardworking and efficient, Henry, Ant and Rob were present on all four days of the job. They were flexible and generous when asked to go the extra mile. I would strongly recommend Pickfords for a premier removal service.

April 23, 2026
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Reply from Pickfords

Thank you Matthew for the 5 star review!

Our team here at Pickfords truly are a credit to us and nothing is to much trouble for them, I will ensure your lovely feedback is shared with all involved.

We wish you all the best and happiness in your new home and thank you for choosing to move with Pickfords.

Kind Regards
Georgina Langley
Midlands Customer Service Manager

Rated 5 out of 5 stars

Pickfords handled my move with great…

Pickfords handled my move with great care. Pre-move survey was done with great professionalism. The crew was very efficient and took good care of all the large furniture and fragile items. The move was very smooth on the day and we managed to finish on time.

April 21, 2026
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Reply from Pickfords

Thank you for sharing your experience and are so glad the move was smooth.
The team is happy that their professionalism and efficiency were noted.

Thank you

Kind Regards

Samantha McKeon
Cusotmer Services Manager

Rated 5 out of 5 stars

We couldn’t have chosen better!

From the very first phone conversation with Chris, to Kaylie’s help and support, to the crew who came to wrap and pack, Pickfords were outstanding and we can’t recommend them highly enough. We went for three quotes and choosing Pickford for our move to Australia was a no brainer. Our belongings are now at Southampton and we have all the information relating to the ships and routes to Fremantle plus being able to track it for peace of mind. We highly recommend Pickfords.

April 7, 2026
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Reply from Pickfords

Thank you Pam & Iain for your kind words.

We are so happy to hear that your move has been a positive experience, Chris, Kaylie and the crew will be thrilled to hear you found their help and support outstanding.

Thank you for recommending our services!

Kind Regards

Lizzie Dibble
South West Customer Service Manager

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