PickMe Reviews 73

we didnt get our ordered food and we werent informed about the cancellation until we called the hotline service because of the 1 1/2 hour delay.and they told that the driver has accepted the order but canceled last minute
if your'e cancelling an order let us know beforehand!!!!

We booked a PickMe from a quite crowded tuktuk spot in Kandy. The driver accepted the tour quickly but the tuktuk with the licenceplate we booked was standing there, empty. The app informed us that the driver was there (as the tuktuk was) and we would have to pay a fee to cancel the booking. We were aggresively approached by many other drivers, while we waited for “our” driver to appear, or cancel the trip. We, two women, waited for nearly 20 minutes, in the evening. This felt very unsafe. I loudly claimed that I would be reporting the situation and then, finally, the driver cancelled the trip, so we could book another driver, without getting hustled for the fee. I know this is about hustling money from us, but we felt very unsafe with the aggressive drivers, while we had to stand there and wait at the tuktuk we ordered.

1/ A friend booked the taxi. Intial estimate was 31 km Rs. 3300, a mini
2/ Before starting he wants cash and not card
3/ Journey starts and immediately says can you cancel and pay cash to him, so that he dosent pay 40% to pick me. Pay on the screen shot. Refused
4/ Kept insisting on taking highway saying, you can claim. None of his business, Refused
5/ Ending the price is Rs 4100 and 39km s. Obviously the location didn't move . When questioned, says he has nothing to do with it, says PICK ME does it.
6/ When given Rs. 4500, he gives 200 back saying no change conveniently. Client somehow finds cash to settle Rs. 4100

Experience
Pathetic 👎 and negative

Proposed
Do your checks ✅️

Options
Have female drivers 🤵‍♀️ registered for choice

Ending
Don't let drivers like this , tarnish PICK ME image and fellow drivers.

Usually i give 5 🌟 s but today only zero and since i cant post without a star due to technically, just marking 1,
Thanks

Reference : 599879783
Vehicle : Mini

Btw the complaint is on pickme reviews, even after 2 days no one called to apologize let alone the refund of the extra charges

Is there any policy that you don't accept Complaints about riders???and the customer support team should be somewhat supportive for the customer. But they just ignore if a complaint is made.

I've booked a ride on 23rd august 2023 for my brother, through the "for a friend" option. And in the app the location was correct. A TUK rider named Dayan (AAS 2674) accepted the trip and in the app he was 6 minutes away. When the rider called my brother he has told that he's in Battaramulla. So we asked him to cancel the ride as he's far away.. but he didnt. And when i called him he scolded me that who am i to call him and he has no option to cancel it..he isn't even aware that there's an option to book rides for a friend. so i said then okay i'll do it. and again he has called my brother and scolded him as well.

and then he started the trip, ended the trip changed the drop location to another address and it has entered as i've paid in cash as well.. how is that even possible.

When i call the customer care to lodge a complaint, they just ignored it and said that it's my fault that i've entered the drop location wrong. But i wanted to lodge a complaint about the rider because he scolded me with harsh words. but again they were pointing at me about a wrong location.. I've all the screenshots and records of the whole booking .and the customer support was like okay our team will get back to you..but no complaints lodged, no response

FIRST TEACH MANNERS AND ETHICS TO YOUR SO CALLED CUSTOMER SUPPORT TEAM.

I don't know that you'll block me from using pickme because something similar happened to my husband when using pickme food.. IF YOU'RE CUSTOMER SUPPORT TEAM CANNOT SUPPORT IN ANY WAY,JUST CLOSE THAT DEPARTMENT....

I’ve never experienced so many issues with a taxi app. My partner and I used it whilst travelling in Sri Lanka as the prices were very reasonable but we had nothing but issues and every ride we took felt like a battle. We had drivers cancel on us without reason. We had drivers try and scam us out of more money. One drivers phone died during our trip so he couldn’t end the trip when we reached our destination, so he tried to get us to cancel the trip on our side and pay in cash. We explained we couldn’t do this as we didn’t have any cash on us which is why we selected card payment before booking the trip. We waited for a few minutes but his phone ‘wouldn’t charge’ even though we saw him switch it on and off again. He then told us he would end the ride when his phone came back on. We then saw on the PickMe map him driving around town to bump the price up before ending the trip so it cost us nearly double. Another driver purposely took a longer rout so we had to pay more. Another driver tried to tell us the price from one place to another was wrong on the app and it was an extra $8??? It was hell! You do have the ability to complain via the app, but we had to complain so many times and they don’t even refund you properly they just give credit to your account which is useless if you’re on your way home. Honestly such an exhausting process being constantly scammed by the drivers. We maybe had only two good rides the entire time we were in Sri Lanka.

I got a hassle free ride from pickme.This service better than Uber In Sri Lanka

Service are the very good,but need improve their service agent knowlage

They made safe ride for me in Colombo.thank you #PickMe

Cheapest and safest way in sri lanka.Have a lot of vehicles

Pickme is the greate way to earn money in Sri Lanka

Disgusting App !!! I am writing the complain in disgust of the pick me app and it's services to the customers !!
Need more competition to make these services provides pay and have a fair app !!
I have never see such a app that is for the crooked tak tak drives then for to help the customer !!! There needs to have competitor to clean up there act !!!
Some of the things pick me can improve on !!
When booking don't allow the tak tak driver to have a choice of cancelling the booking onece its booked .
Let the app choose the driver nearest to the booking . And if the driver cancel the booking more then two time's per each day . They can't use pick me for that day !!
If more then two complaints per day they are blocked for that day .

Typical PickMe Drivers. This is after a pickme ride with my 2 kids today. Endless unwanted calls and messages. This is the third complaint for this month. Drunk drivers, careless drivers and now this.

Scam. The price you get from the app is so low compared to the real price. The driver took a longer route and a 3 hours trip turned in to 4 hours and 20 min.
The price 5000 more than stated.
Do never go with Them.

Time-Waste-App
worst app

They are the worst.i placed an order through debit card and then there was a duplicate order through cash.the card payment was processed.Called the customer service and clearly informed to cancel the cash order.insted they had cancelled the card order .punt got reversed .I again called them and asked them as to why they had cancelled the card order instead of the cash order duplicated. They apologized and told me that to pay through card and obtain points and once the driver arrives to change the payment method to points.i informed the driver when he was at the merchant's location.later when he arrived he said he could not change and asked to pay cash.nk one was at the house to pay cash and I had to arrange cash through neighbour.

Pickme me Driver Named Dayandanda Gamaralage (Vehicle number KS 3456) phone number 0714990800 blatantly refuse to accept 4 passengers just before half and hour ago when the concerned party said if there is any problem that the only male passenger was ready to get down from vehicle at any time they face such problem. There were only 2 women and 1 girl and 1 boy part from the male (Husband of one woman). The time now is 1.38 pm.
This type of inappropriate drivers should not be engaged in taxi service especially at night when ladies and children are passengers!
The 2nd driver we booked had no such problem and is now completing the expected journey!
So essentially it is high time for customers to seek disciplined taxi drivers during night!

PickMe
Driver - Ibnu Habbas
Number plate - PJ5479
@Zulfer Hassen

I got into a pick me cab with driver named mohommed Ibnu Habbas (number plate : PJ5479) (Trip ID : 227456684) with my portable working station (laptop, monitor, iPad, etc) at piliyanadala at 9.30 pm. My destination was mount Lavinia. On the way I asked the pick me driver to stop at the Burger King in K zone moratuwa for me to order some dinner. He asked me to switch my destination to the Burger King from mount Lavinia saying that there is a new update on the pick me app. I've used pick me for over 4 years and I've never encountered this situation before. Forcefully he asked me to change my destination to the Burger king, so I did it. Then I went into the Burger King to get my food and went back to the pick me cab. When I got in, the driver had cancelled the tour and told me to put a new tour with him from Burger King to mount Lavinia. When I refused he forcefully asked me to leave. He then exchanged verbally abusive words and turned around and started beating me up. He got out of his seat and pulled me out and started throwing my stuff out. My monitor fell down from the seat to the floor of the cab while he was doing so. I gave him the money I owed and he got into his cab and he left. So I was stranded in the middle of the road with my equipment and I ordered an Uber who dropped me to my final location in mount Lavinia.

This could be his and pick me's strategy to earn off people's money unknowingly.
I called pick me but they didn't respond. I later on sent so many messages through their pick me app, yet there was no response.

PickMe
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