Picks Travel Ltd. Reviews 219

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 39 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting its efficiency and reliability. Many people appreciate the clear and constant communication, which keeps them informed throughout their journey. Reviewers frequently commend the staff for being friendly, professional, and helpful. They often mention that drivers are punctual, courteous, and make the travel experience smooth and stress-free. The vehicles are also noted for being clean and comfortable.

What people talk about most

Service

Users describe positive interactions with service, highlighting exceptional airport transfers and efficient... See more

Staff

People report positive experiences with staff, consistently highlighting their professionalism, friendliness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had another exeptional airport transfer from Picks travel.Daniel kept us informed by text message of his arrival at the airport.He was on time,courteous ,helpful and chatted to us on our journey ho... See more

Rated 5 out of 5 stars

Highly recommended and top of our list next time we are in the Liverpool area...easy to book from a distance. A long journey made totally stress free by the level of personal service given - despite... See more

Company replied

Rated 5 out of 5 stars

Top rated experience from start to finish. Rapid call back. Efficient service with great communication. Arrived spot on time with clean vehicle. Extremely happy and will use again.

Rated 5 out of 5 stars

We can't speak highly enough of our experience and will surely prioritize this place when we're back near Liverpool. Booking from afar was a breeze, and although our trip was long, it was completely h... See more

Company replied


Company details

  1. Airport Shuttle Service
  2. Handicapped Transportation Service
  3. Minibus Taxi Service
  4. Taxi Service
  5. Transportation Service

Written by the company

Picks Travel is a Liverpool-based private hire and airport transfer company providing reliable, pre-booked transport across Liverpool and the surrounding areas. We specialise in airport transfers, long-distance journeys, and planned local travel for private and business customers. All journeys are pre-booked at fixed fares, with professional local drivers and live flight monitoring included for airport arrivals. This allows us to time pickups accurately and remove the uncertainty that often comes with airport travel. Customers choose Picks Travel because the service is straightforward and dependable. Bookings are clear, communication is consistent, and drivers arrive when they’re expected. Whether it’s an early-morning airport departure, a late-night arrival, or a return journey home, our focus is on making the journey run smoothly from start to finish. Our drivers are licensed, experienced, and familiar with Liverpool and the surrounding areas. Local knowledge plays an important role in reliable journey times, efficient routing, and a calm, professional experience for passengers. We work with local residents, visitors to the city, and businesses that need transport they can rely on. Many of our customers book with us again because they value punctuality, clear pricing, and the reassurance of a pre-booked service. Customer satisfaction and trust are central to everything we do, and we take pride in providing a service that people feel confident using time and time again.


Contact info

4.9

Excellent

TrustScore 5 out of 5

219 reviews

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How this company uses Trustpilot

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Rated 5 out of 5 stars

On arriving at the airport my driver…

On arriving at the airport my driver had contacted me to make sure I knew where to find him. He was very pleasant offered to carry my bags etc. I was very impressed with the service I received and will be using it again. Thank you

October 6, 2023
Unprompted review
Picks Travel Ltd. logo

Reply from Picks Travel Ltd.

Hi Marie,

Thank you so much for taking the time to leave such a wonderful 5-star review. We're delighted to hear about your positive experience with our service. It's great to know that your driver was attentive, pleasant, and even offered to assist with your bags. We truly appreciate your kind words and look forward to you using Picks Travel in the future.

Rated 5 out of 5 stars

On time, clean vehicle and very polite

Turned up on time, very clean vehicle and very polite. Will use these every time now.

September 21, 2023
Unprompted review
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Reply from Picks Travel Ltd.

Hi Jules, Thank you so much for taking the time to share your feedback about your experience with us.

Our team takes great pride in providing punctual and professional service, and it's wonderful to know that you found our vehicle clean and our staff polite. Your kind words are greatly appreciated, and we're thrilled to have earned your loyalty.

Rated 5 out of 5 stars

Excellent Service

The service from Picks travel is excellent. Drivers arrive on time and car are immaculate. The driver go out of their way to help you. The keep you informed on the arrival time and pickup point. I would defo recommend Picks Travel.

September 27, 2023
Unprompted review
Picks Travel Ltd. logo

Reply from Picks Travel Ltd.

It's great to hear that you had an excellent experience with Picks Travel, Carl! Your positive feedback will surely be helpful to others looking for reliable transportation services.

Rated 5 out of 5 stars

Outstanding Service & Customer Care

I have used Picks Travel on numerous occasions. My latest trip was from Liverpool to Salford ( return ) on business. They offer a service that is reliable, affordable, and above all extremely comfortable. Whether it's a long or a short journey I would never fail to choose Picks Travel to get me there!

September 22, 2023
Unprompted review
Picks Travel Ltd. logo

Reply from Picks Travel Ltd.

Thank you so much for your kind words and for choosing Picks Travel for your recent business trip from Liverpool to Salford. We are thrilled to hear that you found our service outstanding and our commitment to customer care evident. Providing reliable, affordable, and comfortable transportation is at the heart of what we do, and we're delighted to know we met your expectations.

Rated 1 out of 5 stars

Asked for a quote from halewood to…

Asked for a quote from halewood to Liverpool airport, didn’t even bother answering. Obviously not interested in such a small fare but should still respond, disappointing and wouldn’t give any business if going to Manchester. Did not leave voicemail, this via email on your site a week ago!

August 30, 2023
Unprompted review
Picks Travel Ltd. logo

Reply from Picks Travel Ltd.

Hi Mark sorry it my fault I've missed the email so all I can do is apologise as I've missed it. Has nothing to do regarding small journeys as we do them all the time if not smaller journeys. Again I apologise for not replying to you

Rated 5 out of 5 stars

Arrived on time and great drive to the…

Arrived on time and great drive to the airport. Plenty of room in the car for suitcases and is. No hassle or problems

August 25, 2023
Unprompted review
Picks Travel Ltd. logo

Reply from Picks Travel Ltd.

Thank you, George, for your positive feedback! We're delighted to hear that your ride with us was punctual, comfortable, and hassle-free.

Rated 5 out of 5 stars

Great service to and from the airport

Great service to and from the airport, can’t recommend them high enough. Thanks again for the top service.

August 21, 2023
Unprompted review
Picks Travel Ltd. logo

Reply from Picks Travel Ltd.

Hi Phil,

Thank you so much for taking the time to leave us such a positive review! We're thrilled to hear that you had a great experience with our airport service. Providing excellent customer service is our top priority, and it's wonderful to know that we met your expectations. We appreciate your recommendation and your kind words.

Rated 5 out of 5 stars

Absolutely brilliant service from start…

Absolutely brilliant service from start to finish. Reliable and make every effort to keep you informed. Used them for airport transfer for main family holiday for first time. Will definitely use these guys again. Affordable, reliable and friendly service

August 19, 2023
Unprompted review
Rated 5 out of 5 stars

Easy to book - professional!

Easy to book, immediate confirmation and we were updated at regular intervals prior to both outward and return journey. No hesitation in recommending Picks. Very professional. Nice clean vehicles too!

July 27, 2023
Unprompted review
Rated 5 out of 5 stars

We Highly Recommend Picks Travel

Excellent, professional and friendly service - Picks Travel were absolutely brilliant, from start to finish they were superb! We will definitely use them in the future - Thank you so much! The Kenwright Family x

August 9, 2023
Unprompted review
Rated 5 out of 5 stars

Airport transfers with Tony

We’re regular customers of Picks travel. This time, Tony was our driver for our return journey to and from Manchester airport. We booked the minibus for 4 people with loads of luggage. Tony is really friendly and punctual. Keeps his vehicle spotless and provides bottles of water for his passengers, which makes a difference after a long flight. Brilliant, reliable service.

August 6, 2023
Unprompted review
Rated 5 out of 5 stars

What a great outfit and local

What a great outfit and local. Picked up bang in time to take us to Liverpool airport and although our flight landed 15 minutes late coming back to Liverpool a text was waiting for me to call them once the baggage had been reclaimed and within 5-10 minutes he had arrived at the pick up point to bring us home. Excellent service guys. Going away in 8 weeks time, guess who we will be using 🤔😉

August 5, 2023
Unprompted review
Picks Travel Ltd. logo

Reply from Picks Travel Ltd.

Alpha.......🤣🤣🤣🤣

Glad we looked after you David

Rated 5 out of 5 stars

We had John as our driver

We had John as our driver, very friendly would highly recommend

August 4, 2023
Unprompted review
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Reply from Picks Travel Ltd.

John is a great guy thanks for review

Rated 5 out of 5 stars

Great service from Ian and Danny

Great service from Ian and Danny! Communication at booking, day before travel and on the day of travel. Professional vehicles and well turned out team as well as the cars themselves. Had a booking for 7 people including a wheelchair, nothing was too much trouble for the guys at picks Travel. They were on time and helped load and unload the vehicles. Used last year, used this year....Will use next year too and so should you! Cheers guys

July 30, 2023
Unprompted review
Picks Travel Ltd. logo

Reply from Picks Travel Ltd.

Cheers mate hope you had a good time in Euro Disney..... roasting in Tenerife

Rated 5 out of 5 stars

Excellent service

Excellent service
Just got back from holiday and we had an excellent airport transfer both to the airport and picked up on return. I had an email to confirm pick up the night before plus a text message on the morning. The same when we landed which took the all stress away. Also I had originally put the wrong time of arrival back to liverpool on the online booking form and they called me straight away to make me aware of my error, which I was very impressed with. Very reliable service and we’ll definitely book them again.

August 3, 2023
Unprompted review
Picks Travel Ltd. logo

Reply from Picks Travel Ltd.

Look forward to seeing you again Jane....thanks for review

Rated 5 out of 5 stars

Excellent service

Excellent, booked in advance and they were great, on time and very friendly.

July 6, 2023
Unprompted review
Picks Travel Ltd. logo

Reply from Picks Travel Ltd.

Thanks for review

Rated 5 out of 5 stars

Excellent

Excellent picked up and drop off was on time. Communication was brilliant and website was easy to use to get a quote and pay upfront. Thanks

December 10, 2022

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