Picks Travel Ltd. Reviews 219

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 39 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting its efficiency and reliability. Many people appreciate the clear and constant communication, which keeps them informed throughout their journey. Reviewers frequently commend the staff for being friendly, professional, and helpful. They often mention that drivers are punctual, courteous, and make the travel experience smooth and stress-free. The vehicles are also noted for being clean and comfortable.

What people talk about most

Service

Users describe positive interactions with service, highlighting exceptional airport transfers and efficient... See more

Staff

People report positive experiences with staff, consistently highlighting their professionalism, friendliness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had another exeptional airport transfer from Picks travel.Daniel kept us informed by text message of his arrival at the airport.He was on time,courteous ,helpful and chatted to us on our journey ho... See more

Rated 5 out of 5 stars

Highly recommended and top of our list next time we are in the Liverpool area...easy to book from a distance. A long journey made totally stress free by the level of personal service given - despite... See more

Company replied

Rated 5 out of 5 stars

Top rated experience from start to finish. Rapid call back. Efficient service with great communication. Arrived spot on time with clean vehicle. Extremely happy and will use again.

Rated 5 out of 5 stars

We can't speak highly enough of our experience and will surely prioritize this place when we're back near Liverpool. Booking from afar was a breeze, and although our trip was long, it was completely h... See more

Company replied


Company details

  1. Airport Shuttle Service
  2. Handicapped Transportation Service
  3. Minibus Taxi Service
  4. Taxi Service
  5. Transportation Service

Written by the company

Picks Travel is a Liverpool-based private hire and airport transfer company providing reliable, pre-booked transport across Liverpool and the surrounding areas. We specialise in airport transfers, long-distance journeys, and planned local travel for private and business customers. All journeys are pre-booked at fixed fares, with professional local drivers and live flight monitoring included for airport arrivals. This allows us to time pickups accurately and remove the uncertainty that often comes with airport travel. Customers choose Picks Travel because the service is straightforward and dependable. Bookings are clear, communication is consistent, and drivers arrive when they’re expected. Whether it’s an early-morning airport departure, a late-night arrival, or a return journey home, our focus is on making the journey run smoothly from start to finish. Our drivers are licensed, experienced, and familiar with Liverpool and the surrounding areas. Local knowledge plays an important role in reliable journey times, efficient routing, and a calm, professional experience for passengers. We work with local residents, visitors to the city, and businesses that need transport they can rely on. Many of our customers book with us again because they value punctuality, clear pricing, and the reassurance of a pre-booked service. Customer satisfaction and trust are central to everything we do, and we take pride in providing a service that people feel confident using time and time again.


Contact info

4.9

Excellent

TrustScore 5 out of 5

219 reviews

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Rated 5 out of 5 stars

John

John, our driver was waiting for us when we arrived and gave us a warm welcome. He was very courteous and helpful throughout and made our journey from the Isle of Man ferry to Liverpool airport smooth and hassle free. Many thanks.

October 14, 2023
Unprompted review
Picks Travel Ltd. logo

Reply from Picks Travel Ltd.

We're delighted to hear that John provided such excellent service for your journey from the Isle of Man. Your satisfaction is our top priority, and we appreciate your feedback.

Rated 5 out of 5 stars

Fantastic service

Fantastic service. Prompt, friendly and reliable. Used these guys before and would highly recommend.

October 29, 2023
Unprompted review
Picks Travel Ltd. logo

Reply from Picks Travel Ltd.

Thanks Colin. We're delighted to hear that you've had a great experience with our service. We appreciate your recommendation and look forward to serving you again in the future.

Rated 5 out of 5 stars

Perfect

Perfect, the driver very helpful and nice person.
The car was smart and clean

October 29, 2023
Unprompted review
Picks Travel Ltd. logo

Reply from Picks Travel Ltd.

Thank you so much for your positive review! We're delighted to hear that you had a perfect experience with our driver, and that the car met your expectations in terms of cleanliness and appearance.

Rated 5 out of 5 stars

Stephen was excellent

Stephen was excellent, on time and gave tips on the best places to eat and drink throughout the city.
Very prompt collecting and ensured we got to our hotel safely.

October 28, 2023
Unprompted review
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Reply from Picks Travel Ltd.

Thank you for your kind words about Stephen!

We're delighted to hear that he provided excellent service and made your trip enjoyable. Your feedback is appreciated, and we'll be sure to pass it on to him.

Rated 5 out of 5 stars

Very very professional outfit

Very very professional outfit,
exceptional service from Danny our driver made our experience very relaxed , could not have been in better hands from start to finish , even the first contact from their office after me booking online was very reassuring, would not hesitate to use again , cannot recommend these guys enough , thank you again , Paul Murphy .

October 24, 2023
Unprompted review
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Reply from Picks Travel Ltd.

Thanks Paul for taking the time to share your experience with us. We are thrilled to hear that you had a relaxing and enjoyable experience with our services, particularly with Danny, your driver. Our team takes great pride in providing exceptional service, and your kind words serve as a wonderful encouragement for us to continue delivering top-notch experiences to all our clients

Rated 5 out of 5 stars

Picks provided a reliable & reasonably…

Picks provided a reliable & reasonably priced service. Our friendly driver, Kamran, introduced himself initially by text and kept us informed when he was on his way & at pick up. This made the experience much more enjoyable. I’m happy to recommend Picks & will use them again.

October 28, 2023
Unprompted review
Picks Travel Ltd. logo

Reply from Picks Travel Ltd.

It's great to hear about the reliable service and Kamran's friendly and informative approach. We greatly appreciate your recommendation and look forward to serving you again in the future. Your satisfaction is our priority!

Rated 5 out of 5 stars

Used picks a few times now and…

Have used picks a few times now and wouldn't go anywhere else. Great service and brilliant communication by text to let you know driver is waiting. Always on time and friendly drivers. Highly recommend!

October 26, 2023
Unprompted review
Picks Travel Ltd. logo

Reply from Picks Travel Ltd.

Hi Sean We're thrilled to hear that you've had excellent experiences with our service. We'll always strive to provide punctual and friendly drivers. Your recommendation means a lot to us!

Rated 5 out of 5 stars

Punctual

Punctual, personable driver. Flexible enough to collect us 90 minutes early for our return booking. Have used Picks on each of our last two annual visits to Liverpool and been impressed on both occasions.

October 22, 2023
Unprompted review
Picks Travel Ltd. logo

Reply from Picks Travel Ltd.

Thank you for your positive feedback! We strive to provide excellent service and we're glad to hear that you were satisfied with our punctual and personable driver. We're also happy to be able to accommodate your request for an early collection. We appreciate your repeat business and look forward to seeing you again on your next visit to Liverpool.

Rated 5 out of 5 stars

Picks picked 8 of us up and luggage and…

Picks picked 8 of us up and luggage and took us to a from Manchester Airport. Absolute first class service. Plenty of room in the carrier for everyone. Would highly recommend.

September 30, 2023
Unprompted review
Picks Travel Ltd. logo

Reply from Picks Travel Ltd.

Cheers for the fantastic feedback! We're chuffed to bits that you had a top-notch journey with us and that there was plenty of room for everyone and your luggage. Looking forward to your next booking with us.

Rated 5 out of 5 stars

Very professional service

Well educated person came to pick us. Vehicle kept in good condition and his driving was very responsible as it was raining. Recommend his services

October 20, 2023
Unprompted review
Picks Travel Ltd. logo

Reply from Picks Travel Ltd.

Hi Louis, Thank you for taking the time to leave such a kind review! We're thrilled to hear that you had a positive experience with our service. Ensuring our vehicles are in excellent condition and our drivers are responsible is a top priority for us, especially during challenging weather conditions.

Rated 5 out of 5 stars

Great value

Great value, excellent communication. On time and reliable will use again.

October 11, 2023
Unprompted review
Picks Travel Ltd. logo

Reply from Picks Travel Ltd.

Hi Sue,

Thank you so much for your kind words and the fantastic 5-star review! We're delighted to hear that you found great value in our services and that our communication met your expectations.

Rated 5 out of 5 stars

Daniel the driver was on time there and…

Daniel the driver was on time there and back. Very clean car inside and out. Stopped at shop with mo issues. Will definitely use this company again 👍

October 14, 2023
Unprompted review
Picks Travel Ltd. logo

Reply from Picks Travel Ltd.

That's great to hear! A positive review like yours motivates us to keep delivering top-notch service. We appreciate your support and look forward to seeing you again in the future.

Rated 5 out of 5 stars

Always on time

Always on time, most important thing especially when you are catching a flight - great driver, Paul 👍

October 15, 2023
Unprompted review
Picks Travel Ltd. logo

Reply from Picks Travel Ltd.

Hi Gary, Thank you for your kind words! We understand the significance of punctuality, especially when it comes to catching flights. We're delighted to hear that Paul provided you with a great experience

Rated 5 out of 5 stars

Always reliable!

Once again.. another seamless, painless, easy ride to the airport with Picks! Thank you Kamran! (And Ian)

October 15, 2023
Unprompted review
Picks Travel Ltd. logo

Reply from Picks Travel Ltd.

Thanks Diane, We're thrilled to have you as a loyal customer! Thank you for your continued trust in Picks Travel.

Rated 5 out of 5 stars

Ian was really helpful and bang on…

Ian was really helpful and bang on time. Met us promptly at pick up both ways. The car was also spacious and clean.

October 10, 2023
Unprompted review
Picks Travel Ltd. logo

Reply from Picks Travel Ltd.

Thank you for your kind words! We're delighted to hear that Ian provided you with excellent service, being punctual and helpful. We take pride in maintaining clean and spacious cars for our customers.

Rated 5 out of 5 stars

Picks travel go the extra mile in…

Picks travel go the extra mile in personally keeping you up to date in advance of your travel.

I found that my driver was more than helpful when taking me to and from the airport.

October 9, 2023
Unprompted review
Picks Travel Ltd. logo

Reply from Picks Travel Ltd.

Hi Roy,

Thank you for taking the time to share your positive experience with Picks Travel. We're delighted to hear that our team went the extra mile to keep you informed in advance of your travel. Providing exceptional service is our top priority, and we're thrilled to know that our driver was helpful during your airport transfers.

Your feedback is greatly appreciated, and it motivates us to continue delivering excellent service to all our clients. If you ever need our services again, please don't hesitate to reach out.

Rated 5 out of 5 stars

Excellent in all aspects of the…

Excellent in all aspects of the service. I arranged for 6 adults and two children to be couriered to Liverpool Airport. From the moment I booked, the communication was first rate. Ian texted me when he was on his way and arrived on time. Ian helped with all the luggage and the transport was really comfortable. The price was also very good. Highly recommended.

October 11, 2023
Unprompted review
Picks Travel Ltd. logo

Reply from Picks Travel Ltd.

We're delighted to hear that the communication, punctuality, assistance with luggage, and the comfort of your transportation met your expectations. We understand how important these aspects are when it comes to travel, and we strive to make every journey as smooth and enjoyable as possible.

We're also pleased to hear that you found our pricing to be reasonable. We aim to provide great value for our customers, and your feedback confirms that we're on the right track.

Your recommendation means a lot to us, and we appreciate your trust in our service.

Rated 5 out of 5 stars

Recommend

Driver was on time, clean car. Helped us with our bags. Drived us safely to our destination

October 11, 2023
Unprompted review
Picks Travel Ltd. logo

Reply from Picks Travel Ltd.

Thank you so much for your positive review, Urszula! We're delighted to hear that our driver was punctual, provided a clean car, assisted with your bags, and ensured a safe journey to your destination. Your feedback is greatly appreciated.

Rated 5 out of 5 stars

Lark Lane trip

Pick up time to the second as always great service , great driver

October 7, 2023
Unprompted review
Picks Travel Ltd. logo

Reply from Picks Travel Ltd.

Thank you for your feedback, Anthony! We're pleased to hear that you had a great experience during your Lark Lane trip. Punctuality and great drivers are important to us, and we're glad you found our service to your satisfaction. We look forward to providing you with more great service in the future!

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