Picks Travel Ltd. Reviews 219

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 39 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting its efficiency and reliability. Many people appreciate the clear and constant communication, which keeps them informed throughout their journey. Reviewers frequently commend the staff for being friendly, professional, and helpful. They often mention that drivers are punctual, courteous, and make the travel experience smooth and stress-free. The vehicles are also noted for being clean and comfortable.

What people talk about most

Service

Users describe positive interactions with service, highlighting exceptional airport transfers and efficient... See more

Staff

People report positive experiences with staff, consistently highlighting their professionalism, friendliness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had another exeptional airport transfer from Picks travel.Daniel kept us informed by text message of his arrival at the airport.He was on time,courteous ,helpful and chatted to us on our journey ho... See more

Rated 5 out of 5 stars

Highly recommended and top of our list next time we are in the Liverpool area...easy to book from a distance. A long journey made totally stress free by the level of personal service given - despite... See more

Company replied

Rated 5 out of 5 stars

Top rated experience from start to finish. Rapid call back. Efficient service with great communication. Arrived spot on time with clean vehicle. Extremely happy and will use again.

Rated 5 out of 5 stars

We can't speak highly enough of our experience and will surely prioritize this place when we're back near Liverpool. Booking from afar was a breeze, and although our trip was long, it was completely h... See more

Company replied


Company details

  1. Airport Shuttle Service
  2. Handicapped Transportation Service
  3. Minibus Taxi Service
  4. Taxi Service
  5. Transportation Service

Written by the company

Picks Travel is a Liverpool-based private hire and airport transfer company providing reliable, pre-booked transport across Liverpool and the surrounding areas. We specialise in airport transfers, long-distance journeys, and planned local travel for private and business customers. All journeys are pre-booked at fixed fares, with professional local drivers and live flight monitoring included for airport arrivals. This allows us to time pickups accurately and remove the uncertainty that often comes with airport travel. Customers choose Picks Travel because the service is straightforward and dependable. Bookings are clear, communication is consistent, and drivers arrive when they’re expected. Whether it’s an early-morning airport departure, a late-night arrival, or a return journey home, our focus is on making the journey run smoothly from start to finish. Our drivers are licensed, experienced, and familiar with Liverpool and the surrounding areas. Local knowledge plays an important role in reliable journey times, efficient routing, and a calm, professional experience for passengers. We work with local residents, visitors to the city, and businesses that need transport they can rely on. Many of our customers book with us again because they value punctuality, clear pricing, and the reassurance of a pre-booked service. Customer satisfaction and trust are central to everything we do, and we take pride in providing a service that people feel confident using time and time again.


Contact info

4.9

Excellent

TrustScore 5 out of 5

219 reviews

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How this company uses Trustpilot

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Rated 5 out of 5 stars

Was a little bit worried as I haven’t…

Was a little bit worried as I haven’t used these before but had an excellent service will definitely be using them again.😊

August 24, 2024
Unprompted review
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Reply from Picks Travel Ltd.

Hi Sharon,

Thank you so much for your kind words! We’re thrilled to hear that you had an excellent experience with us, especially since it was your first time using our service. We’re delighted that everything went smoothly and that you felt well taken care of. We look forward to seeing you again in the future!

Rated 5 out of 5 stars

Brilliant company !!

Brilliant company for airport transfers for party of 6.
Large, clean, comfortable vehicle.
Reliable, punctual, good prices.!
Communication from booking was excellent.
Driver (Ian) was friendly and chatty.
Would definitely use again and highly recommend….. thanks !!

August 20, 2024
Unprompted review
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Reply from Picks Travel Ltd.

𝐓𝐡𝐚𝐧𝐤 𝐲𝐨𝐮, 𝐅𝐢𝐨𝐧𝐚, 𝐟𝐨𝐫 𝐲𝐨𝐮𝐫 𝐟𝐚𝐧𝐭𝐚𝐬𝐭𝐢𝐜 𝐫𝐞𝐯𝐢𝐞𝐰! We're thrilled to hear that your group enjoyed a great experience with us. Your kind words about Ian are greatly appreciated. We look forward to welcoming you back again soon.

Rated 5 out of 5 stars

Great driver 5 star service driver 9999

August 19, 2024
Unprompted review
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Reply from Picks Travel Ltd.

Thank you for your kind words! It's fantastic to hear that you were so happy with your journey. Driver 9999 is a valued member of our team, and we're glad he exceeded your expectations.

Rated 5 out of 5 stars

Excellent service

We booked Picks travel at short notice and they were able to arrange drop off and pick up from Liverpool Airport, both early morning. Very good price, communication and service was excellent. Will definitely use again.

August 9, 2024
Unprompted review
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Reply from Picks Travel Ltd.

Thank you for your kind words! We're delighted to hear that you were so pleased with our service. Your satisfaction is our top priority.

Rated 5 out of 5 stars

Excellent service

Excellent service, quick and easy. No problems at all, on time and good customer service.

August 17, 2024
Unprompted review
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Reply from Picks Travel Ltd.

Thank you for your positive feedback! We're glad you enjoyed your experience. And will see you on return Tom.

Rated 5 out of 5 stars

Fantastic service from pickup at 4.30…

Fantastic service from pickup at 4.30 am to drop off , followed by pick and drop off upon return. Cannot fault excellent communication and time management.
Thank you Ian - picks travel

August 9, 2024
Unprompted review
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Reply from Picks Travel Ltd.

We're thrilled to hear that Ian provided such fantastic service for your entire journey. Your kind words about his communication and time management are greatly appreciated. It’s always rewarding to receive such positive feedback about our team. We look forward to welcoming you back in the future.

Rated 5 out of 5 stars

Great service

Great service, very punctual, friendly driver, nice clean vehicle will definitely use again and recommend to all

August 14, 2024
Unprompted review
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Reply from Picks Travel Ltd.

That's awesome, Bryan! We're excited to have you booked for your return transfer. We'll make sure everything is just as smooth and enjoyable as your last trip. If there's anything else you need in the meantime, don't hesitate to reach out. Safe travels, and we'll see you soon!

Rated 5 out of 5 stars

Amazing service

Amazing service. My husband is registered blind and our driver Ian made sure he had the support he needed. Getting us to special assistance was a great help for our large group with 3 young children. Upon return he was waiting at departures for us, helped with luggage after a long night flight. Got us all safely home with three drop off points. Thank you Picks Travel, Ian for all your help making our holiday one to remember

August 12, 2024
Unprompted review
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Reply from Picks Travel Ltd.

We sincerely appreciate your kind words and feedback Emma.

Your satisfaction is paramount to us, and we're delighted that Ian's exceptional care for your family made your journey a positive one. It’s customers like you who make our work rewarding.

Rated 5 out of 5 stars

thank you so much

thank you so much
for no hassle , it was excellent services
I will book again ,on this company
I ca highly recommend .

July 9, 2024
Unprompted review
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Reply from Picks Travel Ltd.

We're thrilled to hear that your experience with Picks Travel was hassle-free and excellent. Your satisfaction is our top priority, and we look forward to seeing you again in the future.

Rated 5 out of 5 stars

Fab Thankyou!!

Out taxi driver on Friday was fab for aintree races. He arrived early and got us there in such good time he was also lovely.

Thanks so much will deffo book with use again.

April 16, 2024
Unprompted review
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Reply from Picks Travel Ltd.

We're thrilled to hear that your driver exceeded your expectations for your trip to Aintree. Your satisfaction is our top priority, and we appreciate your continued support.

Rated 5 out of 5 stars

Great Service from Liverpool

Great Service from Liverpool to Manchester Airport after a match. Always reliable!!

April 14, 2024
Unprompted review
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Reply from Picks Travel Ltd.

Thanks for the kind words!

We're glad you enjoyed your journey.

Rated 5 out of 5 stars

Excellent and reliable service

After looking at some horror stories about stranded travellers, I went with this local firm rather than the dreaded Uber as it was essential we made our flight.
Excellent service from booking to drop off at Manchester Airport. Sent txt to say taxi on its way and arrived 10 minutes early. Journey took 45 minutes. Will definitely use again.

April 1, 2024
Unprompted review
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Reply from Picks Travel Ltd.

Thank you for your kind words!

We're delighted to hear that you chose Picks Travel for your airport transfer and that our service exceeded your expectations. Your decision to prioritize reliability paid off! We look forward to welcoming you back on board for your next journey.

Rated 5 out of 5 stars

Ian and his driver team are very…

Ian and his driver team are very professional and always turn up on time. Very happy with their service!

November 8, 2023
Unprompted review
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Reply from Picks Travel Ltd.

Thanks Daisy, We're delighted to hear you're pleased with our service! Ian and our drivers always prioritize professionalism and punctuality.

Rated 5 out of 5 stars

TOP CLASS

We had a really early flight to catch and wanted a taxi that we could count on.
They send us a message the day before to confirm the pickup time, And a few minutes later we also got a message from the taxi driver (Miguel) who presented him self and confirmed the pickup time too.
In the morning when we came down to the hotel lobby he was already there.
The trip to the airport was a pleasure. Miguel made us feel relaxed and comfortable, great guy!
This is a five star company and Miguel the driver is a six star driver.

November 5, 2023
Unprompted review
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Reply from Picks Travel Ltd.

Thank you, Jarkko, for your fantastic 5-star review! We're thrilled to have provided you with a reliable and comfortable experience. It's wonderful to hear that Miguel went the extra mile to make your journey enjoyable. We'll be sure to pass on your praise to him. Your kind words are greatly appreciated, and we look forward to serving you again in the future!

Rated 5 out of 5 stars

Our flight was delayed so we didn’t get…

Our flight was delayed so we didn’t get home till 2 hours later than scheduled, picks contacted me right through the evening keeping us updated, not a problem to this company, the lovely driver was waiting for us as planned even though it was 02:30am. Great company who I highly recommend. Thanks again guys brilliant service.

November 7, 2023
Unprompted review
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Reply from Picks Travel Ltd.

We're thrilled to hear that our service went above and beyond, especially given the unexpected flight delay. Your satisfaction is our top priority, and we're delighted that we could make your journey as smooth as possible.

Rated 5 out of 5 stars

Was waiting for us promptly

Ian our driver was waiting for us promptly. Kept in touch with us before landing and arrival. Highly recommended and very friendly. Will definitely use again when we r over on holidays. 5 star.

November 5, 2023
Unprompted review
Picks Travel Ltd. logo

Reply from Picks Travel Ltd.

We're delighted to hear that Ian's punctuality and friendly service made your journey a pleasant one. Your satisfaction is our top priority, and we look forward to welcoming you back on board soon.

Rated 5 out of 5 stars

Picks travel were absolutely fantastic…

Picks travel were absolutely fantastic so reliable. Ian was so professional and friendly from our pick up at the airport.He went out of his way to organise a taxi another day for me while we were in Liverpool considering it was last minute. Will definitely be using this company on our next visit to Liverpool 😄👍

November 2, 2023
Unprompted review
Picks Travel Ltd. logo

Reply from Picks Travel Ltd.

We're thrilled to hear that Ian provided exceptional service and that your overall experience with Picks Travel was fantastic. Your kind words about our reliability and the extra mile Ian went to help you with additional travel arrangements are greatly appreciated. We look forward to welcoming you back on board soon!

Rated 5 out of 5 stars

Excellent

Excellent, courteous service

November 5, 2023
Unprompted review
Picks Travel Ltd. logo

Reply from Picks Travel Ltd.

We appreciate your feedback and are delighted to hear that you were satisfied with our service.

Rated 5 out of 5 stars

Booked last minute taxi to pick us up…

Booked last minute taxi to pick us up from Manchester. All arranged for the time we landed.
Driver (Christian) was really helpful carrying our cases and was a great bloke.
Would highly recommend Picks travel and will definitely use them again!

November 3, 2023
Unprompted review
Picks Travel Ltd. logo

Reply from Picks Travel Ltd.

Dear Jo,

Thank you so much for taking the time to leave such a wonderful review! We're delighted to hear that your last-minute taxi booking with Picks Travel went smoothly, and that Christian provided excellent service. He's indeed a valuable addition to our team, and your kind words mean a lot. We look forward to serving you again in the future.

Rated 5 out of 5 stars

Excellent service

I had never used Picks before but will definitely be using them again. . Drivers were friendly and professional. Kept in touch via text to let us know who the driver was and where they were. Excellent service from start to finish.

October 29, 2023
Unprompted review
Picks Travel Ltd. logo

Reply from Picks Travel Ltd.

We're delighted to hear that you had a positive experience with Picks Travel. Your feedback is valuable to us, and we're glad you'll be using our services again.

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