Picks Travel Ltd. Reviews 219

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 39 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting its efficiency and reliability. Many people appreciate the clear and constant communication, which keeps them informed throughout their journey. Reviewers frequently commend the staff for being friendly, professional, and helpful. They often mention that drivers are punctual, courteous, and make the travel experience smooth and stress-free. The vehicles are also noted for being clean and comfortable.

What people talk about most

Service

Users describe positive interactions with service, highlighting exceptional airport transfers and efficient... See more

Staff

People report positive experiences with staff, consistently highlighting their professionalism, friendliness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had another exeptional airport transfer from Picks travel.Daniel kept us informed by text message of his arrival at the airport.He was on time,courteous ,helpful and chatted to us on our journey ho... See more

Rated 5 out of 5 stars

Highly recommended and top of our list next time we are in the Liverpool area...easy to book from a distance. A long journey made totally stress free by the level of personal service given - despite... See more

Company replied

Rated 5 out of 5 stars

Top rated experience from start to finish. Rapid call back. Efficient service with great communication. Arrived spot on time with clean vehicle. Extremely happy and will use again.

Rated 5 out of 5 stars

We can't speak highly enough of our experience and will surely prioritize this place when we're back near Liverpool. Booking from afar was a breeze, and although our trip was long, it was completely h... See more

Company replied


Company details

  1. Airport Shuttle Service
  2. Handicapped Transportation Service
  3. Minibus Taxi Service
  4. Taxi Service
  5. Transportation Service

Written by the company

Picks Travel is a Liverpool-based private hire and airport transfer company providing reliable, pre-booked transport across Liverpool and the surrounding areas. We specialise in airport transfers, long-distance journeys, and planned local travel for private and business customers. All journeys are pre-booked at fixed fares, with professional local drivers and live flight monitoring included for airport arrivals. This allows us to time pickups accurately and remove the uncertainty that often comes with airport travel. Customers choose Picks Travel because the service is straightforward and dependable. Bookings are clear, communication is consistent, and drivers arrive when they’re expected. Whether it’s an early-morning airport departure, a late-night arrival, or a return journey home, our focus is on making the journey run smoothly from start to finish. Our drivers are licensed, experienced, and familiar with Liverpool and the surrounding areas. Local knowledge plays an important role in reliable journey times, efficient routing, and a calm, professional experience for passengers. We work with local residents, visitors to the city, and businesses that need transport they can rely on. Many of our customers book with us again because they value punctuality, clear pricing, and the reassurance of a pre-booked service. Customer satisfaction and trust are central to everything we do, and we take pride in providing a service that people feel confident using time and time again.


Contact info

4.9

Excellent

TrustScore 5 out of 5

219 reviews

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Rated 5 out of 5 stars

Super Service

Brilliant service from Picks Travel. Dropped a group of us in loads of time for our flight after a match. Highly recommend

May 11, 2025
Unprompted review
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Reply from Picks Travel Ltd.

That's fantastic to hear! We're delighted you and your group had a brilliant experience and made it to your flight with plenty of time after the match. Thanks so much for the high recommendation!

Rated 4 out of 5 stars

The pickup arrived on time

The pickup arrived on time. The driver is nice.

April 26, 2025
Unprompted review
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Reply from Picks Travel Ltd.

Thanks for the positive feedback! We're glad to hear your pickup was on time and you found our driver to be nice. We appreciate you letting us know!

Rated 5 out of 5 stars

Excellent friendly service

Excellent friendly service. Gives
us peace of mind knowing the company will not let you down, especially on bank holidays going to the airport.

April 21, 2025
Unprompted review
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Reply from Picks Travel Ltd.

That's wonderful to hear! We're so pleased you experienced excellent and friendly service. It's our aim to provide that peace of mind, especially on busy bank holidays when travelling to the airport. Thank you for your trust in us!

Rated 5 out of 5 stars

We have used Picks Travel on a number…

We have used Picks Travel on a number of occasions, mainly to the airport and back. Our most recent usage was last night when we returned from our holiday early in the morning.
24 hours prior to this we had received notification who, when, what car, and contact details for our pick up from Manchester airport, which was reassuring. There was no need to update Picks Travel that our flight was on time, delayed etc, as they were monitoring our flight, which ensured we were not left waiting around at the pick up.
The driver was polite and chatted as he drove us home, driving in a safe calm manner, the vehicle was clean inside and out, so overall a very good professional service. 👍🏻

September 28, 2024
Unprompted review
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Reply from Picks Travel Ltd.

Hi Pete,

Thank you for your continued support and kind words. We're delighted to hear that Picks Travel has consistently exceeded your expectations for your airport transfers.

Your satisfaction is our top priority, and we appreciate your loyalty. We look forward to seeing you again soon.

Rated 5 out of 5 stars

Communication is key

After a fumbling around by Me and the patience of a saint from Picks, I eventually booked a return journey to Liverpool airport and back.
Communication is brilliant, keeps you in the loop at all times which is also really helpful and reassuring.
Ian picked us up early in the morning on our journey to the airport and was just lovely, the same can be said for Kamran.
Would use again 😊

September 16, 2024
Unprompted review
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Reply from Picks Travel Ltd.

Thank you ever so much for your lovely review! We're thrilled to hear that the communication throughout was helpful and reassuring, and we're glad everything went smoothly despite the initial booking challenges. It’s great to know that both Ian and Kamran made your journeys enjoyable. We truly appreciate your kind words and look forward to having the pleasure of serving you again in the future!

Rated 5 out of 5 stars

Excellent Experience

Used pick travel for a last minute transfer and it was absolutely spot on. Excellent communication, reliable, driver waiting for us at the airport and kept us updated as to his whereabouts. Would not hesitate to use again.

September 14, 2024
Unprompted review
Picks Travel Ltd. logo

Reply from Picks Travel Ltd.

Thank you for your wonderful review! We’re so pleased to hear that everything went smoothly with your last-minute transfer and that the communication and reliability met your expectations. It's great to know the driver kept you well-informed and was ready for you at the airport.

Look forward to your next transfer with us.

Rated 5 out of 5 stars

Easy pleasant pick up

Easy pleasant pick up. On time and great conversation. Highly recommend.

September 13, 2024
Unprompted review
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Reply from Picks Travel Ltd.

Thank you for your kind review, Rebecca! We’re delighted to hear that your pick-up was easy and on time, and that you enjoyed the conversation. Your recommendation means a lot to us, and we look forward to welcoming you again in the future!

Rated 5 out of 5 stars

Used Picks Travel 18th August to…

Used Picks Travel 18th August to Liverpool Airport picked up on time driver was Joe very good returned 29th August again driver was Joe again very good will be using them again would recommend them to anyone

August 18, 2024
Unprompted review
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Reply from Picks Travel Ltd.

Your kind words about our service and Joe mean a lot. We're committed to providing exceptional experiences and look forward to seeing you again. Thank you for choosing Picks Travel.

Rated 5 out of 5 stars

Everything happened as advised

Everything happened as advised. Communication was excellent, and we were updated leading up to the pickup day. Most importantly arrived precisely on time.

September 9, 2024
Unprompted review
Picks Travel Ltd. logo

Reply from Picks Travel Ltd.

Hi Graham,
Thanks for your great review! We're happy to hear you had a good experience with us.

Rated 5 out of 5 stars

Thank you very much ,I booked last…

Thank you very much ,I booked last minute this company,
I highly recommend.

September 4, 2024
Unprompted review
Picks Travel Ltd. logo

Reply from Picks Travel Ltd.

Thank you for your kind words! We're delighted that you were able to book with us last minute and that your experience was positive. Your satisfaction is our top priority.

Rated 5 out of 5 stars

5 star experience

5 star experience. Friendly drivers, always on time and keep you informed every step of the way. We always use them for our Airport runs and they never let us down.

September 4, 2024
Unprompted review
Picks Travel Ltd. logo

Reply from Picks Travel Ltd.

Thank you for your amazing review! We're thrilled to hear that you consistently have positive experiences with Picks Travel. Your loyalty and support mean a lot to us.

Rated 5 out of 5 stars

Airport run

Ian is always on time and is very professional and helpful. Always gives good advice as to what you need with number of people travelling

September 3, 2024
Unprompted review
Picks Travel Ltd. logo

Reply from Picks Travel Ltd.

Thank you for your kind words about Ian! His dedication to providing excellent service is a testament to our commitment to customer satisfaction. We're delighted to hear that his advice and professionalism contributed to a positive experience for you.

Rated 5 out of 5 stars

Perfect airport transfer

Perfect service for transfer to and from Manchester airport from Liverpool. Reliable, good communication and competitive prices. Highly recommended.

August 31, 2024
Unprompted review
Picks Travel Ltd. logo

Reply from Picks Travel Ltd.

Thank you for your kind words. We're delighted to hear that our service exceeded your expectations. Your recommendation means a lot to us.

Rated 5 out of 5 stars

Picks Travel

Picks travel.was recommended to us and made the travel to Manchester airport from our home in Liverpool a good experience with clear communication and notification that he was nearly at our house so we could be ready to leave. Ian is very helpful and provided reassurance that we would arrive at the airport in good time. We would recommend and use this company again.

August 24, 2024
Unprompted review
Picks Travel Ltd. logo

Reply from Picks Travel Ltd.

We're thrilled to hear that your experience with Picks Travel was positive. Your satisfaction is our top priority, and we appreciate your recommendation. We look forward to serving you again in the future.

Rated 5 out of 5 stars

Taking the worry out of transfers

Driver left his details, said to text once we were through baggage claim, then picked us up promptky from MAN arrivals. Absolutely painless, completely professional, highly recommended.

August 30, 2024
Unprompted review
Picks Travel Ltd. logo

Reply from Picks Travel Ltd.

Thank you for your kind words! We're delighted to hear that our service exceeded your expectations. Your satisfaction is our top priority.

Rated 5 out of 5 stars

Reliable and excellent service

Reliable and excellent service. Clean and tidy vehicle. Great communication and on time for pick up. Highly recommend.

August 29, 2024
Unprompted review
Picks Travel Ltd. logo

Reply from Picks Travel Ltd.

We're thrilled to hear that you were so impressed with our service. Your satisfaction is our top priority, and we look forward to welcoming you back on board soon.

Rated 5 out of 5 stars

Great service

Great service. Punctual, professional, friendly. Great drivers too - especially Joe.

August 28, 2024
Unprompted review
Picks Travel Ltd. logo

Reply from Picks Travel Ltd.

Thank you for your kind words! We're delighted to hear that you had a positive experience with Picks Travel. Your satisfaction is our top priority, and we appreciate your recommendation. We look forward to welcoming you back on board soon.

Rated 5 out of 5 stars

Great service

Great service, reliable pick ups.
No issues meeting driver at airport. Great communication from the team.
Driver David was very helpful and friendly.
Highly recommend Picks Travel

August 26, 2024
Unprompted review
Picks Travel Ltd. logo

Reply from Picks Travel Ltd.

Thank you for your kind words! We're delighted to hear that you had a great experience with Picks Travel. Your satisfaction is our top priority, and we appreciate your recommendation. We look forward to welcoming you back on board soon.

Rated 5 out of 5 stars

Always a pleasure

Always a pleasure.
It’s reassuring to know after a long journey you can rely on picks travel to be there for you.
Wouldn’t recommend anyone else!!

August 26, 2024
Unprompted review
Picks Travel Ltd. logo

Reply from Picks Travel Ltd.

Thank you Tony for your continued support! We're thrilled to hear that you can always count on Picks Travel for a reliable and stress-free journey. Your loyalty means a lot to us. We look forward to seeing you again soon.

Rated 5 out of 5 stars

Very good experience to the airport…

Ian is a great fella .We messed him around with departure pick up initially and he just got on and changed without complaint (sorry Ian and thanks ).We travelled in style and comfort to the airport.Chatted all the way.On our return this morning he was there as soon as we went through .Telling us exactly where he would be .It was the early hours and he still got us home safely We were all tired but not as chatty again sorry Ian.Would definitely recommend to anyone .

August 12, 2024
Unprompted review
Picks Travel Ltd. logo

Reply from Picks Travel Ltd.

Thank you for your great review! We’re delighted to hear that Ian was able to accommodate the changes in your pickup times and that you enjoyed your travel experience. It’s wonderful to know that he made your journey to and from the airport smooth and comfortable. I'm sure he knew everyone was too tired to chat.

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