Picks Travel Ltd. Reviews 219

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 39 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting its efficiency and reliability. Many people appreciate the clear and constant communication, which keeps them informed throughout their journey. Reviewers frequently commend the staff for being friendly, professional, and helpful. They often mention that drivers are punctual, courteous, and make the travel experience smooth and stress-free. The vehicles are also noted for being clean and comfortable.

What people talk about most

Service

Users describe positive interactions with service, highlighting exceptional airport transfers and efficient... See more

Staff

People report positive experiences with staff, consistently highlighting their professionalism, friendliness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had another exeptional airport transfer from Picks travel.Daniel kept us informed by text message of his arrival at the airport.He was on time,courteous ,helpful and chatted to us on our journey ho... See more

Rated 5 out of 5 stars

Highly recommended and top of our list next time we are in the Liverpool area...easy to book from a distance. A long journey made totally stress free by the level of personal service given - despite... See more

Company replied

Rated 5 out of 5 stars

Top rated experience from start to finish. Rapid call back. Efficient service with great communication. Arrived spot on time with clean vehicle. Extremely happy and will use again.

Rated 5 out of 5 stars

We can't speak highly enough of our experience and will surely prioritize this place when we're back near Liverpool. Booking from afar was a breeze, and although our trip was long, it was completely h... See more

Company replied


Company details

  1. Airport Shuttle Service
  2. Handicapped Transportation Service
  3. Minibus Taxi Service
  4. Taxi Service
  5. Transportation Service

Written by the company

Picks Travel is a Liverpool-based private hire and airport transfer company providing reliable, pre-booked transport across Liverpool and the surrounding areas. We specialise in airport transfers, long-distance journeys, and planned local travel for private and business customers. All journeys are pre-booked at fixed fares, with professional local drivers and live flight monitoring included for airport arrivals. This allows us to time pickups accurately and remove the uncertainty that often comes with airport travel. Customers choose Picks Travel because the service is straightforward and dependable. Bookings are clear, communication is consistent, and drivers arrive when they’re expected. Whether it’s an early-morning airport departure, a late-night arrival, or a return journey home, our focus is on making the journey run smoothly from start to finish. Our drivers are licensed, experienced, and familiar with Liverpool and the surrounding areas. Local knowledge plays an important role in reliable journey times, efficient routing, and a calm, professional experience for passengers. We work with local residents, visitors to the city, and businesses that need transport they can rely on. Many of our customers book with us again because they value punctuality, clear pricing, and the reassurance of a pre-booked service. Customer satisfaction and trust are central to everything we do, and we take pride in providing a service that people feel confident using time and time again.


Contact info

4.9

Excellent

TrustScore 5 out of 5

219 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Picks travel is my service of choice

Picks travel is my service of choice . Great staff . Always prompt and keep you informed . Clean up to date vehicles .

August 6, 2025
Unprompted review
Picks Travel Ltd. logo

Reply from Picks Travel Ltd.

Really appreciate that, Bill! Great to know we’re your first choice – we’ll always work to keep it that way!

Rated 5 out of 5 stars

Brilliant service

Brilliant service, keeps you informed and our driver Stephen was friendly and we would highly recommend thank you

July 30, 2025
Unprompted review
Picks Travel Ltd. logo

Reply from Picks Travel Ltd.

Thanks so much, Katie! Great to hear you were happy with the service – Stephen will be made up with the mention. Really appreciate the recommendation!

Rated 5 out of 5 stars

Ian our driver was great

Ian our driver was great, very efficient, good company, I would highly recommend this company.

July 20, 2025
Unprompted review
Picks Travel Ltd. logo

Reply from Picks Travel Ltd.

Appreciate that, Ian! Glad you enjoyed the journey and the company – we’d be happy to help again anytime!

Rated 5 out of 5 stars

Having used picks before

Having used picks before, I knew what type of service to expect, on time, efficient, will message when they arrive etc, a good, honest professional service who i would recommend to anyone.

July 20, 2025
Unprompted review
Picks Travel Ltd. logo

Reply from Picks Travel Ltd.

Thanks, Anthony! It’s great to hear you know what to expect with us – we really value your continued support and kind words!

Rated 5 out of 5 stars

Would recommend …

David arrived early for our 03.30 pick up and was pleasant and helpful. Would recommend and use again.

July 18, 2025
Unprompted review
Picks Travel Ltd. logo

Reply from Picks Travel Ltd.

Thanks, Kellie! David will be pleased to hear that. Always nice to know those early starts are appreciated – we’d be happy to help again anytime!

Rated 5 out of 5 stars

Great Service

As a returning customer, I have never been disappointed by the great service. Ian arrived right on time, was courteous, and helped with my luggage. The ride was smooth and stress-free, and I arrived at the airport well ahead of schedule. Highly recommend this service for reliable and professional airport transfers.

July 16, 2025
Unprompted review
Picks Travel Ltd. logo

Reply from Picks Travel Ltd.

Really kind of you, Muni – it’s always great having you on board. Glad I could help make the journey stress-free again. See you next time!

Rated 5 out of 5 stars

We used Picks Travel yesterday to take…

We used Picks Travel yesterday to take us to and from Heaton Park to see Oasis I can only say what a fantastic service Ian provided on time to take us there and on the way home went above and beyond to pick up one of the group as he went out the wrong gate ,would highly recommended to anyone

July 11, 2025
Unprompted review
Picks Travel Ltd. logo

Reply from Picks Travel Ltd.

Cheers, Paul! That was a brilliant night – glad I could help get the whole gang back together! Really appreciate the recommendation, and I’ll be ready for the next adventure!

Rated 5 out of 5 stars

Excellent service

Excellent service, Highly recommend. Great customer service. I have used this company many times for airport drop off and pick ups, always punctual and very reliable.

July 11, 2025
Unprompted review
Picks Travel Ltd. logo

Reply from Picks Travel Ltd.

Really appreciate your continued support, Carl! Great to hear the service has been spot on every time – we’ll always aim to keep it that way!

Rated 5 out of 5 stars

Absolutely fantastic communication from…

Absolutely fantastic communication from the beginning with picks travel. Ready and waiting at the airport to pick us up, kept in constant contact with me would definitely use again.

July 9, 2025
Unprompted review
Picks Travel Ltd. logo

Reply from Picks Travel Ltd.

Thanks a lot, Wendy! Great to hear the communication made things easy for you – we’ll be ready and waiting next time too!

Rated 5 out of 5 stars

Excellent service

Excellent service, highly recommended. David arrived on time this morning and was very friendly and kindly helped us to compile and collet the luggage.

July 9, 2025
Unprompted review
Picks Travel Ltd. logo

Reply from Picks Travel Ltd.

Thank you, Anil! Delighted to hear David took good care of you – we really appreciate the recommendation and hope to see you again soon!

Rated 5 out of 5 stars

First time using Picks travel

First time using Picks travel
Good communication which is always a bonus
Arrived at our home in plenty of time to pick us up, and again on our way home
Friendly drivers Chris and Ian
We had a lovely minibus which fitted all our luggage no problem
I would use Picks travel from now on and I 100% recommend them

May 31, 2025
Unprompted review
Picks Travel Ltd. logo

Reply from Picks Travel Ltd.

Thank you, Marianne! We’re so happy you had a great first experience with Picks Travel. Chris and Ian will be pleased to hear your kind words. Looking forward to being your go-to from now on!

Rated 5 out of 5 stars

Excellent service from the outset

Excellent service from the outset. You know exactly what is happening by text and the driver arrived in plenty of time. He was very friendly and helpful.
Many Thanks.

June 7, 2025
Unprompted review
Picks Travel Ltd. logo

Reply from Picks Travel Ltd.

Thanks so much, Stephen! We’re glad the updates and service hit the mark. Your driver will be happy to hear your kind words. Many thanks from all of us!

Rated 5 out of 5 stars

Quick

Quick, efficient, easy to book, friendly professional drivers. Used them for a number of years without a hitch. Thoroughly recommend Ian and his team. Thanks again

May 27, 2025
Unprompted review
Picks Travel Ltd. logo

Reply from Picks Travel Ltd.

Thanks again, Craig! We really appreciate your loyalty over the years. Ian and the team are grateful for your kind words — looking forward to many more smooth rides!

Rated 5 out of 5 stars

Great Service

We wouldn’t use anyone else for airport transfers. Professional service door to door. Comfortable clean vehicles with knowledgeable friendly drivers.

May 22, 2025
Unprompted review
Picks Travel Ltd. logo

Reply from Picks Travel Ltd.

Thank you, Susan! We’re glad you trust us for your airport transfers. It means a lot to hear you’re happy with our drivers and service.

Rated 5 out of 5 stars

First time user recommended by a friend…

First time user recommended by a friend will download App for future use driver very professional well pleased.

May 22, 2025
Unprompted review
Picks Travel Ltd. logo

Reply from Picks Travel Ltd.

Hi Gerard, thanks so much for the fantastic review! We're thrilled to hear you had such a professional experience and that your friend's recommendation paid off. We appreciate you planning to download the app for future use!

Rated 5 out of 5 stars

Pick up on time in a clean and…

Pick up on time in a clean and comfortable car and direct to airport. Gary was knowledgeable about best route and really friendly and talkative. Will definitely use again.

May 19, 2025
Unprompted review
Picks Travel Ltd. logo

Reply from Picks Travel Ltd.

It was a pleasure to have you as a passenger! We're thrilled you were happy with the punctuality, comfort, and Gary's service. We appreciate your recommendation and look forward to assisting you again in the future.

Rated 5 out of 5 stars

Excellent transfer

Excellent transfer, smooth journey and great communication

May 16, 2025
Unprompted review
Picks Travel Ltd. logo

Reply from Picks Travel Ltd.

Thanks for the excellent feedback, Simon! We're glad you had a smooth journey and appreciated the communication.

Rated 5 out of 5 stars

Punctual, friendly service

Punctual, friendly, helpful direvers both ways.
I can highly recommend Pics Travel for travellers with a wheelchair.

May 14, 2025
Unprompted review
Picks Travel Ltd. logo

Reply from Picks Travel Ltd.

Thank you for the excellent review and your high recommendation, particularly for wheelchair users! We're so pleased you had a good experience both ways.

Rated 5 out of 5 stars

Spot on, would use again

Used Picks Travel a few times now to go the Liverpool game and spot on. They kept me up to date with any changes too. Would use again 😊

May 11, 2025
Unprompted review
Picks Travel Ltd. logo

Reply from Picks Travel Ltd.

That's brilliant to hear! Thanks so much for your continued support and the positive feedback. We're glad we can make your trips to the Liverpool game smooth and keep you informed.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look