Amazing experience with Picsme! The print quality is outstanding—beautiful colors and excellent paper. Customer service was professional, kind, and very personalized (huge thanks to Ben for his patien... See more
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This was the second photo book I had ordered. Amazing value for money, excellent quality and a great way to keep all treasured photos in one place. Will be ordering again soon ❤️
I ordered a photobook my first dealings with Pics Me, The price was good, delivery and quality also, There was a slight problem with two of the photo's so I messaged , the reply was prompt, understan... See more
Very poor service, the quality of the images is pretty bad, I sent hi-quality and hi-res images and the final results turned out lacking sharpness, with some unwanted white borders showing up. It look... See more
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Company details
Written by the company
Say hello to your new gifting world. At Picsme, we are passionate about personalised gifting and it’s important that we get it right for you. We do everything with care and attention, and make it our mission to deliver your valuable memories in the most cherished way possible. Picsme are experts in print manufacturing and we are proud to offer one of the most efficient and affordable print on demand services available. We offer these on a wide range of personalised products which range from coasters to canvas’s, photobooks to mugs. Whether it’s a customised item for yourself, a treasured gift for a loved one, or even branded merchandise for your business, Picsme will have you covered. We are dedicated to offering a high-quality product at a low-cost. Welcome to Picsme! Our Production Our team of print professionals have earned themselves a good reputation and with the latest manufacturing technologies and equipment we can guarantee that your gift is in safe hands. We have full oversight of our production schedule and quality control is applied to every job that comes off our production line. Our Planet At Picsme, the planet is important to us, and we do what we can to reduce our carbon emissions and mitigate climate change. Being a direct manufacturer, we are able to source all of our materials which has minimal impact on the environment, and we are constantly working on new ways to ensure our carbon footprint is as sustainable as possible. Our People We care about our customers and our team at Picsme and everything we do is with passion and pride. Our customer service and production teams are well trained in every area of the business and we continue to help them develop when and where they need to. Our technology is market leading; we have kept it simple to provide total visibility of your job 24/7. Our fantastic team are true print experts and available to advise you at every stage of the production journey. Your experience is our top priority and we welcome your feedback. How it works Take your time to browse the website and choose from a vast range of products. We have carefully selected the right assortment of trending products to capture memories and deliver joyful emotions. Once you have chosen a product the website lets you upload your own photos or artwork. Dynamic fields enable you to personalise each item with free text, or you can choose from our wide selection of on-trend designs. Every item is printed with care and we have a meticulous eye for detail, meaning every item that leaves our factory is exactly as it should be. Once all items are printed, checked, and packed, they are shipped directly to your door to enjoy – easy! Don’t forget to share your designs on social media and tag us in them so we can share them too.
Contact info
2 Crompton Road, SN25 5AY, Groundwell Estate, Swindon, United Kingdom
- hi@picsme.co.uk
- picsme.co.uk
Replied to 100% of negative reviews
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late
both times i have ordered they have shipped the parcel out late and then this means my parcel arrives late !!

Reply from Picsme
Fantastic company
Fantastic company - great quality photobook for a great price. Very happy, thank you!
customer service team helpful
Ben in the customer service team was very helpful when I had queries in regards to completing my order. Very satisfied with the attention to detail and quick responses to questions. Would use again.
Great service
Super quick delivery of a very reasonably priced, quality product. When I phone for advice staff are always so helpful and friendly.
Brilliant
Once again the company is doing brilliant products - so worth ordering !
Thank you once again
Excellent service and high quality
Great for photo books
I’m so impressed with this company. I wanted to make a book for someone, and tried several sites who advertise heavily. All of them were considerably more expensive, and their website functionality was nowhere near as good. Delivery was really quick, quality is excellent and I’ll be recommending PicsMe to everyone.
Delivers a quality product and in the time advertised.
Having been disappointed by other printers last year we decided to try picsme.
We ordered calendars.
The quality of the printing is very good, the website easy to use, the delivery was as promised and they were at a good price. We will use them again.
Creating the calendar was simple and…
Creating the calendar was simple and quick with helpful guidance. The templates were useful too.
The cost was brilliant and the quality exceptional. I contacted customer services prior to making another large order and they replied quickly.
Not so great on timing
I ordered a photobook and there was two attempted deliveries in two consecutive days, then all of a sudden, there were no updates anymore. I have sent two emails to Picsme to inquire about the location of the package and have received absolutely no replies!!
Also, their email is their only source of contact on their website which makes it so inconvenient when they don't reply.
Now I believe my package is lost in transit, and I have no way of contacting Picsme because it supposedly seems like they do not bother about their emails at all!
Edit: 08/12/2025
I did finally receive an email back from them and they reprinted the book to be delivered again even with a refund. So kudos to them for taking proper action!
i’m very happy with my order
i’m very happy with my order, i purchased two hard back books and a personalised calendar and i’m very pleased!! the books are better than expected and i can’t believe the price!!
Square Photobooks
Both arrived in good condition and looked great, couldn't really see much difference between the normal paper and the recycled silk paper.
Excellent quality for the price
Excellent quality for the price. Would purchase again!
Excellent!
Great service and value
Really pleased. Prompt delivery of great product and very reasonably priced.
Really good service
Perfectly executed job. A bit smudged on the inside of the perspex, but that's never happened before and was easily fixed.
Great Customer Service
Great service from picsme for the mugs I ordered, really quick delivery would definitely recommend
Good quality and price
Received my heat changing mug not too long ago. Really impressive quality for the price point, much cheaper than other print on demand sites. No complaints whatsoever.
Photo mugs
I had two photo mugs produced, excellent experience, fantastic items, delivered on time. Very pleased!
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