One word Brilliant !! I had made a mistake so contacted by email within hours of my order being sent, all corrected with no fuss. Communication, the quality of the picture which was all proffesional... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This was the second item that I had purchased from Picture The Stars. I was so impressed with the first one that I ordered another. Unfortunately Royal Mail decided to give this second package a... See more
beautiful can’t wait to give my gf for christmas!! found out the exact time we laid eyes on eachother, through our old messages, which we wouldn’t of known that before, the fact it’s the exact minute... See more
Lovely images and idea for a personalised gift for a memorable occasion. Easy to use website to personalise as required. Great quality and super quick delivery. Pictures good value, especially as... See more
Company details
- Photo Printing Service
- Decoration and Interior Design Store
- Gift Shop
- Mapping Service
- Picture Frame Shop
- Printer and Scanner Store
About Picture The Stars
Written by the company
Here at Picture the Stars we specialise in personalised gifts and prints, we know that the best gifts are ones which are thoughtful, meaningful and visually stunning. We pride ourselves in offering personalised products which our out of this world. Our flagship product the star map is our most popular product, and for good reason!
Personalised Gifts
Choose your special place, date and time, and see the alignment of the stars on your special moment.
Limited Edition
Our exclusive mystic night star map is our newest star map, boasting incredible vibrant hues. The new evolution of the original star map, boasting more detail and using real photo assets
Premium Framing Service
With a choice of premium wooden frames and the option to add gift ribbon. Perfectly frame your new creation.
The Moon Map
Introducing the new moon map, perfectly picture the moon on your special place and time. what did the moon look like on your special moment
Create Now
3rd Best in Picture Frame Shop in the UK
Contact info
L2.5 Picture The Stars, IVY BUSINESS CENTRE, Crown Street, M359BD, United Kingdom
- Support@picturethestars.com
- picturethestars.com
4.7
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 78% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Amazing
The star maps are amazing and are beyond my expectations. Would definitely recommend.
May 8, 2026
Unprompted review
Reply from Picture The Stars
Hi Tori,
Nice speaking with you on the phone a few days ago,
We are still waiting for an email with the details of the issue you have faced, once we receive this we can have this all resolved for you,
Emily - Picture the Stars
Easy to use website
Easy to use website, quick delivery and well packaged. Absolutely thrilled with the purchase, a birthday gift for my Son.
May 10, 2026
Excellent quality and great product
March 8, 2026
5* Product, 5* Postage Time
The photo frame was perfect and undamaged when it arrived, the image itself was a very high quality and delivered in a very short time frame. Wonderful service that I would recommend to anyone wanting an astronomy style print that can be romantic. Order no. #75590
May 9, 2026
Unprompted review
Looks cheap for the price tag
I was really disappointed in the quality of the print and how cheap it looked for the £36 I paid. I emailed customer services on the day I opened it and it’s been ignored. This was supposed to be an anniversary gift but I won’t be giving it. The concept is lovely,
May 11, 2026
Unprompted review
I ordered the 40cm x 50cm in…
I ordered the 40cm x 50cm in watercolour, with the black frame. The picture arrived packaged well and looks great on my wall. I accidentally put the wrong address on the order but after a quick email it was all sorted. Very happy with my purchase and good customer service.
May 3, 2026
Lovely gift
Really easy process and different options available depending on what you like. Order was dispatched and delivered in a good time frame. Quality on arrival was excellent and the person it was a gift for loved it
May 3, 2026
Reply from Picture The Stars
Thank you for your review Robert!
No order received & no response from customer service
Placed an order on Monday and received an email the following day saying it had been shipped, I was initially impressed thinking this was a fast turnaround. However the tracking link they sent for Royal Mail 48 has never changed status and has remained on "We are expecting your item" and says the shipper hasn't yet sent it. I gave it another day or 2 to give them time to post, however by today (Friday) it is still saying the same thing. I emailed Picture the Stars yesterday morning (Thurs) at 9am and by noon today (Fri) I have still had no response. I tried calling the number on their website and still nothing, the number rang out. I had read all of the other reviews and thought they would be a good company to use however I am now concerned I have paid for a product I won't receive.
May 8, 2026
Unprompted review
Reply from Picture The Stars
Hi Rachel,
Im really sorry to hear you have had issues contacting us we have just sent you an email now, and have tried to call but cannot find any number on your order, or any missed calls during the time you mentioned,
If you can respond to our email or via trustpilot we can get this all resolved for you today,
I can also see the tracking has not updated with Royal Mail so we may have to reship this order again for you,
Please let us know via email
or call 01615289460
Ricky Bendall
So easy to choose and order
So easy to choose and order. Poster looks amazing. Ysed a few tines for special birthday's. Will definitely use again.
May 1, 2026
Good experience prompt delivery and a…
Good experience prompt delivery and a very nice picture
September 7, 2025
Unprompted review
Good product
Good product, easy process, quality image only issue was Royal Mail, bought on Thursday, delivered Wednesday 6 days later, missed recipients wedding anniversary date. Was listed as royal mail tracking 48hrs.
April 30, 2026
Reply from Picture The Stars
Hi Ajay,
Im so sorry to hear this, we emailed you yesterday to arrange a Free Reprint for you,
Its so dissapointing to hear about damages during transit,
Please let us know via Email if this is of intrest,
Emily - Picture the Stars
Poor Customer Service
Ordered a picture for my girlfriends birthday, accidentally went too far on the slider and unknowingly pit the wrong date, when I discovered this after I put the order in, I emailed and phoned customer support 3 separate days and no one answered.
April 27, 2026
Reply from Picture The Stars
Hi Liam,
Im sorry to hear about your most recent experience,
We have emailed you to get this all resolved for you
Regards
Ricky
Special Request was dealt with…
Special Request was dealt with superbly, Thank you so much Picture the stars
May 4, 2026
I paid £30 and its just a rolled up…
I paid £30 and its just a rolled up poster. Cheap and tacky
April 26, 2026
Reply from Picture The Stars
Hi Curtis,
We’re really sorry to read your review.
I can see you ordered an unframed 30x40cm print with gift ribbon wrap. Unframed prints are rolled and sent in a protective postal tube, which is the safest way to post them without damage.
We’re disappointed to hear you felt the product was not what you expected. We provide a live preview before purchase so customers can review the exact personalised design before ordering, Its importnt to us that every customer is happy with the final product.
We have emailed you directly so we can review this and help resolve it.
Kind regards,
Picture The Stars
My experience has been great from start…
My experience has been great from start to finish. The quality is good and value for money. A really nice gift for someone's birthday. I had a little issue with the print and they responded to my emails very quickly, every time with a solution. Amazing customer service.
April 28, 2026
Unprompted review
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