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Picture The Stars Reviews 

3,704
•
TrustScore 4.5 out of 5

4.7

Photo Printing Service
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Review summary

Created with AI, based on recent reviews

Considering 742 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and beautiful design of the products, often finding them to be perfect, unique, and personalized gifts. Many people highlight the super fast delivery and the secure, professional packaging that ensures items arrive in excellent condition. Reviewers also commend the outstanding, first-class service and the easy, efficient ordering process, noting how simple it is to make alterations or resolve issues. However, some customers also noted occasional issues with delivery, including delays, lack of tracking updates, or items not arriving as expected. A few other people mentioned receiving products with slight damage, such as creased prints or damaged frames, upon arrival. Additionally, some reviewers were not happy with specific details, like missing gift wrapping or incorrect product specifications.

What people talk about most

Product

Reviewers mention positive feedback about product, often describing them as beautiful, high-quality, and... See more

Quality

Customers had positive experiences with quality, with many reviewers praising the brilliant and amazing... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the super fast... See more

Order

Users describe positive interactions with order, highlighting the ease of designing and placing orders, with... See more

Service

Reviewers highlight positive aspects of service, with many customers praising the outstanding and first-class... See more

Reviews shaping this summary

Rated 5 out of 5 stars

One word Brilliant !! I had made a mistake so contacted by email within hours of my order being sent, all corrected with no fuss. Communication, the quality of the picture which was all proffesional... See more

Rated 5 out of 5 stars

This was the second item that I had purchased from Picture The Stars. I was so impressed with the first one that I ordered another. Unfortunately Royal Mail decided to give this second package a... See more

Rated 5 out of 5 stars

beautiful can’t wait to give my gf for christmas!! found out the exact time we laid eyes on eachother, through our old messages, which we wouldn’t of known that before, the fact it’s the exact minute... See more

Rated 5 out of 5 stars

Lovely images and idea for a personalised gift for a memorable occasion. Easy to use website to personalise as required. Great quality and super quick delivery. Pictures good value, especially as... See more

Company details

  1. Photo Printing Service
  2. Decoration and Interior Design Store
  3. Gift Shop
  4. Mapping Service
  5. Picture Frame Shop
  6. Printer and Scanner Store

About Picture The Stars

Written by the company


Here at Picture the Stars we specialise in personalised gifts and prints, we know that the best gifts are ones which are thoughtful, meaningful and visually stunning. We pride ourselves in offering personalised products which our out of this world. Our flagship product the star map is our most popular product, and for good reason!

Personalised Gifts
Choose your special place, date and time, and see the alignment of the stars on your special moment.

Limited Edition
Our exclusive mystic night star map is our newest star map, boasting incredible vibrant hues. The new evolution of the original star map, boasting more detail and using real photo assets

Premium Framing Service
With a choice of premium wooden frames and the option to add gift ribbon. Perfectly frame your new creation.

The Moon Map
Introducing the new moon map, perfectly picture the moon on your special place and time. what did the moon look like on your special moment





Create Now
1st Best in Poster Store in the UK
3rd Best in Picture Frame Shop in the UK

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

4K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 78% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(3,704)

718 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Despite being told this would be…

Despite being told this would be delivered Wednesday pm, it is now Friday pm and it has still not arrived. So I can't comment on how it looks, and not can the recipient.

April 10, 2026
Picture The Stars logo

Reply from Picture The Stars

Hi Mark - Im really sorry to hear your item has not been received,

Good news, I have just checked your trakcing and it is due for dleivery today! (tracking below)

I can see we dispatched this on the 13th Apr, im sorru to hear that Royal Mail have left us both down here,

Please let me know if there there is anything we can do to help improve your experience with us,

https://www.royalmail.com/track-your-item#/tracking-results/IV127204075GB

Emily - Picture the Stars

Rated 4 out of 5 stars

Order #40563 - no wall strips or response

Since this review (below) I have since been contacted, received the wall strips and also a refund and believe the shortfall to be a genuine error now rectified, so have adjusted the stars score accordingly.
Order #40563 - Ordered with wall strips on 26 Feb 2026. On arrival no wall strips were provided.
Emailed to ask for these on 28/02, again on 10/03, again on 17/03 and again 14/04 - all with no response.
They don't seem to react to emails as I've sent 4 now without response. Suggest you buy elsewhere as they just fail to deliver in full and you're met with silence.

February 26, 2026
Unprompted review
Picture The Stars logo

Reply from Picture The Stars

Hi Anton,

Im really sorry to hear the issue with your emails not being seen, this is very unusual, sometimes this can happen when our spam filter incorrectly blocks genuine emails,

We will go ahead and have these adhesive strips shipped out tomorrow and we will also refund the price of the adhesive strips,

Kind regards
Emily S - Picture the Strars

Rated 5 out of 5 stars

Such a lovely idea for a gift

Such a lovely idea for a gift. The star map came out beautifully and meant a lot to the person I gave it to. It’s rare to find something that feels this personal and well made. Really happy with the whole experience.

March 10, 2026
Unprompted review

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