One word Brilliant !! I had made a mistake so contacted by email within hours of my order being sent, all corrected with no fuss. Communication, the quality of the picture which was all proffesional... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This was the second item that I had purchased from Picture The Stars. I was so impressed with the first one that I ordered another. Unfortunately Royal Mail decided to give this second package a... See more
beautiful can’t wait to give my gf for christmas!! found out the exact time we laid eyes on eachother, through our old messages, which we wouldn’t of known that before, the fact it’s the exact minute... See more
Lovely images and idea for a personalised gift for a memorable occasion. Easy to use website to personalise as required. Great quality and super quick delivery. Pictures good value, especially as... See more
Company details
- Photo Printing Service
- Decoration and Interior Design Store
- Gift Shop
- Mapping Service
- Picture Frame Shop
- Printer and Scanner Store
About Picture The Stars
Written by the company
Here at Picture the Stars we specialise in personalised gifts and prints, we know that the best gifts are ones which are thoughtful, meaningful and visually stunning. We pride ourselves in offering personalised products which our out of this world. Our flagship product the star map is our most popular product, and for good reason!
Personalised Gifts
Choose your special place, date and time, and see the alignment of the stars on your special moment.
Limited Edition
Our exclusive mystic night star map is our newest star map, boasting incredible vibrant hues. The new evolution of the original star map, boasting more detail and using real photo assets
Premium Framing Service
With a choice of premium wooden frames and the option to add gift ribbon. Perfectly frame your new creation.
The Moon Map
Introducing the new moon map, perfectly picture the moon on your special place and time. what did the moon look like on your special moment
Create Now
3rd Best in Picture Frame Shop in the UK
Contact info
L2.5 Picture The Stars, IVY BUSINESS CENTRE, Crown Street, M359BD, United Kingdom
- Support@picturethestars.com
- picturethestars.com
4.7
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 78% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I purchased this for a friend's…
I purchased this for a friend's birthday and she was ecstatic, it is beautiful and can be tweeked to personal preference, fast and efficient service would reccomend and would buy again.
January 30, 2026
Great quality, Great service. No complaints
The quality of the product is top tier, will make a perfect present for valentines day for my girlfriend. The delivery was good and came on time as well so no complaints here. Would buy again.
February 2, 2026
Lovely snap of gje stars when we got…
Lovely snap of gje stars when we got married
February 9, 2026
Unprompted review
Arrived really fast really beautiful…
Arrived really fast really beautiful fantastic gift thankyou
February 2, 2026
Brilliant service!
Brilliant service!
Amazing work from the team. The poster looks absolutely stunning and the level of service is unmatched. Had an issue with my order, completely my own fault, and one phone call later it was sorted. The dedication and height of customer service this company show should be an example to all others
February 2, 2026
Very good service arrive quickly and…
Very good service arrive quickly and good quality
January 28, 2026
Absolutely fantastic service
Absolutely fantastic service.
We are over the moon pardon the pun.
Would definitely recommend to all for that personal touch
February 5, 2026
Excellent customer service
My parcel arrived damaged and I received a replacement in less than two days! ❤️
January 26, 2026
Lovey experience !!
June 1, 2025
Unprompted review
Very easy to do and picture was great
December 19, 2025
Unprompted review
Reply from Picture The Stars
Hi Tara, Thank you for your review!
Slightly disappointed with the quality…
Slightly disappointed with the quality of the frame especially for the price paid. It arrived quickly.
January 23, 2026
my order was wrong and missing stuff
I ordered the picture with the wall strips the wall strips didn't come and the frame came in the wrong colour I ordered it in black came white the frame was also damaged I would not recommend this as a gift for someone
January 30, 2026
Unprompted review
Reply from Picture The Stars
Hi Carlin,
Im really sorry to hear your item cam with the incorrect frame colour,
We have reshipped this order out again with the correct frame colour and adhesive strips,
Apolgies again this is completly our fault, we are currently training new staff and it seems this error has occured, We have shared this info with the new team, and ensured this will not happen again,
Emily - Picture the Stars
Perfect gift for my daughters 18th…
Perfect gift for my daughters 18th birthday, great quality, fast delivery, can't wait for her to receive it, she loves everything to do with stars, thanks 😊
January 16, 2026
Reply from Picture The Stars
Thank you for your review!
An amazing 18th Birthday gift! Wishing a Happy birthday to your daughter,
Have a lovely weekend
Emily - Picture the Stars
Reply from Picture The Stars
Thank you so much for your review Milo!
Emily - Picture the Stars
Good customer support
My initial report would have been 1 star, my order arrived incorrect, and there was not a lot of time for me to receive another before my partner came to visit. However the team promptly responded and replaced the lost order and I had received my order within 2 days of the report of a mistake. Stressful but satisfied with the product and seeming better and cheaper than their competitors.
January 18, 2026
Reply from Picture The Stars
Hi George, thank you for your review!
Im sorry to hear about your lost order and Royal Mail have let us both down here,
Happy to hear this was all resolved promptly,
Emily - Picture the Stars
Paid for gift wrapping but didn't arrive wrapped
Pleased with overall product however delivery was a little late and I paid extra for the gift wrapping service and the item wasn't wrapped. I emailed to see if this could be refunded but haven't heard anything back in 3 weeks so a bit disappointing.
January 5, 2026
Unprompted review
A wonderful christening present that…
A wonderful christening present that arrived really quickly with great customer service
January 13, 2026
Reply from Picture The Stars
Thank you for your review Kate! it means so much to us here at Picture the stars,
Emily - Picture the Stars
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.