Piddle Patch Reviews 396

Piddle patch has been a really good and important step when we were struggling to ‘potty train’ our dog… it got her used to idea that her business is best done on grass rather than the floor! We’ve now successfully house trained her (🤞) so don’t need to continue the subscription. Thank you for providing such a valuable product- we’ve been really pleased with it.

Grass arrived as and when expected. Sadly for us it just didnt work at all. We tried for a few days but dog was just occupied eating the grass and the pitch wasnt big enough to do his sniffing and circling before he does his business. Got a big fake grass patch of Amazon and instantly worked a charm and no accidents since.

Clearly works for some, but maybe get some generic fake grass first (as it may work better) Let down for us.

The piddle patch team are great - incredibly flexible and responsive! The product is perfect for an apartment and always arrives in excellent condition.

Awesome customer support, very accommodating and the piddle patch itself is wonderful!

This was an immense help when toilet training our new puppy, especially pre-vaccinations.

However the patch and tray alone were not enough. I needed the absorbent pellets to help soak up the pee. Without it the tray would leak urine on the terrace leaving stains. I also needed the wooden tray because when you add the pellets the patch overspills the tray.

The patch only lasts about a week as it does get filled up with pee, and the grass starts to die in places. Some of our patches have grown weeds. The main reason we get a new one weekly is the smell.

Our pup has started to prefer to poop outdoors (off the property) now so the patch has really done it job. He just uses it for the morning pee.

It’s expensive but definitely worth it for us.

Customer service has been personable and accommodating (Sarah Brown)

A genius product!
The piddle patch has been incredibly helpful for us toilet training our pup. She instantly knew what to do and it’s made things easier as she progresses to the outdoors as she’s targeted and quick!

Crap don’t buy it

Piddle patch was an absolute life saver in our toile training journey! We got her in January and between the cold and having to wait for her second shot we needed a solution for the house that wasn't pee pads. We started with the Piddle patch as soon as we brought her home and she took to it immediately. We then proceeded to move it outside on the patio so she learned to let us know when she needed to go out and it's been brilliant!
The first time we took her on a walk she led us straight to the grass patch outside our house to wee and since then she's had very little accidents.
Moreover, I had to contact support a couple of times (a delayed order and to have one shipped earlier than my usual subscription) and they have been quick and helpful.
I would absolutely recommend the company and the product to everybody who's getting a new puppy!

I cancelled our subscription because my pup is now quite confident about peeing in the yard. We don’t have grass so wanted that to begin with so she felt comfortable as there was grass at the breeders house. I’m afraid that all she likes to do now with the piddle patch is bite lumps out of it, so it spends more time out of her reach.
I think it’s a great idea but we no longer need it. Our experience has been great so I wouldn’t hesitate to recommend to others.

Look the grass patch is fine. I had to make some modifications to make it work for outside on the balcony, for example I had to put absorbent material used in bunny cages etc in the metal tray to absorb the excess pee that the patch couldn’t. And I had to craft a lid out of a large plastic storage box to protect it from the elements (otherwise it would only last 2 days before becoming disgusting).

What most of the stars were lost for was the customer service and their website. Their website and ordering system is hectic and confusing. It makes it really easy to get double orders or not understand when an order has been placed. Several times I’ve received either a double order or an order I had tried to cancel well before they sent it to me. Most times they tell you too bad nothing they can do, and occasionally they have fixed it but not before lecturing me and point out mistakes if made (which were not educational given they were down to the honestly appalling UI/ UX of their website). They even tried to used the excuse of being a small company. Being small isn’t an excuse for not knowing how to build a product and run a company - especially given the cost of the product.

Working in tech I know that it is not that difficult to create a functional website. This is so critical when you’re dealing with a physical subscription product like this.

Piddlepatch, it’s 2024, do better on your digital product and your customer service.

Piddle Patch is a fantastic product and life saver if you’re living in apartments with dogs! We initially got it when we got our first puppy living in an apartment but ended up continuing to use it as a handy back up when weather was very poor or for very late-night or early morning potty breaks. We of course still take our dogs outside on walks, but having a quick option when you’re at home has been a life saver!

Using piddle patch was a great experience and worked well for me. My partner and I brought a puppy home. We live in an apartment and don’t have our own backyard. I did not want to potty train with pee pads. Piddle patch was an amazing way to start my puppy’s potty training.

Gutted but my dog has just dug it up and there is a hole. Also it is muddy. I was hoping this was the answer to my prayers but unfortunately it isn't 😔 feels like a waste of money.

We’ve loved using piddle patch, living in a flat with a new puppy made it so much easier and we were able to toilet train him very quickly and it’s still very convenient to have even now he’s a bit older. (Just turned 1 this weekend!)
We love the environment friendly aspect of the piddle patch, and have very much appreciated the flexibility in the service provided, being able to change delivery dates and sometimes delivery addresses to fit around what we are doing. (Being away on holiday etc)

I think what this company are doing is great and we highly recommend this service!

As a flat-dwelling dog owner in London, I cannot recommend Piddle Patch enough! We subscribed to this fantastic service shortly before welcoming our Labrador puppy, Nalle, into our family last September. Knowing that potty training would be challenging due to our living situation on the third floor of a building with no lift, we found Piddle Patch to be an absolute game-changer.

Nalle took to the grass patches immediately, and it made the training process so much smoother than we could have imagined. The quality of the patches was consistently excellent, and the subscription service was incredibly convenient and reliable.

After nearly 8 months, our pup has outgrown the need for Piddle Patch, thanks in part to the strong foundation it provided during her early training. We are grateful for the peace of mind it offered and cannot thank the founders of Piddle Patch enough for creating such an innovative solution for urban pet owners like us.

If you're facing similar challenges with potty training your furry friend, look no further than Piddle Patch!

Customer service is great, product is suitable that makes living in a flat with a dog sustainable.

Reliable service combined with an innovative product which although seems very simple, massively helped with and beyond the initial toilet training of our puppy. Would recommend this for all dogs and owners alike.

I chose piddle patch for the most reasonable price point when compared to competitors. Another thing that really made a difference for me is their customer support. Our puppy happens to arrive earlier into our home than expected, and thus I missed the day for shipment. I emailed Piddle Patch and Sarah kindly sorted this situation and manually included our order into the early shipment.

Sarah, thank you once again, I appreciate your willingness to go extra mile for a me. This hasn’t been unnotticed.

The Piddle Patch has been fantastic for our puppy's toilet training! We live in an apartment and have the Piddle Patch on the balcony, we also have bells on the door so our puppy can let us know when he needs to go toilet, he quickly learnt how to use both the piddle patch and the bells. The grass arrives consistently lush and green, and with watering every couple of days, it lasts for weeks. Additionally, when I needed to pause my subscription briefly, the customer service was exceptional. They responded promptly and were incredibly accommodating. I'm delighted to have found Piddle Patch!

No issue with the legitimacy of the company or the ordering/shipping process, but with no returns on perishables items, the product is a hefty £60 risk. The product is very small, even for my toy Maltese, who absolutely refuses to use it. It also started growing weeds after the first two days, went brown after 4 and is plainly not soil-free as advertised. A very expensive failed experiment.