Accidentally did not select Express Shopping and emailed to see if I could add it. Olivia got back to me almost immediately and upgraded my postage for free as I needed the jewellery for a wedding. Ex... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Fantastic company and great service!! I ordered 2 pairs of plugs and a flat back bar for my helix piercing. I made a mistake in my order (I was flipping back and forth between styles and accidentall... See more
i wish the spirals had their dimensions visible. other than that i’ve had mostly good experiences. delivery is usually on time. however, recently the little baggies the jewellery comes in have been se... See more
Company replied
Seems as if they are more responsive here than via email. Payed for express & it’s been more than a week & still not shipped out despite their website saying they dispatch within 1-2 days, on top of t... See more
Company replied
Company details
Written by the company
PierceOff is Australia's #1 online body jewellery store. Established in 2002, we stock a huge range of body jewellery for all your piercings including septum rings, nose studs, helix jewellery and more!
Contact info
19/13 Gibbens Road, 2250, West Gosford, Australia
- enquiries@pierceoff.com.au
- pierceoff.com.au
4.1
Great
180 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Accidentally did not select Express…
Accidentally did not select Express Shopping and emailed to see if I could add it. Olivia got back to me almost immediately and upgraded my postage for free as I needed the jewellery for a wedding. Excellent customer service and I’m so excited for my plugs to arrive!
March 5, 2026
Unprompted review
Fantastic company and great service!
Fantastic company and great service!! I ordered 2 pairs of plugs and a flat back bar for my helix piercing. I made a mistake in my order (I was flipping back and forth between styles and accidentally added the wrong sized plugs, didn’t notice until after I had placed the order) and the team were happy to swap them out for the correct size with no issues! They were friendly and helpful, going above and beyond to resolve my error when they didn’t have to.
I really value and appreciate good customer service so I will 100% be a return customer. The jewellery is also excellent quality and looks exactly as advertised. 10/10!!
January 5, 2026
Unprompted review
I have brought several products from…
I have brought several products from Pierceoff over the years. Quality excellent, service excellent, communication excellent, delivery excellent. I can’t fault them
June 20, 2025
Very quick delivery
June 18, 2025
Unable regardless of how many time to…
Unable regardless of how many time to bet the ball back in the ring
May 25, 2025
Wrong sizes
May 24, 2025
NOTHING BUT CHEAP MISLEADING JUNK
The products listing was highly misleading claiming to be titanium when it's plastic, yet the picture looks like metal, the size of the head of the jewel is hidden in the fine print and is miniscule and crushed when using medical forceps, the plastic bar wouldn't go through the pierced skin and kept bending and customer service simply pointed to their fine print and said, tough luck ... terrible quality jewellery with even worse customer service. NEVER BUY THIS JUNK!
May 26, 2025
Unprompted review
Very easy to find what I wanted
Very easy to find what I wanted. Quick turnaround and really well priced.
April 19, 2025
posted on time
March 26, 2025
I ordered 2x10 mm titanium and got 1 x…
I ordered 2x10 mm titanium and got 1 x 3 mm! So my experience was pretty shit.
March 22, 2025
Ordered 2 barbells
Ordered 2 barbells, was sent one as stock ran out, no back order, even though website said in stock then re ordered and was sent the barbell but the other 2 items I was sent something completely different, to their credit though they did straight away send the correct items so I did eventually get everything I was after but the process was extended a bit
February 25, 2025
No complaints
No complaints, they had what I wanted, I bought it and they sent it out. All good.
February 22, 2025
Reply from Pierceoff
Thank you Ruth! We are happy to be of assistance :) Appreciate you!!!!!
great company
been a customer for years and it's always been a very pleasant experience. orders are processed and shipped fast, products are great and the one and only mishap was taken care of quickly and easily.
February 19, 2025
Reply from Pierceoff
Its customers like you that keep us going! We hope we can always give you 110% PierceOff thank you for allowing us to fix the mishap that occurred! Have an amazing week :)
Easy to navigate and reply was prompt…
Easy to navigate and reply was prompt and clear.
Always easy to deal with.
February 16, 2025
Reply from Pierceoff
Thank you so much! Have a great day :)
Reply from Pierceoff
Thanks Sean! We appreciate the positive review. We hope you have a lovely week!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.