Pigsback Reviews 3,437

As always first class customer service !! Had small problem of my own making trying to print hotel voucher.Contacted Pigsback who solved my problem with their usual fast response.

Lovely to deal with great customer service

An item I purchased was damaged and when I tried to contact seller I got no response, I hot in touch with pigs back customers service and it was sorted. The prompt reply and the help I received from a lady called Courtney with this issue. She was very helpful and got it sorted and I received my refund.
Thank you Courtney

Courtney in pigsback got back to me really quickly and resolved my issue with my voucher straightaway. I will definitely use pigsback again.

Great customer service! I had an issue with a seller on Pigsback and the customer care team were really helpful and intervened when needed

Ordered an item, estimated delivery 2nd to the 7th of December 2022. The seller takes a couple of day to reply and they keep telling me I will receive it with no details of tracking. It was sent 2nd class post even though I paid shipping. I am not finding the service great. Its taking 2-3 days to answer the customer service email but 1 hour to answer this review. I just need an honest update on your system. Please and thank you.

Great customer service. Quick response to queries and follow up. Have used Pigsback on a few occasions and found them professional, courteous and knowledgeable. Highly recommend them

Ordered a sideboard which was meant to be here between the 3rd and 6th December. Still nothing. When tracking the parcel it hadn't updated in 5 days and when it finally did, it was in the depot for 2 days before it was tagged as damaged. Now I need to what god knows how long just to find out if I'll be getting this or not. Contacted pigsback last night to request refund as I want go purchase elsewhere but no response yet. This is now the second bad experience over the past couple of months. After this i will never use pigsback again or recommend to anyone.

Amazing customer service.

Pigsback went above and beyond after I made a big mistake to resolve my issue.

Courtney from their support team was simply a delight to deal with.

I've never had a better customer experience and wouldn't hesitate to use their service again.

Very unreliable service. We ordered an item that said delivery in 4 days, once once purchased we received confirmation of this again. Nearly 1 month later no item received, when we contacted pigsback, we were told that due to the time of year it should be with us within a few days, no follow up to confirm this was the case and still no Item received.

Pigsback take no responsibility for any faulty products that is sold by the suppliers on their site.
Negative feed back is not printed....

Bought a xl egg chair from AKH CONCEPTS LTD . Which fell apart .. rattan is mearly
black tape that unravelled and that main bar bent and rusted into granite patio which left a stain. Even though it is massive and the weight wasnt exceeded by a lot.. it still broke. Was told it is really a one person chair not two.. even though it is clearly a double egg chair from picture.Advertised as xl not double so be aware of this when purchasing as there is no comeback. This is the response to my complaint from the supplier , bare in mind no packing list Arive with chair. Chair came in parts wrapped in plastic ,no box or any note to say not a 2 person chair as stated in the suppliers response below. I couldn't leave honest review on pigsback as they do not print it.
Suppliers reesponse to my complaint:
The packing list you received with your egg-chair clearly states this product is designed to accommodate one person at a time. Although the maximum weight may not have been reached, it is a proportionate weight for even distribution. The chair was received by you on 28th March and unfortunately, any damages or faults need to be reported within 7 days of delivery. Kind Regards, The Team at AKH Concepts Limited

Had a query that was dealt with immeditaly and easly

Brilliant Quality, Brilliant Service Delivered Way before the time stated which was Brilliant as I was in need of it asap.
So Soft like lying on clouds

Had an issue with an expiring voucher. Requested an extension and almost immediately Aisling came back with a positive response. This has been my experience with Pigsback over the past few years - they are responsive, speedy and professional

Aisling and Courtney were very helpful when we could not attend our overnight stay and kindly offered us a discounted refund voucher instead. Very understanding and efficient!

Great customer service from Aisling she deserves a raise

I have benefitted from many pigsback holiday deals in Ireland. Aisling is customer service was excellent in rapidly moving my booking.

Had an issue with a voucher that was resolved very quickly great customer service and support Aisling was excellent

Aisling has always been so helpful snd polite in all my dealings with Pigsback. She is a tremendous asset to your company.