Pikl Insurance Reviews 431

TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Just renewed a Pikl policy. The phone service was efficient (no long waits) The call was handled by Leila who was helpful and personable Gordon Stobart

Company replied

Rated 5 out of 5 stars

So pleased to find PIKL as Furnished Holiday let (Air/Booking etc) so difficult to find as standard contents (I have a Leasehold flat where Freeholder insures the buildings) insurance frequently doesn... See more

Company replied

Rated 5 out of 5 stars

Pikl are like a breath of fresh air for someone looking for Airbnb public liability insurance as part of, or as an add-on, to their buildings and contents policy. There was also the bonus of being... See more

Company replied

Rated 5 out of 5 stars

I was looking a second home insurance. I was transferred to PIKL by Confused, as they specialise in 2nd home insurance. Access to PIKL was easy via Both Online and very efficient Phone service. Unf... See more

Company replied

Company details

  1. Insurance Agency

Written by the company

Pikl is a new insurance broker, specialising in products for the Sharing Economy. We cover you when you let your property to paying guests, you might let your home on Airbnb or let out your holiday home. Whether it's for a day or a whole year, we've got you covered!


Contact info

4.8

Excellent

TrustScore 5 out of 5

431 reviews

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No history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Great company & easy to renew

The renewing of our policy was very easy, documents came with the renewal email so they could be read prior to renewing. The very first contact, last year, with an employee on the phone was very great and he was very helpful. A great company for Hosts of holiday lets!

November 2, 2023
Unprompted review
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Reply from Pikl Insurance

Hi Ginette. Thanks for leaving a comment.

Rated 5 out of 5 stars

James was professional and patient in…

James was professional and patient in explaining all the details of my joint home & holiday let policy clearly. I was happy with the premium..

November 1, 2023
Unprompted review
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Reply from Pikl Insurance

Hi Katie. It's great to hear that you had a positive experience. Thanks for sharing.

Rated 4 out of 5 stars

Right policy for my needs

James gave me all the information I needed and guided me to the right policy for my needs which I hadn't had from other firms. I was then able to choose between 3 insurers and felt happy with the quote.
My only reservations were that the sound on the phone was low and I had to concentrate very hard to catch everything said. Also at the end I thought I was going to pay straightaway, and did not understand I had to wait about 3 minutes to pay.

September 20, 2023
Unprompted review
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Reply from Pikl Insurance

Thanks for leaving a review. We'll let James know.

Rated 5 out of 5 stars

Renewal made much easier by brilliant staff

Mia on the sales desk was very helpful, informative, polite and professional. She took the time to run through some options before finalising the insurance. She seemed very knowledgeable, spoke very eloquently and was patient.
Great job, thank you.

September 15, 2023
Unprompted review
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Reply from Pikl Insurance

Hi Nick. We're really pleased to hear that you had a positive experience. Thanks for sharing. We'll be sure to let Mia know.

Rated 5 out of 5 stars

Easy and friendly service

I was impressed with how easy it was to get my insurance arranged for my holiday let. Rebecca was very polite and clear when giving me the information. I’d definitely recommend Pikl to anyone.

August 23, 2023
Unprompted review
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Reply from Pikl Insurance

Hi Catherine. It's great to hear that you had a positive experience. We'll make sure she is aware.

Rated 5 out of 5 stars

Softly spoken and very helpful

Softly spoken and very helpful. I had met with so many different and vague questions from other insurers, but these questions were more to the point and it was easier to understand what they were asking.

August 23, 2023
Unprompted review
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Reply from Pikl Insurance

Hi Jacqueline. Thank you for letting us know. That's great to hear.

Rated 5 out of 5 stars

Amazing service

Amazing service. Mia was absolutely brilliant - she was professional, courteous, polite, patient and incredibly helpful. I would highly recommend! Really impressive service and Mia was an absolutely credit to Pikl. I would definitely use them again and will highly recommend to others.

August 4, 2023
Unprompted review
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Reply from Pikl Insurance

Thank you for leaving such a kind review. We really appreciate it and will make sure Mia knows.

Rated 5 out of 5 stars

Was helped by the lovely Maria who was…

Was helped by the lovely Maria who was very kind and took time to go through with me the policy I needed and answered all my many questions. She sent through the quotes so I could re look and I phoned her back this morning and got put back through to her to pay. Maria is excellent at her job and put my mind as ease that I had chosen the right policy, so over all extremely happy with the service she gave me. Thank you Maria you are definitely 5 star service. Hope to speak to you in a years time for renewal

July 28, 2023
Unprompted review
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Reply from Pikl Insurance

Thank you Victoria for leaving such a thoughtful review. I'll pass your words onto her.

Rated 5 out of 5 stars

Clear professional and easy to…

Clear professional and easy to understand
Maria made the whole experience easy

July 7, 2023
Unprompted review
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Reply from Pikl Insurance

Hi James. Thanks for letting us know. I'm sure Maria will be pleased to find out.

Rated 5 out of 5 stars

Fantastic Service

Maria provided amazing, caring service for my partner when she was trying to organise insurance for her father's property. She went out of her way to ensure that everything was handled promptly and her service was outstanding. Thank you so much.

June 21, 2023
Unprompted review
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Reply from Pikl Insurance

Hi Howard. Thanks so much for leaving a review. We really appreciate your comments.

Rated 5 out of 5 stars

Airbnb, Buildings & Contents Insurance A****

Pikl are like a breath of fresh air for someone looking for Airbnb public liability insurance as part of, or as an add-on, to their buildings and contents policy.
There was also the bonus of being able to run through everything on the phone with an advisor too.
Glenn was super helpful, answered my numerous questions and was a joy to deal with.
Highly recommended.

May 25, 2023
Unprompted review
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Reply from Pikl Insurance

Hi Shirley. Thank you for your comments. We'll definitely pass your kind words onto Glenn

Rated 5 out of 5 stars

Great service from Pikl!

We have had excellent service from James and Lydia, helping us through the complexity of house and contents insurance plus hosting insurance when we let our house out through AirBnb.

James was especially patient.
Many thanks

May 19, 2023
Unprompted review
Pikl Insurance logo

Reply from Pikl Insurance

Thanks so much for taking the time to leave a positive review. We'll be sure to pass your kind words on.

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