Pikl Insurance Reviews 431

TrustScore 5 out of 5

4.8

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See what reviewers are saying

Rated 5 out of 5 stars

Just renewed a Pikl policy. The phone service was efficient (no long waits) The call was handled by Leila who was helpful and personable Gordon Stobart

Company replied

Rated 5 out of 5 stars

So pleased to find PIKL as Furnished Holiday let (Air/Booking etc) so difficult to find as standard contents (I have a Leasehold flat where Freeholder insures the buildings) insurance frequently doesn... See more

Company replied

Rated 5 out of 5 stars

Pikl are like a breath of fresh air for someone looking for Airbnb public liability insurance as part of, or as an add-on, to their buildings and contents policy. There was also the bonus of being... See more

Company replied

Rated 5 out of 5 stars

I was looking a second home insurance. I was transferred to PIKL by Confused, as they specialise in 2nd home insurance. Access to PIKL was easy via Both Online and very efficient Phone service. Unf... See more

Company replied

Company details

  1. Insurance Agency

Written by the company

Pikl is a new insurance broker, specialising in products for the Sharing Economy. We cover you when you let your property to paying guests, you might let your home on Airbnb or let out your holiday home. Whether it's for a day or a whole year, we've got you covered!


Contact info

4.8

Excellent

TrustScore 5 out of 5

431 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

I received a call back from a courteous…

I received a call back from a courteous and patient adviser. I found the online booking easy. The documentation is clear.

June 14, 2022
Unprompted review
Pikl Insurance logo

Reply from Pikl Insurance

Hi Sandra,

Thank you for taking the time to leave us a review! We greatly appreciate your valuable feedback!

Kind regards,

Wesley

Rated 5 out of 5 stars

Easy Peasy! After contacting a number of insurance…

After contacting a number of insurance companies and not finding the niche cover I wanted, I found the customer advisor for this company very helpful. It was very simple to get the cover I needed and I have ticked another job off my list!

June 9, 2022
Unprompted review
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Reply from Pikl Insurance

Hi Adrienne,

Great to hear you had a positive experience with us, we appreciate your valuable feedback!

Kind regards,

Wesley

Rated 5 out of 5 stars

Excellent customer service from all…

Excellent customer service from all members of staff I talked too. Very quick phone response - no waiting time to get through. Staff explained things well and were very friendly and helpful in ensuring I purchased the right service.

June 3, 2022
Unprompted review
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Reply from Pikl Insurance

Hi Fiona,

Thank you for taking the time to leave us a review! We are happy to hear of your positive experience with us, and appreciate your valuable feedback!

Kind regards,

Wesley

Rated 5 out of 5 stars

easy input .no nonsense .

easy input .quick and smple

June 2, 2022
Unprompted review
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Reply from Pikl Insurance

Hi Geoff,

Thank you for taking the time to leave us a review :) we appreciate your feedback

Kind regards,

Wesley

Rated 5 out of 5 stars

Excellent service

Excellent service. Even though was not able to get first time on phone someone called me back as promised the next day and got me the BEST deal. Very happy with service and would highly recommend.

May 27, 2022
Unprompted review
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Reply from Pikl Insurance

Hi Kristen,

Thank you for taking the time to leave a review! we appreciate your valuable feedback.

Kind regards,

Wes

Rated 5 out of 5 stars

very straightforward purchase to…

very straightforward purchase to protect occasional hosting insurance

May 27, 2022
Unprompted review
Pikl Insurance logo

Reply from Pikl Insurance

Hi Dawn,

Thank you for taking the time to leave us a review, we appreciate your valuable feedback!

Kind regards,

Wesley

Rated 5 out of 5 stars

Easy !

Easy, reasonable prices, pretty good all in all.

May 20, 2022
Unprompted review
Pikl Insurance logo

Reply from Pikl Insurance

Hi Martin,

Thank you for taking the time to leave a review! We appreciate your feedback.

Kind regards,

Wes

Rated 5 out of 5 stars

Great level of cover for Hosts & Properties Owners

Max took the time to reply to each question via email, and Rebecca called me back to wrap up the policies and process the payment promptly.
Pikl seems to be the new disruptor in the insurance sector for short-term rentals such as Airbnb & hosting, just like Starling, to the new digital banking sector.
The level of cover is high in general, and hosts can also decide to purchase the property Host package for £99/year to top up their existing insurance.

May 19, 2022
Unprompted review
Pikl Insurance logo

Reply from Pikl Insurance

Hi Rodolph,

Great to hear of your positive experience with us! We appreciate your valuable feedback and you taking the time to leave us a review!

Kind regards,

Wes

Rated 5 out of 5 stars

very easy and straight forward unlike…

very easy and straight forward unlike most insurance for short letting!

May 17, 2022
Unprompted review
Pikl Insurance logo

Reply from Pikl Insurance

Hi Hugo,

Thank you for taking the time to leave us a review, we appreciate your feedback.

Kind regards,

Wes

Rated 5 out of 5 stars

Pikl understands....

Pikl seem to understand the needs of customers who want insurance for their Holiday Lets

May 8, 2022
Unprompted review
Pikl Insurance logo

Reply from Pikl Insurance

Hi Tony,

Thanks for taking the time to leave a review we appreciate your feedback!

Kind regards,

Wes

Rated 1 out of 5 stars

Incompetent or fraud racket?

I was planning to Air B&B my house for a short while and stumbled across Piki. I signed up for house and contents insurance with the add on for Air B&B. Price and cover were similar to what I usually pay. I signed up to pay monthly. I normally pay up front for the year.
I had to cancel the add on for Air B&B as my circumstances altered. I received a prompt refund from Piki.
I was then informed I couldn’t pay monthly. Fine, not a problem. However, it meant I looked elsewhere and found an alternative policy that better meets my needs as my policy doesn’t run out for another week.
I notified Piki and was informed I would be refunded. I then received an email requesting full bank card details including my cvc number!!! And that is absolutely not ok. This company are either incompetent or running a fraud racket.

May 7, 2022
Unprompted review
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Reply from Pikl Insurance

Thanks for your comments. We’d like to reassure you that we take things like this seriously and it’s not our process to request card details by email. This has been addressed internally and a member of our team will contact you shortly. Thanks for being a Pikl customer and feel free to reach out to us if you need us to help you further.

Rated 5 out of 5 stars

Just want I needed

Just want I needed. Host insurance to cover a one bedroom B&B. Easy to get the quote and complete purchase online. Highly recommended.

May 4, 2022
Unprompted review
Pikl Insurance logo

Reply from Pikl Insurance

Hi David,

Thanks for taking the time to leave a review, we appreciate your feedback!

Kind regards,

Wesley

Rated 5 out of 5 stars

Great service

Great service from Joel, ours enquiry was definitely not a "out of the box" policy and his help was much appreciated! He made several phone calls and came up with some alternatives for us to choose from. I would recommend trying Pikl

May 4, 2022
Unprompted review
Pikl Insurance logo

Reply from Pikl Insurance

Hi Ian,

Thanks for taking the time to leave a review, we appreciate your valuable feedback!

Kind regards,

Wesley

Rated 5 out of 5 stars

Had to call during the quote process…

Had to call during the quote process and spoke with Joel but all queries answered and a good price. Overall great service.

April 27, 2022
Unprompted review
Pikl Insurance logo

Reply from Pikl Insurance

Hi David,

Thank you for your valuable feedback, we appreciate you taking the time to leave us a review :)

Kind regards,

Wesley

Rated 5 out of 5 stars

A stress-free process

Simple, straightforward and sensibly priced cover. There was no small print - it was all spelt out very clearly in the actual document.

April 22, 2022
Unprompted review
Pikl Insurance logo

Reply from Pikl Insurance

Hi,

Thanks for taking the time to leave a review we appreciate your valuable feedback.

Kind regards,

Wesley

Rated 5 out of 5 stars

Inexpensive Hosting Insurance

Inexpensive Hosting Insurance
Easy to use website - added security to run along my existing Building & Content Insurance

April 12, 2022
Unprompted review
Pikl Insurance logo

Reply from Pikl Insurance

Hi Angie,

Great to hear we were able to assist you, thank you for taking the time to leave us a review, we appreciate your valuable feedback.

Kind regards,

Wesley

Rated 4 out of 5 stars

Contacted pikl when I got stuck - they took me through

Contacted pikl when I got stuck, needing more information, and they took me through so I was to purchase on-line. Very happy.

April 7, 2022
Unprompted review
Pikl Insurance logo

Reply from Pikl Insurance

Hi Jacky!

Pleased to hear your positive feedback, thank you for taking the time to leave a review!

Kind regards,

Wesley

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