I cancelled and they still took full payment and after months of numerous emails and there website contact, they’ve never once replied and refunded. This company has to be dodgy so don’t buy from here... See more
Company replied
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See what reviewers are saying
I normally don't bother writing reviews but this one felt little different after using it for while. I work at a desk all day and my neck is usually stiff in the mornings, so I wasn't expecting much h... See more
Company replied
Recently ordered two pillows and two pillow cases. I received the pillows, and no pillow cases. I contacted customer service and was asked for photos? Photos of what? The invisible pillow cases? I... See more
Company replied
I grind my teeth at night and usually wake up with jaw tension. I didn't expect a pillow to affect that, but keeping my head stable apparently helps because my jaw feels less tight in the mornings. No... See more
Company replied
Company details
Written by the company
Online retailer of high quality sleep-improvement products
Contact info
8 the green suite r, 19901, Dover, United States
- contact@pillow-haven.com
- pillow-haven.com
Breach of guidelines
Slow shipping bit worth the wait
It took a month for my pillow to arrive so i had several “rate the product” emails long before i had the pillow.
I slept on the pillow last night for the first time. I woke once to switch sleeping position but did not need to get up for the washroom. I slept two four hour stretches, something that hasn’t happened in a long time! I hope that as I am used to the pillow that this continues and maybe will help improve more!
December 10, 2025
Unprompted review
Reply from Pillow Haven
Hi DP,
Thanks for your patience, we’re really glad to hear the pillow was worth the wait. Amazing that you’re already sleeping longer stretches and feeling more supported. We hope it keeps getting better from here! 💙
Comfortable and holds its shape
December 9, 2025
Unprompted review
Reply from Pillow Haven
Hi Ian,
Great to hear your pillow feels comfortable and keeps its shape so well, that’s exactly what we designed it for. Thanks so much for sharing your experience! 💙
I love my new pillow.
I love my new pillow. I was surprised how it cocooned my head and supported my neck so comfortably and easily. The tightness in my neck had been getting worse but it is definitely improving
December 2, 2025
Unprompted review
Reply from Pillow Haven
Hi there,
We’re so happy to hear your new pillow is already easing the tightness in your neck, that’s exactly what it’s designed to do. Thank you for sharing your experience, and we hope your comfort continues to improve each night! 💙
Getting used to this new pillow
I bought the product because the reviews were good. So far it’s taking a little getting used to but by and large I’m having a positive experience.
November 11, 2025
Unprompted review
Reply from Pillow Haven
Hi Frances,
Thank you for giving the pillow a chance. It’s great to hear you’re already having a positive experience. Many customers notice it gets even better as their body adjusts. If you ever need tips to speed that up, we’re here anytime!
I was so wrong
Honestly, this was an impulse buy (unusual for me). I've bought so many pillows and my neck/shoulders continued to hurt. As a side, back, AND stomach sleeper, I had given up on finding a solution. Almost as soon as I processed the order, I chided myself, figuring it was a waste of money. However.... after a few nights sleeping with this pillow, my body began to feel better and I wasn't waking in the night with my neck screaming. While it's an odd shape, it's doing the job and I'm so thankful. Shipping was quick, but I wish I didn't get so many emails from the company.
November 20, 2025
Unprompted review
Reply from Pillow Haven
Hi Rhonda,
We’re genuinely thrilled that the pillow helped relieve your nighttime pain, especially after trying so many other options. We’re sorry about the extra emails and will make sure you’re not over-contacted going forward. Thank you for giving us a chance and sharing your journey! 💙
Reply from Pillow Haven
Hi Susan,
Great to hear things are already improving after a week! Many customers notice continued benefits as their body adjusts, so we’re happy you’re seeing progress.
If you ever need tips for even more comfort, we’re here for you anytime. 💙
I found the pillow to be high quality…
I found the pillow to be high quality but too firm for me. However, customer service was easy to work with, and gave me several options for return, or to try for a longer period. I ended up keeping and am finding I can use it for longer periods now (although not all night yet). Good company support.
December 8, 2025
Unprompted review
Reply from Pillow Haven
Hi Maria,
Thank you for your honest feedback, we really appreciate it. We’re happy to hear our team took good care of you and that you found a way to make the pillow comfortable over time.
If you ever want personalized tips for adjusting firmness or height, we’re always here to help. Your comfort matters to us. 💙
Took weeks to get falsely advertised pillows
Took weeks to get the pillows, just to be as disappointed getting them..the pillows are unfortunately not as advertised, they are much flatter than what u see online, very squishy as well so there really isn't like much support either.. wanted to return these but they make you pay for shipping which doesn't make it worth it..
December 1, 2025
Unprompted review
Reply from Pillow Haven
Hi Jeff,
Thank you for sharing your feedback, we’re sorry to hear the pillows didn’t meet your expectations and that the delivery took longer than expected. That’s not the experience we want for our customers.
Please contact us at contact@pillow-haven.com so we can look into your order and send you the correct pillow or arrange a better solution. We always reply within a few hours, even on Sundays. We're here to make this right for you. 💙
As advertised great pillow
November 21, 2025
Unprompted review
Reply from Pillow Haven
Hi Robert,
Thank you for the great review! We’re so happy the pillow met your expectations exactly as advertised. If you ever need assistance or have questions, we’re always happy to help. 🌙💙
I’ve had my pillow for only 3 nights so…
I’ve had my pillow for only 3 nights so far and it has really helped my actual neck feel better. I do feel it could be a little softer because when I sleep on my side I find that I wake up with my ear really hurting. I’m going to continue to use it to see if overall, it gets better with time.
December 7, 2025
Unprompted review
Reply from Pillow Haven
Hi Tracey,
Thank you for your honest feedback! We’re happy to hear your neck is already feeling better after just a few nights.
If the pillow feels a bit firm on your ear while side-sleeping, feel free to reach out, we can share a few adjustment tips that usually help a lot. We’re here anytime you need us. 💙
The service and notifications were…excellent
The service and notifications were 5 stars. The 2.0 pillow I am finding not very comfortable. It is a bit low for me and a too hard. After I bought it I saw your 3.0 and am wondering if the extra height would also make a bit more comfortable to lie on. I am a back sleeper with a very painful neck mostly to to degenerative disc issues and arthritis.
December 4, 2025
Unprompted review
Reply from Pillow Haven
Hi Valerie,
Thank you for your kind words about our service, we really appreciate it. We’re sorry to hear that the 2.0 feels a bit low and firm for you.
If you’d like to explore whether the 3.0 would offer better height and comfort for back-sleeping with neck issues, just send us a message, we’d be happy to guide you. Your comfort is important to us. 💙
Best pillow out there
So easy to order and shipped quickly. Definitely the best pillow I have tried and I've tried many. Super comfortable no matter your sleep position. Highly recommend.
December 6, 2025
Unprompted review
Reply from Pillow Haven
Hi Wendy,
Thank you so much for this amazing review! We’re thrilled to hear ordering was easy and that the pillow is the most comfortable one you’ve tried.
It means a lot to us that you highly recommend it. If you ever need anything, we’re here. 🌙💙
Side Sleeper Win!
I am a cpap wearer who also likes to side sleep some of the night. I had been experiencing my arm going to sleep before buying this pillow. I’ve noticed great improvement in my comfort regarding side sleep because of the design of the pillow. I am finding the pillow to be a little on the firm side, but it needs the structure to do what it does for spine placement. It turns out, you can adjust the firmness by adding taking out the fill. Would recommend!
December 5, 2025
Unprompted review
Reply from Pillow Haven
Hi Jill,
Thank you so much for sharing your experience! We’re really happy to hear the pillow has improved your side-sleeping comfort and helped with your arm going numb, that’s exactly what it’s designed to prevent.
If you’d like tips on adjusting firmness or height for CPAP use, feel free to reach out, we’re always here to help. Sleep well! 💙
The best orgonomic pillow I ever had
The best orgonomic pillow I ever had. No more stiff neck.
December 5, 2025
Unprompted review
Reply from Pillow Haven
Hi Madeleine,
Thank you so much for your kind words! We’re thrilled to hear your stiff neck is gone and that the pillow is working so well for you. If you ever need anything from us, we’re always here to help. 💙
Don't believe the ads
Ads looked great that this Pillow would support my head and neck and help with sleep apnea.
Pillow is so much flatter than they show. Also really firm so it doesn't give any to support your head or neck.
Tried to return both and received many offers of a discount to keep them. They wanted to charge $35 to ship them one state over from me. Ended up keeping them but will never use them so they will be trashed.
December 7, 2025
Unprompted review
Reply from Pillow Haven
Hi Martyn,
Thank you for sharing your experience, we’re sorry to hear the pillow didn’t meet your expectations. That’s never what we want for our customers.
We’d really like to make this right for you. Please contact us at contact@pillow-haven.com (we reply within hours, even on Sundays), and we’ll be happy to arrange the best solution for you, including sending the correct pillow if you received the wrong model.
Your comfort matters to us, and we’re here to help. 💙
Scam pillow company
UPDATE- The only reason I bought these pillows was because there was a video of Jen Hamilton talkimg about how great they were. I have simce learned that they stole her video, she wasn't even talking about Pillow Haven. It disgustes me that this company is that shady that they have to lie to get people to buy their pillows. I can't even return the BS pillows without having to pay for my own shipping. DO NOT BUY THESE, IT IS A SCAM.
Also- they paid me 20$ to leave my original "unsolicited" review
December 5, 2025
Unprompted review
Reply from Pillow Haven
Hi customer,
We take all feedback seriously. After this was brought to our attention, we reviewed the situation and implemented the appropriate measures to ensure our standards are upheld going forward.
If you need assistance with an order or have questions, our support team is always available to help.
Kind regards,
Pillow Haven Team
4 out of 5 due to the lack of…
4 out of 5 due to the lack of traceability of my order. For I bit, I thought I was scammed, but then the pillows were delivered. These days being able to track a purchase is essential to creating trust in the purchase.
We ordered 2 pillows; my husband and myself.
I love mine(4 stars), I am a side sleeper. I would like to have the carve out for your arms much deeper than they really are. This is not as great as advertised.
My husband does not use his- he found it to hard. He actually has more neck pain than me, so I was really hopeful he would love it. He does sleep mostly on his back. He gave the pillow a 3star.
December 4, 2025
Unprompted review
Reply from Pillow Haven
Hi Barbara,
Thank you for your detailed feedback, we really appreciate it. We’re glad to hear you’re enjoying your pillow, and we’re sorry the tracking information wasn’t as clear as it should have been. We are already working on improving our tracking updates to make the delivery experience smoother.
Every sleeper is different, so if your husband would like help adjusting the pillow for his position, we’d be happy to provide tips. Many back sleepers find relief with small height adjustments or alternative setups.
Please feel free to contact us anytime, we’re here to help both of you get the best possible sleep. 💙
I bought a pillow for everyone in the…
I bought a pillow for everyone in the family. I got weird looks until they all realized how good they felt after using their new pillows. We all have different sleeping habits and back issues, these pillows really do help.
December 3, 2025
Unprompted review
Reply from Pillow Haven
Hi Ginet,
This absolutely made our day. Thank you so much for sharing! We love hearing that the whole family is sleeping more comfortably now.
Different sleeping habits can make pillows tricky, so it’s wonderful to know each of you found the right support with ours. If you ever need anything or have questions, we’re always here. Thank you again for trusting us! 🌙💙
My wife is forever grateful!
I was a heavy snorer and also had sleep Apnea...having purchased this pillow it has changed both - I now sleep with my mouth shut and do not have sleep Apnea - don't know how or why, but it has been transformational - My wife is forever grateful! Many thanks!
November 1, 2025
Unprompted review
Reply from Pillow Haven
Hi MRE,
What an incredible message, thank you so much for sharing this. We’re thrilled to hear the pillow made such a big difference in your sleep (and your wife’s!).
Stories like yours truly mean a lot to us. If you ever need anything, we’re always happy to help. Sleep well! 😴💙
Restful sleep
I find that your pillow works yet I'm a broad guy and would need a little more in the lift it provides , but can honestly say that it will alleviate pain and help patrons with sleeping
November 24, 2025
Unprompted review
Reply from Pillow Haven
Hi,
Thank you for sharing your experience! We’re really glad to hear the pillow is helping you sleep more comfortably.
If you ever feel you need a little extra lift or want advice on adjusting the pillow for your frame, just reach out, we’re happy to help you fine-tune it. Sleep well! 😴💙
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