I cancelled and they still took full payment and after months of numerous emails and there website contact, they’ve never once replied and refunded. This company has to be dodgy so don’t buy from here... See more
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I normally don't bother writing reviews but this one felt little different after using it for while. I work at a desk all day and my neck is usually stiff in the mornings, so I wasn't expecting much h... See more
Company replied
Recently ordered two pillows and two pillow cases. I received the pillows, and no pillow cases. I contacted customer service and was asked for photos? Photos of what? The invisible pillow cases? I... See more
Company replied
I grind my teeth at night and usually wake up with jaw tension. I didn't expect a pillow to affect that, but keeping my head stable apparently helps because my jaw feels less tight in the mornings. No... See more
Company replied
Company details
Written by the company
Online retailer of high quality sleep-improvement products
Contact info
8 the green suite r, 19901, Dover, United States
- contact@pillow-haven.com
- pillow-haven.com
Breach of guidelines
🚩🚩🚩 Just want a refund…
🚩🚩🚩 Just found out this company is claiming falsely endorsement from a well-known and respectable nurse. Also the customer service number is out of service. Wish I'd looked more into the company.
December 11, 2025
Unprompted review
Reply from Pillow Haven
Hi Gabriela,
We’re sorry to hear about your experience. That’s not the level of service we aim to provide.
We’d like to help resolve this for you as quickly as possible. Please reach out to our support team with your order details so we can review your case and assist you directly.
Warm regards,
Pillow Haven Support Team
High hopes for this pillow
I'm always a little skeptical when trying new things from online purchases but I'm excited for this pillow. I also bought one for my husband who has upper neck and shoulder pain. I like that they send you a tracking number for shipping info and it gives you a play-by-play of every step in the shipping process. I find they send too many emails but it's not unlike other companies. I'll need to try it out for a few months to really know how it performs but I have high hopes!
December 12, 2025
Unprompted review
Reply from Pillow Haven
Hi Andrea,
Thank you for your thoughtful review and for giving our pillow a try. We completely understand being cautious with online purchases and really appreciate you sharing your initial impressions.
We’re glad the shipping updates were helpful, and we hope the pillow brings your husband lasting comfort over time. If you ever have questions or need support, feel free to reach out to us anytime.
Kind regards,
Pillow Haven Team
This is not a great place to get a pillow…
This is a great place to get a pillow if your into liars who love stealing other people content for fake sponships and review. Do not trust anything they say on the website they lie through their teeth! Sincerely a follower of Jen Hamilton.
December 12, 2025
Unprompted review
Reply from Pillow Haven
Hi Shanda,
We’re sorry to hear you feel this way. Transparency and trust are very important to us, and we do not intentionally misrepresent partnerships or customer experiences. Any concerns raised regarding content have been addressed, and we are always open to resolving matters directly.
If you’d like to discuss this further, please contact us at contact@pillow-haven.com
Kind regards,
Pillow Haven Team
Scam company do not buy from them
Scam company do not buy from them
December 12, 2025
Unprompted review
Reply from Pillow Haven
Hi Luke,
We’re sorry to see this feedback. We take all concerns seriously and are happy to assist if you have questions or need support with an order. You can reach our team 7 days a week at contact@pillow-haven.com
Kind regards,
Pillow Haven Team
SCAM DO NOT BUY. SCAM SCAM
It’s a shame that this company would steal a video from a famous nurse content creator to con her followers into buying a product that she never recommended. DO NOT BUY FROM THIS SCAM COMPANY!! You should be ashamed of yourself.
May 7, 2026
Unprompted review
Reply from Pillow Haven
Hi Karessa,
We’re sorry to hear about your experience. That’s not the level of service we aim to provide.
We’d like to help resolve this for you as quickly as possible. Please reach out to our support team with your order details so we can review your case and assist you directly.
Warm regards,
Pillow Haven Support Team
Another dishonest company
Do not expect a refund if you are dissatisfied with their product. Although their ad states -simply return it to us, and we'll issue a full refund—no hassle, no worries.
They DO hassle. You have to take pictures of your product and go back and forth in emails where they offer you a 20% then 30% refund to just keep the product. Another company getting rich by greed and dishonesty.
December 12, 2025
Unprompted review
Reply from Pillow Haven
Hi there,
Wow, thank you for such an amazing and detailed review! We’re thrilled to hear how much your sleep has improved and that the pillow made such a difference for you. Stories like this are exactly why we do what we do. Thank you for trusting Pillow Haven, and enjoy many peaceful nights!
Kind regards,
Pillow Haven Team
A Different Kind of Pillow
This pillow is a weird shape, and is probably firmer than I have liked, but it has stopped me from snoring at night and waking up every hour or so. It just works and I could not be happier!
December 12, 2025
Unprompted review
Reply from Pillow Haven
Hi Duncan,
Thank you for your honest feedback! You’re absolutely right—our pillow can feel different at first, but we’re so happy to hear it’s working well for you and improving your sleep. That’s what matters most. Thanks for choosing Pillow Haven!
Kind regards,
Pillow Haven Team
Reply from Pillow Haven
Hi Peter,
Thank you for your kind words! 🔥
We’re so happy to hear you’re sleeping much better, that’s exactly what we aim for. Wishing you many more restful nights ahead.
Warm regards,
The Pillow Haven Team
I’m sleeping longer with my CPAP
I’m sleeping longer with my CPAP. I think the support it gives me keeps me on my back through the night!
December 12, 2025
Unprompted review
Reply from Pillow Haven
Hi Kris,
Thank you for sharing your experience with us! 💙
We’re glad to hear the pillow helps keep you comfortably supported throughout the night and contributes to longer, more restful sleep with your CPAP.
If you ever have questions or need support, we’re always happy to help.
Wishing you continued restful nights,
The Pillow Haven Team
I bought this pillow as a gift for my…
I bought this pillow as a gift for my husband's birthday. Unfortunately it wasn't thick enough for him and he lost interest in it pretty quickly. I have been meaning to give it a try but haven't yet... I will keep you posted as to how it works for me :)
December 1, 2025
Unprompted review
Reply from Pillow Haven
Hi Heather,
Thank you for taking the time to share your experience, we truly appreciate your honesty. 💙
Everyone’s sleep needs are different, and we understand that it can take some time to find the right fit. We hope you’ll have a chance to try it yourself, and if you ever need help choosing the ideal setup or have questions, our team is always happy to assist.
Wishing you restful nights ahead,
The Pillow Haven Team
my experience has been great,,
my experience has been great,,, i used to wake up with a headache all the time, now very seldom,,,i am a side sleeper and that still works great,,,
September 11, 2025
Unprompted review
Reply from Pillow Haven
Hi Wendy,
Thank you for sharing your experience with us! 💙
We’re so glad to hear that your headaches have improved and that the pillow works well for you as a side sleeper.
That’s exactly what we aim for; consistent comfort and proper support night after night.
Sleep well,
The Pillow Haven Team
If I could give it zero stars I would…
Ordered 2 pillows nothing came. After a month the company totally refunded my money thank you
November 6, 2025
Unprompted review
Reply from Pillow Haven
Hi Greg,
We’re very sorry to hear about your experience. This is absolutely not the level of service we aim to provide. If a package gets delayed or lost in transit, we always resend or issue a full refund, so something clearly went wrong here.
Please email us at contact@pillow-haven.com
with your order number so we can fix this for you immediately.
Our sincere apologies for the inconvenience, we’ll make this right. 🙏
Don't buy this pillow
Don't buy this pillow. The pillow is not very good to begin with. The front edge of the pillow lies on your jawline. I woke up every morning with my jaw hurting. This was the not so bad part. I contacted them to return the pillow and get my money back. They offered 20% of what I paid for it and to just keep the pillow. I said no. They then offered me 30% and to keep the pillow. I said no, I wanted a full refund. They gave me an address to send the pillow back to to get a 100% refund at my own cost. I boxed up the pillow and took it to UPS. It costs just as much to send this pillow back to them as it does to purchase it, so here I am stuck with a pillow I won't use. They finally offered me 40% back of the total cost for my troubles! EDIT: And the only way I can respond to their reply is by adding to my original post. We exchanged several emails for them to get it right and refund me my money at 100% and that didn't happen. So now they are asking me to reach out again? Should have gotten it right the 1st time.😂😂
December 9, 2025
Unprompted review
Reply from Pillow Haven
Hi Shawn,
Thank you for sharing your feedback, and we’re truly sorry to hear the pillow didn’t work for you. You should never feel stuck with a product you’re not satisfied with, and we want to make sure this is handled properly.
Please reach out to us at contact@pillow-haven.com
so we can review your case directly and offer a solution that feels fair for you. Your satisfaction matters to us, and we want to resolve this the right way.
Thank you again for bringing this to our attention. 🙏
Comfortable & Very Supportive
I absolutely LOVE my Pillow Haven cervical pillow. It provides so much support for my neck and shoulders. Shipping was quick and the quality seems to be very good.
December 10, 2025
Unprompted review
Reply from Pillow Haven
Hi there,
We’re so happy to hear you’re loving your Pillow Haven cervical pillow! It’s great to know it’s giving you the support you need and that everything arrived quickly. Thank you for sharing your experience! 💙
Really, really LOVE this pillow
Bought it a month ago and my neck kinks have settled down! I look forward to going to bed and not tossing and turning, flipping my pillow and waking up with my neck jacked up. I had to add some height to the pillow to make it fit me perfectly (a suggestion their customer service gave me). I am buying one for my sister who suffers with migraines, hoping it will help her.
December 10, 2025
Unprompted review
Reply from Pillow Haven
Hi Bev,
This is wonderful to hear, we’re thrilled your neck finally feels better and that you’re sleeping more comfortably. So glad our support tip helped you get the perfect fit, too. Thank you for sharing your story and for thinking of your sister as well! 💙
Accurate description of product and a…
Accurate description of product and a good match for me
December 10, 2025
Unprompted review
Reply from Pillow Haven
Hi PBherens,
Great to hear the pillow is a good match for you! Thanks for the kind review, we really appreciate it. 💙
Great pillow!!!
The pillow came very quickly and I’ve been using it for about a week. I absolutely love it! You wouldn’t believe how many pillows I’ve bought trying to find the right support for my neck and head. This one is perfect. It’s firm and seems to hold my head right where it needs to be without me trying to fold my pillow over etc. Love how it has the spot for my arm to wrap around as well. Highly recommend!
December 10, 2025
Unprompted review
Reply from Pillow Haven
Hi Karen,
Wow, thank you! We’re so happy this pillow finally gives you the support you’ve been looking for. Love hearing that the arm spot works perfectly too. Enjoy the great sleep! 💙
Great for neck pain.
I've had two neck surgeries thru the years. It has been difficult to find a comfortable pillow. This pillow for side sleepers is fantastic! I've never been so comfortable at night. I do wish the purchase came with a pillow cover. The separate price is too high and it makes me not want to order this pillow again.
December 10, 2025
Unprompted review
Reply from Pillow Haven
Hi Melissa,
We’re really glad the pillow helps you sleep comfortably, especially after everything you’ve been through with your surgeries. Thank you for sharing your experience, it means a lot. 💙
Love this pillow
Love this pillow. Had the best night sleep and snoring reduced drastically. Win, win situation.
December 10, 2025
Unprompted review
Reply from Pillow Haven
Hi Josie,
So great to hear you’re loving your pillow! Getting better sleep and reducing snoring is a huge win. Thank you for taking the time to share this. Enjoy the good nights ahead! 😄💙
Neck pain
My neck pain has improved after using this pillow. I'm very pleased with this product.
December 10, 2025
Unprompted review
Reply from Pillow Haven
Hi Julie-Ann,
We’re thrilled to hear your neck pain has improved. That’s exactly the kind of result we hope for. Thank you for your kind words and for choosing our pillow! 💙
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