Pills orders and delivered quickly. Expected Royal Mail tracking info but non received. Did receive notifications on I phone today but pills were sent and received last Thursday, so sone initial glit... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Thought I would leave a review due to the negative reviews this pharmacy seems to have received lately. I’m a first-time customer ordering a GLP-1. The process was quick and easy. I placed my order on... See more
Company replied
Great little pouches make travel from home easy to manage during the day. I do appreciate my pills 5 times a day can take some sorting thank you. Its just the little pink ones 4 x a day that I’m hop... See more
Company replied
Super quick service. Delivered 3 days after ordering. Well packaged too. A bit more expensive than other sites, but their first order discount made it cheeper. I like the app too, great to follow prog... See more
Company replied
Company details
Written by the company
PillTime is an NHS service provided to patients throughout England. You can easily sign up online, and PillTime will dispense your medication into clearly labelled pouches each labelled with the dose, day and time they need to be taken. Pouches are packaged into a box, in the order, they need to be taken and discreetly delivered to patients' doors. Our service ensures that administration of multiple medications, throughout the day, is as simple and as safe as possible. After your first delivery, simply re-order via our App, website or partner service and we will take care of the rest. Find out more at www.pilltime.co.uk
Medication made simple
Written by the company
- We're committed to helping people to live healthier, happier, longer lives
- Almost seven million people in the UK take five or more different medications daily. If you are one of them, then you’ll be familiar with the stress and strain that arranging and scheduling your medication can create. It can be confusing, and unfortunately many people fail to follow their schedule as their GP has prescribed. This can have serious long term health impacts. Now, there is a simpler way. PillTime is an NHS online pharmacy trusted by thousands of patients. We take your repeat prescription direct from your GP and organise your medication into daily pouches. Each pouch is labelled with the dose and the day and time that it needs to be taken. A pouch will fit into your pocket or handbag so your medication can fit around your lifestyle. Simply tear open and take at the time specified. PillTime take away the time and stress needed to manage your medication. Instead, you have complete peace of mind that you’re taking the right dose at the right time. It couldn’t be simpler. Pouches are organised into a roll and delivered by 28-day cycle in a handy box dispenser. We are a registered NHS pharmacy just like any other in your locality so if you pay for your prescriptions then that charge remains but otherwise, there is no charge for our service or for us to deliver your medication directly to your home. It only takes a few minutes to register with PillTime at PillTime.co.uk
- Travelling
- If you take multiple medications, you’ll be used to lugging around lots of boxes of tablets when you’re on the go. Well, now there’s no need to. One dose = one pouch it’s that simple! You can simply tear off the dose you need, pop them in your bag and head out without giving your medication a second thought.
- An eco-friendly pharmacy
- Here at PillTime, we pride ourselves on being an eco-friendly pharmacy by taking small steps to reduce our waste. We run a ‘Naked Packaging’ incentive with our patients. We send all patients a blue PillTime dispensing box with their first order. After that, we send the pouches au naturale. We then ask that our patients reuse their PillTime box until they need a new one. This is a huge reduction in our monthly cardboard waste. Delivering to patients has an important impact on reducing our carbon emissions. As an online medication service, we deliver to our patients. This eliminates the need for patients to travel to the GP surgery or pharmacy to collect their prescription. By running a delivery service, patients reduce single-purpose trips in the car.
Get your NHS prescription delivered directly to your door, free of charge!
Medication made simple with free deliveries. What could be easier?
Sign up and order your prescription 14 days before your medication is due. We guarantee that you’ll receive your medicines in a timely manner, so you don’t run out of your current prescription.
Contact info
7&8 The Laurels, Cribbs Causeway, BS10 7TT, Bristol, United Kingdom
- 0800 074 3303
- customerservices@pilltime.co.uk
- pilltime.co.uk
3.6
Average
24K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from PillTime
Thanks Mr,
Thank you for your 5.0 star review.
Thank you for your kind words.
The PillTime team are delighted to hear from you.
Thank you
Great service easy to use pouches date…
Great service easy to use pouches date and time
April 9, 2026
Reply from PillTime
Thank you Customer,
Thank you for your 5.0 star review.
Thank you for your kind words.
At PillTime, we never get tired of hearing feedback from the people that matter most to us.
Thank you
Pills arrived on time after a reminder…
Pills arrived on time after a reminder and feedback texts
April 9, 2026
Reply from PillTime
Thanks Robin,
Thank you for your 5.0 star review.
We value your comments and we are always grateful for reaction that will help us improve our customer service.
Your feedback is important to the PillTime Team.
Best wishes
It is very convenient for me
It is very convenient for me, due to having long term health condition, I'm not always well enough to collect my prescription in person and I don't have anybody to help me. I'm very grateful to pilltime. They are brilliant
April 9, 2026
Reply from PillTime
Thank you Maria for the 5.0 star review.
We really value your comments and are always grateful for reaction that will help us improve our customer service.
We are very pleased to hear that the service makes a big difference to how you manage your medication.
Best wishes
The PillTime Team
Please ignore the negative reviews
Please ignore the negative reviews. I decided to try them after using AI to find the cheapest 5mg weightloss injection after being with another competitor. I completed the assessment with ease on Saturday 11th April, and received confirmation Tuesday 14th April, I received Royal Mail tracking info and the item arrived this morning, 15th April.
Included was the medication itself, needles, sharps bin, alcohol swabs and a 'how to' leaflet.
The delivery was swift and quick, I have aince received emails about getting started.
This is a genuine pharmacy who supply weight loss medication, and have great discounts which is why I went with them.
Happy customer here.
April 15, 2026
Unprompted review
Reply from PillTime
Chelsey thank you for your 5.0 star review.
We appreciate your comments and are always grateful for reaction that will help us improve our customer service.
Your feedback is important to the PillTime Team.
Best wishes
Don’t waste your time with this…
Don’t waste your time with this company, even if you follow through their process, you will get denied! Days have passed I’ve send messages and I haven’t got my refund! So, don’t waste your time, save your money!
April 10, 2026
Unprompted review
Reply from PillTime
Dear Promo Smart,
Thank you for your feedback.
We’re sorry to hear about your experience and would like the opportunity to investigate what has happened and resolve this for you. Unfortunately, we have been unable to locate your account based on the information provided in your review.
We have reached out to you directly via Trustpilot to request further details, and we hope to hear from you soon so we can look into this matter fully and provide a resolution.
Kind regards,
Karen Park
The PillTime Team
1 star
1 star
Repeated issues with prescription handling and lack of transparency.
Prescriptions have been delayed, and there is concern that requests may be held or affected by upcoming reminders. This has been raised multiple times with customer care but has not been clearly answered.
The app is not functioning as expected. Orders appear when placed and then disappear, leaving no visibility of status or progress. This means you have to call or email to confirm whether medication has even been processed.
Overall, this makes it difficult to reliably manage ongoing medication and undermines confidence in the service.
April 9, 2026
Reply from PillTime
Hi L.A,
Thank you for sharing your feedback. I’m sorry about what you’ve experienced, especially the delays, unclear communication, and the uncertainty this caused with your medication.
I’ve looked over your account and recent messages, and I understand why you’re concerned. This time, an unexpected supply issue delayed your prescription, and we didn’t notify you in time. You’re right, when a prescription is urgent, we should warn you about any supply risks right away so you can make other plans. I’m sorry we didn’t do this, and for the trouble it caused.
I also see that you had to follow up several times for updates. That’s not the experience we want for our patients. You shouldn’t have to chase us to find out what’s happening with your medication.
About the app, I understand how frustrating it is when orders show up and then disappear, with no clear status or tracking. The system isn’t meant to work this way. We’ve sent your feedback and screenshots to our App Team to investigate. For now, prescriptions are processed as they’re submitted and aren’t held back because of reminders or future prescriptions. Still, I know the lack of clear updates makes this confusing, and we need to do better.
While we look into this, the best way to track your orders is to contact our team directly. We’ll make sure you get clear and timely updates without having to keep asking.
I’m sorry again for the disruption and for any loss of trust this has caused. Your feedback matters and is helping us improve our communication and make our system more reliable.
Kind regards,
Karen Park
PillTime Team
Always keep me informed when to order
Always keep me informed when to order, always on time, very convenient packaging
April 10, 2026
Reply from PillTime
Thank you Pete,
Thank you for your 5.0 star review.
Thank you for your kind words.
The PillTime team are delighted to hear from you.
Best wishes
Worryingly unreliable
Worryingly unreliable for something that can be life or death. Basic customer service/communication is missing. Can't use PC to order now, the app is the only way to order and it is hopeless. Only used them because had no other option for pouched meds.
April 10, 2026
Reply from PillTime
Good afternoon Ivan Hopkins 22
Thank you for your feedback, and we sincerely apologise that our service did not meet your expectations.
Upon looking at your account I can see that your medication is set up to be sent to you in its original packaging.
We are going to try and contact you via email so that we can investigate the experiences that you are having difficulty with.
You can reach us via Live Chat from 2 pm- 4:30 pm, by phone from 9:30 am-12:30 pm and 1:30 pm - 4:30 pm, Monday to Friday.
"Thank you for your patience.
The PillTime Team"
Update in my experience with Pill Time…
Update in my experience with Pill Time for weightloss medication.
So after my last review, I got a DM to ask more details about my order. Which was sent straight away.
We are now 11 days since my order was made. I have had one email to say my details have been updated. I dont know why they needed updating i have been on weightloss medication for 16 months. They had photos, ID and proof of previous order at the point of me ordering. My order still says order processing. I have since ordered from another provider. I made the order and my mounjaro came the next day. I had to, as I was at risk of missing a dose if I waiting for this terrible company to get it sent out. Now I just want to know what is happening £259 down and no itwm is absolutely disgusting!
April 13, 2026
Unprompted review
Reply from PillTime
Dear Sharon,
We’re sorry for your experience. We know missing a dose is frustrating.
We have reviewed this internally, but unfortunately, we have been unable to locate your account using the information available to us. To investigate this properly and resolve it as quickly as possible, we would be grateful if you could provide a few more details.
We have contacted you via Trustpilot to request this information. We hope to hear from you soon so we can urgently look into your order and payment status.
We apologise again for the inconvenience. We appreciate your patience while we work to resolve this.
Best regards,
Karen Park
PillTime Team
Missing needles . Emails ignored
I ordered my medication. I didn't receive any tracking details or order details.
Upon opening the medication I find no needles . I emailed and have been ignored . So still not able to take my medication. The needles are included in the price of the medication aswell .
POOR customer service
April 8, 2026
Unprompted review
Reply from PillTime
Dear Michelle,
UPDATE: Thank you for the further information. Please can you let us know the name you used to set up your account, as the name you have used here is not one we have on file? You can message me directly at qualitymanager@pilltime.co.uk with the details. Once it is received, I can look into what has happened and send further needles.
Thank you for taking the time to share your feedback. I’m very sorry to read about your experience and the frustration this has caused.
I have attempted to locate your account using the details available on Trustpilot, I have been unable to find a matching record. To investigate this properly and resolve the issue for you as quickly as possible, I have requested some further information from you via Trustpilot. I look forward to hearing from you soon.
We take concerns like missing items and communication delays very seriously, and I would like to ensure this is put right for you without delay.
Thank you again for bringing this to our attention, and I look forward to your response so we can assist further.
Kind regards,
Karen Park
PillTime Team
Excellent Service
Very convenient pouches for all your medicines in one place,all dated so you can't go wrong, excellent service, I highly recommend PillTime.
April 8, 2026
Reply from PillTime
Hello SJ,
Thank you for your 5.0 star review.
We are always delighted to hear about the difference we are making to our PillTime customers.
At PillTime, we never get tired of hearing feedback from the people that matter most to us.
Please do help us to help more people and spread the word about the PillTime service.
Best wishes
Avoid Pill time nothing but stress
Had problems every time I ordered, no communication at all regarding missing/out of stock items I was often left without heart, lung, kidney and vital other meds, my Drs were sick and tired of having to sort out my prescriptions there was one instance I had a prescription item of 154 tablets cut into individual pieces, if you want a brilliant online pharmacy go to Pharmacy2U Ltd.
July 22, 2025
Reply from PillTime
Hello,
Thank you for sharing your feedback. I’m sorry to hear about your experience and how it affected your medication and well-being.
Looking at your account, I see you haven’t received medication from PillTime since November 2025. The service you received fell short of our standards, particularly in communication, stock availability, and the handling of your prescriptions. I understand how upsetting and worrying this must have been, especially since your medication is so important.
Since then, we’ve made many changes. We now communicate more clearly about stock, have better processes to ensure patients don’t run out of medication, and have improved our operations. As a result, patients are now receiving much better service.
We’re really sorry you didn’t have this experience with us. If you’d like, we’d be happy to talk more about your concerns and see how we can help regain your trust.
Kind regards,
Karen Park
PillTime Team
Reply from PillTime
Thank you Elly,
Thank you for your 5.0 star review.
Thank you for your kind words.
Comments received directly from PillTime customers mean a lot to us and drive our passion to provide a simpler pharmacy.
Thank you
1st time ordering from PillTime
1st time ordering from PillTime. Really fast response and delivery, plus the product was well packed.
April 10, 2026
Unprompted review
Reply from PillTime
Dear Ruby,
Thank you so much for your kind feedback and for choosing PillTime for your first order!
We’re really pleased to hear that you found the service fast and that your medication arrived well packaged. Providing a reliable and smooth experience for our patients is really important to us, so it’s great to know we got it right for you.
We look forward to supporting you again in the future!
Best regards,
Karen Park
PillTime Team
Good discount, quick service
The discount code was very helpful. My request was quickly accepted and sent to me. The jabs arrived cold by Royal Mail. Very pleased.
April 10, 2026
Unprompted review
Reply from PillTime
Hi Katie,
Thank you for your 5.0 star review.
We value your comments and we are always grateful for reaction that will help us improve our customer service.
The PillTime team are delighted to hear from you.
Should you have the opportunity, we would appreciate it if you can recommend us to friends and family who you think might benefit from our service.
Best wishes
Have changed to placing each renewal…
Have changed to placing each renewal myself but still get messages in time
April 7, 2026
Reply from PillTime
Thank you Mr,
Thank you for your 4.0 star review.
We are always delighted to hear about the difference we are making to our PillTime customers.
At PillTime, we never get tired of hearing feedback from the people that matter most to us.
If you have friends or family that take four or more medications a day then please aks them to join us at PillTime.co.uk
Many thanks
Recommend
No need to leave the house , ordering easy and delivered on time , easy to use pouches
April 7, 2026
Reply from PillTime
Hello Sherrie,
Thank you for your 5.0 star review.
We appreciate the feedback and we are very pleased that you value the PillTime service.
At PillTime, we never get tired of hearing feedback from the people that matter most to us.
Please do help us to help more people and spread the word about the PillTime service.
Best wishes
I have had a few issues
I find the packets difficult to open also feeding the strip of tablets through the container hard to do. There was also an issue with the Adcal tablets that didn't fit in the dispenser which makes it less convenient. Sue Buckley
April 2, 2026
Reply from PillTime
Good afternoon Sue Buckley, thank you for taking the time to share your feedback.
We're sorry to hear that you've found the pouches difficult to open and that feeding the strip through the container has been challenging for you.
We also apologise for the issue with the Adcal tablets not fitting in the dispenser. We understand that this makes managing your medication less convenient, which is the opposite of what our service should provide.
We will contact you directly by email to discuss this further and see if there is a solution we can offer.
Thank you for bringing this to our attention.
The PillTime Team
Reliable and efficient
October 3, 2025
Reply from PillTime
Hello Roger,
Thank you for your 5.0 star review.
We are really pleased to hear your thoughts.
Your feedback is important to the PillTime Team.
Best wishes
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.