Pills orders and delivered quickly. Expected Royal Mail tracking info but non received. Did receive notifications on I phone today but pills were sent and received last Thursday, so sone initial glit... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Thought I would leave a review due to the negative reviews this pharmacy seems to have received lately. I’m a first-time customer ordering a GLP-1. The process was quick and easy. I placed my order on... See more
Company replied
Great little pouches make travel from home easy to manage during the day. I do appreciate my pills 5 times a day can take some sorting thank you. Its just the little pink ones 4 x a day that I’m hop... See more
Company replied
Super quick service. Delivered 3 days after ordering. Well packaged too. A bit more expensive than other sites, but their first order discount made it cheeper. I like the app too, great to follow prog... See more
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Company details
Written by the company
PillTime is an NHS service provided to patients throughout England. You can easily sign up online, and PillTime will dispense your medication into clearly labelled pouches each labelled with the dose, day and time they need to be taken. Pouches are packaged into a box, in the order, they need to be taken and discreetly delivered to patients' doors. Our service ensures that administration of multiple medications, throughout the day, is as simple and as safe as possible. After your first delivery, simply re-order via our App, website or partner service and we will take care of the rest. Find out more at www.pilltime.co.uk
Medication made simple
Written by the company
- We're committed to helping people to live healthier, happier, longer lives
- Almost seven million people in the UK take five or more different medications daily. If you are one of them, then you’ll be familiar with the stress and strain that arranging and scheduling your medication can create. It can be confusing, and unfortunately many people fail to follow their schedule as their GP has prescribed. This can have serious long term health impacts. Now, there is a simpler way. PillTime is an NHS online pharmacy trusted by thousands of patients. We take your repeat prescription direct from your GP and organise your medication into daily pouches. Each pouch is labelled with the dose and the day and time that it needs to be taken. A pouch will fit into your pocket or handbag so your medication can fit around your lifestyle. Simply tear open and take at the time specified. PillTime take away the time and stress needed to manage your medication. Instead, you have complete peace of mind that you’re taking the right dose at the right time. It couldn’t be simpler. Pouches are organised into a roll and delivered by 28-day cycle in a handy box dispenser. We are a registered NHS pharmacy just like any other in your locality so if you pay for your prescriptions then that charge remains but otherwise, there is no charge for our service or for us to deliver your medication directly to your home. It only takes a few minutes to register with PillTime at PillTime.co.uk
- Travelling
- If you take multiple medications, you’ll be used to lugging around lots of boxes of tablets when you’re on the go. Well, now there’s no need to. One dose = one pouch it’s that simple! You can simply tear off the dose you need, pop them in your bag and head out without giving your medication a second thought.
- An eco-friendly pharmacy
- Here at PillTime, we pride ourselves on being an eco-friendly pharmacy by taking small steps to reduce our waste. We run a ‘Naked Packaging’ incentive with our patients. We send all patients a blue PillTime dispensing box with their first order. After that, we send the pouches au naturale. We then ask that our patients reuse their PillTime box until they need a new one. This is a huge reduction in our monthly cardboard waste. Delivering to patients has an important impact on reducing our carbon emissions. As an online medication service, we deliver to our patients. This eliminates the need for patients to travel to the GP surgery or pharmacy to collect their prescription. By running a delivery service, patients reduce single-purpose trips in the car.
Get your NHS prescription delivered directly to your door, free of charge!
Medication made simple with free deliveries. What could be easier?
Sign up and order your prescription 14 days before your medication is due. We guarantee that you’ll receive your medicines in a timely manner, so you don’t run out of your current prescription.
Contact info
7&8 The Laurels, Cribbs Causeway, BS10 7TT, Bristol, United Kingdom
- 0800 074 3303
- customerservices@pilltime.co.uk
- pilltime.co.uk
3.6
Average
24K reviews
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Everthing worked well
As ever everything worked seamlessly, form ordering to receiving meds.
Email enquirys are dealt with with in a few hours on working days.
This time a little confusion about an old drug that has been changed to a different brand all sorted by email within a few mins.
However occasionly when using the PC application after logging in to your account you sometimes get a blank page.
It's probably a setting
April 4, 2026
Reply from PillTime
Hi Terry,
Thank you for your 5.0 star review.
Thank you for your kind words.
The PillTime team are delighted to hear from you.
Best wishes
Reply from PillTime
Thanks Sue,
Thank you for your 5.0 star review.
We appreciate the feedback and we are very pleased that you value the PillTime service.
At PillTime, we never get tired of hearing feedback from the people that matter most to us.
Thank you
Reply from PillTime
Hello Margarita,
Thank you for your 5.0 star review.
We are really pleased to hear your thoughts.
Your feedback is important to the PillTime Team.
Many thanks
Wrong prescriptions received, items not pouched, bad customer service
I received the wrong prescriptions multiple times. When I raised this to customer service, there was a lot of back and forth. Initially telling me the pharmacist said I was mistaken and I did get the right prescription, then when I sent proof, saying I needed to get my doctor to change what my prescription said. Once I showed them my prescription says exactly what they recommended, they told me that actually the product I’m prescribed no longer exists. Funnily enough, I went back to my local pharmacy, and have had no problems getting said product. Luckily, it was just an acne cream, but the fact that it could be someone else with a life saving medication is quite scary. Additionally, in the six months I used them, I think I only had one, maybe two, months where all the items were actually pouched, and I paid for the premium service for the first few months. Whilst the customer service agent was polite and seemingly helpful, they were just an in between for the pharmacist who continued lying the entire time. Definitely would not recommend
April 7, 2026
Unprompted review
Reply from PillTime
Good Afternoon Melodie Lois, thank you for taking the time to leave your feedback. We'd like to look into this matter further and help resolve the issue for you.
As we are unable to locate your account based on the information provided in your review, we have requested some further information from you via TrustPilot so that we can assist you with this. Please check your inbox and spam folder for our email, and we'll work to get this sorted as quickly as possible.
If you have any urgent concerns in the meantime, please don't hesitate to contact us via Live Chat from 2 pm - 4 pm Monday to Friday, by phone from 8:45 am - 4:30 pm Monday to Friday, or by email at customerservices@pilltime.co.uk
Thank you for your feedback – it helps us improve our service.
The PillTime Team
Reply from PillTime
Hello Terence,
Thank you for your 5.0 star review.
We appreciate the feedback and we are very pleased that you value the PillTime service.
At PillTime, we never get tired of hearing feedback from the people that matter most to us.
Please do help us to help more people and spread the word about the PillTime service.
Many thanks
Massive data breach
Absolutely awful company who not only messed up my order and failed to deliver it, then wrongly cancelled it, but have now admitted all.of.the customer data they've been collecting was being handled by a 3rd party and was not secured / was publicly available.
Avoid this company at all costs
April 5, 2026
Unprompted review
Reply from PillTime
Dear Malcolm,
Thank you for letting us know about your experience. We’re sorry things didn’t go as expected and appreciate you taking the time to tell us.
We understand how frustrating it is to have problems with your order, and we’re sorry for the trouble and worry this caused. We want you to know we take your feedback seriously and aim to do better.
Should you require any further assistance, please do not hesitate to contact us.
Best regards,
Karen - The PillTime Team
Great little pouches make travel from…
Great little pouches make travel from home easy to manage during the day.
I do appreciate my pills 5 times a day can take some sorting thank you. Its just the little pink ones 4 x a day that I’m hopeful you’ll be able to crack getting in my pouches next . Then you’ll be real superstars.
March 31, 2026
Reply from PillTime
Hello Mrs,
Thank you for your 4.0 star review.
We value your comments and we are always grateful for reaction that will help us improve our customer service.
The PillTime team are delighted to hear from you.
If you have friends or family that take four or more medications a day then please aks them to join us at PillTime.co.uk
Thank you
Inept Service
Ordered on the 24th March. They have taken my money, and I have heard nothing since. No reply to my email. I Will be reporting to my Bank Fraud Team.
March 24, 2026
Unprompted review
Reply from PillTime
Hi there, Lorraine,
Thank you for sharing your feedback. I’m truly sorry about your experience. We understand how frustrating it is when your order doesn’t move forward, and you don’t get a reply.
We take feedback like this seriously and want to look into your case as a priority. However, we couldn’t find your account with the information in your review.
We’ve contacted you directly to request more information so we can locate your account and review what happened with your order and payment. Once we have those details, we’ll review and resolve this as quickly as we can.
Thank you for your patience. We look forward to sorting this out for you.
Best regards,
Karen - The PillTime Team
Completely abysmal
Tried switching to PillTime because my previous online pharmacy would have long gaps in fulfilment and sometimes leave me without essential medication, making me ill. But it turns out it's better the devil you know, as my brief experience with PillTime was a nightmare.
The most serious issue was that one of my medications was outright missing and was just not included in the box. For some reason they chose to argue with me about the size of the box being able to accommodate the medication (I never said it couldn't?), and proof that the box was delivered in the first place (how would I know a medication was missing from the box if it hadn't been delivered?).
From other reviews it seems other people are also having medication be missing from their boxes from this pharmacy. They also didn't actually pouch most of the medication in the first place, which defeats the point of the service. They didn't even give me the dispenser box thing that you're meant to pull the pouches out of every day.
And they just charged me for a 2nd month even though I asked to stop the service and confirmed my details to them as instructed.
This has been the last straw for my GP surgery, who are so sick of people having medication missing in packages from online pharmacies, that they now make you go in person every month to get one of them, which is another huge pain for me as a disabled person largely stuck in my house.
Overall, this service did not deliver what it promised and caused more problems than it solved.
March 11, 2026
Reply from PillTime
Dear Letti,
We’re really sorry to read your review and to hear about your experience.
We can see that you’ve already been in touch with our Customer Service team, and we appreciate you raising this with us directly. This is not the level of service we expect to provide, particularly when it comes to ensuring medication is supplied correctly and in the format you expect.
We are currently reviewing what has happened in full, including the concerns you’ve raised around missing medication, pouching, and your overall experience with the service. This will be taken seriously and used to improve how we operate.
As requested, we have now closed your account and issued a full refund, and this has been processed.
We’re very sorry for the inconvenience and frustration this has caused, particularly given your circumstances, and we do appreciate you taking the time to share your feedback.
Best regards,
Karen - The PillTime Team
I will never use these again have not…
I will never use these again have not got anything right even when you ring and tell them whats needed always blame the doctor this month 4 weeks before my repeat i emailed them and 5 telephone calls later they still got it wrong and havent sent it out and a week before my pouches was ment to turn up they say its doctors fault even after phoneing and calling only got 2 out of 7 pills pouched they got perscription on the 23/03/24 and couldnt sort it before the 07/04/24 even after emails and calls DO NOT USE if you need your medications right these guys just don't care
March 23, 2026
Unprompted review
Reply from PillTime
Hi there,
We’re really sorry to hear about your experience and the frustration this has clearly caused. This isn’t the level of service we aim to provide, especially given that you’ve made multiple attempts to resolve this.
We do want to look into this properly and understand exactly what’s gone wrong. Unfortunately, we haven’t been able to locate your account using the details you provided in your review, so we’ve reached out to request a bit more information.
As soon as we receive this, we’ll investigate as a priority and work to put things right for you. We genuinely hope to hear from you soon so we can resolve this.
Kind regards,
Karen - The PillTime Team
Goʻd but delivery time misleading …
I used the £60 discount to save on very expensive Mounjaro swaping from usual pharmacy.Once placed the order it said 7-14 days for delivery which was way to long to wait with regular meds cause I would need to start process again with lower dosage.I ended up ordering from my usual pharmacy abd paying £250 so it would be delivered on time.Both packages arrived same day ,on time.
I spent more than double the money cause of misleading information on website and no real time tracking delivery and now having 2 pens instead of one.
March 31, 2026
Unprompted review
Reply from PillTime
Thank you Betty for taking the time to leave your feedback.
We are sorry to hear about your frustration with the service, particularly regarding the turn around time from ordering to delivery.
We do advise 7-14 days for delivery as demand for this service and supply issues can impact a quicker dispatch time as well as any requests for additional information that may be required.
Should you require further information from the Weight loss team please contact them on the email below
wl.customerservices@pilltime.co.uk
Kind Regards
The PillTime Team
Reply from PillTime
Hi PillTime,
Thank you for your 5.0 star review.
We value your comments and we are always grateful for reaction that will help us improve our customer service.
Comments received directly from PillTime customers mean a lot to us and drive our passion to provide a simpler pharmacy.
Best wishes
Reliable delivery
Reliable delivery. Useful reminders that make sure my next delivery will be on time. Pouching keeps pills organised, however many pills I have regularly. No fiddling with blister packed pills.
March 25, 2026
Reply from PillTime
Thank you Peter,
Thank you for your 5.0 star review.
We are really pleased to hear your thoughts.
At PillTime, we never get tired of hearing feedback from the people that matter most to us.
Best wishes
Sadly PillTime takes a long time to…
Sadly PillTime takes a long time to deliver pouched medications after I’ve requested the prescription from my GP, and my GP Practice won’t issue it sooner for repeat medication. I’ve found myself in more of a situation with non pouched medications due to emergency local pharmacy visits which defeats the purpose of using their services.
March 20, 2026
Reply from PillTime
Thank you for your feedback K Musgrave.
At Pilltime we require 10 - 11 days to dispense, check and dispatch your medication so that you receive your parcel in good time.
We therefore ask patients to request their prescriptions from their GP surgery 14 days before they are due to run out of medication to allow enough time for the surgery to issue the prescriptions and for us to receive them.
If you have any questions or need further assistance, please don't hesitate to contact us via Live Chat from 2 pm - 4:00 pm Monday to Friday, by phone from 8:45 am - 12:30 pm and 1:30pm - 4:30pm Monday to Friday, or by email at customerservices@pilltime.co.uk
Kind regards
The PillTime Team
Only received half of my order
March 27, 2026
Reply from PillTime
Thank you for your feedback SECURITY. We're sorry to hear that you didn't receive all of your medication in one delivery as expected.
Our service works best when your surgery issues all of your repeat prescriptions simultaneously, allowing us to process all of your medications together. We have reviewed your account and can see that your prescriptions were issued one day apart by your surgery, so we could not include everything in one delivery.
If you have any questions or need further assistance, please don't hesitate to contact us via Live Chat from 2 pm - 4:00 pm Monday to Friday, by phone from 8:45 am - 12:30 pm and 1:30pm - 4:30pm Monday to Friday, or by email at customerservices@pilltime.co.uk
Thank you for bringing this to our attention.
The PillTime Team
Mostly a good experience
Mostly a good experience. However, I only have three of the four pills I need
March 24, 2026
Reply from PillTime
Thank you Bruce,
Thank you for your 4.0 star review.
Thank you for your kind words.
The PillTime team are delighted to hear from you.
Please do help us to help more people and spread the word about the PillTime service.
Thank you
Great system
Great system with the pouches that make taking multiple medications easy and organised. Deliveries arrive in good time.
March 23, 2026
Reply from PillTime
Dear Julie,
Thank you for your 5.0 star review.
We are always delighted to hear about the difference we are making to our PillTime customers.
Your feedback is important to the PillTime Team.
Thank you
Good delivery was poor
September 24, 2025
Reply from PillTime
Dear Jane,
Thank you for your 4.0 star review.
We are always delighted to hear about the difference we are making to our PillTime customers.
Your feedback is important to the PillTime Team.
Thank you
Brillamy service
March 25, 2026
Reply from PillTime
Dear Paul,
Thank you for your 5.0 star review.
We are really pleased to hear your thoughts.
Comments received directly from PillTime customers mean a lot to us and drive our passion to provide a simpler pharmacy.
Best wishes
Method of dispensing medication is…
Method of dispensing medication is good. Ordering and delivery efficient. Can't fault it so far.
March 25, 2026
Reply from PillTime
Thank you Janet,
Thank you for your 5.0 star review.
Thank you for your kind words.
The PillTime team are delighted to hear from you.
We would appreciate it if you would recommend us to friends and family who you believe would benefit from using PillTime.
Many thanks
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