Pilots HQ Reviews 164

Very good experience! Will buy from here again

fast shipping

I feel I must elaborate a bit.
My experience is mixed. Pilot Headquarters itself was excellent in every way.
The product, leaves a lot to be desired. I used to enjoy these balsa gliders a lot when I was young. We used to buy them for $.10 at the corner store. Today, the prices are ridiculous, but I wanted to pass the experience on to a grandson who loves planes. The manufacturer, Paul T. Guillow, has cheapened the quality considerably, compared to years ago. So much so, that they are almost unflyable as sold. Having much knowledge of model and full size aircraft, I was able to effect the necessary, and most basic modifications needed in order for the planes to fly. It was very obvious that cost cutting over the years, made the product almost useless.
My next issue was the U.S. Postal Service. The tracking had the package sitting at its initial terminal location for a week and a half. Had I not called Pilot Headquarters, it probably would still be sitting there. They ran an inquiry, which got things moving. Good company to deal with, will not recommend the product, and USPS had better get their act together!

Got exactly what I ordered quickly and at a fair price! Will shop here again for sure.

We ordered Pilot Log Books and were pleased with the price, product and quick shipping. Thanks so much!

Product was priced fairly and the ordering was smooth. Delivery was quick so no complaints with these folks. Will order again!

Good condition, fast delivary

fast delivery! good price.

Very informative

I would significantly discourage service with these people. I ordered a book a few weeks ago and did not get it. I contacted customer service and they sympathized with how "frustrating" something like this must be, however they have done nothing to help me out. I have been fighting with the USPS by myself. They have not tried helping me resolve my issue. Good customer service is based on how they handle situations for the customer that does not go well. I can honestly say that fighting the USPS alone and being abandoned by pilot shows where their priorities are. If you don't have something go right, I can honestly tell you they are not a business that has your best interest at heart. They might be cheaper, but when you don't get your product, don't expect a refund.

Love the product and the service was great

Great product fast shipping, will do business again

Shipping was too long and not at all what was quoted. But is understandable with the magnitude of mail the USPS and UPS had to deal with.

Thank u for sending the right size will be ordering here again

Everything was great. The post office at this end messed up the delivery AND BUT your wonderful people helped track down the USPS's error! Will defiantly be my first stop from now on for some of these hard to find items. My struts thank you!

Got the jacket within timeframe promised.
Looks great.