Pimentae Reviews 235

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 38 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the amazing service and high-quality products. Customers consistently highlight the delicious taste and perfect strength of the cocktails, noting they are not too sweet and offer a lovely rounded flavor with a kick. Many also appreciate the efficiency and ease of serving the pre-mixed drinks, making them ideal for various occasions. However, some people were dissatisfied with the delivery service, experiencing issues such as delayed arrivals, missing items, or products left unattended. A few other people also felt that packaging was poor, leading to crumpled gift bags or damaged goods upon arrival. Additionally, a small number of reviewers found the taste of the product to be unsatisfactory, describing it as too citrusy or lacking flavor.

What people talk about most

Product

Consumers find the product to be positive, often praising its great taste, lovely flavor, and perfect... See more

Delivery service

Clients share ambiguous opinions on delivery service, with many reviewers praising the quick delivery and... See more

Quality

Customers had positive experiences with quality, praising the great taste, lovely flavor, and perfect... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great product!! Waited a bit for it owing to stocking issues but excellent communication from them. Small businesses like this are a must to support. Will definitely buy again.

Company replied

Rated 5 out of 5 stars

I ordered the Spicy Margarita set as a Christmas gift, and unfortunately one of the glasses arrived smashed. I emailed the company honestly not expecting much to be done, but I was completely blown... See more

Company replied

Rated 5 out of 5 stars

We supplied Pimentae’s bag-in-box Spicy and Cucumber margarita cocktails to our guests at cocktail hour on our wedding day. As the pre-mixed cocktails only need to be shaken over ice and garnished, Pi... See more

Company replied

Rated 5 out of 5 stars

The Pimentae spicy margarita is delicious! The bottle is beautiful too which makes for an overall great experience, pleasing on the taste buds and pleasing on the eyes! Love it! A new favourite to be... See more

Company replied


Company details

  1. Alcohol Store
  2. Alcohol Manufacturer
  3. Cocktail Bar

Written by the company

Premium tequila cocktails that aim to liberate the way you enjoy tequila. Female founded and crafted in London, we pride ourselves on quality and experience.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

235 reviews

5-star
4-star
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2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 1 out of 5 stars

Never received my order and no response

I have not received my order and I have emailed for a refund, but no response. Very disappointed at such bad service. Had high hopes for this brand but I guess I will never know...

October 5, 2025
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Reply from Pimentae

Hi Rachel,

I’m so sorry to hear this, and even more sorry that we didn’t spot your messages sooner, they were, unfortunately, filtered into our spam folder, and we only just discovered them. That’s absolutely not the experience we want you (or anyone) to have.

Your order was dispatched on time but got held up unexpectedly at the DPD depot, which we completely understand was frustrating, especially as you’d ordered it for a specific occasion. We've now issued you a full refund, and if your parcel does still arrive, please feel free to keep it with our compliments.

We're truly sorry for the radio silence and any disappointment caused. We’re also reaching out directly via email to make things right

With sincere apologies again,
Team Pimentae

Rated 5 out of 5 stars

The mixing is so pure.

The mixing is so pure.
Easy to serve & very smooth to drink.
Great size.
Delivered promptly & great value for money.

September 30, 2025
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Reply from Pimentae

Thank you so much for the great feedback Natasha!

Rated 5 out of 5 stars

Just perfect

Amazing customer service and super speedily delivery! Thank you so much to Frankie who was on hand for all my queries ❤️

July 29, 2025
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Reply from Pimentae

Thanks Amelia 💕

Rated 5 out of 5 stars

Bought as a present

Bought as a present , so no idea what it tastes like, but the receiver of the gift says its a really nice refreshing drink. So I am looking forward to a glass.
5 Stars *****

July 8, 2025
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Reply from Pimentae

Thanks Stewart! Hope the recipient enjoyed it 💕

Rated 5 out of 5 stars

The Pimentae spicy margarita is fab!

The Pimentae spicy margarita is delicious! The bottle is beautiful too which makes for an overall great experience, pleasing on the taste buds and pleasing on the eyes! Love it! A new favourite to be found in my fridge!

July 3, 2025
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Reply from Pimentae

Means a lot! Thanks Christelle 💕

Rated 5 out of 5 stars

First tried on a BA flight then two…

First tried on a BA flight then two more on the return flight - and then an order online. What a great drink!

July 4, 2025
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Reply from Pimentae

Thank you for the lovely review Guy, we are so glad you got to enjoy the cans on BA and appreciate you ordering from us!

Rated 5 out of 5 stars

Great product!

Great product!! Waited a bit for it owing to stocking issues but excellent communication from them. Small businesses like this are a must to support. Will definitely buy again.

June 19, 2025
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Reply from Pimentae

Thank you Gill for the review, we really appreciate it and you patience with the delay!

Rated 5 out of 5 stars

Lovely

Quick delivery. Fantastic products. Really enjoyed it!

June 24, 2025
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Reply from Pimentae

Thanks Simon

Rated 2 out of 5 stars

let done badly by delivery company

let done badly by delivery company who left my 12 pack outside which ended up as a 8 pack where anyone could help themselves - which they did

June 16, 2025
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Reply from Pimentae

Thanks Jenny, we did contact the courier partner after we received your message as we understand how frustrating this is so we can only apologise

Rated 5 out of 5 stars

Fabulous Pimentae

Fabulous Pimentae in three flavour packs arrived as promised in time for our celebration - everyone lobved the Margaritas from Spicy to Cucumber!

June 2, 2025
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Reply from Pimentae

Thank you Jason, we are so glad you enjoyed the margaritas

Rated 5 out of 5 stars

Best Margs out there!

Best Margs out there!
My absolute favourite drinks and the new grapefruit is sublime 👌

June 3, 2025
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Reply from Pimentae

Thank you, we are so glad you love the new Grapefruit - we do too!

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