Pimp My Shirt Reviews 45

TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Top drawer service to turn my custom T-Shirts round in 2 days, ready for my stag do in Dublin - Thank You 🙏🏼👏🏼

Rated 5 out of 5 stars

Ordered a Tee with some custom text and it all arrived in good time, however a bit of the text was smudged plus the print looked cheap but I would have been fine if at least the print wasn't smud... See more

Company replied

Rated 5 out of 5 stars

Ordered from PimpMyShirt a few times now and each item is always great quality when received. Any issues I have had have been rectified same day with a replacement sent. Prices are great and much less... See more

Rated 5 out of 5 stars

I have used Pimp My Shirt for 3 years running now. I host a summer games every year and require 12 different designs. The online system is extremely intuitive. Prices are reasonable with free deli... See more

Company details

  1. Printed Clothing Store

Information provided by various external sources

We print a huge range of clothing for brands, companies and anyone who wants promote themselves! Upload anything or design your own shirts at www.pimpmyshirt.co.uk 24 Hour Express Service available. No minimums. Big discounts for bulk orders!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

45 reviews

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4.6

All reviews

(45)

2 reviews in the last 12 months

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Rated 5 out of 5 stars

Have used Pimp My Shirt 4 times (so…

Have used Pimp My Shirt 4 times (so far) and I am always impressed. Great customer service, communication and high quality prints. They have also helped me with any design queries I've had. The designer function on the website is really easy to use and the options are great. T-shirt variety is also excellent.

September 16, 2020
Unprompted review
Rated 5 out of 5 stars

Cannot fault - absolutely excellent

Ordered a fairly large quantity of customised long sleeve t-shirts for a work event, with branding on the front and back.

The price point was way more competitive than anywhere else online and the 'design function' was ridiculously easy to use.

After payment, I hadn't yet received a delivery date so I rang and got straight through to a really affable gent to enquire when I might expect delivery.

He knew right away about my order and was able to give an update as to where it was in relation to other jobs. He said he would hope to post it the day after the call, but I actually received confirmation that it had been sent the same day!!

The items came through this morning, well packaged and EXCELLENT quality - there was no smearing, no misprints or poor origination/alignment on any of the garments.

I have been so impressed that I will be ordering all business promo attire from these guys in the future.

Thank you!!!

July 30, 2020
Unprompted review
Rated 5 out of 5 stars

I am so happy to have found Pimp my…

I am so happy to have found Pimp my shirt online. I have used others along the years but none have come close to the service I have had here. The tshirts are a great quality. The soft type. The wash and wear great. The website is awesome. Designing a tshirt has never been so easy. Always a great selection of colours too. The communication is great too. One email to thanks it's being made. Another to say it's out for delivery. And presto it arrives. All in good time too.
I used to be a guest on line but it's much better registering with an email address.
Just to pre warm you. I love the way the tshirt turns up exactly worded as i chose. So if your spelling isnt correct when you make it it won't be correct when it arrives. This is a good thing for me but maybe not for others. All in all 5 stars from me.

November 26, 2019
Unprompted review
Rated 5 out of 5 stars

Strongly recommend

I received my order earlier today and I cannot tell you how happy I am with it! The quality of the tee itself is great. I love the colour. The fit is great and the print is perfect. It feels great.
Thank you so much. I will be bookmarking your website and recommending you to anyone in need of custom clothing.
So happy!

November 2, 2019
Unprompted review
Rated 5 out of 5 stars

Pimp my shirt have always been great

Pimp my shirt have always been great. Designing your shirt is easy, their prices are great and their customer service is super. I use them to print tshirts for my annual Halloween party and I wouldn't use anyone else.

October 18, 2019
Unprompted review
Rated 5 out of 5 stars

Awesome company

I have used Pimp My Shirt for 3 years running now. I host a summer games every year and require 12 different designs. The online system is extremely intuitive. Prices are reasonable with free delivery.

I had one error whereby one of the designs appeared the slightly wrong colour but Martin was apologetic and sent a new shirt out right away free of charge.

I will continue to use this company over any of the others.

July 17, 2019
Unprompted review
Rated 5 out of 5 stars

Obsessed, nothing but good words to say!

Reliable, great value and BETTER than any of their competitors (even the Well known brands). I have been using for the past three years a range between streetshirts, vistaprint, printful, printify, Inkthreadable and more to post over 5000 orders. I cannot fault the quality, speed, interface or anything else; it is my new replacement for Inkthreadable and the ohly website that compares is streetshirts so I use both hand in hand!

None of my customers have ever complained and they get the job done swiftly. I would love to move to them full time but I’m not sure they can handle my order volume for drop shipping, also once you create an account it doesn’t let you add multiple address’ so I have to add a new email and make anew account every time. If this could be fixed to cater to dropshippers that would be fab, but if not- I will still continue to love this site and use it!

January 31, 2019
Unprompted review
Rated 5 out of 5 stars

First time using this company

First time using this company! Really pleased with the quality of shirts and printing. Fast turn around time and helpful staff. Highly recommend

September 2, 2017
Unprompted review
Rated 1 out of 5 stars

Awful customer service from the MD, Martin.

I have used this service once or twice before and didn't experience any issues. My last order took longer than usual so I went on live chat to enquire. I had ordered some t-shirts to take with me on my travels but they hadn't arrived in time. I was going to be away for a long time so I asked for a refund since Royal Mail would automatically return the items anyway in my absence. I was going to have limited access to phones and the internet while away so wanted to get things sorted before I left. Someone called Martin who claimed to be the MD responded and I've never encountered anyone so rude and arrogant.
He never tried to understand why I was frustrated with the delay, never even tried to apologise. Instead he told me that he doesn't work for Royal Mail so it's not his problem that goods hadn't arrived. He also reminded me numerous times that he's the MD and if I'm not happy and want to complain it will come to him anyway. dreadful and unacceptable customer service!

August 30, 2017
Unprompted review
Pimp My Shirt logo

Reply from Pimp My Shirt

Apologies if you felt that way, With respect, as clearly stated on our site Standard Production is 5 working days, we produced and shipped within 2 working days. (you placed the order on the 23rd) We then notified you that the order was shipped on the 25th and as stated on our website orders with the free delivery option take an average of 3 working day. Therefore due to the weekend and bank holiday in between delivery would not be overdue until a day after this review was posted which would be the 31st August.

We're happy to provide proof of this or you can check the timeline of the order process by logging into your account. Everything is logged from the time we printed, packed and shipped.We can also provide proof of postage if needed.

As I stated, if you send the items back, Royal Mail return them as undelivered in you absence or they are lost we will happily refund in full, but a refund can't be send before enough time has reasonably elapsed for delivery (i.e 3 - 5 working days) which is what you requested.

Here's a full transcript of the live Chat we had regarding this:-

Conversation started on Wednesday, August 30 2017, 17:16
================================================================

[17:15] Visitor navigated to https://pimpms.secure-decoration.com/shop/order_complete
[17:16] Martin (System Message) : Hi

Thanks for visiting our site. Hope you like it?. If you need any help or have any questions please feel free to let me know and I'd be happy to help.

Kind Regards

Martin
[17:18] Complaint : Hi I'd like to cancel an order please
[17:19] Martin : What is the order number?
[17:19] Complaint : 46093
[17:19] Martin : It's already been shipped sorry
[17:20] Complaint : I have not received it and managed to get the job done elsewhere so dont need anymore
[17:22] Martin : OK, we'll need to get Royal mail to do a search for the parcel if they are lost in that case. Once we get them back we can sort it. Delivery can take up to 5 days with the free delivery option
[17:22] Martin : If you recieve them, you'll need to send them back to us in order to get a refund.
[17:23] Complaint : I haven't received them and I'm travelling for 6 months tomorrow
[17:23] Complaint : I cant cancel my flights
[17:23] Martin : it's only been less than 3 working days since we sent them so we'll need to give it more time for them to get to you.
[17:24] Martin : We can't refund yet as not enough time has elapsed since they were sent
[17:24] Martin : If you wanted the fastest delivery you'd have to opted for courier delivery
[17:24] Complaint : unfortunately I dont have that time, I was expecting them sooner. So waht can be done, Im away as of tomorrow for 6 months
[17:25] Complaint : I was told it would take 3 working days. which it is now
[17:25] Martin : Either way we need them back to refund, if you are away they can't be delivered to you and they will be sent back to us by Royal mail, once we get them we can only refund then
[17:26] Complaint : I cant send them back if I've never received them.
[17:26] Martin : it also said it is not guaranteed it can take longer
[17:26] Complaint : Although the majority of orders are delivered next day, please allow 3 business days for delivery.
[17:26] Martin : if there is no answer they will send back automatically
[17:27] Complaint : Last message. That's the last message I received from you now you are saying something else.
[17:27] Martin : it says on our delivery and production page
[17:27] Martin : only Courier is Guarantedd next Day
[17:27] Complaint : I received an email saying 3 days
[17:27] Complaint : Ive just copied and pasted.
[17:28] Martin : we can't speak for Royal mail but sometimes it takes longer
[17:28] Martin : either way we'll need them back to refund
[17:28] Complaint : How can i get them to you if I don't have them?
[17:29] Martin : see my reply above
[17:29] Complaint : It's not fair that I have to wait indefinitely when youve already taken money from me
[17:29] Martin : not idefiantly only until we get them back
[17:30] Complaint : which is indefinite because you cant tell me when that is and I havent even received yet.
[17:30] Complaint : Can I make a formal complaint please
[17:30] Martin : as we don't work for Royal mail
[17:30] Martin : sure, I'm the MD
[17:30] Complaint : I never said you work for them. Youre so rude
[17:30] Martin : well we have to rely on them to deliver
[17:31] Martin : they will send back to us IF they are not delivered
[17:31] Martin : THEN we can refund you
[17:31] Complaint : I have just informed you that they have not been delivered
[17:32] Martin : I understand, then in that case RM will AUTOMATICALLY send them back to us as there is a barcode on the parcel
[17:32] Martin : once we recieve them we can refund
[17:33] Complaint : How can I proceed with a formal complaint please
[17:33] Martin : I'm the MD you can forward it to me here
[17:33] Complaint : Contact details?
[17:34] Martin : sales@pimpmyshirt.co.uk
[17:34] Complaint : I'm making a formal written complaint who do i direct it to and what's the company's formal address. thanks
[17:35] Martin : no problem, martin. If you get them in the meantime, please return for a refund
[17:35] Martin : the address is on our website
[17:35] Complaint : Thank you
[17:35] Visitor has ended the chat.
[17:36] Visitor minimized the chat window
[17:42] Martin : You may also want to go through PayPal officially, we then have 21 days for Royal mail to find and return your order in order to get a refund. this will give time for it to be returned to us
[17:57] Martin : I've just checked and 3 working days would be tomorrow as there was a weekend and bank holiday. I'm sure they will be delivered tomorrow hopefully.
[18:01] Visitor maximized the chat window
[18:02] Visitor minimized the chat window
[18:04] Visitor left

Rated 5 out of 5 stars

Excellent service

Excellent service
T-shirts were of excellent quality. Best value company I could find on the internet. they arrived when they were supposed to and the communication from the company was exceptional, they were there at all times if you had any queries and were extremely helpful.

July 24, 2017
Unprompted review
Rated 5 out of 5 stars

Exceptional

Such fantastic customer service, rushing a T-shirt through to make a little girl happy for her Daddy's birthday.
Martin went above and beyond.
Great help and support through the online chat too.
An excellent experience using this company.
Thank you

July 13, 2017
Unprompted review
Rated 5 out of 5 stars

The service quality is superb

The service quality is superb! They went out of their way to deliver my t-shirts so I can meet my deadline. I could not recommend them more. To top the quality of the Tshirts was just superb! I highly recommend them.

July 4, 2017
Unprompted review
Rated 5 out of 5 stars

These guys are fantastic

These guys are fantastic! Highly recommend them, always so flexible and quick on turnarounds - customer service is another level from Martin there. Quality and choice excellent. My T-shirt go to!

April 26, 2017
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, did a brilliant job adapting my design for embroidery onto shirts and our new uniforms look really professional, not to mention that the prices are the best I've found. Really helpful and fast answers to questions, fast delivery - overall very impressed!

April 22, 2017
Unprompted review

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