I had a long chat with Keelan, and he was absolutely amazing. He patiently walked me through everything, explained the process clearly, and genuinely cared about helping me. Truly one of the most help... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The call was efficient with virtually no wait time. My customer service agent, Chris, was very detailed, thorough and helpful. I had a lot of questions and he took the time to not only answer all of t... See more
Company replied
Amazing customer service experience. They made setting up service at my new home in Dublin so easy. Moving from another country and having to set things up from thousands of miles away is a challenge.... See more
Company replied
I recently spoke with a member of your customer service team named Chris, and I want to commend him for his excellent support. He answered all of my questions clearly, took the time to make sure I u... See more
Company replied
Company details
- Energy Supplier
- Electric Utility Company
- Energy Equipment and Solutions
- Green Energy Supplier
- Solar Energy Company
Written by the company
At Pinergy we believe in change. We believe in treating energy with respect. We believe that each of us has a part to play in creating a sustainable energy future. Pinergy was founded with a simple goal — to make a difference in the energy sector. Over time, we have grown to become Ireland’s leading authority on smart energy technology. Today we supply 100% renewable energy and sector-specific insights to thousands of businesses and homes across Ireland.
Contact info
Dublin 4, Ireland
- 0818 363 749
- customerservices@pinergy.ie
- pinergy.ie
4.5
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 36% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Professional and down to earth customer…
Professional and down to earth customer service. Understood my position and helped me get a result. Thank you!
June 20, 2025
Unprompted review
Reply from Pinergy
Hey Gavin,
Thank you for taking the time to leave a review with ourselves, We're glad to hear your experience with Pinergy was a smooth one. I'll be sure to pass on your feedback.
Caolán
The representative was very helpful
The representative was very helpful, and explained the answer to my request throroughally in a helpful way.
June 19, 2025
Unprompted review
Reply from Pinergy
Hey,
Thank you for taking the time to leave a review with ourselves, We're glad to hear your experience with Pinergy was a smooth one. I'll be sure to pass on your feedback.
Caolán
Excellence and Quality
The support and service received from Pinergy from first contact (enquiry) through installation to completion has been professional, respectful and supportive. Investing in solar panels is a big commitment, especially when you are retired. The whole team have recognised how worrying that can be and have been patient and helpful in moving this project forward to our satisfaction. We had a problem post-installation, and the team were helpful, following through from reporting to solution with professionalism, actively working to resolve.
I would recommend Pinergy to anyone and I would definitely use them again.
June 19, 2025
Unprompted review
Reply from Pinergy
Hi Jacqueline,
Thank you so much for your thoughtful review and kind words. We’re really glad to hear that you felt supported throughout your solar journey, from enquiry to installation and even when things needed follow-up. It’s especially meaningful to know we could offer reassurance during such an important investment.
At Pinergy, we know switching to solar is a big decision, especially in retirement, so it means a lot to know our team made that journey smoother and stress-free.
Thanks again for your recommendation—it truly means a lot to the team.
Customer service was second to none
Customer service was second to none. Melissa was very helpful and knowledgeable.
June 19, 2025
Unprompted review
Outstanding Support with a Friendly Touch
I had a great experience with the customer service lady Theresa who assisted me. She was incredibly helpful, polite, and patient throughout our conversation. She answered all my questions clearly and went above and beyond to make sure my issue was fully resolved. Her professionalism and friendly attitude made the whole process smooth and stress-free. Excellent service!
June 18, 2025
Unprompted review
Teresa was very understanding and…
Teresa was very understanding and responsive, she took action!
June 17, 2025
Unprompted review
Very good customer service
Very good customer service. Such a nice helpful man on the phone. And got the problem resolved in no time.
June 16, 2025
Unprompted review
Reply from Pinergy
Hey Joeanna,
Thank you for taking the time to leave a review with ourselves, We're glad to hear your experience with Pinergy was a smooth one. I'll be sure to pass on your feedback.
Caolán
Chris was such a pleasure to deal with
Chris was such a pleasure to deal with, he explained everything to me thoroughly & was a genuinely lovely person to speak to!
He showed great quality in his work, was very polite & very helpful :)
June 10, 2025
Unprompted review
Reply from Pinergy
Hey Jessie,
Thank you for taking the time to leave a review with ourselves, We're glad to hear your experience with Pinergy was a smooth one. I'll be sure to pass on your feedback.
Caolán
Friendly staff mdmber
June 9, 2025
Unprompted review
Reply from Pinergy
Hey Erin,
Thank you for taking the time to leave a review with ourselves, We're glad to hear your experience with Pinergy was a smooth one. I'll be sure to pass on your feedback.
Caolán
Girl was very good explaining things to…
Girl was very good explaining things to men
May 29, 2025
Unprompted review
Reply from Pinergy
Hey Angela,
Thank you for taking the time to leave a review with ourselves, We're glad to hear your experience with Pinergy was a smooth one. I'll be sure to pass on your feedback.
Caolán
There is sales and support back up on a technical basis
Experienced technical issues this morning and contacted the company I was directed to the correct department immediately. The support assistant took down all the details and made clear that she would book a ticket for repairs to be made either remotely or buy a visit. The company is doing a great job in its response to customers, in my opinion, and shows that it values their custom and their continued business.
June 3, 2025
Unprompted review
Reply from Pinergy
Hey John,
Thank you for taking the time to leave such a nice review with ourselves, We're glad to hear your experience with Pinergy was a smooth one. I'll be sure to pass on your feedback.
Caolán
Helped me with my query really fast
Helped me with my query really fast! Nuce service!
May 27, 2025
Unprompted review
Reply from Pinergy
Hey Puja,
Thank you for taking the time to leave a review with ourselves, We're glad to hear your experience with Pinergy was a smooth one. I'll be sure to pass on your feedback.
Caolán
One of the worst company when it comes…
One of the worst company when it comes to resolving a simple login app issues.
May 30, 2025
Unprompted review
Reply from Pinergy
Hey Sajid,
Thank you for taking the time to leave a review with ourselves, We are terribly sorry to hear about this issue that you have experienced with us, thank you for highlighting your experience to date, and our apologies that it has not been better, this has been highlighted to our senior management for further review and we will be in touch with you in due course.
Caolán
Easy switch to Pinergy
I switched energy provider to Pinergy as they offered the best deal for our Solar set up. Smooth transaction, helpful member of staff, no issues. Thank You.
May 29, 2025
Unprompted review
Reply from Pinergy
Hey Steve,
Thank you for taking the time to leave a review with ourselves, We're glad to hear your experience with Pinergy was a smooth one. I'll be sure to pass on your feedback.
Caolán
Angel Melissa.
Melissa gave me clear and easy instructions to follow which I did and made the experience very agreeable. Thank you very much Pinergie team.
May 29, 2025
Unprompted review
Reply from Pinergy
Hey Siobhan,
Thank you for taking the time to leave a review with ourselves, We're glad to hear your experience with Pinergy was a smooth one. Melisa is our angel sometimes too! I'll be sure to pass on your feedback.
Caolán
Reply from Pinergy
Hey Jessica,
Thank you for taking the time to leave a review with ourselves, We're glad to hear your experience with Pinergy was a smooth one. I'll be sure to pass on your feedback.
Caolán
Happy customer.
As always the best customer service ever. I am with the company years and would never change to any other provider. Always caring for the customer and thank you.
May 27, 2025
Unprompted review
Reply from Pinergy
Hey Teresa,
Thank you for taking the time to leave a review with ourselves, We're glad to hear your experience with Pinergy has been so smooth. Thank you for choosing to spend this time with us! I'll be sure to pass on your feedback.
Caolán
A great experience.
The team at Pinergy have been very helpful and accommodating. They do a quality job, ensuring the best look and outcome for me, the customer. Their installers are very professional and great to work with. It is clear that safety is a priority for them while they do their job.
Thanks guys.
May 26, 2025
Unprompted review
Reply from Pinergy
Hey David,
Thank you for taking the time to leave a review with ourselves, We're glad to hear your experience with Pinergy was a smooth one. I'll be sure to pass on your feedback.
Caolán
Kay is an excellent associate
Kay is an excellent associate. He is an asset to Pinergy. He understood the issue at first and provided prompt assistance. He deserves a raise.
May 23, 2025
Unprompted review
Reply from Pinergy
Hey Sourabh,
Thank you for taking the time to leave a review with ourselves, We're glad to hear your experience with Pinergy was a smooth one. That sounds like the Kay I know! I'll be sure to pass on your feedback.
Caolán
It was great but info on my new average…
It was great but info on my new average calculation would have been nice.
May 23, 2025
Unprompted review
Reply from Pinergy
Hey Ivan,
Thank you for taking the time to leave a review with ourselves, We're glad to hear your experience with Pinergy was a smooth one. We'll be sure to take the average calculation query into account going forward. I'll be sure to pass on your feedback.
Caolán
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