Thank goodness for the quick customer service. I had to ask about tracking multiple times because the tracking links provided are not accurate. The first tracking link provided to me didn’t work, the... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Customer service was amazing, my concerns were addressed in a timely matter. If you are trying to track your order check the confirmation email, they send how to track it through that email. Not the w... See more
Company replied
The lenses are exactly as in the picture,never had any problems with them,theyre very careful to be safe and offer free cute lens cases with each order!!!! i just got blue dolly eye ones and they m... See more
Company replied
I’ve ordered from this site numerous times and their contacts are amazing! So many varieties and the quality is impeccable. But what makes them stand out even more is their amazing customer service. U... See more
Company replied
Company details
Information provided by various external sources
GEO Medical Circle Lens, GnG contact lens, Dueba Circlelens, Hana SPC Circle Lenses, Korean circle lens, Largest Online Circle Lens Store,
Contact info
United States
- pinkyparadise.com
4.4
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have purchased contacts before and…
I have purchased contacts before and like a contact brand I can be consistent with and I’ve had nothing but good experience.
April 18, 2026
Unprompted review
Reply from Pinkyparadise
Thank you so much for your kind words and support! 💖
Don't believe everything you read…
Don't believe everything you read online!
I researched my issue before I reached out to customer support and I began to lose hope that my concerns would be addressed, but Nang not only addressed my concerns, they also clarified a misunderstanding on my part and helped me resolve the issue very quickly.
April 15, 2026
Unprompted review
Reply from Pinkyparadise
Thank you so much for your kind words and support! 💖 We’re grateful to have you with us and will continue to provide the best products and service. 😊
the assistant Shilah was very friendly…
the assistant Shilah was very friendly and helpful
April 17, 2026
Unprompted review
Reply from Pinkyparadise
Thank you so much for your kind words and support! 💖 We’re grateful to have you with us and will continue to provide the best products and service. 😊
Nang is very good with service
Nang is very good with service! Amazing and easy to communicate with. Thank you!
April 16, 2026
Unprompted review
Reply from Pinkyparadise
Thank you so much for your kind words and support! 💖 We’re grateful to have you with us and will continue to provide the best products and service. 😊
Great shipping and customer service
I personally had a great experience with Pinkyparadise's shipping and customer service. While the website said my lenses would deliver within 21-30 days with standard shipping, mine came in just over 2 weeks. This will probably be different for everyone depending on where you live relative to their warehouse.
Once my contacts arrived, I realised I forgot to specify which Spec (diameter and base curve) I wanted in the notes when I ordered them, so I got the incorrect one. I emailed customer support who got back to me within an hour and Nang provided easy to follow instructions on how to exchange the lenses. When I shipped them back to the warehouse, I even asked to exchange my original lenses for another pair and they had no problem exchanging them with the same prescription.
Overall, I would definitely have no hesitation ordering from Pinkyparadise again now that I've learnt from my mistake and seen how helpful and quick the customer service is. Special thanks to Nang!
April 15, 2026
Unprompted review
Reply from Pinkyparadise
Thank you so much for your kind words and support! 💖 We’re grateful to have you with us and will continue to provide the best products and service. 😊
Reply from Pinkyparadise
Thank you so much for your kind words and support! 💖 We’re grateful to have you with us and will continue to provide the best products and service. 😊
Shilah was very helpful and responsive…
Shilah was very helpful and responsive in assisting me with an issue. Thank you again!
April 13, 2026
Unprompted review
Reply from Pinkyparadise
Thank you so much for your kind words and support! 💖 We’re grateful to have you with us and will continue to provide the best products and service. 😊
I ordered 2 pairs of contacts on march…
I ordered 2 pairs of contacts on march 18th it’s April 12th and they’re still not here I’ve reached out and they tell me to wait because of shipping delays and tariffs.. also when I check the website my shipping status it hasn’t moved.. they emailed me to review my contacts but I have no received. I order contacts quite often and this is the slowest worst customer service ones I have ordered from I do not recommend.
March 17, 2026
Unprompted review
Reply from Pinkyparadise
Hi,
Thank you for your feedback and we truly apologize for any inconveniences caused.
We would like to kindly clarify that your order was shipped on 18 March 2026 via Standard Mail (Tariff Included, 14–25 business days), as selected at checkout. As stated on our shipping page and FAQ, the estimated delivery timeframe excludes weekends and public holidays and is also subject to customs clearance.
Based on this timeframe, the latest estimated delivery date would be 22 April, and your parcel is still currently within the promised ETA. The tracking updates showing movement between hubs are also normal for standard mail shipments, and updates may sometimes appear with slight delays as the parcel is scanned at each transit point.
Please be assured that your order is progressing accordingly and we are closely monitoring its movement. We have also been responding to your emails promptly to assist you throughout.
For future orders, if you require faster delivery, we recommend selecting Express Shipping, as standard mail is a more economical option with longer transit time. We will be happy to advise you on the best shipping option based on your needs next time.
Thank you for your understanding and patience.
I received a super kindness answer
I received a super kindness answer in a very short time from my question. The products are very good and the customer service team is so so kind and sweet.
April 9, 2026
Unprompted review
Reply from Pinkyparadise
Thank you so much for your kind words and support! 💖 We’re grateful to have you with us and will continue to provide the best products and service. 😊
I only received one contact and they…
I only received one contact and they refused to help me
April 4, 2026
Unprompted review
Reply from Pinkyparadise
Hi,
We’re truly sorry to see your review and understand your concern about only receiving one contact lens.
However, we would like to clarify that we have already responded to your email and offered a reshipment for the missing item. Based on our records, you have also agreed to proceed with this solution. We’re more than happy to assist and ensure you receive the correct item.
Our goal is always to resolve any issues as quickly and smoothly as possible for our customers.
We truly appreciate your patience and cooperation, and we look forward to resolving this matter for you soon.
Thank you.
best service despite problems that was not Pinky's
I was caught by the national postal service and they very long delays, which resulted in my package to be redirected. Pinky paradise was very kind and helped me get a new shipment. super service, really nice product
January 30, 2026
Unprompted review
Reply from Pinkyparadise
Thank you so much for your kind words and support! 💖 We’re grateful to have you with us and will continue to provide the best products and service. 😊
Amazing Customer Service
I recently ordered two pairs of colored contacts and after I placed the order I found a better color that I wanted to switch to. Instead of cancelling my order, they manually updated my order with the exact color and prescription I needed in a timely manner. They were very polite and helpful!
March 28, 2026
Unprompted review
Reply from Pinkyparadise
Thank you so much for your kind words and support! 💖 We’re grateful to have you with us and will continue to provide the best products and service. 😊
The contacts are so pretty and…
The contacts are so pretty and beautiful!! They are Awesome! 😎 Thank you very much! Worth the wait! Thank you.
March 28, 2026
Unprompted review
Reply from Pinkyparadise
Thank you so much for your kind words and support! 💖 We’re grateful to have you with us and will continue to provide the best products and service. 😊
Good customer service, bad courier
The courier they use in the US seems to be re-labeling their orders incorrectly; I didn’t get the 4 lenses I ordered but instead a single pair meant for someone in a different state entirely! Their customer service responded to my email within the hour (the fastest I’ve gotten customer service for *any* web store) but my order will take another 3 weeks or so to arrive.
March 26, 2026
Unprompted review
Reply from Pinkyparadise
Hi, We truly apologize for the inconveniences caused and will ensure to feedback to the courier service so this issue can be avoided in the future. Thank you so much for your kind words and support! 💖
Love Pinky Paradise contacts.
I've received contacts from this company as gifts before and decided to purchase my own after they expired. The contacts and cases are always super cute and the company have been helpful with any issues needing to be resolved.
March 27, 2026
Unprompted review
Reply from Pinkyparadise
Thank you so much for your kind words and support! 💖
Prices are reasonable Delivery is too long!
The prices are reasonable. The quality is good (however one pair that I've received appears to cause blurriness when there shouldn't be a prescription). It's the only pair so far that's given me an issue. I've given it 3 stars because it takes a month for me to receive my order. I don't like to place an order until I've received the last order. If I were to receive the order sooner, I'd take advantage of the awesome sales and deals and make more purchases. But as it stands, I'll place an order once a month or longer depending on when I receive that last order. Overall, I'm pleased with my purchases and the site. I just wish that delivery wouldn't take so long.
February 13, 2026
Unprompted review
Reply from Pinkyparadise
Hi, Thank you for your kind feedback and for sharing your experience with us. We’re really happy to hear that you are pleased with the quality, pricing, and overall experience with our site.
We completely understand your concern regarding the delivery time. As we are located in Malaysia and shipping to a different continent, standard international shipping does take a longer time to arrive which is 14-25 business days exclude weekend, public holidays and subject to customs clearance. However, we do offer express shipping options for customers who would like to receive their orders faster, and we would be happy to assist you with this option for your future orders.
Regarding the blurriness issue with one pair of lenses, that should not happen, especially if there is no prescription. Please email our customer support team with your order details and the specific pair that caused the issue. We will investigate this matter and arrange compensation or a replacement accordingly.
Thank you again for your support and understanding. We truly appreciate it and hope to continue serving you better in the future.
My favourite lenses
My favourite lenses, so comfortable definitely my favourite brand I’ve tried I’ll keep coming back for more ☺️🖤
March 25, 2026
Unprompted review
Reply from Pinkyparadise
Thank you so much for your kind words! We look forward to serving you again!
Most of order missing
I ordered eight pairs of contact lenses. They took over a month to arrive and I only received one. They offer zero communication and I’ve had to file a dispute with my credit card company.I will never buy from this company again it’s a complete scam
March 24, 2026
Unprompted review
Reply from Pinkyparadise
Hi, Thank you for your feedback and we are truly sorry to hear about your experience and the frustration this situation has caused.
However, we would like to clarify that we are not a scam company. We have been actively emailing you to resolve this matter and assist you with your order. According to our records, your order was packed and shipped correctly from our side. Unfortunately, this issue appears to have occurred during the courier’s relabeling process, where parcels were incorrectly relabeled and delivered to the wrong recipients. While this situation is beyond our control, we take full responsibility for ensuring our customers are not left at a loss.
As such, we will be initiating a refund for your order accordingly. We sincerely apologize for the inconvenience caused and appreciate your patience while we work to resolve this matter.
Reply from Pinkyparadise
Thank you so much for your kind words! We look forward to serving you again!
Reply from Pinkyparadise
Thank you so much for your kind words! We look forward to serving you again!
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