Thank goodness for the quick customer service. I had to ask about tracking multiple times because the tracking links provided are not accurate. The first tracking link provided to me didn’t work, the... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Customer service was amazing, my concerns were addressed in a timely matter. If you are trying to track your order check the confirmation email, they send how to track it through that email. Not the w... See more
Company replied
The lenses are exactly as in the picture,never had any problems with them,theyre very careful to be safe and offer free cute lens cases with each order!!!! i just got blue dolly eye ones and they m... See more
Company replied
I’ve ordered from this site numerous times and their contacts are amazing! So many varieties and the quality is impeccable. But what makes them stand out even more is their amazing customer service. U... See more
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Company details
Information provided by various external sources
GEO Medical Circle Lens, GnG contact lens, Dueba Circlelens, Hana SPC Circle Lenses, Korean circle lens, Largest Online Circle Lens Store,
Contact info
United States
- pinkyparadise.com
4.4
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Lost package help
When my package was lost they were very accommodating and messaged me as soon as possible. They offered to refund or resend my order in which I chose to resend. Staff was very attentive. Would purchase again.
December 20, 2025
Unprompted review
Reply from Pinkyparadise
Thank you so much for your kind words! We’re really happy to hear that our team was able to assist you promptly and make the experience a positive one. We truly appreciate your support and look forward to serving you again 😊
Amazing!
I had originally emailed to cancel my order but after speaking with Ms.Shila she talked to me about my options and helped me find the best solution. I will keep ordering from them over and over especially because of this experience.
January 28, 2026
Unprompted review
Reply from Pinkyparadise
Thank you for sharing your experience! Your continued support truly means a lot to us, and we look forward to serving you again 😊
Both pairs ripped almost immediately
Both pairs ripped almost immediately — one after a single day and the other after just a few uses. I reached out asking for either a higher-quality alternative in a similar color or a replacement, and specifically asked whether the batch might be defective. Instead of offering a solution, I was told everything is made to the same standard and advised to just browse the site for a different brand.
That does not address the issue or help a customer who received defective products. I was ready to repurchase immediately if a higher-quality option or replacement was recommended, but customer service provided no real support or accountability. Very disappointing experience.
January 13, 2026
Unprompted review
Reply from Pinkyparadise
Hi,
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience you experienced. We understand how frustrating this must have been.
After reviewing your case, we noticed that similar discomfort occurred previously. In some cases, certain lens materials or designs may not be compatible with everyone’s eyes, even when used correctly.
To help ensure a better experience moving forward, we have suggested exploring an alternative brand that may be more suitable. Our team has also sent you an email detailing the resolution and next steps for this case.
Kindly check your email, and please feel free to reach out to us again if you need further assistance. We truly appreciate your understanding and the opportunity to assist you.
Deceitful business practices
January 8, 2026
Unprompted review
Reply from Pinkyparadise
Hi,
Thank you for your feedback, and we sincerely apologize if the product did not meet your expectations.
We would like to clarify that all product information, including specifications and descriptions, is clearly stated on our website. We strongly encourage customers to review the product details carefully before placing an order, as we are unable to be responsible for any misunderstandings or assumptions that our products are identical to those sold on other websites.
We are committed to providing accurate and transparent information and genuinely value customer feedback. However, as no order number has been provided, we are currently unable to review the matter or address the concern in detail.
Kindly email our support team at enquiry@pinkyparadise.com, including your order number and any relevant details, so we may further assist you.
Thank you for your understanding.
No delivered pakage despite same adress …
I love your website and your circle lenses! ♡
Been your client for over 10 years~
Last time I purchased my pakage didn't arrive despite have always used the same adress.
Hope you guys can solve the problem soon.
Love you guys thanks for the hard work ☆
December 27, 2025
Unprompted review
Reply from Pinkyparadise
Hi,
Thank you for your feedback, and we sincerely apologize for the inconvenience caused.
Upon checking with Mexico Post’s tracking system, it shows that the delivery attempt was unsuccessful as the recipient was unavailable at the time of delivery. No worries, we have sent you an email outlining the available solutions to resolve this matter.
Kindly check your email and get back to us at your earliest convenience. Once again, we sincerely apologize for any inconvenience caused.
Thank you.
Great communication
Great communication, good product, reasonably priced
December 15, 2025
Unprompted review
Reply from Pinkyparadise
Thank you so much for your kind words and continued support! 🥰
I ordered some contacts for Halloween
I ordered some contacts for Halloween, never got anything regarding a shipping confirmation email, 1.5 month passed by, suddenly got an email asking for a review. After some back and forth, they claimed I inputted the wrong address, when it's a saved input that's never been wrong the last four years. They're sending fake screenshots. I ended up finding that they delivered it to a neighbor's apartment. When I went over, they said it's not even the address they claimed I put down and none of the other apartments is that number.
They're a bunch of dishonest frauds.
EDIT: In response to their response, they're telling me to reach out to UniUni but I never received an email with tracking information and I don't know the tracking number to file the complaint and they're doing everything but help me file it. The tracking number they provided errors out for me and they never followed up with the USPS tracking number. EVEN NOW after several email back and forth and this review, they still won't give me the USPS Ground Advantage tracking number they claim was used.
I'm CERTAIN I did not input 173 because, as I said, it's a saved input that has never been wrong for years. I was only able to flag it to them after the fact because I NEVER got a confirmation email. They claim the emails were successful, but all they've provided are cropped Microsoft Times New Roman "screenshots" that shows no actual email content.
Again, the 173 address doesn't even exist. How can a company ship to an address that physically doesn't exist? They actually can't. The apartment complex isn't internal - it's literally a townhouse else complex. So they DO have access to see if an unit exist. Them and UniUni are being dodgy.
I seriously would not be causing such a fuss over a $50 purchase, but it's the fact that they're constantly responding and claiming I'm at fault and going around in circles about the "173" but not addressing the tracking number issue or providing anything BUT cropped screenshots.
December 6, 2025
Unprompted review
Reply from Pinkyparadise
Hi, Thank you for your message. We understand how frustrating this experience has been, and we genuinely want to help you get this resolved.
To clarify, customers are fully responsible for providing a complete and accurate shipping address during checkout, as this information is unknown to us. After reviewing your order, the address submitted included unit number 173 instead of 176, which was only brought to our attention after the delivery issue arose. Kindly note that we do not have access to your building’s internal apartment listings, so we are unable to verify whether a specific unit exists or not. Our team ships strictly to the address entered at checkout, and according to UniUni’s tracking records, the parcel was delivered to that same address.
The courier also provided delivery confirmation along with a photo, which we have already shared with you. Once a package has been shipped, the delivery process is handled entirely by the courier. In this case, both UniUni and the payment gateway confirm that the address provided on your order was unit 173, and we do not have the ability to alter or override this information.
Regarding the shipping and notification emails:
Our system shows that all emails were successfully sent to the email address entered during checkout. We have not experienced this issue with other customers, and there is no reason for us to withhold any information. We kindly suggest checking all folders, including spam or deleted items, as emails may sometimes be filtered automatically.
At this stage, the most effective next step is to contact UniUni directly and request an investigation into the delivery. If UniUni confirms that the package was delivered to the wrong location or was lost, we will be able to proceed with a reshipment for you. However, if the courier confirms the delivery was completed correctly to the address provided, we will not be able to offer a free replacement.
We truly want to work with you toward a solution, and we appreciate your understanding and cooperation.
Thank you, and our sincere apologies for the inconvenience caused.
I love pinky paradise
The customer service is amazing and These contacts are so adorable. Pinky paradise always has sales going on and also they have a huge variety of different contacts!
December 1, 2025
Unprompted review
Reply from Pinkyparadise
Thank you so much for your kind words and continued support! 🥰
The workers are easy to work with and…
The workers are easy to work with and polite. They go out of their way to help with unfavorable situations.
November 28, 2025
Unprompted review
Reply from Pinkyparadise
Thank you so much for your kind words and continued support! 🥰
Customer service is goated and good contacts
Customer service is goated cause they answer super fast and like immidietly helped with my inquiry My orders come relatively on time. Shipping is free above a reasonable minimum order and I've been using their yearly contacts for a year and haven't had any eye related issues or complications from them. Sometimes the photo is a bit different than the actual product but thats only really majorly affected one pair I've gotten from them. I honestly wear some on a daily basis when I cant find my clear ones and prices are typically affordable, especially for year long lenses. Only thing a bit more expensive are the sclearas and I wish i could buy the full black screens but alas out of price range.
December 1, 2025
Unprompted review
Reply from Pinkyparadise
Thank you so much for your kind words and continued support! 🥰
After items were lost in…
After items were lost in shipping(during the tariff confusions, and government shutdowns), they made sure to ship a replacement package, that arrived in timely matter.
September 24, 2025
Unprompted review
Reply from Pinkyparadise
Thank you so much for your kind words and continued support! 🥰
75 days and no package
Ordered September 5th for Halloween ended up getting lost in customs after they told me to give it time for the shipping to update. Finally they agreed to send me another package on October 30th and it updated on November 14th saying that on November 12th my package was delivered in HONG KONG, KWON TANG!!! I immediately emailed them that day which was a Thursday with pictures of the tracking asking them why was it saying delivered when it was in Hong Kong and they reply with an email along the lines of “your package says delivered please check post office if anything” RIGHT AFTER I sent them a screenshot of it saying it was delivered at the wrong address!!!! They finally emailed me back after I emailed them saying I’d call my bank and make a claim if my money wasn’t returned, which is exactly what I did and luckily I got my money back today, but all they sent me was another email saying they’ll call customs about my package and refund me and it’ll take 7-10 business days honestly I was so disappointed I heard good things about this place for them to lose my package TWICE and then deliver it to the wrong country and address after waiting 75 days!!!! Absolutely ridiculous and they don’t even have a number to call just email. Horrible
Experience how am I still getting my shein packages and other orders from over seas but this place lost my package twice???
September 4, 2025
Unprompted review
Reply from Pinkyparadise
Hi,
Thank you for sharing your experience, and we’re truly sorry for the frustration this situation has caused.
Firstly, we’d like to clarify the tracking update showing “delivered in Hong Kong, Kwun Tong.” This does not mean your package was delivered to Hong Kong. That location is simply the destination of the shipping carrier’s tracking system, where the final status updates are processed. It is not the delivery address of your order.
Please also be informed that shipments sent out in early September were unexpectedly held by U.S. Customs due to the recent tariff situation. This issue has affected many international parcels across multiple carriers. While we did everything possible to push for quicker updates, customs delays and tariff reviews are unfortunately outside our control.
We want to reassure you that we have never experienced delays like this before, and the situation was caused entirely by the unexpected customs and tariff complications.
As soon as we realized the situation was no longer acceptable, we proceeded with a refund not because of the threat of a dispute, but because we genuinely understood your frustration and wanted to resolve this in your favor.
At this moment, we notice that no order number or full name was provided in your message. Could you please email us your details so we can review your full conversation with our representative and ensure there are no misunderstandings on either side?
Since the refund has already been issued, we want to make sure everything is correctly settled on our end as well.
Thank you for giving us the chance to make this right. Please reach out to enquiry@pinkyparadise we’re here to help. Our sincerest apologies for any inconveniences caused.
Really good and sweet!!
November 15, 2025
Unprompted review
Reply from Pinkyparadise
Thank you so much for your kind words and continued support! 🥰
Absolutely amazing
The only company I trust with contact lenses ! I have different eye prescriptions for each eye 2.25 and 2.75 and it’s so great that pinky paradise cater for that!
They are super trustworthy and send out packages very fast!! I love the different styles and colours they provide!
November 13, 2025
Unprompted review
Reply from Pinkyparadise
Thank you so much for your kind words and continued support! 🥰
Took my large order for my daughters…
Took my large order for my daughters Christmas then emailed me hours later with 70% off their site! Emailed to explain how disappointed I was as I havent even received my order yet? and was told they would not honour the sale with my order, zero empathy to the situation at all. Quick to take the money but have zero customer service, most reputable companies would refund the difference on an order not yet received and for that reason I would avoid. I will update when I see what the actual lenses are like, although after my experience already I won't hold my breath!
November 12, 2025
Unprompted review
Reply from Pinkyparadise
Hi, Thank you for your feedback and we truly apologize for the inconveniences caused.
We would like to clarify that your order was placed on 10 November 2025, two days before our new promotion went live. Your order was shipped on 12 November 2025, prior to the start of the promotion. To be fair to all customers, promotions can only be applied to orders placed on or after the promotion start date, which means your order is unfortunately not eligible.
That said, we did offer a coupon code with the same discount for your next order as a gesture of goodwill, though we understand you chose not to use it. We sincerely apologize, but this is the best accommodation we can provide under the circumstances.
We appreciate your understanding and hope your order meets your expectations once received. Thanks for your kind understanding.
Order never arrived. No reply to emails
My step-daughter ordered a pair of contacts 55 days ago that never arrived. She has sent 3 emails asking for an update or refund and has not received a response.
This is not good service and we need a refund.
September 22, 2025
Unprompted review
Reply from Pinkyparadise
Hi, Thank you for reaching out and we truly apologize for any inconveniences caused.
We would like to inform you that we have responded to all your emails from contact@pinkyparadise.com since October 29th, but it seems we did not receive a reply from your side. In our previous responses, we provided options for reshipment or refund for your order.
Kindly check your spam/junk folder in case our emails were filtered, and reply to us so we can proceed with the appropriate action accordingly.
We sincerely apologize for any inconvenience and appreciate your prompt response.
Best regards,
1/5 ⭐️
Ordered my contacts in September for Halloween and an event in November and they STILL haven’t arrived. They claimed my package got stuck in customs, but for some reason orders placed after mine were not affected. I’ve been in contact with them since the beginning of October. My contacts didn’t arrive on time. Since making this review, they’ve initiated my refund.
September 2, 2025
Unprompted review
Reply from Pinkyparadise
Hi, We’re truly sorry to hear about your experience and completely understand your frustration. Unfortunately, the customs clearance delay was beyond our control, and your order was among the few affected shipments.
We have been actively following up with the courier since early October and offered both reshipment and refund options as soon as it became clear that your parcel was stuck. Initially, the courier had confirmed it would still be delivered, which caused some delay in our decision, but once the delay extended, we decided to take the loss and promptly offer a refund or replacement.
We sincerely apologize for the inconvenience and truly appreciate your patience and understanding throughout this unexpected situation.
amazing!
I bought mine with prescription-6 for both eyes and i love it i think I need like a -7 but that’s okay very satisfied and they are so cuteeee!!
November 1, 2025
Unprompted review
Reply from Pinkyparadise
Thank you so much for your kind words and continued support! 🥰
Customer service was amazing
Customer service was amazing, my concerns were addressed in a timely matter. If you are trying to track your order check the confirmation email, they send how to track it through that email. Not the website tracking. Contacts arrived within 3 weeks, which is quick considering they got delayed in customs. Worn them the last two days, for six hours each time, with no issues with irritation. Got so many compliments on the white out ones. Definitely recommend this brand ❤️ 🐼
October 28, 2025
Unprompted review
Reply from Pinkyparadise
Thank you so much for your kind words and continued support! 🥰
I’ve ordered from Pinky Paradise…
I’ve ordered from Pinky Paradise multiple times and they’ve always provided excellent service. Their prices and deals are very reasonable, and shipping has always been timely. Everything arrives well-packaged and exactly as described. I’m always satisfied with my experience and will definitely continue to shop with them.
October 24, 2025
Unprompted review
Reply from Pinkyparadise
Thank you so much for your kind words and continued support! 🥰
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