Thank goodness for the quick customer service. I had to ask about tracking multiple times because the tracking links provided are not accurate. The first tracking link provided to me didn’t work, the... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Customer service was amazing, my concerns were addressed in a timely matter. If you are trying to track your order check the confirmation email, they send how to track it through that email. Not the w... See more
Company replied
The lenses are exactly as in the picture,never had any problems with them,theyre very careful to be safe and offer free cute lens cases with each order!!!! i just got blue dolly eye ones and they m... See more
Company replied
I’ve ordered from this site numerous times and their contacts are amazing! So many varieties and the quality is impeccable. But what makes them stand out even more is their amazing customer service. U... See more
Company replied
Company details
Information provided by various external sources
GEO Medical Circle Lens, GnG contact lens, Dueba Circlelens, Hana SPC Circle Lenses, Korean circle lens, Largest Online Circle Lens Store,
Contact info
United States
- pinkyparadise.com
4.4
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
THE BEST customer service experience by far!
SUPER communicative and fast responses. The customer service rep I chatted with was super helpful to get my order fixed. All in all I LOVE Pinky Paradise and cannot wait to order again!
February 24, 2025
Unprompted review
Reply from Pinkyparadise
Thank you for your feedback! We cannot wait to serve you again <3
Really fast and helpful customer…
Really fast and helpful customer service! This was my first order with them and I was impressed
February 19, 2025
Unprompted review
Reply from Pinkyparadise
Thank you for your feedback! We cannot wait to serve you again <3
Pretty good experience overall
Pretty good experience overall. When there was problems they would attend to them quickly and professionally.
August 30, 2024
Unprompted review
Reply from Pinkyparadise
Thank you for your feedback! We cannot wait to serve you again <3
great customer service, and great product
customer service was really helpful when i made a mistake with my order, and they got back to me promptly to help solve the issue. i've ordered contacts from them before, and the quality is fantastic!
February 6, 2025
Unprompted review
Reply from Pinkyparadise
Thank you for your feedback! We cannot wait to serve you again <3
damaged package but they handled it so kindly
my package was damaged and lost in transit after arriving to my country and the kind service people reshipped my order after i brought it to their attention :) they've always been so sweet to me
February 3, 2025
Unprompted review
Reply from Pinkyparadise
Thank you for your feedback! We cannot wait to serve you again <3
Great customer service!
My package was stolen from my mailing room, but customer service was very prompt and helpful with the follow up!! Thank you so much for listening and offering a solution to my dilemma!
February 4, 2025
Unprompted review
Reply from Pinkyparadise
Thank you for your feedback! We cannot wait to serve you again <3
They do not clarify about shipping fee
They do not clarify about shipping fee.
I have ordered contact lenses and put more stuff on my order to receive free express shipping, I paid over 100USD.. and still ended up paying for the delivery.
The delivery fee ended up on 45USD, ALMOST HALF OF THE PRICE OF THE ORDER.
I have reached to pinky paradise to discuss the issue, and for past 3 times I have not been answered to my question.
“Does free express shipping also not cover the delivery fee?” ONE QUESTION. Every single time I got text which said “please wait for your order” or “that doesn’t include the Saturday or Sunday” .. my package arrived on a Friday morning! Where the deliver expected a payment for the delivery, so I said no since it’s not something I was informed about. The package ended up being taken away by the courier and demanding from me to pay the delivery fee.
First after mailing with Pinky Paradise for past 4 days, they finally answered my question with long mail explaining that they DO NOT COVER the TAXES for DELIVERY FEE.
Then what does the free express shipping cover? Delivery from their company to the mail box? And afterwards I gotta pay the rest ? Ridiculous.
Ps: I wrote a review on their website about this issue. The REVIEW GOT TAKEN DOWN.
January 28, 2025
Unprompted review
Reply from Pinkyparadise
Hi, Thank you for reaching out. We understand your frustration regarding the shipping and delivery fees.
To clarify, as stated on our Shipping Page, Terms & Conditions, and FAQ, our free express shipping covers the shipping cost from our warehouse to your shipping address. However, any import taxes, duties, or additional fees imposed by the destination country are the customer’s responsibility. These charges are determined by the local customs authority, and we do not have control over them.
Additionally, we could not find any order registered under your email address, nor do we have any record of a USD 45 tax payment associated with an order from our website. If you have any proof of this charge related to a purchase from us, please provide the details so we can assist further.
We appreciate your feedback and are happy to assist with any further questions.
Best regards,
Awesome staff and products
Very helpful and kind staff, I do sponsorships with them as well and absolutely adore their products, very comfortable and looks wonderful!
January 26, 2025
Unprompted review
Reply from Pinkyparadise
Thank you for your feedback! We cannot wait to serve you again <3
Quick & frequent responses
Very happy with the contacts I purchased , purched 6 sets and 1 set was faulty due to being stuck to the bottle but was resolved quickly and they gave me Quick & frequent responses. Was able to replace the pair of faulty contacts and they even sent a photo showing that if I got the same ones replaced they would have the same issue and offered me to choose a different set instead. Very happy with the customer service
January 24, 2025
Unprompted review
Reply from Pinkyparadise
Thank you for your feedback! We cannot wait to serve you again <3
First I’d say the packaging of your…
First I’d say the packaging of your contact lens is beautiful.
They also feel very comfortable when you wear them
And oh I didn’t expect all that goodies that came along with the contact lenses
January 13, 2025
Unprompted review
Reply from Pinkyparadise
Thank you for your feedback! We cannot wait to serve you again <3
Quality Assistance
Fast response, very kind, and offered ways to stay informed about restocks!
January 12, 2025
Unprompted review
Reply from Pinkyparadise
Thank you for your feedback! We cannot wait to serve you again <3
Shila was a queen!
Shila was a queen!! Got back to me very timely and pointed out my silly mistake
January 12, 2025
Unprompted review
Reply from Pinkyparadise
Thank you for your feedback! We cannot wait to serve you again <3
Top shop♡
Great and quality products, I've always bought my cosplay lenses here and never been let down.
Fast shipping, customer service easy to reach and also very fast to reply.
Would definitely recommend it! ♡
January 11, 2025
Unprompted review
Reply from Pinkyparadise
Thank you for your feedback! We cannot wait to serve you again <3
the service here is amazing!
the service here is amazing!! they were nice and calm with me when my order had been shipped else where. i definitely will be coming back. :)
December 31, 2024
Unprompted review
Reply from Pinkyparadise
Thank you for your feedback! We cannot wait to serve you again <3
Reply from Pinkyparadise
Thank you for your feedback!
This is one of the OG pages for circle…
This is one of the OG pages for circle lenses super safe and great variety always
December 1, 2024
Unprompted review
Reply from Pinkyparadise
Thank you for your feedback!
Amazing service
I have been purchasing from this website for a few months now and it's amazing! The quality is outstanding and the prices are always fair. The customer service is also fantastic.
December 26, 2024
Unprompted review
Reply from Pinkyparadise
Thank you for your feedback! We cannot wait to serve you again <3
Basing on older reviews from here..
Basing on older reviews from here... They seem to be more contactful, and they are so.
My order cancellation went swiftly and quickly... Just sad that you don't get 100% of the order's value back.
December 30, 2024
Unprompted review
Reply from Pinkyparadise
Thank you for your feedback! Do not hesitate to contact us at enquiry@pinyparadise.com if you have any further questions. Our representative will be happy to assist! Have a nice day
Very trust worthy site.Highly recommend
I love everything about this site.The vast array of color and style options, the ability to customize, and the website itself is very detailed and well thought out. The customer service has always been top notch as well. This site has been my go to for at least 15 years and I recommend it often.
December 27, 2024
Unprompted review
Reply from Pinkyparadise
Thank you for your feedback! We cannot wait to serve you again <3
Excellent service and products
First time ordering from PinkyParadise after doing some research. Flawless ordering and delivery process, even though we're on different continents! They adhered to personal specifications about my order, which arrived in pristine condition and even included a gift! Will keep using this company.
August 19, 2024
Unprompted review
Reply from Pinkyparadise
Thank you for your feedback! We cannot wait to serve you again <3
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