Pinkyparadise Reviews 

1,900
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 124 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently commend the exceptional customer service, highlighting their quick, kind, and professional assistance with inquiries. Many people are highly satisfied with the product quality, noting the comfort, vibrant colors, and variety of lenses that often exceed expectations, alongside well-packaged items. However, some customers also noted significant issues with order delivery, experiencing considerable delays, lost packages, or incorrect items. A few others felt that some products had quality issues, such as lenses ripping quickly, causing blurriness, or not fitting as expected.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the high quality and comfort of the... See more

Customer service

Customers had positive experiences with customer service, frequently highlighting the quick response times... See more

Order

Reviewers mention ambiguous feedback about order experiences, with many expressing satisfaction with customer... See more

Quality

People report positive experiences with quality, with many reviewers consistently praising the high quality... See more

Delivery service

Clients share ambiguous opinions on delivery service, with some reviewers expressing satisfaction with fast... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Thank goodness for the quick customer service. I had to ask about tracking multiple times because the tracking links provided are not accurate. The first tracking link provided to me didn’t work, the... See more

Company replied

Rated 5 out of 5 stars

Customer service was amazing, my concerns were addressed in a timely matter. If you are trying to track your order check the confirmation email, they send how to track it through that email. Not the w... See more

Company replied

Rated 5 out of 5 stars

The lenses are exactly as in the picture,never had any problems with them,theyre very careful to be safe and offer free cute lens cases with each order!!!! i just got blue dolly eye ones and they m... See more

Company replied

Rated 5 out of 5 stars

I’ve ordered from this site numerous times and their contacts are amazing! So many varieties and the quality is impeccable. But what makes them stand out even more is their amazing customer service. U... See more

Company replied


Company details

  1. Contact Lenses Supplier

Information provided by various external sources

GEO Medical Circle Lens, GnG contact lens, Dueba Circlelens, Hana SPC Circle Lenses, Korean circle lens, Largest Online Circle Lens Store,


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(1,900)

124 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

These contacts are amazing!

These contacts are amazing!! They arrived a lot fast than I thought they would too! I was able to wear them all day at con without feeling them at all and they’re easy to see in depending on which ones you’re getting of course.

July 27, 2025
Unprompted review
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Reply from Pinkyparadise

We truly appreciate your support! 🫶✨

Rated 5 out of 5 stars

toooo good

The contacts came in extremely fast during my first purchase and it also comes with a contacts case + a manual on how to safely put them in! the only way youd ever mess up is if you do something wrong. if the instruction manual doesnt help you the way it should, i reccomend watching tutorials (but the manuals straight forward). Please also take the soaking them in solution for 24hrs seriously as it could harm your eyes if you dont !! ^_^

July 24, 2025
Unprompted review
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Reply from Pinkyparadise

Yesss thank you for this amazing reminder! 🙌💖
We’re so glad your first order arrived fast and that you appreciated the extras! 💫

Rated 5 out of 5 stars

They're amazing 🙌🫶

They're amazing in all fields 🙌 the contacts are unbelievable and I love the color, their customer support is incredible-if u email they will help with any questions you may have. I couldn't be happier I decided to order thru them n will forever from here on out.

July 25, 2025
Unprompted review
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Reply from Pinkyparadise

Thank you for your feedback! We cannot wait to serve you again <3

Rated 5 out of 5 stars

I REALLY LOVE THESE LENSES THEY LOOK…

I REALLY LOVE THESE LENSES THEY LOOK NATURAL AND AFFORDABLE(i got them from a mystery bag) and i just got them today and tried them on !

July 21, 2025
Unprompted review
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Reply from Pinkyparadise

Hi,
Thank you so much for your kind feedback! 😊

Rated 5 out of 5 stars

Best website to buy lenses

The lenses arrived way earlier than expected. A huge selection of different kinds of lenses especially for cosplaying. Also the lenses came with a free case wich is very good.

(I had to pay customs but if you have common sense and you're ordering outside europe this shouldn't be a surprise nor a problem=)

July 6, 2025
Unprompted review
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Reply from Pinkyparadise

Hi,
Thank you so much for your kind feedback! 😊 We're glad to hear the lenses arrived early and that you're happy with the variety and the free case.

Customs can sometimes be part of the process, and we appreciate your understanding on that.
Enjoy your cosplay looks! ✨

Rated 5 out of 5 stars

Absolutely the Best Site to get your…

Absolutely the Best Site to get your Contacts. Variety of colors, and circle lenses. I have gotten several pair, and have never been disappointed. You do need to allow shipping time, but are worth the wait!!!! This last pair I was able to get on clearance, which was a plus. Keep checking they run promotions a lot💜

May 20, 2025
Unprompted review
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Reply from Pinkyparadise

Thank you for your feedback! We cannot wait to serve you again <3

Rated 5 out of 5 stars

There contacts are BEAUTIFUL

There contacts are BEAUTIFUL! Very natural! Definitely recommend

June 21, 2025
Unprompted review
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Reply from Pinkyparadise

Thank you for your feedback! We cannot wait to serve you again <3

Rated 5 out of 5 stars

Wonderful customer service

The best place for everything related to contact lenses.
I was so happy to find the specific eye drops I needed.
And if you're as forgetful as I am, the customer service is wonderfully helpful — they'll even bundle your orders together!

May 26, 2025
Unprompted review
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Reply from Pinkyparadise

Thank you for your feedback! We cannot wait to serve you again <3

Rated 5 out of 5 stars

I love this company

I love this company! The contacts are very high quality. They give you very cute eye contact cases and tiny add on gifts. The instructions are simple! I even had to cancel an order once and it was so easy. The staff were so friendly and helpful, got my money back faster than I expected. I always recommend this company when people compliment my eyes. I will always be a supporter!

May 21, 2025
Unprompted review
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Reply from Pinkyparadise

Thank you for your feedback! We cannot wait to serve you again <3

Rated 5 out of 5 stars

LOVE

if you want to start wearing contacts i would recommend pinky paradise 10/10 i wish they had more colors but other then that great 👍

May 8, 2025
Unprompted review
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Reply from Pinkyparadise

Thank you for your feedback! We cannot wait to serve you again <3

Rated 5 out of 5 stars

The ONLY site I will order from.

I've been buying my contacts here for over 8 years and I've never had a problem until recently. My order was placed in January and as of today 5/8, I still haven't received it. Turns out the United States Postal Service lost my package shortly after it made it to the US. I reached out to them last week and they have already sent out a replacement. It wasn't their fault and they're still trying to make things right. This is why I will continue to shop here. You don't get customer service like this anymore. They also have the best deals/quality lenses. I've tried many sites and keep coming back to them.

May 8, 2025
Unprompted review
Pinkyparadise logo

Reply from Pinkyparadise

Thank you for your feedback! We cannot wait to serve you again <3

Rated 3 out of 5 stars

I received my contacts but the uris…

I received my contacts but the uris goddess grey set was damaged.

The other pair the candy core olive was amazing!

March 28, 2025
Unprompted review
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Reply from Pinkyparadise

Hi,

Thank you for your feedback. We’re truly sorry for the inconvenience and disappointment you’ve experienced.

To help us resolve this for you, kindly send a photo of the damaged lenses to enquiry@pinkyparadise.com, and we will be happy to arrange a free replacement for you.

Thank you for giving us the opportunity to make this right.

Rated 5 out of 5 stars

Great customer services

Great customer services, fast replies, and extremely helpful

March 20, 2025
Unprompted review
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Reply from Pinkyparadise

Thank you for your feedback! We cannot wait to serve you again <3

Rated 1 out of 5 stars

Two damaged contacts

Two damaged contacts, but they only replaced one. I've been waiting for weeks for contacts. Guess I'll wear one in my eye and one without.

I am editing to add that I am a customer that has purchased with them since 2014. I've bought from them with two separate accounts both while living in Japan and again while living in the States. Collectively, I've spent hundreds of dollars with them, so they are lying to save face.

3/25/25: I have emailed them with a screenshot of this review and their reply two days ago. They have not responded.

March 10, 2025
Unprompted review
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Reply from Pinkyparadise

Hi, Thank you for your feedback, and we sincerely apologize for any inconvenience caused. Based on our records, we were only able to locate free items under our sponsorship program, and we couldn't find a paid order under your name.

Could you kindly email us at enquiry@pinkyparadise.com with your order number for further assistance? We understand that you have two accounts and have purchased from us since 2014. To resolve this matter, please contact us via email so we can check which account the order is under. Updating Trustpilot won’t help us identify the order, so we’d really appreciate it if you could email us instead. Without a definite order number or email address, we won’t be able to process a refund or replacement.

Looking forward to your email.

Thanks!

Rated 5 out of 5 stars

i really didn’t expect that

i really didn’t expect that. these lenses are so beautiful. im so appreciated. i already have bought them again!!

Babydoll lenses..<3

March 10, 2025
Unprompted review
Pinkyparadise logo

Reply from Pinkyparadise

Thank you for your feedback! We cannot wait to serve you again <3

Rated 5 out of 5 stars

Quick and responsive support

Customer service was rather responsive and quick to help out with my needs. Informed me about delay and was prompt on cancellation as needed.

March 3, 2025
Unprompted review
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Reply from Pinkyparadise

Thank you for your feedback! We cannot wait to serve you again <3

Rated 5 out of 5 stars

They're super helpful about my package…

They're super helpful about my package and lenses are wonderfull im really joyful about this order. Everything is perfect and they send me free lens case too! And that was so sweet I like them so much thank you for everything pinkyparadise! Also shipping was so fast. Only 2 weeks from across the world! Fascinating!

March 4, 2025
Unprompted review
Pinkyparadise logo

Reply from Pinkyparadise

Thank you for your feedback! We cannot wait to serve you again <3

Rated 5 out of 5 stars

Amazing seller!

I absolutely love the options provided! The contacts I've so far purchased have arrived with good timing and with no damage! The prices are fair and the prescription verification makes this my go to for colored contacts and accessories!

February 24, 2025
Unprompted review
Pinkyparadise logo

Reply from Pinkyparadise

Thank you for your feedback! We cannot wait to serve you again <3

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