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Pintail Candles Reviews 

256
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 99 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wonderful fragrances, noting that the pleasant scents are long-lasting, beautifully packaged, and make their living spaces smell amazing. Buyers also appreciate the exceptionally fast delivery service, straightforward ordering process, and consistently great value for money across the entire product range. Some reviewers were not happy with delivery delays, noting instances where goods did not arrive when expected or faced unexpected transit problems. A few consumers also mentioned occasional difficulties with specific items, such as scents they were not keen on or container preferences that could be improved.

What people talk about most

Product

Clients share positive opinions on product, highlighting that the items smell divine, burn cleanly to the... See more

Quality

Reviewers mention positive feedback about quality, highlighting that the candles burn evenly and cleanly down... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting exceptionally prompt... See more

Order

People report high satisfaction with the ordering process, highlighting smooth website navigation, prompt... See more

Value for money

Customers consistently note positive experiences with value for money, frequently highlighting the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordering the candles was quick and easy on the website. The scents were amazing! I bought 1 lemon and 1 Vine Tomato. I like them both but my favourite is the tomato one. The email communication from P... See more

Rated 5 out of 5 stars

The candles arrived when promised, really well packed and they are absolutely fabulous. They last as long as stated and ALL smell divine. Easy to order, a great experience from start to finish. Looki... See more

Rated 5 out of 5 stars

I’d previously bought Pintail Candles over the Christmas period and was seriously impressed by the absolutely gorgeous fragrances that I was, once again, tempted to try the Spring range and it has n... See more

Rated 5 out of 5 stars

I found Pintail Candles last year and gave a couple as gifts and kept one for myself, this year I've had requests for them so purchased a few and obviously a couple for myself! Delivery could not be f... See more

Contact info

4.8

Excellent

TrustScore 5 out of 5

256 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.8

All reviews

(256)

94 reviews in the last 12 months

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Rated 5 out of 5 stars

Beautiful candles

Beautiful candles. I discovered Pintail a year ago and they are quickly becoming one of my favourites. Excellent fragrance that lasts and fills the room. Would love to see more options in the glass containers. Great service too

October 11, 2025
Unprompted review
Rated 5 out of 5 stars

Delivery not received

My order was not delivered but the delivery company said they had.

However, when I contacted the company they looked into it for me and are sending me replacements.
Excellent customer service.

September 24, 2025
Rated 5 out of 5 stars

Beautiful!!

Absolutely thrilled with my mystery box, so much so that I ordered a second and an Autumn scents box.

The candles smell as good unlit as they do when burning.

This will be my go to for special treats!! Really lovely company 🤩

September 23, 2025
Unprompted review
Rated 5 out of 5 stars

Scent fills the room!

I love these little candles so much. I wish it was natural fragrance, but they are amazing and the scent lasts for ages and fills the room. Compared to other synthetic candles, they don't give me a headache either! The woodland walk is absolutely divine

August 26, 2025
Rated 5 out of 5 stars

A monthly surprise bundle, what's not to love?

I love having a surprise bundle of candles and goodies arriving every month. I am rather a big candle fan but prefer supporting UK based businesses and Pintail ticks that box perfectly. So far I have loved every single candle I have been sent, and always look forward to each box.

August 4, 2025

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