the flora lab Reviews 215

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 45 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, highlighting their stunning appearance and fantastic, authentic fragrances. Many people appreciate the high quality of the items, noting their long burn times and the use of sustainable, handmade ingredients. The ordering process is described as quick and easy, with efficient and fast delivery services that often include beautiful and careful packaging. Reviewers also frequently commend the excellent customer service, mentioning helpful and passionate staff who promptly resolve any issues. However, some customers were not happy with the scent intensity of certain candles, finding them too faint or not impactful enough. This led to hesitation about trying other products from the company for a few people.

What people talk about most

Product

Reviewers mention positive feedback about product. Many customers praise the beautiful packaging, divine and... See more

Quality

Customers consistently express high satisfaction with the quality of products, particularly praising the... See more

Delivery service

People report positive experiences with delivery service. Customers consistently praise the speedy delivery,... See more

Order

Reviewers highlight positive aspects of order. Customers praise the quick and easy ordering process, with... See more

Service

Clients share positive opinions on service, consistently praising the fantastic and excellent service... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was so pleased to receive my first Flora Lab package over the weekend, just a few days after placing the order. It came beautifully packaged, and I'm already planning my next purchase! Lovely small... See more

Rated 5 out of 5 stars

Wonderful scent Alpine Air- got as a gift and am restocking ! Love your eco friendly packaging - potatoes starch pellets to protect candle - lovely design too on boxes Will deffo be using you agai... See more

Rated 5 out of 5 stars

This retailer is a pleasure to deal with - the products are ethically sound and smell divine - especially the Sicilian candle. Sophie went out of her way to help me when I needed assistance and my ord... See more

Rated 5 out of 5 stars

The items are stunning and have a fantastic fragrance. The communication is efficient, and the delivery is speedy. A few years back, I met this wonderful woman at the NEC Gardeners World show. She's d... See more

Company replied


Company details

  1. Candle Store
  2. Corporate Gift Supplier
  3. Gift Shop

Written by the company

Say Hello to The Flora Lab | Hand poured, natural-wax candles. Proudly championing plant based waxes, such as coconut, rapeseed and soy, we tailor each candle to a bespoke wax blend; the secret to the perfect, sustainable candle. But we're not just candles. Our signature lines include soy derived room diffusers, botanical wax melts and ofcourse lots of lovely gift boxes.


Contact info

4.8

Excellent

TrustScore 5 out of 5

215 reviews

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Rated 5 out of 5 stars

5 Star First Order 🌟

I was so pleased to receive my first Flora Lab package over the weekend, just a few days after placing the order. It came beautifully packaged, and I'm already planning my next purchase! Lovely small business, that cares about the planet and their customers. Will be buying again, and recommending to friends! Thankyou!

April 22, 2026
Rated 5 out of 5 stars

Wonderful scent Alpine Air- got as a…

Wonderful scent Alpine Air- got as a gift and am restocking !
Love your eco friendly packaging - potatoes starch pellets to protect candle - lovely design too on boxes
Will deffo be using you again

April 12, 2026
Rated 5 out of 5 stars

Beautiful smell

Beautiful packaging. It has a personal but professional touch. Of course the smell is divine (tomato, basil, cucumber). And a little freebie to boot. Very happy with my wax melts. Will definitely purchase more! 😊

February 28, 2026
Rated 5 out of 5 stars

I'm a bit disappointed

I'm a bit disappointed, as I was really looking forward to experiencing this company's offerings after reading so many wonderful reviews and admiring their attractive products. I decided to purchase the Christmas candle, but its fragrance is barely noticeable. Now, I'm hesitant to try another candle from them.

December 28, 2025
Unprompted review
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Reply from the flora lab

Heya Helen,

Thank you so much for taking the time to share your feedback, and we’re really sorry to hear that your experience didn’t meet expectations for your Christmas candle. We completely understand how disappointing it is when you’re looking forward to a candle and the fragrance doesn’t come through as you hoped.

Our candles are created with plant based waxes (this one in particular is made with a coconut & rapeseed wax) and it's true that in comparison to parrafin counterparts, the scent can be more subtle, especially if you’re used to stronger fragrances. We do our best and try to create the best scented candles possible but your feedback is genuinely helpful and something we take seriously.

We’d really love the opportunity to make this right and help you find a scent that suits you better. As we haven’t been able to locate your order, please do reach out to us directly at hello@thefloralab.com (pop my name, Sophie, in the title) with any details you have, and I'll ensure we make it right :)

Thank you again for giving us a try—we truly hope we can restore your confidence in The Flora Lab.

Warmest wishes,
Sophie x

Rated 5 out of 5 stars

The items are stunning and have a…

The items are stunning and have a fantastic fragrance. The communication is efficient, and the delivery is speedy. A few years back, I met this wonderful woman at the NEC Gardeners World show. She's delightful and deeply passionate about her creations and products. I've been a loyal customer ever since.

December 26, 2025
Unprompted review
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Reply from the flora lab

Amy, thank you so verymuch, this review has really warmed my soul. Thank you so much for taking the time to be such a cheerleader for us, it really does mean the world. I hope you have the most magical Christmas and I can't wait to see you back at The Flora Lab next year xx

Rated 5 out of 5 stars

Beautifully packaged products which smell divine

Beautifully packaged products which smell divine! Customer support response was very speedy and extremely helpful when seeking clarification around delvery. I have done a lot of my Christmas shopping here- would highly recommend! Thank you :-)

November 28, 2025
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Reply from the flora lab

Hannah, thank you so very much for the kind words- and always feel free to reach out to ask questions, I love any excuse for a chat. I hope everyone loved their Christmas pressies and I can't wait to see you back at Flora Lab HQ soon :)

Rated 5 out of 5 stars

Thank you to the team at Flora Lab for…

Thank you to the team at Flora Lab for their great customer service. From the online ordering process through to delivery everything went perfectly. Not able to comment on the actual scents as the gift set is a present for an event later this month! However, based on reports from friends and subtle hints from my partner they will go down well. Great job.

November 25, 2025
the flora lab logo

Reply from the flora lab

Heya John, Just a little thank you from me, Sophie, the brand owner for placing your trust in us and ordering your Christmas goodies with us. It genuinely means the world and I hope there were some very happy people around your Christmas tree. Kindest regards, Sophie x

Rated 2 out of 5 stars

Faint smell

I'm quite upset about this actually, I was so eager to try this company given all the beautiful reviews and the pretty products. So I bought the Christmas candle and the smell is so faint:(
Now I'm not sure I want to give it a try with another candle...

November 25, 2025
Unprompted review
the flora lab logo

Reply from the flora lab

Hey Frederica, oh no, this review makes me feel so sad :( I'm so sorry that your felt your candle was a little weak; we literally just had an email come through saying how strong they thought their Christmas candle was, so I guess every nose is different.

Just a few little points from me;
Natural-wax candles tend to be a little more subtle compred to their parafin counterparts, so if you're new to the world of plant based wax, this may need to be accounted for.
If you've got a big room or you're a fan of really strong based scents,I'd recommend a wax melt. These are our strongest form of scent and are ideal for high cielings, open plan living etc.

If you've got a moment, drop me a little email and I'll see if we can do anything for you to help you find your perfect scent.

Sophie x

Rated 4 out of 5 stars

Quick despatch, lovely fragrant

It was quick and easy order and delivery. Love darjeeling delights filling the room (second purchase) although not impressed by scilian sunbeam, not impactful enough, was purchased as darjeeling delights was out of stock.

November 13, 2025
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Reply from the flora lab

Oh no Kathleen, I'm so sorry about that :( Thanks for the feedback, I'll take it on boad. I do wonder at this time of year, whether we're looking for stronger scents, rather than the light citrus of Sicilian Sunbeam which could potentially get a little lost in amongst the stronger scents going on in our home. But good news, Darjeeling Delights is all back in stock now (p,s the room perfume is GORGEOUS!)

Rated 5 out of 5 stars

Good product

Good product
Quick delivery

November 11, 2025
the flora lab logo

Reply from the flora lab

Hey Janet, thank you so much for the kind feedback, it means the world!

Rated 5 out of 5 stars

Lovely scents

Bought trial box of melts just started to use but the smells are really lovely

October 27, 2025
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Reply from the flora lab

Bless you, thank you so much Sarah for the kind words! Hope you found your favourite scent, and can't wait to see you back at the Flora Lab soon! x

Rated 5 out of 5 stars

Speedy delivery and well packaged

Speedy delivery and well packaged. Oh, and of course gorgeous scents!

October 25, 2025
the flora lab logo

Reply from the flora lab

Bless you Madeline, you're so lovely! I hope you have a wonderful day, you're enjoying your candles and hope to see you back at The Flora Lab soon! Sophie x

Rated 5 out of 5 stars

Beautiful scents as always!

Bought the Solitude double wick candle as I had not tried this scent before. Beautiful quality candles with inspiring scents. The Flora Lab are my go to candles these days.

October 11, 2025

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