I was so pleased to receive my first Flora Lab package over the weekend, just a few days after placing the order. It came beautifully packaged, and I'm already planning my next purchase! Lovely small... See more
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Review summary
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Wonderful scent Alpine Air- got as a gift and am restocking ! Love your eco friendly packaging - potatoes starch pellets to protect candle - lovely design too on boxes Will deffo be using you agai... See more
This retailer is a pleasure to deal with - the products are ethically sound and smell divine - especially the Sicilian candle. Sophie went out of her way to help me when I needed assistance and my ord... See more
The items are stunning and have a fantastic fragrance. The communication is efficient, and the delivery is speedy. A few years back, I met this wonderful woman at the NEC Gardeners World show. She's d... See more
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Company details
Written by the company
Say Hello to The Flora Lab | Hand poured, natural-wax candles. Proudly championing plant based waxes, such as coconut, rapeseed and soy, we tailor each candle to a bespoke wax blend; the secret to the perfect, sustainable candle. But we're not just candles. Our signature lines include soy derived room diffusers, botanical wax melts and ofcourse lots of lovely gift boxes.
Contact info
United Kingdom
- hello@thefloralab.com
- thefloralab.com
4.8
Excellent
215 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Hands down the best candles ever…
Hands down the best candles ever made.ive tried so many premium brands and none are on par with the flora lab. The scents are beautiful with a strong throw and so much nicer than your run of the mill scents. The packaging is beautiful, the candles burn evenly and last for ever. And finally,the owner,her care and communication stands out heads above other companies. I will be a constant re purchaser
December 4, 2024
Unprompted review
Reply from the flora lab
Joanne, thank you so much for your kind words, it honestly means the world. These are the reviews that keep you going, so I can only say thank you. Can't wait for you to see what we have planned in the coming months, I'm crossing my fingers that you'll love them :)
Gorgeous Christmas candles
Gorgeous Christmas candles beautifully packaged, delivered carefully and on time with a lovely free gift of a Sweet Smokin’ Bourbon candle.
November 28, 2024
Reply from the flora lab
Bless you, thanks so much Margaret for writing such a beautiful review, it really does mean the world. Hope you have a wonderful day, Sophie
Absolutely love these candles
Absolutely love these candles, packaged so well beautiful boxes pure luxury
November 28, 2024
Reply from the flora lab
Heya Ruth, thank you so much for sending such a lovely review, it really does mean the world. I hope you have a great day and enjoy your candles, Sophie x
I hadn’t found any wax melts that I…
I hadn’t found any wax melts that I really like because they always smelled chemically or kind of synthetic. These ones are beautiful. So far I’ve gone for the selection boxes to find out my favourites
November 11, 2024
Reply from the flora lab
Hey Siobhan, thank you so much for your review, it really does mean the world. I hope you love your wax melts and I can't wait to hear which one is your favourite x
Christmas in wax
I purchased the 'Christmas' scent wax melts from 'Herby Jacks' shop in Ambleside, in the Lake District, a gorgeous little shop known for it's great range of scented items.
This Christmas scent really is the smell of Christmas personified in wax melts. I absolutely love them.
I have now looked the business up online and made a direct order of more wax melts. A new regular customer for sure...
November 24, 2024
Unprompted review
Order and delivery were all excellent…
Order and delivery were all excellent and I and thrilled with the candles
November 14, 2024
You seem to have cancelled our order!!
Sorry haven't received any emails except this one and no phone calls or message on instagram.You seem to have cancelled our order!!
November 2, 2024
Reply from the flora lab
Hi Sandra, I have emailed you three times, messaged you on instagram and attempted to ring you / left voicemails regarding the status of your order. We'd love to get something sent out to you, but I just need you to email me back- if you're happy to, I can ring you now to get something settled? Just let me know and it shall be done :) Kind regards, Sophie :)
Just to respond to your edited review Sandra; we have sent a mixture of emails, instagram messages and voicemails (I won't leave any more as I feel if I do, I'm boarding on pestering you). If you're able to just respond to us on hello@thefloralab.com or call on 07926654125, we'd love to be able to help you and get this sorted :) Sophie
Lovely high quality products
Lovely high quality products, packaged beautifully. Quick delivery and great customer focused service.
October 29, 2024
Reply from the flora lab
Katherine, honestly, thank you so much for taking the time to write this review, it honestly means so much! Glad you loved your candles and very much looking forward to seeing you back at The Flora Lab soon :)
Reply from the flora lab
Hey Mary, just a little thank you from me for saying such nice things about The Flora Lab. I hope you love your candles and looking forward to seeing you back soon with us :)
Reply from the flora lab
Hey Katie, just a little thank you from me for taking the time to leave this review- you have no idea how much it means. I hope you love your candles and looking forward to seeing you back soon with us :)
Alpine Air Candle
I recently received a candle and wax melt from The Flora Lab. So beautiful, simple and sustainably sourced, a real gem in an over indulgent world. All packaging is recyclable but so pretty you’d want to keep it anyway. The scent is clear and fresh and burns cleanly. Highly recommended.
November 1, 2024
Unprompted review
Reply from the flora lab
Claire, this review is everything- thank you so much for taking the time to write it,it honestly does mean the world. Looking forward to having you back with The Flora Lab soon :) x
The Christmas scented candle is…
The Christmas scented candle is gorgeous - lovely warming, cosy scent for dark nights indoors.
October 19, 2024
Reply from the flora lab
Hey David, thank you so much for taking the time to share this review. I absolutely love our spicy christmas scent, and I'm glad you do too :) Have a great day and hope to see you back here soon. Sophie
Reply from the flora lab
Hey Elaine, thank you so much for taking the time to leave this review, it honestly means so much. Hope you're having a great day and hope to see you back at The Flora Lab soon :)
Reply from the flora lab
Hey Daniel, thank you so much for your kind words, it really means the world. Hope your present arrived safe and sound :) Sophie
Reply from the flora lab
Hey Gemma, thank you so much for taking the time to write this review, I can't tell you how much it means so us. I'm so glad you loved your candle, Sophie :)
First time ordering from The Flora Lab
First time ordering from The Flora Lab. Very impressed with service and prices. Will definitely be ordering again as friends so impressed by my item.
September 27, 2024
Reply from the flora lab
Janet, this review really did mean the world to us, so thank you for taking the time to post it. Can't wait to see you back at Flora Lab HQ for some more treats :) Sophie (founder of Flora) x
Woodland Glow
Woodland Glow is such a beautiful smell and the candle itself looks lovely on my bookshelf. So pleased I got an Autumn sent to cosy up now its a little colder! x
October 4, 2024
Reply from the flora lab
Yay, this type of review makes us so happy. Changing your scents up when the seasons change is so important, so I'm glad you love your Woodland Glow (and i'm so happy it looks great on your bookshelf). Have an amazing day, and thank you for your review :) Sophie x
Beautiful products and branding
Beautiful products and branding. I am loving sweet smoking bourbon at the moment. I love the branding- it makes me smile looking at it. I pair my double wick candle with a wax melt and Wowzer 🥰🥰🥰. I’ll be back 💚
October 4, 2024
Reply from the flora lab
Hey Stephanie, just a little note from me to say a huge Thank You for taking the time to place both an order, but also leave a review. Your happiness genuinely means everything, and I love the fact you paired your double wick with a wax melt- you're my kinda girl! Hope you have the best day and once again, thank you so very much, Sophie x
Reply from the flora lab
Thank you so much for taking the time to review us Gilly, it really does mean the world. And I'm so happy we were able to help with a little treat. Have the best day and hope to see you at Flora Lab HQ again soon :) Sophie (founder of Flora) x
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