Trading as HeatandPlumb.com Bought a tap on 27/09/2025. Black coating flaked off within a year. Retailer ignoring customer service emails and refusing to honour Consumer Rights Act 2015 durability st... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Bought a gunmetal grey sink tap and with 4 weeks of use it had a noticeable scratch. Advised them tap was not fit for purpose if going to scratch with limited wear and tear. We had been careful with c... See more
Ordered a tap, took it out the box once, sent it back all within 14 days, didn't try and fit it, no tools anywhere near it. Charged £14 return cost (outrageous, they insist you use their courier) and... See more
AVOID at all costs took our money never received goods. Then denied ever receiving order even though week before they were ‘chasing the courier’ to see when it would be delivered. Luckily paid throu... See more
Company details
Information provided by various external sources
Operating out of locations as varied as Cornwall, Middlesex and Cambridgeshire, Pioneer Bathrooms are a leading online retailer in the DIY and home improvement sector. A team of over 25 employees specialise in sales, customer service, website development and logistics - all designed to make your order stress-free. Our safe and secure website is one of the fastest-growing in the industry!
Contact info
9 Dennis Lane, HA7 4JR, Stanmore, United Kingdom
- 0203 113 2121
- info@puritybathrooms.co.uk
- pioneerbathrooms.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
superb service
all seven items arrived on estimated time and date .all goods well packiged and in top condition, driver very helpful ,,could not be more pleased
Good quality and great price
Low profile shower tray and bifold door for under £215 ,what more do you want.
Flushed with success
I ordered some new WC Cistern lever flush handles and both the ordering service and delivery time were perfect. I would certainly use the company again and would recommend to anyone.
not what expected
We bought a freestanding bath. As we approached the check out, the page automaticly gave us the option to purchase the waste together with the bath tub. We went for it as it looked we can save few pounds if we buy together.
When the plumbers tried to fit the bathroom it turned out that the waste was the wrong type. When I called pioneer to ask them for a replacement, they asked the original back. By then the original pipe was cut as the plumbers tried to work around it and maybe fit it somehow.
All in all I had to order an other one and was fully charged!!! Totally wrong as they should have offered the right waste to begin with!!!!
Easy transaction, arrived quickly and well packaged
Not much more to add than the first sentence. Found what I needed, went through easy checkout and it turned up well packaged a couple of days later.
would recommend to friends
I ordered a vanitory unit, basin ,tap and waste from this firm and had a great bargain price, with quality goods, and excellent service.
on-time
Not only was the price affordable, I received it in time as well!
Speedy delivery of the correct product
Had never dealt with Pioneer Bathrooms before. Identified a shower-head which was just what I needed. Ordered and it came within a couple of days.
Nice taps same as our previous ones, all fitted working fine & Nicely wrapped.
We ordered replacement taps as our others were too far gone to change parts and washers. A competitive price and similar style allowed us to order. We searched a few sites but chose Pioneer Bathrooms because of price, style and delivery.
All arrived within 3 days and we're fitted easily by me and these compliment our bathroom suite which looks quite well. The taps were well wrapped in a cotton bag and boxed connectors in the mixer tap boxing and thick individual polythene sleeve for the pillar taps for our basin.
Good service, no problems yet and they look like they've been their already for a while. Very happy!!
No complaints
No issues what so ever. Arrived on time. Well packaged. Good quality product. Great price. Would use again
Fast, efficient and kept me fully informed delivering quality at a good price.
They delievered what was promised before the expected date whcih was a real bonus and it came extremely well packaged ensuring the product did not get damaged in transit. The quality of the radiators far exceeded my expectations and the look and feel of them is excellent quality.
Nice product but delivery could be better
Very pleased with Pioneer Bathrooms and the vanity unit and basin which we ordered however we would not recommend the delivery company - should have checked product before signing to accept the delivery!
Good Service, Good Price, Good Product, Quick Delivery
Absolute rip-off
I bought a shower mixer tap and when it arrived it was totally the wrong fitting to what had been advertised. I then called to inquire about the returns procedure and was informed that I had to await a collection pick-up which would cost £5 and then a re-stocking fee of £10. The total amount paid initially was £44.99 so I had to give away that £15 with no assurance that the company would re-imburse the difference back to my bank. It has been one week now!!!
So, No I would not recommend this companies business or customer service.
Perfectly simple.
Simple and easy site ,delivered in good packaging. Bookmarked for future orders
Everything Hunkidory - no prob.
Fast delivery, Strong package made to fit items. I would shop here again.. score 100%
Lovely Shower Screen!
We have purchased a walk in shower screen from Pioneer Bathrooms which from what I can see looks fine although unfortunately we are still awaiting the builders to come and install it so it is still in the packaging. However the staff at Pioneer Bathrooms were friendly and helpful, the ordering process on their website was easy to follow and the delivery time was very short so had we ben in a hurry, this would have proven to be a godsend.
Confusing branding but no other issues
Even the invitation to review the shopping comes from two different merchant brands - pioneer and purity. Image the confusion when shopping - paying in one website, getting confirmation from the other and shipping notification from yet another one. Certainly confusing if you are shopping with few other merchants at the same time on top. Certainly does not help Pioneer to stand out among other retailers. In my eyes this should be the priority issue for the company
great
The delivery was cancelled on the day but was rescheduled quickly for a saturday. Good product at good price.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








