Trading as HeatandPlumb.com Bought a tap on 27/09/2025. Black coating flaked off within a year. Retailer ignoring customer service emails and refusing to honour Consumer Rights Act 2015 durability st... See more
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Bought a gunmetal grey sink tap and with 4 weeks of use it had a noticeable scratch. Advised them tap was not fit for purpose if going to scratch with limited wear and tear. We had been careful with c... See more
Ordered a tap, took it out the box once, sent it back all within 14 days, didn't try and fit it, no tools anywhere near it. Charged £14 return cost (outrageous, they insist you use their courier) and... See more
AVOID at all costs took our money never received goods. Then denied ever receiving order even though week before they were ‘chasing the courier’ to see when it would be delivered. Luckily paid throu... See more
Company details
Information provided by various external sources
Operating out of locations as varied as Cornwall, Middlesex and Cambridgeshire, Pioneer Bathrooms are a leading online retailer in the DIY and home improvement sector. A team of over 25 employees specialise in sales, customer service, website development and logistics - all designed to make your order stress-free. Our safe and secure website is one of the fastest-growing in the industry!
Contact info
9 Dennis Lane, HA7 4JR, Stanmore, United Kingdom
- 0203 113 2121
- info@puritybathrooms.co.uk
- pioneerbathrooms.com
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Hasn’t replied to negative reviews
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Great products
We bought a series of white high gloss modular bathroom furniture and were delighted with the quality and value for money, and more importantly that we didn't have to assemble it ourselves! Our only criticism is that it was delivered on a huge pallet and we were left to unload the items ourselves and to dispose of the pallet which is still on our drive, but that was a small price to pay to keep the items damage free. Would definitely use these guys again.
Quick and easy service
Good product at a good price with fast delivery.
great price, fast delivery overall excellent
i could not have asked for better, price, delivery all top class. I will be re ordering a toilet from you this week
keep it up
Could have been better !
I ordered a Bathroom Tallboy and was very happy with the speed of the delivery however, the haulage company decided to leave me a 4' high wooden pallet, despite someone being in to receive the delivery. It took three phone calls and four days for the pallet to be collected which was unacceptable as the pallet was blocking my driveway.
I was really pleased with the Tallboy itself however, the screws that came with the handles were not long enough resulting in my husband having to find his own screws and washers to sort this issue out!
Review for product purchased
The bath screen although reasonably priced was a poor design. The panel splits in half, the first half was unstable and needed to stuck to the bath. The second panel is too heavy for the hinges so hangs down.
I would not recommend this product.
Fantastic basin and superbly quick delivery!
I was looking for a nicely sized basin for our small ensuite but didn't want it to small. The basin ordered fit the brief and at a very competitive price and the fast delivery was second to none. Would definitely recommend.
Excellent Service
On delivery we had two products that had to be replaced.. the basin had an indentation due to a manufacturer fault on the rim, the vanity unit had a split in the wood the full length of one side. The Basin shouldn't have been sent out as the fault was clear to see before packing into it's box, the vanity unit may have been damaged in transit.
Replacing the items took only a phone call and was hassle free, no evidence required that the items needed replacing, very impressed the company was prepared to take my word. Overall I would use the company again and would have no hesitation in recommending them.
Easy ordering, swift delivery, quality product.
Item came very quickly. Great value for money.
Great customer service and efficient delivery as promised.
Good quality products and delivered on time. Service provided with great quality.
The very best
The service provided was the best I have every had while shopping online very proffesional
Excellent Service
As always, a completely painless shopping experience. I knew what I wanted so no surprises regarding quality etc
Excellent service
My shower screen was delivered very quickly and in perfect condition.
fast response
Simple and fast service. Detail drawings of bath screen would have been good
Great service
Used for first time, excellent service. Goods received within days of payment. Contacted throughout with delivery updates. Would recommend using this company
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