I had a great call with Rafael Salgado. He really helped me wrap my head around the right way to use data fields in Pipedrive. He also took a look at my current processes and automations, and gave me... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Definitely glad our team went with pipedrive, it's the sales-first CRM we have been looking for, not bogged down with busy interfaces we don't need all while being flexible to adapt how we want to org... See more
Company replied
We recently transitioned from HubSpot to Pipedrive. While there were some initial teething issues as we got to grips with a new platform and adapted it to suit our previous CRM setup, we were able to... See more
Company replied
Pipedrive is a clean and intuitive CRM platform that helps keep the sales pipeline organised. But the real peace of mind came from their Customer Success Team. Our Specialist, Jonathan Martins, was a... See more
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Company details
About Pipedrive
Written by the company
Pipedrive is a sales-focused customer relationship management tool that teams of all sizes love using.
Start here your Free 14-Day Trial. Full access. No credit card required.
With 100,000+ paying customers spanning 179 countries, sales teams are drawn to Pipedrive's simple yet powerful design that prioritizes usability. When using Pipedrive, nothing falls through the cracks, allowing your team to spend less time filing and more time selling with agile and powerful CRM software.
Start here your Free 14-Day Trial. Full access. No credit card required.
With 100,000+ paying customers spanning 179 countries, sales teams are drawn to Pipedrive's simple yet powerful design that prioritizes usability. When using Pipedrive, nothing falls through the cracks, allowing your team to spend less time filing and more time selling with agile and powerful CRM software.
Contact info
United States
- pipedrive.com
4.4
Excellent
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Can be useful for appliance service businesses
We were looking for software to manage our customer journey beyond field management and after numerous demos and testing out the platform for our business needs, we decided to go with Pipedrive. We look forward to adding this software as a necessity to our workflow.
May 12, 2026
Unprompted review
Reply from Pipedrive
Hi Amanda,
Thanks for your feedback!
We’re glad to hear Pipedrive stood out as the right fit for managing your customer journey and supporting your business needs after your evaluation process.
It’s great to know you’re looking forward to making Pipedrive part of your workflow, and we’re excited to support you along the way.
Best regards,
Pipedrive Team
Plattaform experience
The platform is meeting my expectations. It is dynamic, adapts to the business, and is helping me centralize and organize business processes. Although most of it is quite intuitive, Eduardo Parreira is being a great support for full integration, proposing solutions from more accessible modules and simplifying processes. His guidance helps make the process more efficient and provides a better user experience.
May 12, 2026
Unprompted review
Reply from Pipedrive
Hi Florencia,
Thanks for your feedback!
We’re glad to hear Pipedrive is meeting your expectations and helping you centralize and organize your business processes effectively. It’s great to know the platform’s flexibility and ease of use are supporting your workflow.
We’re also happy to hear that the team has been providing valuable guidance and helping simplify the integration process with practical solutions and support.
Best regards,
Pipedrive Team
Awesome support
I just had a one-to-one support call with Eduardo Parreira.
Eduardo was super helpful and in 45 minutes was able to answer all my questions and give me some great tips on how to better manage my pipeline.
It really was top-notch customer service. Thank you
May 12, 2026
Unprompted review
Reply from Pipedrive
Hi Thomas,
Thanks for your feedback!
We’re glad to hear that the team was able to answer your questions and provide helpful tips to improve your pipeline management.
It’s great to know the session delivered such a positive experience.
Best regards,
Pipedrive Team
Zach was amazing and took the time to listen to me!
Zach was amazing and took the time to listen to what I'm trying to build so that he could make the best recommendations for my business needs. His experience and confidence gave me the trust that I was working with the correct company.
May 11, 2026
Unprompted review
Reply from Pipedrive
Hi Charlie,
Thanks for your feedback!
We’re glad to hear that the team took the time to understand your goals and provide recommendations tailored to your business needs. It’s great to know that their experience and support helped build confidence in choosing Pipedrive.
Best regards,
Pipedrive Team
Great Sales Experience
Joana Concha was professional and knowledgeable throughout the entire sales process. She was always willing to go above and beyond to ensure that we were satisfied every step of the way, including extending our trial so we could get a good feel for the system. We are looking forward to customizing Pipedrive to fit our company's needs, and we hope it serves our purposes for many years to come!
April 30, 2026
Unprompted review
Reply from Pipedrive
Hi Melissa,
Thanks for your feedback!
We’re glad to heart hat the team provided such professional and knowledgeable support throughout your sales journey and helped ensure you had the time and guidance needed to explore the platform fully.
It’s great to know you’re looking forward to customizing Pipedrive to fit your company’s needs, and we’re excited to support you along the way.
Best regards,
Pipedrive Team
My AE Jackson ran a great demo, the user experience is the best.
My AE Jackson ran a great demo, exactly what I needed, then guided me to trial, worked with me again to answer my questions, and the conversion to an account has been excellent. I have used several CRMs during my career, the user experience of Pipedrive is the best of all of them :)
May 7, 2026
Unprompted review
Reply from Pipedrive
Hi Mark,
Thanks for your feedback!
We’re glad to hear that the team provided a great demo and supported you throughout the trial and onboarding process.
It’s wonderful to know the experience helped make your transition to Pipedrive smooth and successful.
We’re especially happy to hear that Pipedrive stands out as the best user experience among the CRMs you’ve used.
Best regards,
Pipedrive Team
I have been using Pipedrive for almost 3 years.
I have been using Pipedrive for almost 3 years now, and my experience so far is great. I used to use HubSpot and Zoho CRM at my previous endeavors, but Pipedrive is better by far in terms of intuitiveness and functionality.
Getting support is also easy, and the team is kind and qualified.
May 7, 2026
Unprompted review
Reply from Pipedrive
Hi Salih,
Thanks for your feedback!
We’re thrilled to hear you’ve had a great experience with Pipedrive over the past three years and that you find it intuitive and functional compared to other CRM platforms you’ve used.
It’s also great to know our support team has been helpful, kind, and easy to reach.
Best regards,
Pipedrive Team
The User interface is amazing
The User interface is amazing, and it already has a proper funnel for the sales process
May 8, 2026
Unprompted review
Reply from Pipedrive
Hi Gasper,
Thanks for your feedback!
We’re glad to hear you’re enjoying the user interface and that the built-in sales funnel is helping support your sales process effectively.
Best regards,
Pipedrive Team
Andre and Phumza delivered excellent…
Andre and Phumza delivered excellent customer service
May 7, 2026
Unprompted review
Reply from Pipedrive
Hi Amanda,
Thanks for your feedback!
We’re glad to hear that the team delivered excellent customer service.
Thanks again for sharing your experience!
Best regards,
Pipedrive Team
Nice customer service
Nice customer service and very easy to reach. finally we decided to go ahead with Pipedrive
May 6, 2026
Unprompted review
Reply from Pipedrive
Hi Tubin,
Thanks for your feedback!
We’re glad to hear you had a positive experience with our customer service team and found us easy to reach.
It’s great to know you decided to move forward with Pipedrive.
Best regards,
Pipedrive Team
Pipedrive Feedback
After connecting with Eric and Louis, I gained a much clearer understanding of how Pipedrive can support a relationship-driven business model like ours.
They were both very helpful in walking through real scenarios and showing how the platform can track conversations, manage opportunities, and keep momentum across longer sales cycles. The customization is a big plus—it allows us to structure pipelines in a way that actually reflects how we do business.
Overall, a great experience and a strong step toward a more organized and intentional approach to business development.
April 16, 2026
Unprompted review
Reply from Pipedrive
Hi Joanne,
Thanks for your feedback!
We’re glad to hear that the team were able to provide valuable guidance and show how Pipedrive can support your relationship-driven business model. It’s great that the customization and pipeline structure are helping reflect the way your team works.
We’re happy to know the experience was a positive step toward a more organized and intentional business development process.
Best regards,
Pipedrive Team
Helpful service
Eduardo was super helpful in helping me better understand how to make PD work for my team
May 4, 2026
Unprompted review
Reply from Pipedrive
Hi Benjamin,
Thanks for your feedback!
We’re glad to hear that the team was able to help you better understand how to make Pipedrive work for your team. It’s great to know the session was helpful.
Best regards,
Pipedrive Team
Pipedrive is amazing
Pipedrive is amazing. It is affordable and meets all of my needs!
May 4, 2026
Unprompted review
Reply from Pipedrive
Hi Justin,
Thanks for your feedback!
We’re thrilled to hear Pipedrive is meeting your needs and providing great value.
Best regards,
Pipedrive Team
Reply from Pipedrive
Hi Teresa,
Thanks for your feedback!
We’re glad to hear you had a great experience with our sales support team.
Best regards,
Pipedrive Team
Pipedrive is an immature product with…
Pipedrive is an immature product with poorly designed use cases, not able to handle complexity, missing elements, and terrible AI. Customer service is strong b/c of all of the other problems. AI does not provide accurate information. I've gotten conflicting information from different human agents. It takes human agents long times to research seemingly simple solutions. They don't even provide live telephone support during CA (pacific time zone) hours. All in all I made a mistake selecting their software. I'll have to find something better, more able to handle use cases, with better AI and better customer service.
May 2, 2026
Unprompted review
Reply from Pipedrive
Hi Marc,
Thank you for your feedback, and we’re sorry to hear about your experience.
We understand your concerns around product limitations, AI accuracy, and inconsistencies in support.
This is not the experience we aim to provide, and your comments have been shared with our product and support teams.
We also take your feedback on support availability and response times seriously.
Best regards,
Pipedrive Team
Proactive customer support
Customer Success team (Rafael Salgado) reached out to offer a 45 min call to discuss what's new at pipedrive. As I am a new pipedrive user and am trying to clean up a historical set up it turned into a very useful session with handy tips on how to use the system more efficiently. I have now been offered further follow ups to focus on automation which I will definitely be taking advantage of.
April 23, 2026
Unprompted review
Reply from Pipedrive
Hi Emma,
Thanks for your feedback!
We’re glad to hear your session with the team was useful and provided practical tips to help you get more out of Pipedrive as you clean up your setup.
It’s great that the follow-up sessions on automation will also support your workflow.
Best regards,
Pipedrive Team
Overall Happy-Still feeling the product out
So I like the product, I like the follow up, the trial should be longer and should be scalable. I had a whole system built and I had to scrap it and start another build because it wasn't going to carry full support when I signed up. I got locked out with my password and didn't get a response for 4 days. These are two sticking points. I would love to see those to things change.
April 30, 2026
Unprompted review
Reply from Pipedrive
Hi Jeremiah,
Thanks for your feedback!
We’re glad to hear you like the product and the follow-up experience.
We also appreciate your suggestions regarding a longer and more scalable trial period, as well as your comments about onboarding support and account access.
We’re sorry to hear about the delay you experienced with password support, that’s not the experience we aim to provide.
Your feedback has been shared with the team as we continue to improve.
Best regards,
Pipedrive Team
It's been organizing our outreach in…
It's been organizing our outreach in ways we would never be able to! It has already brought in an offer on an apartment!
April 30, 2026
Unprompted review
Reply from Pipedrive
Hi Steven,
Thanks for your feedback!
We’re thrilled to hear Pipedrive is helping you organize your outreach so effectively and even more so that it has already contributed to bringing in an offer on an apartment!
Best regards,
Pipedrive Team
Clear and focused support
Clear and focused support, providing answers as requested without missing anything. It also suggested possible improvements. Great session.
April 30, 2026
Unprompted review
Reply from Pipedrive
Hi Tibor,
Thanks for your feedback!
We’re glad to hear you received clear and focused support, and that the session also helped highlight potential improvements.
It’s great to know it was valuable for you.
Best regards,
Pipedrive Team
Rafael Salgado really helped me
Rafael Salgado really helped me
IT was really useful to have help and insights into what we could do better
April 21, 2026
Unprompted review
Reply from Pipedrive
Hi Vlasta,
Thanks for your feedback!
We’re glad to hear that the team was able to help and provide useful insights to improve your setup.
It’s great to know the support made a difference.
Best regards,
Pipedrive Team
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