Edenmoor Reviews 1,709

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, particularly the meat, highlighting its superior flavor and tenderness compared to supermarket alternatives. Many people appreciate the wide range of choices available, including ready meals, and commend the company for providing nourishing foods that are often difficult to source elsewhere. The service is frequently described as prompt, efficient, and top-notch, with many consumers expressing their intention to order again. However, some customers also noted issues with the delivery service, experiencing delays or incorrect deliveries. A few reviewers were dissatisfied with missing items from their orders, particularly during busy periods like Christmas, and some mentioned that products arrived partially defrosted. Additionally, a small number of people expressed concerns about the lack of clear weight information for products sold by "portion size" and a minimum order value that prevented them from completing their purchase.

What people talk about most

Product

Reviewers mention positive feedback about product quality. Customers consistently praise the superb quality... See more

Quality

Reviewers highlight positive aspects of quality. Customers consistently praise the excellent quality of the... See more

Delivery service

Clients share ambiguous opinions on delivery service. Many customers praise the quick, on-time delivery,... See more

Order

People report positive experiences with order. Many customers praise the ease of ordering online and the... See more

Service

Consumers generally find the service to be positive. Many reviewers praise the prompt and efficient service,... See more

Based on these reviews

Rated 5 out of 5 stars

I’m so glad to have found you, as sadly, we have no butcher shop near us, and supermarket meat nowadays is just poor! The meat products at Edenmoor are excellent, obviously just another level, and my... See more

Rated 5 out of 5 stars

Fantastic 3kg unsmoked ham. Delicious - followed instrustions of soaking overnight, 1st boil , 2nd boil in water, onion, carrot, celery & spices (pepper, bayleaves, cloves & star anise)rather than my... See more

Rated 4 out of 5 stars

Great as usual I always buy my beef or chicken bones from piper farm my bone broth has always turned out great Only disappointing side is the price, it’s gone up significantly and yes we all know i... See more

Rated 4 out of 5 stars

I have been getttinf the organic chicken breasts with skin on and they are the most delicious, the flavour so great and so quick to prepare.’ Not so enthusiastic with the hunch of venison and duck w... See more


Company details

  1. Butcher Shop
  2. Fish Store
  3. Food Producer
  4. Frozen Food Store
  5. Meat Products Supplier
  6. Poultry Store

Written by the company

Award-winning artisan butchers and farmers based in Cullompton, Devon. At Edenmoor, our mission is simple: to bring the finest food in the UK straight to your door and to connect you with food you can trust.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

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Replied to 86% of negative reviews

Typically replies within 1 week

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Rated 3 out of 5 stars

Recent good customer!

I’ve spent a lot with them over the last few months & the lamb is the best & the fish is not so good. Unfortunately we have discovered they’re not the small family run farm that they say they are & are in fact a central hub for all local farms so this has put me off as I like transparency right from the start.

September 16, 2025
Unprompted review
Edenmoor logo

Reply from Edenmoor

Hi Mary,

Thank you for taking the time to leave us a review.

Here at Pipers Farm we do offer complete transparency in that we are not a standard farm shop, but instead we work with around 40 different local farms to be able to able to offer our customers such a wide range of delicious products, whilst also ensuring that the incredibly high standards of welfare for the animals and continuing to build a community of British farms and farmers.

You can find out more in our About Us section here: https://pipersfarm.com/pages/about-us

Best Wishes,
James

Rated 5 out of 5 stars

Quality well-worth paying for, excellent value and utterly delicious!

Pipers farm offer such a wide range of high quality products and you know that they're ethically produced and that you are supporting British farming. The ordering process is so easy, communication is excellent and delivery is quick and reliable. The shoulder of lamb was delicious, slow-cooked juiciness, full of flavour! The pork chops above and beyond the mass-produced meat from a supermarket. Yes, this produce is more expensive but it is of a quality well-worth paying for, it is excellent value and utterly delicious!

September 16, 2025
Unprompted review
Rated 5 out of 5 stars

Lovely company

Lovely company. High welfare meat and sustainable farming. Fantastic burgers and best black pudding I have ever tested. Great customer service too.

September 5, 2025
Unprompted review
Rated 5 out of 5 stars

Happy customer

Whole process seam free. Speedy delivery and well packed.
Quality is excellent as always. Reliable service.

September 9, 2025
Unprompted review
Rated 5 out of 5 stars

We were really impressed with the meat…

We were really impressed with the meat selection we ordered, what we’ve tried so far (sausages, bacon and chicken burgers) have tasted great. I feel reassured that we are buying meat from a company that truly cares for the animals welfare and they have even answered further questions I had with confidence that reassured me that we have found a great place to buy our meat for the family. We also ordered cheese and yoghurt which has been delicious. They have inspired us to reduce the amount of meat we eat too. Looking forward to more orders. Thank you ☺️

September 5, 2025
Unprompted review
Rated 5 out of 5 stars

Good customer service

I've been ordering from Pipers Farm for 4 years now and have always found the meat to be high quality.
The deliveries I'm sure used to be in temperature controlled vans but it no longer seems to be the case which is sad.
Our order arrived and all of the sausages and burgers had defrosted completely - I noticed on the packaging it said if they were totally defrosted we couldn't refreeze.
There wasn't a chance we could eat all that in a couple of days so I called the customer call line.
The lady on the phone took note of my worries and resent out another parcel which was excellent.
5 stars for Pipers Farm.
0 stars for delivery because the burgers have arrived again totally defrosted.
I've taken a video to show them, not to complain but because I think they need to look at their delivery processes. Its not cheap and a waste for them and us which I'd hate to be happening elsewhere too.

September 9, 2025
Unprompted review
Rated 5 out of 5 stars

No issues with ordering and delivery…

No issues with ordering and delivery arrived at the expected time and in sound condition.
Never had any problems from pipers although I find when offers on on you have to place order quickly, goods very often out of stock, I personally find the points system could be less
Awkward

September 2, 2025
Unprompted review
Rated 5 out of 5 stars

This is THE COMPANY to use.

Have dealt with Pipers for a good while now, only ever had one problem which was carrier related and they sorted it within 24 hours, they deliver to me offshore so have all the logistics to deal with and they do.
The products are first class and I pay no more than I
do locally but get better value for money, the size of the order is not important to them but customer satisfaction certainly is, be a meat eater but be aware where the animal welfare counts and give Pipers Farm a try you will be pleasantly surprised,

September 3, 2025
Unprompted review
Rated 3 out of 5 stars

Haven't eaten everything that we…

Haven't eaten everything that we ordered yet.
The chicken was good.
But the big surprise were the lamb steaks when they turned up. On the website there are some nice photos of some big fat lamb steaks, so I think great we'll havesome of them. Trouble is I didn't read the small print that says the steaks are 80g (!!!) They turned up and are the size of a fifty pence piece.
Slightly disingenuous comparing my lamb steaks with the photos on the website.
Hohum.

September 4, 2025
Unprompted review
Edenmoor logo

Reply from Edenmoor

Hi Mr Rovira,

Thank you for taking the time to share your feedback, we really appreciate you giving our products a try.

We're delighted to hear that you enjoyed the chicken, and especially pleased that the lamb steaks caught your eye on the website. We're sorry to hear they didn’t quite match your expectations in terms of size.

You’re absolutely right, the lamb steaks are indeed 80g, and we do try to make that clear in the product description. That said, we understand how the photography may have set a different expectation, and we’ll review everything to ensure they more accurately reflect portion sizes going forward. Your input is invaluable in helping us improve that experience.

If you have any further questions or concerns about your order, or would like to try a larger cut of lamb next time, we’d be happy to make some recommendations.

Thanks again for your honest review, we hope the rest of your order brings more good surprises.

Best Wishes,
James

Rated 5 out of 5 stars

Great products

Great products, hence I'm a regular customer. Sometimes the website glitches and things go wrong but they rectify it which shows great customer service.

September 1, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent quality fresh meat

Excellent quality fresh meat. Succulent, with so much incredible flavour.
Stunning array of products to choose from, will certainly be placing another order.
Many thanks Pipers Farm.

August 29, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent produce.

The meat from Pipers Farm is always excellent quality and there's plenty of choice - not just meat! Prices are competitive for organic produce. Delivery is prompt and packaging very "green". We are so happy to have discovered Pipers Farm and will continue to buy from them.

September 2, 2025
Unprompted review

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