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Review summary

Created with AI, based on recent reviews

Evaluating 56 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly demeanor, highlighting their availability and detailed explanations. The service is frequently described as excellent, efficient, and quick, with many appreciating the proactive approach and the ease of the overall process in finding suitable accommodation or managing properties. However, some people were dissatisfied with specific aspects of the service, mentioning issues with contract amendments and a lack of clear explanations from the agency. A few reviewers also reported experiencing unprofessional communication from a staff member during a phone call.

What people talk about most

Staff

Customers had positive experiences with staff. Many reviewers praise the team for being friendly, helpful,... See more

Service

Users describe positive interactions with service. Many customers found the service amazing, with people... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Finding a flat for the summer was very helpful and the service was quick. Special thanks to Laura, my housing agent, who was very kind and responsive when answering questions. I will miss the property... See more

Rated 5 out of 5 stars

We have been with Pisoria for over 8 years. We received very good service on all fronts. They are friendly, proactive, and sort out all problems

Rated 5 out of 5 stars

Really a life saver! Especially considering it’s August. My agent Bernardo was always available, professional and helpful - made finding a new place a lot easier!

Rated 5 out of 5 stars

After a long, dreadful search for the place, I came across this agency and finally managed to secure a place :) Bernardo was super helpful, answered all my questions and helped me through the whole pr... See more


Company details

  1. Property Management Company

Written by the company

Pisoria offers flats and flatsharing accommodation across London. Uniquely, Pisoria provides a full service to its tenants for a simple, single monthly fee. - All bills are included; - All properties come with fast-speed wifi broadband; - All properties have a cleaning service; - Additional furniture will be added at your request; - Most flats come with a wall-mounted flat screen TV; - No need to use an estate agent, so no need to pay a finders fee.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

127 reviews

5-star
4-star
3-star
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1-star

Replied to 66% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Excellent service

Want to give a big thank you to Vivek and the team at Pisoria! Vivek was very proactive, knowledgeable and easy to get a hold of - all things you need in an estate agent when looking for a new property to rent.

February 28, 2022
Unprompted review
Rated 5 out of 5 stars

Big thank you to Vivek

My experience with Pisoria is been probably the best experience I haver had towards letting agency’s very easy going and responsive
While I was away They got a room exactly where I wanted and a big thank you to Vivek very helpful respectful and he answered all my questions so a big thank you to him
Ed

February 1, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service from Rosana from Pisoria

Excellent service from Pisoria. Extremely pleased with the service I received from Rosana. What a professional and seamless experience! Rosana was super helpful, efficient and really wonderful to work with, communicating with me every step of the way. Thank you for helping me find a room. Would highly recommend Pisoria and Rosana to everyone!

January 31, 2022
Unprompted review
Rated 3 out of 5 stars

Decent agency

Decent agency with good properties and a good property management team. If there were any issues with the flat they usually resolved them in a timely manner.

However they tend to repeatedly visit the flat without giving the 24 hrs notice as per their rental agreement, even after I pointed this out to them. Also on one instance an external contractor made his way into my room after Pisoria assured me he would not enter my room so not great to have strangers coming into your room without your knowledge. My advice for future tenants is to be careful with what you leave in your room, especially sensitive documents and such because you never know who will end up visiting your room.

Their adverts are a bit misleading (I guess that applies to every agency in London anyway). For instance a property advertised as having two toilets when in fact there's only one (not a big deal but why mislead with such a silly thing).

Overall good agency, I would recommend renting through them, but left me a bit disappointed by the end of my tenancy.

January 12, 2022
Unprompted review
Pisoria logo

Reply from Pisoria

Hello Adam,

First of all, I would like to apologize regarding the viewings at your property, we weren't visiting your room, but your flatmate's room. We sent an email 24 hours before visiting and as a goodwill gesture, we also send it to all the tenants. Future tenants shouldn't be worried about leaving sensitive documents as all our rooms have a key and door lock.

Regarding our adverts, please allow me to tell you that they are not misleading, in fact, you can check our website and you will see your property listed with one toilet. Regarding other platforms, sometimes mistakes happen, but we are making our best to resolve them in a timely manner. That being said, all of our tenants can check verified videos before going to the property for a final inspection.

Our aim is to provide the best service possible to all of our tenants.
Thank you for your review!

Rated 5 out of 5 stars

Had a very pleasant experience with an…

Had a very pleasant experience with an agent called Vivek. Very polite, charismatic, and personable, always on call when you need him, and always goes the extra mile for his tenants. The properties are exactly as advertised too. I highly recommend.

October 27, 2021
Unprompted review
Pisoria logo

Reply from Pisoria

Hi Jesse, we are proud to hear that your experience with Vivek has been a pleasant one. We hope that you enjoy your stay with us, and thank you for taking the time to review us. If you need anything please do not hesitate to reach out. Kind regards, Pisoria

Rated 4 out of 5 stars

Nice experience

It was a nice experience.
Especially, thanks to Rosana.
She helped me a lot and found a valuable apartment.

October 26, 2021
Unprompted review
Pisoria logo

Reply from Pisoria

Hi Olivia, Thank you for leaving kind words here for Rosana, it is much appreciated. We sincerely hope that you enjoy your stay with us and should you need anything in the meantime please do let us know. Many thanks, Pisoria

Rated 4 out of 5 stars

My experience with Pisoria was good…

My experience with Pisoria was good overall. Rosana was responsive to my queries and I am satisfied with the house.

October 23, 2021
Unprompted review
Pisoria logo

Reply from Pisoria

Hi Leila, thank you so much for the kind review, we are glad that you are happy at the house and with Rosana's service. We sincerely hope that you enjoy your stay with us and if you have any questions in the meantime please do let us know! Kind regards, Pisoria

Rated 5 out of 5 stars

The company offers a good service to…

The company offers a good service to myself and everyone in the team are friendly and in particular Rosana is helpful.

October 23, 2021
Unprompted review
Pisoria logo

Reply from Pisoria

Thanks so much Vincent! We look forward to working together for many more years to come. Pisoria

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