Finding a flat for the summer was very helpful and the service was quick. Special thanks to Laura, my housing agent, who was very kind and responsive when answering questions. I will miss the property... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We have been with Pisoria for over 8 years. We received very good service on all fronts. They are friendly, proactive, and sort out all problems
Really a life saver! Especially considering it’s August. My agent Bernardo was always available, professional and helpful - made finding a new place a lot easier!
After a long, dreadful search for the place, I came across this agency and finally managed to secure a place :) Bernardo was super helpful, answered all my questions and helped me through the whole pr... See more
Company details
Written by the company
Pisoria offers flats and flatsharing accommodation across London. Uniquely, Pisoria provides a full service to its tenants for a simple, single monthly fee. - All bills are included; - All properties come with fast-speed wifi broadband; - All properties have a cleaning service; - Additional furniture will be added at your request; - Most flats come with a wall-mounted flat screen TV; - No need to use an estate agent, so no need to pay a finders fee.
Contact info
101 Roman Road, E2 0QN, London, United Kingdom
- 02087098120
- info@pisoria.com
- pisoria.com
4.7
Excellent
127 reviews
Replied to 66% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Cancelled a viewing Friday afternoon…
Cancelled a viewing Friday afternoon with 45 min notice because the guy was sick (understandable) the following day cancelled two viewing with 7 minutes notice, Seriously?
Unprofessional and waste of time.
June 8, 2019
Unprompted review
Reply from Pisoria
We are sorry that you experienced a late cancellation of a viewing. We always aim to give ample notice of any change in plans. From time to time an emergency or unexpected event may crop us - as is sometimes in the nature of property management. If you wanted to let me know who your viewing was with I could look into this for you to try to find an explanation.
Should you wish to view another property with Pisoria in the future, I trust that you will experience service as usual, which we strive to ensure means punctual, polite and helpful letting agents.
Dodgy Landlords - avoid if possible
I would not recommend renting through Pisoria. The issue is that they deal with bad landlords and are not capable or stong anough to push back and make landlords act when needed. Only giving two stars because the agents do at least try.
My case was that my bedroom ceiling (and two other rooms) started leaking within three weeks of moving in and despite dozens of emails, calls and promises that it would be fixed it never was. For the remaining 3.5 months of my tenancy, it leaked every time it rained and a 1.5 inch hole formed in my room ceiling.
I withheld my final month's rent as compensation for the breach but the landlord simply claimed it all back from my deposit. After disputing it through DPS they didn't hesitate to award me a full return of my deposit.
It's also worth noting that Pisoria exchange good reviews for vouchers and have their own staff leaving good reveiws so don't necessarily trust the good ones.
May 3, 2019
Unprompted review
Reply from Pisoria
I am sorry that you have had such a bad experience renting a property which was supplied by one of our 3rd party landlords. We pride ourselves on all of the properties that we provide, including those owned by our 3rd party landlords. The leak that you experienced was a sudden onset, and proved very difficult to resolve, especially as we needed to push and prompt the landlord to make the resolution. We are of course no longer working with this landlord and property.
We carefully assess all of our properties before taking them on, and upon first inspection by us there was no leak at the property and it was in a good condition.
We are truly sorry for the circumstances that followed, sometimes difficult circumstances arise, and we always give our best and push for these to be resolved appropriately. Sometimes the circumstances are such that a bad experience as a result is very difficult to avoid. We are only sorry that you experienced one of these circumstances, and will strive to eradicate that memory should you decide to rent again with Pisoria in the future.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.