Pivo Reviews 

We have now had Pivo for several months and cannot get the device functioning. There is no one to call, you have to email and responses are very "go to this article". This is not at all what we were sold at SalesMastery2025. There is no way to use this device to our benefit.

Received, took like 2 weeks to received it and Still have issues learning how to use it

I initially had an issue with my order where two items were missing, and an extra item I didn’t order was sent by mistake. I contacted their support team and they were incredibly helpful and professional. After investigating, they promptly arranged the shipment of the missing items and even included a complimentary gift as an apology for the inconvenience.

Even though it didn’t start perfectly, the way they handled the situation was outstanding. Great customer service and a team that truly cares
super job!

Let me say at the outset that in more than 50 years, I have NEVER experienced a more professional, supportive, satisfactory, and PERSONAL response to a product malfunction than I received from Pivo. In truth, I simply didn't believe such a high level of service existed anymore.
Allow me to explain: After more than a year of use, my Pivo external mic started switching on and off during my equestrian lessons, absolutely ruining the value of my recordings. It was distressing, because I never knew when the malfunction would happen.
Finally, with VERY low expectations, I decided to send an SOS (on a Sunday!) to Pivo. LESS THAN 12 hours later (they ask you to allow them 24), I received a response from the Pivo support group. It was no canned message. No, it was an exceptionally personal and supportive response, and Shane, the team leader, encouraged me to make a few initial steps to test the system while he investigated the problem with his team. I did, and the tests failed. Again, he replied to my response in less than 12 hours. We went through a few days of more detailed testing, and at the end, Shane did NOT simply and coldly conclude "Sorry about that, but you need a new mic." No, he wrote me a detailed email reviewing our tests point by point before concluding (point by point again) that it most probably was not my phone or my internet connection, or my Pivo pod. It was the mic hardware. He then assured me that the malfunction should NOT have happened and that I needed to send him the details of my order so that he could send me a replacement mic. I wrote him back with my info, admitting that I understood that it was probably out of warranty. But wonder of wonders! He immediately wrote back assuring me that this was an exceptional situation and he would replace the mic at no charge.
I am STILL amazed at this extraordinary example of true customer service. It does actually exist, and I hold it as a bar to the rest of the business world. True customer service CAN be practiced, and there is one star out there to show you how to do it: Pivo. Hurrah!

Amazing customer support! Response time is fabulous. Personalized and respond to specific question with solutions/answers. Highly recommend!

They help very fast. Very nice contact.

Love the pivo. Avid horse rider a the pivo helps me see myself an know what to correct! Many thanks

The education is lacking and it's not doing what the salesperson said it would. I regret my purchase.

Absolutely no complaints. Fast feedback. Open dialogue and a very quick solution! This company should teach others how to communicate with customers!

Perfect.

Pivo costumer service is very good. My Pivo silver stopped working and was loosing signale.

Pivo service sent me a new Pivo for free. Thanks Pivo team.

Iam tracking horses om dressage and Pivo follows the horse very good. Just easy. Love my Pivo!!!

It took a while until my requests was noticed and since I bought from a different Shop it was hard to find the pivo Support, but after that the procedure was very quick and unproblematic and the Problem got fixed

Perfect customer support. Answered quick and friendly. Thanks to Jhoven!

Very communicative and generously honored a USEF discount I had received after I ordered the Pivo.

Prompt Service & good communcation. Good product.

I’ve had my Pivo for 4 years. It always worked perfectly. Two months ago, it stopped recording. I contacted Pivo and explained the problem. They answered my text within a few hours with a solution. I did exactly what was told and now I have my pivo working correctly again. Highly recommend. Thank you.

The quality of support I received was very high. After several attempts to adjust the settings of my purchased Pivo, the company decided that it would be best to replace my device with a new one. I really appreciate this customer-oriented approach.

logins do not work, tried password reset several times, still not able to access the training. Lots of emails for sure, but nothing that actually shows how to use the software like was shown at the salesmastery booth. It had AI that he talked into and it showed scripts and edited the videos right there. I am not seeing any of this. I also paid for the training but dont see anything. No phone numbers to call and get help. terrible experience.

A useful gadget for work with horses, both for riding and groundwork, to help you see what you're doing right and wrong, and to get feedback from others. It's ideally placed in the middle of a riding ring, but I found, after some experimentation, that it also works from the side of an enclosure, necessary for my situation, in which loose horses are often walking around inside a paddock or arena. There were a few glitches getting it going, and the support person was very helpful and responsive.

I was told I would be contacted by another department to discuss a return and refund and have not heard back.

I bought the training and support and can't figure out who to contact to get this service I paid $500. for. I have also learned that I might have to buy a real estate template for more money. I spent $1700. believed this was the real estate package with everything I needed to hit the ground running.