Pivo Reviews 

The tech gets back with a response, very quickly, an answers my question.

I have not received the training I paid for, I am struggling with the Pivo Tour I created it does nothing.

Been waiting 3 days for instructions to return my product no reply emailed multiple times now

No guidance whatsoever on how to start this..

Great experience with purchasing and Pivo premium training.

Have not received training on product that was purchased.

I really live it!

Great hands on presentation

Excellent communication and helpful support.
The team guided me through the process and quickly identified that my device was malfunctioning. I’ve now received a replacement, and everything is working perfectly. Really appreciate the efficient and friendly service!

Our experience with Pivo Real Estate has been extremely disappointing from start to finish. We ordered two cameras from them — the first arrived after about two weeks, but the second took over three months to show up. We had to reach out multiple times just to get updates, and communication was minimal at best.

When we asked for training on their services, Jay was initially helpful but never actually scheduled a session. After several attempts to follow up, we were continually pushed off to other people who also provided no assistance. Their support team was completely unresponsive — they didn’t even reply to our emails. Once we finally asked for a refund due to the poor service and disappointing product performance, Jay stopped responding altogether.

As for the product itself, it’s far below the quality and capability they advertise. The features are extremely basic, and for the price they charge, it feels like a total rip-off.

At this point, we’ve received no refund, no training, and no support. I would strongly advise anyone considering Pivo Real Estate to think twice before spending your money here. The customer service is non-existent, and the product does not live up to its marketing claims.

I purchased the PIVO Real Estate Pack at the Tom Ferry Convention in Dallas in August of 2025. Jay Tsai was pitching this product to include a built-in teleprompter. What Jay did not disclose was that the teleprompter was provided through a separate subscription to BIGVUE. Further, it was not disclosed that the "starter" subscription was only good for one year. Then there would be an annual charge of $149.00. This was confirmed to me by the representative at BIGVUE and through several emails from BIGVUE.

The pitch at Tom Ferry was "buy it now at the convention and for the special price of $499.00 plus an extra $150.00 for training you will have an all-in-one social media tool." This is not what I received.

I watched the videos had a Zoom training session with BIGVUE and then got charged a second starter subscription fee of $149.00. This fee was later refunded, however, since then I no longer have ANY subscription to BIGVUE and thus no use of the teleprompter. Since then, I've sent numerous emails to both PIVO and BIGVUE to get assistance. I've spoken to Jay over the phone and still no resolution. He personally promised to call me back and never did. I further went to PIVO's Facebook page and asked for help. My post was flagged for review and still has not been posted on their page, nor has anyone reached out to me from PIVO.

This product was misrepresented from the start. It was sold as an all-in-one social media and video making tool that comes with support. Now I have an expensive camera with no support. There is no phone support only email which largely gets ignored.

I also have a subscription to CapCut PRO which includes a teleprompter. Based on my usage, CapCut Pro has much better editing and AI capabilities as compared to BIGVUE.

This non-disclosure and now poor customer service makes me regret my purchase. At this point, the only right thing for PIVO to do is to give me a refund.

Warning to others . . . please look at all of the reviews not just the positive ones. There are others who are having similar issues as I am experiencing.

So far I've been waiting on support

when I purchase the Pivo at the trade show I was told I would get a 1 yr subscription for a Teleprompter which I never got The app is not that same as show. for the amount I paid this was very disappointing.

J Hoven, Pivo Support: I just wanted to take a moment to thank you for the outstanding service you provided. Your professionalism, patience, and clear communication truly stood out and made what could have been a frustrating experience exceptionally smooth.
It’s rare to come across someone who takes such genuine pride in their work and goes the extra mile to help customers — and I wanted to make sure you know how much it was appreciated.

Our request was taken care of very quickly and very seriously. Swift responses to our questions regarding our returned Pivo.

The Pivo Bot is good the app is great. The option that you have in the apps to customize your videos is great. The Pivot Bot could use more lighting like a ring .

I purchased the PIVO pack for real estate. I have been learning and made my first Dollhouse for a current listing. Things are going well. Dollhouse turned out nice. Still perfecting my skills. So far things are going well.

I felt like I have been cheated on. The product you sell I could have found it for less. One stand broke I feel because of bad design. I do not feel that the product came with training to use it effectively for real estate. Sold a bill of goods that did not add up.

I was told I would get things at the conference and didn't. I didn't get a carrying case with my Pivo. I have an Android phone so I don't get all the apps that was shown to us.

This product was misrepresented from the start. It was sold as an all-in-one social media and video making tool, but none of the promised functions were included or supported after purchase. The apps that were sold as part of the package turned out to be separate apps which had I known, I would not have purchased this. I paid over $700 at a professional convention for something that sells on Amazon for about $250.

The rep who sold it to me has ignored my requests to return the product and only sends video links and inconsistent instructions on training and “app code” emails I never received. I have requested to return three times in 20 days without any response from Pivo. Recently, the rep texted me to see “how it is going?…” after I have asked to return it.

No customer support not even a phone number to call or email to write. They have an “intake” form that, upon completing, there is no email confirmation it was received on their end. There is absolutely no accountability. You should consider other products because this one will leave you with a headache.