Pivo Reviews 

Quick and nice replies

When I had an issue with my pivo control unit, customer service were able to resolve it quickly and efficiently and went over and beyond my expectations. I received a new one in the mail within a week. I use my pivo constantly to record my horse training and lessons so I can't live without it now. Thanks Pivo!

I had the pivo on a tripod and if got knocked over and broke instantly. So cheaply made it literally lasted me one use.

This product was misrepresented at the time of sale. It was promoted as an all-in-one Pivo social media and video creation tool with integrated app features, yet none of those functions were included or supported after purchase. The same device sells for under $200 on Amazon, yet I was charged over $500 at a convention, which I only trusted because it was part of a respected professional event.

Customer service has been unresponsive. The representative who sold it to me eventually texted back, telling me to “watch YouTube videos” and that I should have received “emails with app codes,” which I never did (aside from my purchase receipt). Also he NEVER mentioned these apps would be seperate. Despite multiple attempts, no one has helped me with a return or support.

If I could, I would give zero stars. Please do not purchase this product!! You will be left to figure everything out on your own.

I’ve reached out to my sales rep multiple times and have not received any training or calls back

Pivo has been a pleasure to deal with, from the product to customer service. This device offers tools perfect for social media marketing and athletic purposes too. Highly recommend!

This is the best idea for realtors. I guess since I’m an older Realtor, I should have questioned how easy would it be to set up pivo & actually start using it. I’ve had this for almost a month & gone through several of the training videos. I’m still unable to use the AI portion and get it functioning properly.

So unhappy with my purchase.

I am still waiting for someone to get back to me about my issue. So far my experience is horrible with any customer service.

Works as described

Learning how to use it now! Cant wait to take my videos to the next level!

As a non-social media user, you have made the process easy to understand. Now it is in my hands to execute

Customer service It's very very slow and must be AI and not a real person, You get no real answers. There is no phone number to call and no real person to talk to.
They can respond to my review but they can't remedy my issues. They asked me to respond to the same email that I've already tried to get help from.

The inspector spoke very soft and it was hard to understand him.

I bought pivo at a summit in Dallas. we were among the last ones to leave on the last day of the summit. After the demo I specifically asked if there was a subscription that goes with the purchase, not just me, two other friends of mine asked too. We were clearly told there is NO subscription that goes with it. the item came on time. my friend opened the package and soon realized its a subscription model and returned it within the return window. I made the mistake of delaying the opening. When i reached customer service, they refused, on the basis of the return window. The product is expensive and the subscription model makes it even more expensive. I am tired of vendors forcing customers with the sale. even if its unused.

Extremely helpful and patient with me when I encountered an issue. They ensured a complete resolution.

Very useful assistance, but I wonder why you don't have a manual (PDF) that PIVO users can refer to. I don't find the instructional videos very helpful.

I’m using the Pivo for my horse riding lessons. Although the Pivo captures the horse on screen, it constantly moves the smartphone camera back and forth without stopping. Watching the video makes me feel nauseous, similar to feeling carsick. Do you have any tips for stabilizing the camera?

Very helpful and fantastic customer service

My original tripod was slightly unlevel and Pivo support immediately sent me a new one. Great communication throughout the process.