Pivo Reviews 

I only asked a question and got a fast and nice reply. All good!

The company responds quickly when I had questions about my product. They were very friendly and helped me fix my prolem in short time with less hassle. I like theire products.

I asked a question and it was answered promptly by a person not a chatbot!!!

Exact description:

The product model numbers R1 and RE1 are not indicators of specific Pod models. You can identify with the actual Pod size.

There is a clear distinction between the two models you mentioned:
The Pivo Pod Silver supports a smartphone and has a silver band. Please refer to the picture below.


The Pivo Pod Max is built with a heavy-duty motor and can support a smartphone, tablet, and camera. It has an interactive LED light that can help you easily identify the Pod's activity and offer a longer battery life.

The remote that came with my Pivo wouldn’t connect. I received a quick response to my email, and soon a replacement was shipped to me. The whole interaction was very courteous.

I had an unusual problem with the original Pod. Kristel suggested some reset options, then some diagnostics, and quickly ascertained that the Pod had a problem that couldn't be fixed. She immediately set up a ticket for replacement, which arrived within three days. THIS...is customer service!

I reached out to Pivo as the top detached when I disconnected my phone! Almost immediately the manufacturer replaced it for me and I haven't missed recording my rides!

For a product meant to be used around horses, it should not be so easily broken. A 20% discount because one broke in less than a year is basically a slap in the face.
And the video of how to fix it should have been offered before or at least at the same time as the option to buy a new one.

I do appreciate the fast responses from pivo.

I am in the real estate industry and bought PIVO for my videos and social media. On a windy day, it fell and tried to get assistance through PIVO customer service support.
Kristel was very helpful and stayed on top of the process. I was able to get a replacement and also received a discount for accessories to avoid another accident.
I would certainly recommend PIVO to all the agents out there!

Shane with pivo support went above and beyond to help me with my software issues. I cannot even begin to tell you the peace of mind it gives me to know that if something goes wrong, they are there to help. They've made a loyal user out of me for sure. Thank you!

It must not be explained, that PIVO deliveres a nearly perfect product, although it is produced in China.
I used this pod some days in month and i kept it on standby by charging it constant.
Some days after guarantee has elapsed, the USB-Port to charge the pod is broken and it felt into the pod.
There was no posibility to open and perhaps repair the pod.
I wrote an email to the PIVO-Support and told them my pain.
I reached a customer-success-specialist and have been asked for some usual dates about the pod.
The communication was very polite and in front of all,
it was helpful and successful !
After 2 weeks, I held in my hands a new PIVO pod.
This service is customer oriented and I would like to give them 10 stars.
Unfortunately I may not tell the name of this great service-employee
but
Thank you very much again and again.

Very good customer support in case of technical issues/questions. Fast and super friendly.

I am impressed with the Pivo company for reaching out to check on me and answer my questions after unboxing the product I ordered. The tech support person that I talked with, Sherwin, was very knowledgable about Pivo's products and answered all of my questions with patience!

After purchasing the Pivo Pro Max Pack at a real estate convention, the equipment was shipped to our office and received very quickly. Setting up the equipment was extremely easy, but receiving a response about setting up our account online has been very difficult. With multiple people emailing and calling our salesperson and emailing Pivo's support over the span of a month, we were finally able to get ahold of someone through their Facebook page, and they were very friendly and helpful.

Shane at Pivo was so helpful! Replied quickly and gave me the exact instructions which worked. Very happy! Usually with apps the help doesn’t exist so very pleased with the prompt and efficient response to my query.

My first Pivo broke on fourth use. The stand tipped and I caught it in midair well before it hit the ground and the Pivo still snapped. Their resolution was for me to buy a new one. I did because the previous version at least tracked my horse. The new one has not worked once. I have spent actual hours trying to get it to work on multiple horses at multiple locations. Their return policy requires that you pay a 20% restocking fee and pay for postage, so you’re essentially getting maybe half your money back. When companies institute return policies like this it’s because A LOT of people are wanting to make a returns. No doubt because this product does not work as advertised and is not fit to purpose.

The team is very reactive and professionnal

My experience could not have been better. I simply asked a question and before I knew it I received a new device. Now that’s customer support and service.
I’m recommending your product to friends and family. Thanks again Shane.

Simple, easy fix supplied by customer service.