Pivo Reviews 

My Pixo was sent out but did not arrive, but when I went looking for it with neighbours, no one had it. Contacted Pixo and in just over one week they had done checks with the delivery company and re-sent the replacement.

Thank you Kristel for supporting me with quick and professional answers!

They were very sweet and helpful.

My Frisian is tracked without issue, all of the Pivo controls are super easy, and the customer support from Pivo is amazing! The remote that I originally received with my Pivo wasn't properly. I contacted customer service and they sorted out a replacement and everything has been working fantastic. I'm absolutely loving my Pivo!

I have been using Pivo for 4 years and I am continually in awe of their customer service, reliability and communication. Any feedback, question and support is addressed in record time. I'm always looking to share this experience with friends, family and colleagues. I can't live without my pivo pod now for my horse training and I'm forever grateful to have such a responsive team as Pivo a click away.

Bought a brand new Pivo Pod Red this month for my girlfriend. Experience was bad enough I'm writing my first online review.

There's dozens of videos online showing this exact product being used and recommended for horse riding, so had a frustrating few hours trying to find horse mode with no joy. My girlfriend emailed Pivo.

They admitted that they'd removed horse mode for new Pivo Pod Red customers, despite this exact model being used with horses in their own online YouTube marketing.

They implied my girlfriend had been duped (or was lying) about it being a new product as we'd bought it from an eBay shop. The UK registered, electrical retailer, ltd company had sold 33 of this model on ebay and had Pivo Lites in 3 different colours (each with 10+ in stock) - all second hand maybe?! Nonsense.

Pivo said if we wanted to buy the "Right" model, they'd give her 20% off from their website- implying the mistake was ours! I'd bought the exact model I wanted, they'd just removed the useful features without any warning.

It's terrible customer service - a company that will let you buy a physical product, then remove the functionality from the App (the only way to use it) and tell you it's your fault and to spend more money with them...

Looking into it, they've only removed this from newly registered users, despite Pivo Pod Reds still being in stock new from dozens of places online.

Sinisterly, it's all hidden behind subtle changes in branding and semantics. Their website says "Pivo Pods" have horse mode and we bought a "Pivo Pod (red)"... but they've renamed "Pivo Pod (red)" as "Pivo Pod Lite Classics" which they (now) clearly state doesn't have horse mode. Short of researching the history of Pivo, this is hopelessly, perhaps deliberately, confusing for customers while all models are still available.

In another post, the excuse they made was that horse mode was only ever "Beta". Beta to me, and most people, means that it's under development, so while it may still have a few bugs until a final version is released, it does NOT mean that the feature will be removed without warning. And it's not as if horse mode was a complete failure- people who registered this exact model before an arbitrary date can use it!

The ethical thing to do would be to continue to offer "horse mode" to any customer buying a Pivo Pod Red, customers who understandably expect to have it. They could remove it from the rebranded release and could surely check this with minimal extra effort (receipt, serial number, picture of packaging), even if the app can't differentiate. Instead they gouge you for more money, offering a pathetic 20% discount (they'd still make more profit from that than selling wholesale).

It's utterly untrustworthy behaviour, so don't be surprised if, even if you buy a current model, they remove features, claiming it's for customers benefit as the even more expensive models are better suited etc. "Thanks for spending money with us, but now you need to spend more"...

Oh, but you're a "valued customer [they'd] like to keep"... just not help or give you a product you can use.

The customer service was fast, respectful and willing to accommodate a change in my order and help with the amazon shipping error. Great customer service that is hard to find these days!!!

Polite. Helpful. Unable to repair but offered a discounted replacement. Thank you!

Absolute nightmare does not work with horses. Will not track horse, dog or human on any setting whatsoever. Just stays still saying “searching”. Help centre just fires off automated emails with out of date links that have videos explaining an interface that’s completely different. Absolutely un useable awful waste of money just a way to ruin all your lessons and rides trying to set it up.

Outstanding communication. Very fast product replacement. The entire purchase and then after the sale communication was flawless. Top notch!

my order was lost by my mail carrier and they quickly replaced my item with no hassle

I saw the Pivo lite advertised on CBS morning. I ordered immediately for my 8 yr old grandson not understanding it won’t work w an iPad. Later I contacted Pivo and Shane worked w me to get it returned and reordered the Max. I’m 72 yr old and can get frustrated when I can’t talk to someone to help me. But this system worked great and Shane was incredible. I’m a happy grandma!

prompt response. the reote for my new pivo was not working. i got a replacement right away

Every great inventor faces relentless curve balls from reality and will ultimately succeed, should they not quit. This team not only won't quit, they have the fortitude to maintain a excruciatingly high degree of integrity in their relationship with the customer. These are two EXTREMELY rare traits, the dual presence of which is not seen anymore. I will be following Pivo until they go public, and I'll retire off their stock a month later lol.

I was helped right away. The communication was amazing. Very helpful and there for whatever I might need.

Item hast turned up 11 days into what it a 4 day delivery. Cannot get a tracking number in spite of asking for one every day and receiving the same auto reply.

Customer service score: ZERO!!!

Customer service rep. was helpful, quick to respond with very helpful info. & links to specific topics. He saved me a lot of time.

From begging to end the experience was phenomenal with Pivo. Definitely can/will recommend. They’re customer service is super fast. Thank you for everything you guys did….