PixArt Creatives Reviews 636

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 234 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products and the outstanding service they received. Many highlight the staff's kindness, patience, and willingness to accommodate requests, making the entire process pleasant and personalized. People are particularly impressed with the final artwork, often describing it as beautiful and accurate. The customer service is frequently mentioned as excellent, with fast response times and a helpful approach to revisions and inquiries. However, some people were dissatisfied with the physical quality of certain items, specifically mentioning a mug that felt cheap and had a "made from China" sticker, which was disappointing given the price.

What people talk about most

Product

People report positive experiences with the product, expressing delight with the artwork's ability to capture... See more

Quality

Reviewers express high satisfaction with the quality of the artwork, often describing portraits as... See more

Staff

Users describe positive interactions with staff. Customers consistently praise the team's patience,... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently praise the excellent... See more

Customer service

Consumers find customer service to be positive. Reviewers consistently praise the helpfulness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very friendly people despite a very busy time of year. They made sure they got it right and were patient with me despite several revision requests, some annoyingly small and specific. But it seems the... See more

Rated 5 out of 5 stars

The team worked until we had the perfect print of our beloved Rolo. There was a small issue with the frame when it arrived but was resolved very promptly. I would have no hesitation recommending Pix A... See more

Rated 5 out of 5 stars

I was already incredibly pleased with my initial purchase and had left a 5* review stating so. Sadly 2 days after receiving the image, our beautiful boy crossed the rainbow bridge. I reached out to se... See more

Rated 5 out of 5 stars

I couldn't be happier! Customer service reached out to me with a proof prior which was greatly appreciated. After seeing it, I couldn't wait for it to come in. Absolutely beautiful portrait. I love it... See more


Company details

  1. Artist

Written by the company

Premium Custom Cartoon Pet Portraits


Contact info

4.8

Excellent

TrustScore 5 out of 5

636 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Trustworthy & Compassionate

I am so glad I found PixArt Creatives. After losing our dog to dementia thought I would give them a go and sent in a photo. Admittedly the photo quality wasn't great, but they did a fantastic job. They even allow you to tweek it until you are truly happy with the result, capturing her perfectly. Communication is prompt and under the circumstances very compassionate. You don't just feel like a number, it is truly personal. I can't thank them enough for the artwork which will now leave me with a much happier memory of Lulu. I would highly recommend PixArt to everyone and would definitely use them again. Thank you!!!

October 19, 2025
Unprompted review
Rated 5 out of 5 stars

They were so prompt to reply to my…

They were so prompt to reply to my initial order and were quick with responses via messages on Etsy! When I got the first image through, I asked for a couple amendments which they were more than happy to do. I’ve just had the final image through and I’m over the moon with it!
Thank you so much!!

October 17, 2025
Unprompted review
Rated 5 out of 5 stars

PixArt Creatives is the Best!

Love the customer support! I had a very special request, and was answered right away. My request was done wonderfully.
I highly recommend PixArt Creatives. The canvas of my dearly departed Niko and his Little Fishy is beautiful. Many thanks for a wonderful company who knows how to treat customers with kindness and care.

September 26, 2025
Rated 5 out of 5 stars

Forever My Shadow

The way that this company handled everything was with compassion and out of love. The first draft I got of my Shadow, I was not pleased at all. It didn't look like him. It was just off. It wasn't a bad drawing or anything, it just wasn't what I expected. But for me to be able to email back and tell them the changes I wanted made and apologized for being complicated, they didn't hesitate to help and adjust anything I wanted. Today, the second draft came in and immediately I was in tears. That is my boy. That is my Shadow. And for them to not know that today is likely his last day on Earth and to send over the most precious Disney inspired version of him, I can't be more grateful. This world is full of hate. But something so small of a gesture of kindness can make a difference in someone's life. So whomever my creator was on My Shadow, Thank you!

October 9, 2025
Unprompted review
Rated 5 out of 5 stars

Beautifully done, and delivered fast

It was beautiful and delivered fast! Thank you so much for this forever beautiful memory of our family mbr that passed away. This will forever be another way we as a family can remember Deebo. Losing parts of our hearts as a family is hard enough, but portraits like this make them just a bit easier. Thanks again to the artist for this beautiful forever charm!!!!

September 24, 2025
Rated 5 out of 5 stars

Beautiful workmanship and excellent customer service

We rescued our mixed breed Daphne from the shelter two years ago and I've been frustrated by our inability to find images of dogs who look like her, for ornaments, paintings, prints, pajamas, etc. I was so excited when I found PixArt Creatives. I paid the extra few dollars to receive a digital image of the image they created - when I first received it, it brought tears to me eyes because the image really captures her personality and contains a depth of emotion. I had one minor issue with the coloring of her back, because the photo I sent made it look like she was darker than she is. I emailed them about this and they immediately let me know they would work on it and just a short while later they sent me the new image with coloring that matched Daphne so well. Again, tears in my eyes. I couldn't be more pleased with the work product and the customer service.

October 2, 2025
Unprompted review
Rated 5 out of 5 stars

I ordered this gift for my friend and…

I ordered this gift for my friend and it came exactly as pictured. The team are very kind and helpful with any problems and they also give you a preview of your picture before shipping. Had a little trouble with the delivery however I had lots of help from the support team at Pixar creatives and in the end I received my parcel and I am very very happy with it.

September 25, 2025
Rated 5 out of 5 stars

Third perfect portrait!

This is the third portrait I have ordered and they have not disappoint! They are very patient, courteous and just nice! Their artistry is perfect! They will redo and redo until it is perfect to your satisfaction. I recommend everyone to do a portrait of your pet.

September 8, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing Experience

My experience with PixArt Creatives was incredible and outstanding, from the user-friendly website to the timely product delivery. I had a portrait of my puppy and they did a wonderful job! I was not expecting it to look so amazing! Great experience overall! Thank you!!

September 23, 2025
Unprompted review
Rated 5 out of 5 stars

10/10

The team paid such careful attention and care to my request, and the exceptional final product will be something my family treasures for a long time. I'm already excited to give these as gifts to my friends with pets!

September 2, 2025
Unprompted review

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