PixArt Creatives Reviews 636

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 234 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products and the outstanding service they received. Many highlight the staff's kindness, patience, and willingness to accommodate requests, making the entire process pleasant and personalized. People are particularly impressed with the final artwork, often describing it as beautiful and accurate. The customer service is frequently mentioned as excellent, with fast response times and a helpful approach to revisions and inquiries. However, some people were dissatisfied with the physical quality of certain items, specifically mentioning a mug that felt cheap and had a "made from China" sticker, which was disappointing given the price.

What people talk about most

Product

People report positive experiences with the product, expressing delight with the artwork's ability to capture... See more

Quality

Reviewers express high satisfaction with the quality of the artwork, often describing portraits as... See more

Staff

Users describe positive interactions with staff. Customers consistently praise the team's patience,... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently praise the excellent... See more

Customer service

Consumers find customer service to be positive. Reviewers consistently praise the helpfulness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very friendly people despite a very busy time of year. They made sure they got it right and were patient with me despite several revision requests, some annoyingly small and specific. But it seems the... See more

Rated 5 out of 5 stars

The team worked until we had the perfect print of our beloved Rolo. There was a small issue with the frame when it arrived but was resolved very promptly. I would have no hesitation recommending Pix A... See more

Rated 5 out of 5 stars

I was already incredibly pleased with my initial purchase and had left a 5* review stating so. Sadly 2 days after receiving the image, our beautiful boy crossed the rainbow bridge. I reached out to se... See more

Rated 5 out of 5 stars

I couldn't be happier! Customer service reached out to me with a proof prior which was greatly appreciated. After seeing it, I couldn't wait for it to come in. Absolutely beautiful portrait. I love it... See more


Company details

  1. Artist

Written by the company

Premium Custom Cartoon Pet Portraits


Contact info

4.8

Excellent

TrustScore 5 out of 5

636 reviews

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

The Perfect Gift

I have ordered two of these and LOVE both of them. They helped and revised them when I asked. They both turned out Perfect. I can't wait til Christmas to hand them out !!!

November 3, 2025
Unprompted review
Rated 3 out of 5 stars

Lack of Quality

Love the artwork and customisation, but the quality of the mug itself is bad. Extremely cheap and made from China sticker still on, for the price it’s very disappointing

October 28, 2025
Rated 5 out of 5 stars

Your customer service department outdid…

Your customer service department outdid themselves.. I had questions and requests and all were met with "no problem" and "is there anything else we can do"? They even shipped the package to my soldier son in Alaska! A one class services!!!

October 25, 2025
Rated 5 out of 5 stars

6th order and counting

This was my 6th time working with PixArt Creatives and I’ll continue coming back. It’s been one of my favorite gifts for friends and family. Some portraits were spot on right away, and a few I’ve had to make several adjustments, all the while the team has been so courteous and responsive, leaving me feeling heard and valued. I’ve had great customer service with every order and I really appreciate that!

October 27, 2025
Unprompted review
Rated 5 out of 5 stars

Phenomenal

Phenomenal! My picture turned out even better than I expected. They were patient and made every single tiny change that I ask for. I will definitely use them again.

October 29, 2025
Rated 5 out of 5 stars

Incredibly thankful

I was already incredibly pleased with my initial purchase and had left a 5* review stating so. Sadly 2 days after receiving the image, our beautiful boy crossed the rainbow bridge. I reached out to see if I can have some adjustments made to include his favourite toy. This was actioned within 24 hours and several edits were made so I could ensure I had the exact version I wanted to treasure his memory forever. I can’t thank you enough for all you did to bring some light to me and my partner in a dark time

November 1, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing work, great team!

The portrait is amazing and the team is doing a great job catering to all the requests and is super fast and professional yet kind in communication. I am already in touch with them for a second portrait of my sister’s kids and their dog. Keep up the great work!

October 23, 2025
Unprompted review
Rated 5 out of 5 stars

Bella

Absolutely amazing love my picture of my beautiful over the rainbow bridge of my Bella
I had issues downloading and I must say they were absolutely amazing in helping me manage to finally download it. Their aftercare service was phenomenal with their help and assistance.
Highly recommend these guys and will be back for my other furbabies
Thank you so very much

October 24, 2025
Unprompted review
Rated 5 out of 5 stars

20/10

From the very first email I sent, they were incredibly responsive and professional. They promptly addressed any issues I had with the canvas and consistently treated their clients with respect and professionalism. I highly recommend this company if you’re looking for a beautiful gift or something special for yourself.

October 22, 2025
Unprompted review

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