I wasn't able to use the gift code, as there was a technical error. I contacted customer support and they sent it to me in a new package free of charge. Very grateful to feel so appreciated as acustom... See more
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Lovely products, big fan of the hydrating milky mist. Ordered the supersized bottles which were dispatched quickly but lost by Hermes. Customer service at Pixi were fantastic though, quick reply and s... See more
Tried to contact Pixi since December about issues with a bottle of Pixi tonic and an eyeliner which arrived broken. Have sent photos - messages via their website contact form, emails, messages on Fac... See more
They're only getting 2 stars because their glow range has done wonders for my skin but what an awful company to try and get help from, either that or they just have useless, fake people managing the... See more
Company details
Information provided by various external sources
Pixi Beauty Offers the Best Makeup Primer, Foundation & Concealers. Selling Makeup Kits & Brush Sets. Buy online
Contact info
United Kingdom
- pixibeauty.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Don't Panic - It's all sorted.
My first time shopping with Pixi Beauty, the website is great showing a wide range of products. Purchasing was fast and easy. After a little wait my order failed to arrive. I contacted Pixi and their responce was second to non. A replacement order was dispatched and arrived a couple of days later. Christmas all sorted with time to spare. If my wife has her way I will definitely be purchasing again.
Lovely products & great customer service
Lovely products, big fan of the hydrating milky mist. Ordered the supersized bottles which were dispatched quickly but lost by Hermes. Customer service at Pixi were fantastic though, quick reply and sent out a replacement no problem. Highly recommend buying from their site.
Fabulous product and Fabulous customer service …
I recently purchased the Glow Mist spray and absolutely love love love the product. Unfortunately after using 5-6 times the nozzle stopped working. I contacted customer services and they could not have been more helpful. Fallon has organised a replacement to be sent to me.
Fabulous product matched with fabulous customer service
Customer service is very kind and…
Customer service is very kind and helpful, they respond very quickly.
I received my 10% coupon code for…
I received my 10% coupon code for signing up via text message, however it did not apply at my checkout. When I contacted the customer service to inform them, I received a courteous response within less than 24 hours and was refunded my 10% on my purchase!
Great support from Latifah!
Super quick response
Super quick response
I was assisted by Fallon who was very courteous.
My issue was resolved within a day!
Absolutely loved it.
Thank you pixi customer service!
Superb service from the customer…
Superb service from the customer service team after my order was delayed, Latifah was very helpful
Super helpful and quick response…
Super helpful and quick response customer service. I'd lost my discount code, and they generously gave me another. Great company and customer service. Thank you!!
The best!
Incredible customer service from Fallon today! I love all Pixi products and am a regular customer. I had an issue today and it was resolved effortlessly - which is rare these days. Thank you!
Excellent customer service
Fallon who dealt with my query was very professional and helpful and acted very promptly. Customer service was excellent throughout.
Great and fast reply 👌
Great and fast reply 👌 they really turned a bad experience into a good one. Awesome job! Love it!
I had an issue with an eye liner and…
I had an issue with an eye liner and Pixi sent me a replacement ASAP. Love the products so much. Was so grateful!!
Fast and efficient service
My order was lost in transit and when I contacted Pixi, they dealt with this immediately and my order arrived the next day. The service really could not be better and Pixi products are excellent. I am more than happy to be a returning customer.
I’ve just placed my first order and for…
I’ve just placed my first order and for some reason could not make the 10% off first order work …well the response was instant!
The 10% was refunded within 30 seconds of emailing. Very impressive service thank you🌸
Lost Order
I am a regular customer of pixibeauty.com and have always had perfect experiences. The products are wonderful!
Unfortunately, my order was lost in the shipping process. So, for the first time, I needed to contact Pixi customer service.
I couldn't have asked for better service. They immediately looked into the problem and are replacing my order.
This is an excellent company to deal with. Great product and service.
Thanks for all the help!
Pixi customer care team is simply…
Pixi customer care team is simply super.
They are attentive and kind, they really walk that extra mile to help you out. Definitively a service you can trust and relay on, they have been so helpful in assisting me with all the troubles due to customs issues, I am really thankful, especially to Fallon
Excellent customer service
Excellent customer service! They have a lot of products so it may become a little overwhelming but they were extremely helpful! Looking forward to trying these products
Pixi Beauty Support
I ordered a few things from pixi by Petra, because they are my favorite skin products! However the package was either Lost in translation or misdelivered so I sent a message to pixi, within a few days of trying to locate the package and not being able to they sent me the products that I ordered but did not receive. I'm waiting for my new package now, they could not have made it easier for me. I really appreciate the kind customer support I received from them. They went above and beyond to make sure I'm getting what I ordered! Top Notch service at Pixi Beauty!
Thank you for being so helpful and reliable!
I received blush that was damaged in…
I received blush that was damaged in shipping. When I contacted Pixi they immediately contacted me and corrected the situation. Their customer service (Fallon) was most satisfactory. Thank you Pixi!
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