Pixi Beauty Reviews 

200
TrustScore 3.5 out of 5

3.3

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Rated 5 out of 5 stars

I wasn't able to use the gift code, as there was a technical error. I contacted customer support and they sent it to me in a new package free of charge. Very grateful to feel so appreciated as acustom... See more

Rated 5 out of 5 stars

Lovely products, big fan of the hydrating milky mist. Ordered the supersized bottles which were dispatched quickly but lost by Hermes. Customer service at Pixi were fantastic though, quick reply and s... See more

Rated 1 out of 5 stars

Tried to contact Pixi since December about issues with a bottle of Pixi tonic and an eyeliner which arrived broken. Have sent photos - messages via their website contact form, emails, messages on Fac... See more

Rated 2 out of 5 stars

They're only getting 2 stars because their glow range has done wonders for my skin but what an awful company to try and get help from, either that or they just have useless, fake people managing the... See more

Company details

  1. Beauty & Well-being

Information provided by various external sources

Pixi Beauty Offers the Best Makeup Primer, Foundation & Concealers. Selling Makeup Kits & Brush Sets. Buy online


Contact info

3.3

Average

TrustScore 3.5 out of 5

200 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.3

All reviews

(200)

7 reviews in the last 12 months

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Rated 5 out of 5 stars

Don't Panic - It's all sorted.

My first time shopping with Pixi Beauty, the website is great showing a wide range of products. Purchasing was fast and easy. After a little wait my order failed to arrive. I contacted Pixi and their responce was second to non. A replacement order was dispatched and arrived a couple of days later. Christmas all sorted with time to spare. If my wife has her way I will definitely be purchasing again.

December 3, 2021
Unprompted review
Rated 5 out of 5 stars

Lovely products & great customer service

Lovely products, big fan of the hydrating milky mist. Ordered the supersized bottles which were dispatched quickly but lost by Hermes. Customer service at Pixi were fantastic though, quick reply and sent out a replacement no problem. Highly recommend buying from their site.

December 2, 2021
Unprompted review
Rated 5 out of 5 stars

Fabulous product and Fabulous customer service …

I recently purchased the Glow Mist spray and absolutely love love love the product. Unfortunately after using 5-6 times the nozzle stopped working. I contacted customer services and they could not have been more helpful. Fallon has organised a replacement to be sent to me.
Fabulous product matched with fabulous customer service

December 2, 2021
Unprompted review
Rated 5 out of 5 stars

I received my 10% coupon code for…

I received my 10% coupon code for signing up via text message, however it did not apply at my checkout. When I contacted the customer service to inform them, I received a courteous response within less than 24 hours and was refunded my 10% on my purchase!

November 18, 2021
Unprompted review
Rated 5 out of 5 stars

Super quick response

Super quick response
I was assisted by Fallon who was very courteous.
My issue was resolved within a day!
Absolutely loved it.
Thank you pixi customer service!

November 17, 2021
Unprompted review
Rated 5 out of 5 stars

The best!

Incredible customer service from Fallon today! I love all Pixi products and am a regular customer. I had an issue today and it was resolved effortlessly - which is rare these days. Thank you!

November 3, 2021
Unprompted review
Rated 5 out of 5 stars

Fast and efficient service

My order was lost in transit and when I contacted Pixi, they dealt with this immediately and my order arrived the next day. The service really could not be better and Pixi products are excellent. I am more than happy to be a returning customer.

October 15, 2021
Unprompted review
Rated 5 out of 5 stars

Lost Order

I am a regular customer of pixibeauty.com and have always had perfect experiences. The products are wonderful!

Unfortunately, my order was lost in the shipping process. So, for the first time, I needed to contact Pixi customer service.
I couldn't have asked for better service. They immediately looked into the problem and are replacing my order.

This is an excellent company to deal with. Great product and service.

Thanks for all the help!

October 12, 2021
Unprompted review
Rated 5 out of 5 stars

Pixi customer care team is simply…

Pixi customer care team is simply super.
They are attentive and kind, they really walk that extra mile to help you out. Definitively a service you can trust and relay on, they have been so helpful in assisting me with all the troubles due to customs issues, I am really thankful, especially to Fallon

October 11, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service! They have a lot of products so it may become a little overwhelming but they were extremely helpful! Looking forward to trying these products

October 8, 2021
Unprompted review
Rated 5 out of 5 stars

Pixi Beauty Support

I ordered a few things from pixi by Petra, because they are my favorite skin products! However the package was either Lost in translation or misdelivered so I sent a message to pixi, within a few days of trying to locate the package and not being able to they sent me the products that I ordered but did not receive. I'm waiting for my new package now, they could not have made it easier for me. I really appreciate the kind customer support I received from them. They went above and beyond to make sure I'm getting what I ordered! Top Notch service at Pixi Beauty!
Thank you for being so helpful and reliable!

October 7, 2021
Unprompted review

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