I really wanted to love this company. There were a lot of things I was going to order from them, but the wallet I ordered was very poor quality. The material started peeling after being used for only... See more
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Have sent multiple messages through support email, info email and Instagram and not 1 response from anyone. No tracking provided for packages and no customer support. Still no bag. If bag isn't re... See more
I reached out to Customer service to ask about materials ( basically all recycled yeah ) and treatment of workers ( all sounds great ). They send me a lovely detailed message that made me feel great a... See more
Company replied
Placing an order online was easy to navigate. Delivery only took a few days. I love the purse - excellent quality, funky style, fabulous colour (cloud). I know I’m going to feel good carrying this pur... See more
Company replied
Company details
Written by the company
We believe it is our responsibility to improve the quality of life for all creatures, big and small. All of our products are made with 100,000% vegan and cruelty-free materials.
Contact info
160 Konrad Cres. Unit 4, L3R 9T9, Markham, Canada
- info@pixiemood.com
- pixiemood.com
3.1
Average
457 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Super cute
It’s so cute! I can’t wear is yet cause I just got my breast reduction but I tried it on for two seconds and it looked great!!
July 15, 2021
Reply from Pixie Mood
Thank you for taking the time to sharing your experience with us! We wish you a swift recovery and hope you can enjoy wearing your new Pixie Mood bag soon!
-Kat
Reply from Pixie Mood
We are so happy to hear your order arrived quickly, thank you for taking the time to leave us a review!
-Kat
Really great I love everything
Really great! Fast delivery and items looked just like the pictures. They are so cute. I love this brand. Please make more minimalistic styles and I'll be a customer for life <3
July 13, 2021
Reply from Pixie Mood
Thank you so much for taking the time to leave this lovely review! We are so happy to hear you love our minimalistic styles, we'll be sure to pass this feedback along to our Product Development Team. We appreciate your kind words and support!
-Kat
I much appreciated dealing with pixie…
I much appreciated dealing with pixie mood. This was my first time ordering and I received the box with the purse today. Didn't have to wait long at all.
July 13, 2021
Reply from Pixie Mood
We are so grateful for your kind words. Thanks for sharing your review with us and the community!
-Kat
paid $20 for shipping & it still took…
paid $20 for shipping & it still took over two weeks to arrive!
then the thread in the strap is all unravelled. very disappointed.
July 13, 2021
Reply from Pixie Mood
Thank you for your feedback, we appreciate the opportunity to reflect on ways we can do better. We are sad to hear your delivery time was longer than expected. The pandemic has created a significant strain on most transportation service providers, during this time we do our best to deliver orders as quickly as possible! Thank you for your patience during the delivery delay, we truly appreciate it!
-Kat
Reply from Pixie Mood
We are so grateful for your kind words and support! Thank you for sharing your experience with us!
-Kat
10/10
Fantastic pieces with elegant designs. The attention to detail with these bags is impressive, especially once you factor in the price. You can really tell a lot of thought went into creating these too. Highly recommend this brand! c:
July 13, 2021
Reply from Pixie Mood
Thanks for your amazing review! We always aim to produce beautiful and functional pieces that don't need compromise. It means the world to us that you love your Pixie Mood products!
-Kat
Very quick delivery
Very quick delivery! Wallet and purse seem so light! Great for those with shoulder or back pain.
July 13, 2021
Reply from Pixie Mood
Thank you for this wonderful review and sharing your experience with us! We are so happy to hear you love your Pixie Mood styles as much as we do!
-Kat
I absolutely love the Alicia Tote II in…
I absolutely love the Alicia Tote II in Dark Oak, it's beautiful. I think my only gripe is that the two purses it comes with, both the tote and the cross body, only have one pocket between them. I like to have a separator to keep little things like chap stick, etc. But overall, the purses are amazing, they're vegan, and it came with 2. You really can't go wrong.
July 12, 2021
Reply from Pixie Mood
We appreciate you taking the time to share this feedback with us! Our products are always designed to be high quality, stylish and functional. We will make a note of your feedback for future designs, thanks for sharing!
-Kat
Haven't gotten my bag yet but heard…
Haven't gotten my bag yet but heard nothing but good things about this site and my order processed and shipped within 24 hours! Cant wait to get it and use it!
July 12, 2021
Reply from Pixie Mood
Thank you for taking the time to leave us a review! We are so happy to hear your order shipped so quickly and is on it's way to you, enjoy!
-Kat
Highly recommended!!!
Very beautiful bags as always. Never disappointed with Pixie. Super fast shipping, it took only 2-3 days to recieved my bags. Highly recommended :)
July 12, 2021
Reply from Pixie Mood
Thanks for your amazing review! We always aim to produce beautiful and functional pieces that don't need compromise. Your support means to the world to us!
-Kat
This is my first time buying a bag from…
This is my first time buying a bag from Pixie Mood and Im honestly surprised at how fast the shipping took. I received my bag 2 days after I purchased it!!! I love the bag and the quality is amazing!
July 8, 2021
Reply from Pixie Mood
Thank you for leaving us such a great review! We are so glad that you loved your experience with us and that your order arrived so quickly! We truly appreciate your kind words and support.
-Kat
One of my favourite companies
One of my favourite companies! I am so thankful that Pixie Mood exists. It combines everything that I care about: fashion, sustainability, taking care of the Earth. I love all the designs and colors, and they are all so stylish. Extremely practical and versatile too! And for me it is so important that they are so dedicated to making sure that their products are eco-friendly.
July 6, 2021
Reply from Pixie Mood
Thank you so much for taking the time to leave this lovely review! We always strive to provide high quality, stylish, and affordable items that don’t need to compromise! Your support and kindness means the world to us, thank you!
-Kat
Love my new wallet
Love my new wallet! And the service was super fast! WIll definitely be ordering again!
June 29, 2021
Reply from Pixie Mood
We are so happy to hear you love your wallet and are grateful for your kind words! Thanks for sharing your review with us and the community!
-Kat
Beautiful
Fast delivery. Beautifully made. Love my crossbody and marching wallet! Thank you :) - I’ll be back.
June 26, 2021
Reply from Pixie Mood
Thanks for your amazing review! We are so happy to hear you enjoyed your experience shopping with us!
-Kat
Jane 2-in-1 crossbody
The Jane 2-in-1 crossbody has more of a pink undertone than what is showing in the picture, but that worked well for me since I like pink. I've purchased this style in the past and I think the magnet used to be stronger, but I don't really mind since the strap can attached to both pieces. Otherwise, everything was lovely.
June 24, 2021
Reply from Pixie Mood
Thank you for taking the time to review us. Your feedback is important to us, we have been passed it along to our Product Development team. We always strive to reflect on ways we can improve, feedback like this helps us do better and is very much appreciated!
-Riley
Disappointed
I recently purchased a two handled cut out bag. Initially I was delighted with design and the lightness of the product.
Unfortunately every time I use it the straps come undone which is very disappointing
June 23, 2021
Unprompted review
Reply from Pixie Mood
Thank you for writing a review, your feedback is important to us! We are sorry to hear that your experience with us did not meet your expectations. Please help us to improve by providing more information on your experience, we can be reached at support@pixiemood.com.
-Riley
Adorable and Very Well Made
My purse is so cute! It's well made and structured. I know this purse is going to last me a long time. I also love how the strap is not embedded into the purse so I will be able to replace it easily when the time comes.
June 19, 2021
Reply from Pixie Mood
Thank you for leaving us such a great review! We are so glad that you enjoyed your experience with us and that you love your Pixie Mood bag! We truly appreciate your kind words and support.
-Kat
Reply from Pixie Mood
We are so happy to hear you enjoyed your experience with us! Thank you for sharing your feedback with us and the community!
-Kat
love the design, but want more neutrals!
Overall love my backpack! I do wish it was just a couple inches less long, and available in a wider variety of neutrals and less shiny materials. They scuff sooner and feel too trendy.
June 14, 2021
Reply from Pixie Mood
Thank you for taking the time to review us! We always strive to reflect on ways we can improve, product feedback like this helps us do better and is very much appreciated.
-Kat
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