Pixie Mood Reviews 457

TrustScore 3 out of 5

3.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 2 out of 5 stars

I really wanted to love this company. There were a lot of things I was going to order from them, but the wallet I ordered was very poor quality. The material started peeling after being used for only... See more

Rated 1 out of 5 stars

Have sent multiple messages through support email, info email and Instagram and not 1 response from anyone. No tracking provided for packages and no customer support. Still no bag. If bag isn't re... See more

Rated 5 out of 5 stars

I reached out to Customer service to ask about materials ( basically all recycled yeah ) and treatment of workers ( all sounds great ). They send me a lovely detailed message that made me feel great a... See more

Company replied

Rated 5 out of 5 stars

Placing an order online was easy to navigate. Delivery only took a few days. I love the purse - excellent quality, funky style, fabulous colour (cloud). I know I’m going to feel good carrying this pur... See more

Company replied

Company details

  1. Handbags Shop
  2. Bag Shop
  3. Bags and Luggage Store
  4. Fashion Accessories Store

Written by the company

We believe it is our responsibility to improve the quality of life for all creatures, big and small. All of our products are made with 100,000% vegan and cruelty-free materials.


Contact info

3.1

Average

TrustScore 3 out of 5

457 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Service was prompt

Service was prompt, the purse is good quality and turned out just like i had hoped

June 13, 2021
Pixie Mood logo

Reply from Pixie Mood

We are so grateful for your feedback! Thanks for sharing your review with us and the community!
-Kat

Rated 5 out of 5 stars

So happy

Beautiful bag, fast shipping. Very happy with my order.

June 11, 2021
Pixie Mood logo

Reply from Pixie Mood

We appreciate your feedback, thank you for taking the time to leave us a review!
-Kat

Rated 5 out of 5 stars

Very quick shipping!!

Very quick shipping!!! Product is well made, good quality and very functional.

June 11, 2021
Pixie Mood logo

Reply from Pixie Mood

Thanks for your awesome feedback! We always strive to provide high quality, stylish, and versatile items that don’t need to compromise!
-Kat

Rated 5 out of 5 stars

Good selection of beautiful products

Good selection of beautiful products. Website is easy to navigate. My order shipped quickly and I'm looking forward to receiving it. Thanks!

June 10, 2021
Pixie Mood logo

Reply from Pixie Mood

Thank you for leaving us such a great review! We are so glad that you enjoyed your experience with us and that your order arrived so quickly! We truly appreciate your kind words and support!
-Kat

Rated 4 out of 5 stars

I'm in love with my bag and would give…

I'm in love with my bag and would give 5 stars, but I unfortunately had to pay €61 for shipping and customs duty because it was delivered to France. I knew about the €30 shipping as that was included in the price when paying for the bag, but the €31 tax duty that I had to pay upon delivery was a bit of a surprise. I understand this is all on me importing something from outside the EU, but I thought I'd share my experience with anyone considering doing the same! I wish there were stockists in Europe, maybe one day!

June 9, 2021
Pixie Mood logo

Reply from Pixie Mood

Thank you for taking the time to review us! We always strive to reflect on ways we can improve, feedback on your experience helps us do better and is very much appreciated.
-Kat

Rated 5 out of 5 stars

Thorough and prompt customer service

Thorough and prompt customer service- very happy and can’t wait for my bag to arrive! :)

June 7, 2021
Pixie Mood logo

Reply from Pixie Mood

Thank you for leaving us such a great review! We are so glad that you loved your experience with us. Thanks again for your kind words and we hope you enjoy your order!
-Kat

Rated 5 out of 5 stars

Nice product and efficient service

Products arrived in a timely manner (handbags were gifts for my mother). She really likes the colours and the material. Ordering online can be very hit-or-miss; that said, I’m glad I took a chance on the Pixie Mood handbags! :)

June 7, 2021
Pixie Mood logo

Reply from Pixie Mood

We are so grateful you chose a Pixie Mood product to give as a gift! Thanks for sharing your review with us and the community!
-Kat

Rated 3 out of 5 stars

Desert Clay colour?

I am looking forward to using this bag, I like the circle design and it is larger than I thought. I can fit my phone, wallet, keys, easily with room for more without it looking too "full". Feels like a good quality bag but it is brand new so hard to say. Disappointed in the Desert Clay colour, I'd return for black. Online the desert clay colour looks for orange, in person, it is actually more of a dusty brown pink colour... This could be called desert clay haha but it's not how it looked in the photos online.

June 4, 2021
Pixie Mood logo

Reply from Pixie Mood

Thank you for writing a review, your feedback is important to us! We are sorry to hear that the Desert Clay colorway did not meet your expectations. Our team has been informed of your feedback and will do better at making the colorway of our products more clear.
-Kat

Rated 5 out of 5 stars

Fabulous fakes

Their website is a little repetitive, they will show the same purse 10 different times on 10 different pages, just a different color on each page.
However, if you know what you want and you know where to find it, these environmentally friendly purses and wallets are amazing. Made to look like genuine leather, these look and feel like the real thing. This is not my first purchase from Pixie Mood and most definitely will not be my last.
I highly recommend the jewelry travel "box", the fact that every one sold comes with a tree planted to commemorate the sale was a major bonus for the eco friendly minded consumer.

May 26, 2021
Pixie Mood logo

Reply from Pixie Mood

Thanks for your amazing feedback! We always aim to produce beautiful and functional pieces that don't need compromise. It means the world to us that you enjoyed your experience with us!
-Kat

Rated 5 out of 5 stars

Excellent experience and product

Excellent experience. Cute and responsible products. I love my new tote! And that it came with a smaller compartment that can be taken out and used as a crossbody bag! I thought I'd have to purchase a whole other bag, but no need! Very practical! Ordering, delivery, and receiving the item was simple and comprehensible.

May 25, 2021
Pixie Mood logo

Reply from Pixie Mood

Thanks for your awesome feedback! We always strive to provide high quality, stylish, and affordable items that don’t need to compromise! Enjoy your Pixie Mood tote!
-Kat

Rated 5 out of 5 stars

I searched high and low to find a purse…

I searched high and low to find a purse that was sustainably made and of high quality. This is that bag. Like all the other reviews said, it's sturdy, has plenty of pockets and is very mature looking. The only thing I would recommend is two straps instead of one due to the amount of items you can fit into the purse it can become a bit heavy. Two straps would distribute the weight better. I will continue to buy all of my purses and wallets from Pixie Mood from here on forward.

May 24, 2021
Pixie Mood logo

Reply from Pixie Mood

We appreciate you taking the time to share this feedback with us! Our products are always designed to be high quality, stylish and functional. We will make a note of this for future designs, thanks for sharing!
-Kat

Rated 5 out of 5 stars

Items shipped right away

Items shipped right away! Great quality, I can't wait to wear the backpack to a nice night out. It's so cute.

May 23, 2021
Pixie Mood logo

Reply from Pixie Mood

Thank you for your feedback! We are happy to hear you enjoyed your experience shopping with us!
-Kat

Rated 5 out of 5 stars

Very happy with the product

Placing an order online was easy to navigate. Delivery only took a few days. I love the purse - excellent quality, funky style, fabulous colour (cloud). I know I’m going to feel good carrying this purse, and happy that this company helps me reduce my carbon footprint. Just one thing could make the product better - being made in Canada instead of Asia.

May 19, 2021
Pixie Mood logo

Reply from Pixie Mood

Thanks for your awesome feedback! We always strive to provide high quality, stylish, and affordable items that don’t need to compromise!
-Kat

Rated 3 out of 5 stars

Beautiful but beware of issues

The product I purchased shipped on time and the colour of the bag(sand) is true to picture. The item is also perfect for a work bag and is very chic, however, with only three weeks of having the bag (Ansley shoulder), it is already having issues. I don’t throw around my bags as I do try to keep them well maintained, but the threading above the logo is already withering and there is a crack on the rim of the bag (I wish we could attach photos for reviews). I’m not sure how long this bag will now last as the quality is not what I expected. This was my first pixie mood product as I wanted to try out another brand for vegan leather, but this may be my last as it does not hold up to quality.

May 17, 2021
Pixie Mood logo

Reply from Pixie Mood

Thank you for sharing your feedback. We’re sorry to hear your experience didn’t match your expectations. Your feedback helps us get better and we will definitely look into this issue. A member of our Customer Support Team will email you soon!
-Kat

Rated 5 out of 5 stars

Chic & Forward Thinking

I ordered my purse less than a week ago and it's perfect. The materials are sturdy but look stunning, are eco-friendly, and forward thinking. The brass like material is spectacular and I love how conscious every aspect of the bag is. It looks chic and expensive but in reality is super affordable. That's what I was looking for! I also love that it is a Canadian business and Canadian made.

May 14, 2021
Pixie Mood logo

Reply from Pixie Mood

We love you and your five star review! Thank you for your awesome review, we appreciate your feedback on your experience with us!
-Kat

Rated 5 out of 5 stars

Amazing service and Purse

I’m SO pleased with this bag, amazing quality and perfect for anyone looking for a small bag to toss their phone, keys, wallet in. Also the order came VERY fast

May 14, 2021
Pixie Mood logo

Reply from Pixie Mood

We are so grateful for your kind words and feedback! Thank you for sharing your experience with us!
-Kat

Rated 5 out of 5 stars

Quick and Easy :)

Nice Mother’s Day gift. The experience was quick and easy! Thanks :)

May 14, 2021
Pixie Mood logo

Reply from Pixie Mood

We are so grateful you chose a Pixie Mood product to give as a gift! Thanks for sharing your review with us and the community!
-Kat

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look