I really wanted to love this company. There were a lot of things I was going to order from them, but the wallet I ordered was very poor quality. The material started peeling after being used for only... See more
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Have sent multiple messages through support email, info email and Instagram and not 1 response from anyone. No tracking provided for packages and no customer support. Still no bag. If bag isn't re... See more
I reached out to Customer service to ask about materials ( basically all recycled yeah ) and treatment of workers ( all sounds great ). They send me a lovely detailed message that made me feel great a... See more
Company replied
Placing an order online was easy to navigate. Delivery only took a few days. I love the purse - excellent quality, funky style, fabulous colour (cloud). I know I’m going to feel good carrying this pur... See more
Company replied
Company details
Written by the company
We believe it is our responsibility to improve the quality of life for all creatures, big and small. All of our products are made with 100,000% vegan and cruelty-free materials.
Contact info
160 Konrad Cres. Unit 4, L3R 9T9, Markham, Canada
- info@pixiemood.com
- pixiemood.com
Hasn’t replied to negative reviews
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Service was prompt
Service was prompt, the purse is good quality and turned out just like i had hoped

Reply from Pixie Mood
Very quick shipping!!
Very quick shipping!!! Product is well made, good quality and very functional.

Reply from Pixie Mood
Good selection of beautiful products
Good selection of beautiful products. Website is easy to navigate. My order shipped quickly and I'm looking forward to receiving it. Thanks!

Reply from Pixie Mood
I'm in love with my bag and would give…
I'm in love with my bag and would give 5 stars, but I unfortunately had to pay €61 for shipping and customs duty because it was delivered to France. I knew about the €30 shipping as that was included in the price when paying for the bag, but the €31 tax duty that I had to pay upon delivery was a bit of a surprise. I understand this is all on me importing something from outside the EU, but I thought I'd share my experience with anyone considering doing the same! I wish there were stockists in Europe, maybe one day!

Reply from Pixie Mood
Thorough and prompt customer service
Thorough and prompt customer service- very happy and can’t wait for my bag to arrive! :)

Reply from Pixie Mood
Nice product and efficient service
Products arrived in a timely manner (handbags were gifts for my mother). She really likes the colours and the material. Ordering online can be very hit-or-miss; that said, I’m glad I took a chance on the Pixie Mood handbags! :)

Reply from Pixie Mood
Desert Clay colour?
I am looking forward to using this bag, I like the circle design and it is larger than I thought. I can fit my phone, wallet, keys, easily with room for more without it looking too "full". Feels like a good quality bag but it is brand new so hard to say. Disappointed in the Desert Clay colour, I'd return for black. Online the desert clay colour looks for orange, in person, it is actually more of a dusty brown pink colour... This could be called desert clay haha but it's not how it looked in the photos online.

Reply from Pixie Mood
Fabulous fakes
Their website is a little repetitive, they will show the same purse 10 different times on 10 different pages, just a different color on each page.
However, if you know what you want and you know where to find it, these environmentally friendly purses and wallets are amazing. Made to look like genuine leather, these look and feel like the real thing. This is not my first purchase from Pixie Mood and most definitely will not be my last.
I highly recommend the jewelry travel "box", the fact that every one sold comes with a tree planted to commemorate the sale was a major bonus for the eco friendly minded consumer.

Reply from Pixie Mood
Excellent experience and product
Excellent experience. Cute and responsible products. I love my new tote! And that it came with a smaller compartment that can be taken out and used as a crossbody bag! I thought I'd have to purchase a whole other bag, but no need! Very practical! Ordering, delivery, and receiving the item was simple and comprehensible.

Reply from Pixie Mood
I searched high and low to find a purse…
I searched high and low to find a purse that was sustainably made and of high quality. This is that bag. Like all the other reviews said, it's sturdy, has plenty of pockets and is very mature looking. The only thing I would recommend is two straps instead of one due to the amount of items you can fit into the purse it can become a bit heavy. Two straps would distribute the weight better. I will continue to buy all of my purses and wallets from Pixie Mood from here on forward.

Reply from Pixie Mood
Items shipped right away
Items shipped right away! Great quality, I can't wait to wear the backpack to a nice night out. It's so cute.

Reply from Pixie Mood
Very happy with the product
Placing an order online was easy to navigate. Delivery only took a few days. I love the purse - excellent quality, funky style, fabulous colour (cloud). I know I’m going to feel good carrying this purse, and happy that this company helps me reduce my carbon footprint. Just one thing could make the product better - being made in Canada instead of Asia.

Reply from Pixie Mood
This purse arrived quickly and is just…
This purse arrived quickly and is just as pictured! SO cute!

Reply from Pixie Mood
Beautiful but beware of issues
The product I purchased shipped on time and the colour of the bag(sand) is true to picture. The item is also perfect for a work bag and is very chic, however, with only three weeks of having the bag (Ansley shoulder), it is already having issues. I don’t throw around my bags as I do try to keep them well maintained, but the threading above the logo is already withering and there is a crack on the rim of the bag (I wish we could attach photos for reviews). I’m not sure how long this bag will now last as the quality is not what I expected. This was my first pixie mood product as I wanted to try out another brand for vegan leather, but this may be my last as it does not hold up to quality.

Reply from Pixie Mood
Chic & Forward Thinking
I ordered my purse less than a week ago and it's perfect. The materials are sturdy but look stunning, are eco-friendly, and forward thinking. The brass like material is spectacular and I love how conscious every aspect of the bag is. It looks chic and expensive but in reality is super affordable. That's what I was looking for! I also love that it is a Canadian business and Canadian made.

Reply from Pixie Mood
Amazing service and Purse
I’m SO pleased with this bag, amazing quality and perfect for anyone looking for a small bag to toss their phone, keys, wallet in. Also the order came VERY fast

Reply from Pixie Mood

Reply from Pixie Mood
Good service shipping was fast and I…
Good service shipping was fast and I love the purse😊

Reply from Pixie Mood
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