I really wanted to love this company. There were a lot of things I was going to order from them, but the wallet I ordered was very poor quality. The material started peeling after being used for only... See more
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Have sent multiple messages through support email, info email and Instagram and not 1 response from anyone. No tracking provided for packages and no customer support. Still no bag. If bag isn't re... See more
I reached out to Customer service to ask about materials ( basically all recycled yeah ) and treatment of workers ( all sounds great ). They send me a lovely detailed message that made me feel great a... See more
Company replied
Placing an order online was easy to navigate. Delivery only took a few days. I love the purse - excellent quality, funky style, fabulous colour (cloud). I know I’m going to feel good carrying this pur... See more
Company replied
Company details
Written by the company
We believe it is our responsibility to improve the quality of life for all creatures, big and small. All of our products are made with 100,000% vegan and cruelty-free materials.
Contact info
160 Konrad Cres. Unit 4, L3R 9T9, Markham, Canada
- info@pixiemood.com
- pixiemood.com
Hasn’t replied to negative reviews
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Highly Recommended
Never had any issues with ordering from Pixie Mood (Canada). Beautiful stylish products and fast shipping. I placed my order on May 8th, it shipped on the 11th, and I received it on the 12th. Obviously that has a lot to do with where I live, but it shows that their processing time is fairly quick even with COVID-19 delaying so many companies. Also, when you purchase items from them on sale or use a coupon, they don't send you scuffed or damaged items like most other retailers do. Items are always brand new looking. If you are looking for more eco-friendly and/or vegan handbags and accessories, I highly recommend purchasing them from Pixie Mood.

Reply from Pixie Mood
customer service was fast and efficient…
customer service was fast and efficient in responding to my questions before I placed my order. Shipping was fast and earth friendly (not a bunch of useless plastic in the box) and the product everything I imagined and wanted it to be. I've only had it one day so can't speak for long term, but so far the quality looks great.

Reply from Pixie Mood
Amber Bucket Bag
Great company. I absolutely love what your mission is and your bags are top quality indeed. I feel like a million dollars walking with my bag.

Reply from Pixie Mood
Luv the bag and got it quickly w/great…
Luv the bag and got it quickly w/great price. THANK YOU!!!

Reply from Pixie Mood
The purse is absolutely beautiful
The purse is absolutely beautiful!
I love it!
I purchased it as a Mother’s Day gift to myself and can’t wait to start wearing it.

Reply from Pixie Mood
I absolutely love my new purchases!
I absolutely love my new purchases!!
Great prices and arrived quick.
Gorgeous bags!!

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Reply from Pixie Mood
Great service and turnaround
I ordered my item on Thursday and received it Sunday - amazing service.
And the bag is beautiful. Perfect for work.

Reply from Pixie Mood
Great
The first bag I received was not in the best condition however the company made it easy for me to send the product back. They also communicated well and apologized and sent me a replacement quickly! Thank you 🙏

Reply from Pixie Mood
Can’t wait to get my bags in the mail
Can’t wait to get my bags in the mail. I own one of these purses and purchased it 3 years ago and it’s still in great condition and I get so many compliments. Good looking, reasonably priced, excellent quality.....doesn’t get much better than that. I would and do recommend these purses to lots!!

Reply from Pixie Mood
Excellent first experience
This was my first time purchasing off Pixie Mood and I'm already thinking about what I want to buy next! My order shipped quickly and arrived within about a week! I'm thrilled with my new backpack.

Reply from Pixie Mood
Amazing Alicia Tote and Crossbody!!!
This is my second purse from you guys! I got my first from a Causebox and came back to you after loving it for at least a year! I bought the Alicia Tote in Mineral Blue so I could carry a small cross body for daily wear and have a tote to carry my bullet journal, pens, kindle, and all the bigger stuff that doesn’t need to be with me all the time!
It’s so beautiful!!!

Reply from Pixie Mood
Beautiful products
Beautiful products. Quick shipping. Will be purchasing again from this great company!

Reply from Pixie Mood
Product is good but doesn’t match color…
Product is good but doesn’t match color on website. Too bad I can’t return either.

Reply from Pixie Mood
Not a single complaint!
Ordered the wrong colour to begin with, so I had to contact customer support to cancel it and then re-order. I could not be happier with the service! Super quick and polite, they even helped me not lose my first order 10% off. Not to mention that the purses do not have a single flaw on them, come perfectly and environmentally friendly packaged, and obviously are super pretty. Shipping was super fast! I don’t have anything to complain about. Extremely satisfied.

Reply from Pixie Mood
My parcel arrived on time
My parcel arrived on time. I just LOVE my new bag. Have bought Pixie Mood in the past and still love them.

Reply from Pixie Mood
I am writing this review almost a year…
I am writing this review almost a year after my purchase and my items are in fantastic shape. I really like the brand, products and customer experience with Pixie Mood!

Reply from Pixie Mood
Would recommend!
Love it! I appreciate the efforts for eco sustainability, I love shopping somewhat locally. Their convertible products are super cool, and their style is unique. Great deals, great style, also great customer service!

Reply from Pixie Mood
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