Pixie Mood Reviews 457

TrustScore 3 out of 5

3.1

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Rated 2 out of 5 stars

I really wanted to love this company. There were a lot of things I was going to order from them, but the wallet I ordered was very poor quality. The material started peeling after being used for only... See more

Rated 1 out of 5 stars

Have sent multiple messages through support email, info email and Instagram and not 1 response from anyone. No tracking provided for packages and no customer support. Still no bag. If bag isn't re... See more

Rated 5 out of 5 stars

I reached out to Customer service to ask about materials ( basically all recycled yeah ) and treatment of workers ( all sounds great ). They send me a lovely detailed message that made me feel great a... See more

Company replied

Rated 5 out of 5 stars

Placing an order online was easy to navigate. Delivery only took a few days. I love the purse - excellent quality, funky style, fabulous colour (cloud). I know I’m going to feel good carrying this pur... See more

Company replied

Company details

  1. Handbags Shop
  2. Bag Shop
  3. Bags and Luggage Store
  4. Fashion Accessories Store

Written by the company

We believe it is our responsibility to improve the quality of life for all creatures, big and small. All of our products are made with 100,000% vegan and cruelty-free materials.


Contact info

3.1

Average

TrustScore 3 out of 5

457 reviews

5-star
4-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Highly Recommended

Never had any issues with ordering from Pixie Mood (Canada). Beautiful stylish products and fast shipping. I placed my order on May 8th, it shipped on the 11th, and I received it on the 12th. Obviously that has a lot to do with where I live, but it shows that their processing time is fairly quick even with COVID-19 delaying so many companies. Also, when you purchase items from them on sale or use a coupon, they don't send you scuffed or damaged items like most other retailers do. Items are always brand new looking. If you are looking for more eco-friendly and/or vegan handbags and accessories, I highly recommend purchasing them from Pixie Mood.

May 12, 2021
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Reply from Pixie Mood

Thank you for leaving us such a great review! We are so glad that you enjoyed your experience with us and that your order arrived so quickly! We truly appreciate your kind words and support.
-Kat

Rated 5 out of 5 stars

customer service was fast and efficient…

customer service was fast and efficient in responding to my questions before I placed my order. Shipping was fast and earth friendly (not a bunch of useless plastic in the box) and the product everything I imagined and wanted it to be. I've only had it one day so can't speak for long term, but so far the quality looks great.

May 12, 2021
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Reply from Pixie Mood

Thank you for sharing this review about our Customer Support team! We are thrilled that you enjoyed your interaction with us. We will be sharing your feedback amongst our team!
-Kat

Rated 5 out of 5 stars

Amber Bucket Bag

Great company. I absolutely love what your mission is and your bags are top quality indeed. I feel like a million dollars walking with my bag.

May 11, 2021
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Reply from Pixie Mood

Thank you for this wonderful review and sharing your experience with us! We are so grateful for your kind words and will be sharing your feedback amongst our team, thank you for the support!
-Kat

Rated 5 out of 5 stars

Luv the bag and got it quickly w/great…

Luv the bag and got it quickly w/great price. THANK YOU!!!

May 7, 2021
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Reply from Pixie Mood

THANK YOU for your awesome review! We always strive to provide high quality, stylish, and affordable items that don’t need to compromise!
-Kat

Rated 5 out of 5 stars

The purse is absolutely beautiful

The purse is absolutely beautiful!
I love it!
I purchased it as a Mother’s Day gift to myself and can’t wait to start wearing it.

May 7, 2021
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Reply from Pixie Mood

We are so grateful you chose our products to give as a gift to yourself! Thanks for sharing your review with us and the community! Wishing you and all the mother figures in your life a Happy Mothers Day!
-Kat

Rated 5 out of 5 stars

I absolutely love my new purchases!

I absolutely love my new purchases!!
Great prices and arrived quick.
Gorgeous bags!!

May 7, 2021
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Reply from Pixie Mood

Gorgeous review, thank you for sharing! We always strive to provide high quality, stylish, and affordable items that don’t need to compromise!
-Kat

Rated 5 out of 5 stars

Loved love loved

Loved love loved. Shipped and arrived in two days. My new go to bag.

May 4, 2021
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Reply from Pixie Mood

We love you and your 5 star review! Thank you for sharing your experience with us, enjoy your new go-to bag!
-Kat

Rated 5 out of 5 stars

Great service and turnaround

I ordered my item on Thursday and received it Sunday - amazing service.
And the bag is beautiful. Perfect for work.

May 3, 2021
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Reply from Pixie Mood

We love you and your five star review! Thank you for your awesome review, we appreciate your feedback on your experience with us!
-Kat

Rated 5 out of 5 stars

Great

The first bag I received was not in the best condition however the company made it easy for me to send the product back. They also communicated well and apologized and sent me a replacement quickly! Thank you 🙏

May 2, 2021
Unprompted review
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Reply from Pixie Mood

Thank you for sharing this review about our Customer Support team! We are thrilled that you enjoyed your interaction with us. We will be sharing your feedback amongst our team!
-Kat

Rated 5 out of 5 stars

Can’t wait to get my bags in the mail

Can’t wait to get my bags in the mail. I own one of these purses and purchased it 3 years ago and it’s still in great condition and I get so many compliments. Good looking, reasonably priced, excellent quality.....doesn’t get much better than that. I would and do recommend these purses to lots!!

May 1, 2021
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Reply from Pixie Mood

Thank you for the amazing review! We are so happy that you love your Pixie Mood items. It's a goal met for us knowing you enjoy all your pieces!
-Kat

Rated 5 out of 5 stars

Excellent first experience

This was my first time purchasing off Pixie Mood and I'm already thinking about what I want to buy next! My order shipped quickly and arrived within about a week! I'm thrilled with my new backpack.

April 29, 2021
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Reply from Pixie Mood

Thanks for your awesome feedback! We always strive to provide high quality, stylish, and affordable items that don’t need to compromise!
-Kat

Rated 5 out of 5 stars

Amazing Alicia Tote and Crossbody!!!

This is my second purse from you guys! I got my first from a Causebox and came back to you after loving it for at least a year! I bought the Alicia Tote in Mineral Blue so I could carry a small cross body for daily wear and have a tote to carry my bullet journal, pens, kindle, and all the bigger stuff that doesn’t need to be with me all the time!

It’s so beautiful!!!

April 26, 2021
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Reply from Pixie Mood

Thank you so much for taking the time to leave this lovely review. We’re happy to hear you love everything you have from us, enjoy your Alicia Tote!
-Kat

Rated 5 out of 5 stars

Beautiful products

Beautiful products. Quick shipping. Will be purchasing again from this great company!

April 26, 2021
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Reply from Pixie Mood

We appreciate your feedback! Thank you for taking the time to share your experience with us and the community!
-Kat

Rated 3 out of 5 stars

Product is good but doesn’t match color…

Product is good but doesn’t match color on website. Too bad I can’t return either.

April 24, 2021
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Reply from Pixie Mood

Thank you for writing a review, your feedback is important to us! We are sorry to hear that the color of the product ordered did not meet your expectations. Our team has been informed of your feedback and will do better at making the colorway of our products more clear.
-Kat

Rated 5 out of 5 stars

love!!

super cute and high quality wallet!!

April 22, 2021
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Reply from Pixie Mood

Thanks for your awesome feedback! We always strive to provide high quality, stylish, and affordable items that don’t need to compromise!
-Kat

Rated 5 out of 5 stars

Not a single complaint!

Ordered the wrong colour to begin with, so I had to contact customer support to cancel it and then re-order. I could not be happier with the service! Super quick and polite, they even helped me not lose my first order 10% off. Not to mention that the purses do not have a single flaw on them, come perfectly and environmentally friendly packaged, and obviously are super pretty. Shipping was super fast! I don’t have anything to complain about. Extremely satisfied.

April 22, 2021
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Reply from Pixie Mood

Thank you for leaving us such a great review! We are thrilled that you enjoyed your interaction with us. We will be sharing your feedback amongst our team. Thanks again for your kind words and we hope you enjoy your order!
-Kat

Rated 5 out of 5 stars

My parcel arrived on time

My parcel arrived on time. I just LOVE my new bag. Have bought Pixie Mood in the past and still love them.

April 21, 2021
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Reply from Pixie Mood

We are so grateful for your kind words. Thank you for the support and taking the time to share your review with us and the community!
-Kat

Rated 5 out of 5 stars

I am writing this review almost a year…

I am writing this review almost a year after my purchase and my items are in fantastic shape. I really like the brand, products and customer experience with Pixie Mood!

April 20, 2021
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Reply from Pixie Mood

Thank you for this wonderful review and sharing your experience with us! It was a fulfilling part to our end that we were able to provide a quality shopping experience!
-Kat

Rated 5 out of 5 stars

Would recommend!

Love it! I appreciate the efforts for eco sustainability, I love shopping somewhat locally. Their convertible products are super cool, and their style is unique. Great deals, great style, also great customer service!

April 19, 2021
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Reply from Pixie Mood

We are so grateful for your kind words. Thank you for sharing your positive experience with us, we truly appreciate the support and feedback!
-Kat

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