Pixie Mood Reviews 457

TrustScore 3 out of 5

3.1

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Rated 2 out of 5 stars

I really wanted to love this company. There were a lot of things I was going to order from them, but the wallet I ordered was very poor quality. The material started peeling after being used for only... See more

Rated 1 out of 5 stars

Have sent multiple messages through support email, info email and Instagram and not 1 response from anyone. No tracking provided for packages and no customer support. Still no bag. If bag isn't re... See more

Rated 5 out of 5 stars

I reached out to Customer service to ask about materials ( basically all recycled yeah ) and treatment of workers ( all sounds great ). They send me a lovely detailed message that made me feel great a... See more

Company replied

Rated 5 out of 5 stars

Placing an order online was easy to navigate. Delivery only took a few days. I love the purse - excellent quality, funky style, fabulous colour (cloud). I know I’m going to feel good carrying this pur... See more

Company replied

Company details

  1. Handbags Shop
  2. Bag Shop
  3. Bags and Luggage Store
  4. Fashion Accessories Store

Written by the company

We believe it is our responsibility to improve the quality of life for all creatures, big and small. All of our products are made with 100,000% vegan and cruelty-free materials.


Contact info

3.1

Average

TrustScore 3 out of 5

457 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 4 out of 5 stars

Service & delivery were excellent!

Service and delivery were excellent. The quality is ok, but not as good as I had hoped. Though I do like the style and look of it. Can’t comment on wearability since I’ve yet to start using.

April 19, 2021
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Reply from Pixie Mood

Thank you for taking the time to review us. Your feedback and been passed along to our Product Development team. We always strive to reflect on ways we can improve, feedback like this helps us do better and is very much appreciated!
-Riley

Rated 5 out of 5 stars

5 stars for shipping speed

5 stars for shipping speed! Can't wait to get my bags!

April 16, 2021
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Reply from Pixie Mood

Thank you for your feedback! We always do our best to ensure orders are delivered as quickly as possible. We hope you enjoy your order!
-Kat

Rated 5 out of 5 stars

Greta Work Tote

I just purchased the Greta Work Tote and I am absolutely in LOVE! I had been searching for an affordable and stylish 16" laptop bag for months when I finally found this bag. I was initially worried how the material would look/feel but I was overly impressed once I received it.

April 14, 2021
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Reply from Pixie Mood

Thanks for your awesome feedback! We are so happy to hear you love the Greta Work Tote as much as we do! We always strive to provide high quality, stylish, and affordable items that don’t need to compromise!
-Kat

Rated 5 out of 5 stars

Best Purse!

I wanted a medium size purse with a crossbody strap that was conveniently sized for everyday use as well as work use. Boy did this purse deliver!! If you’re looking for something versatile and cute I would definitely recommend this bag.

April 13, 2021
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Reply from Pixie Mood

Thanks for your amazing review! We always aim to produce beautiful and functional pieces that don't need compromise. It means the world to us that you love your bag!
-Kat

Rated 5 out of 5 stars

Great Experience for My First Time Visiting this Site

The site is simple and easy to use. There isn’t barely any pop ups of deals or anything in that sort which was nice. The site is user-friendly and checkout was great. Overall, I had a great experience.
Update: I received my order (bag and wallet) and I had them for about a week or two. They are amazing and they get the job done. I would recommend Pixie Mood to my friends and family.

April 6, 2021
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Reply from Pixie Mood

Thank you for this wonderful review and sharing your experience with us! It was a fulfilling part to our end that we were able to provide a quality shopping experience!
-Riley

Rated 5 out of 5 stars

Great customer experience!

Fast shipping! Quick response from customer service when I needed to update my mailing address! LOVE the bag. I’ve been looking at purchasing from this company for a while and finally had to do it! Will definitely purchase from here again ❤️

April 6, 2021
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Reply from Pixie Mood

Thank you for this wonderful review and sharing your experience with us! It was a fulfilling part to our end that we were able to provide a quality shopping experience!
-Riley

Rated 5 out of 5 stars

Quick efficient service

Order was received in good order with items were securely packaged. Order was shipped within 2 days of placing the order and was delivered so fast, I received the shipment notice shortly after delivery was made.

April 4, 2021
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Reply from Pixie Mood

Thank you for this wonderful review and sharing your experience with us! It was a fulfilling part to our end that we were able to provide a quality shopping experience!
-Kat

Rated 5 out of 5 stars

I just received my phoebe crossbody and…LOVE IT

I just received my phoebe crossbody and it is the cutest bag. It is great quality. The delivery was so fast. I can not wait to order more from pixie mood. So glad I found a great company with values that align with mine. Thank you

April 3, 2021
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Reply from Pixie Mood

We are so grateful for your kind words. Thanks for sharing your review with us and the community!
-Kat

Rated 4 out of 5 stars
Pixie Mood logo

Reply from Pixie Mood

Thank you for taking the time to review us. Your feedback and been passed along to our team. We always strive to reflect on ways we can improve, feedback like this helps us do better and is very much appreciated!
-Riley

Rated 5 out of 5 stars

Classy and beautiful wallet

Classy and beautiful wallet! It is also functional.

March 31, 2021
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Reply from Pixie Mood

Thanks for your awesome feedback! We always strive to provide high quality, stylish, and affordable items that don’t need to compromise!
-Kat

Rated 5 out of 5 stars

No complaints

Nice delivery time, nice design

March 31, 2021
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Reply from Pixie Mood

We are so grateful for your nice words. Thanks for sharing your experience with us and the community!
-Kat

Rated 4 out of 5 stars

I just purchased my first purse and…a few thoughts

I just purchased my first purse and wanted a wallet to match. Although I like the wallet I purchased, it would have been nice to have a bit more variety to choose from.
Otherwise really enjoying the purchase

March 31, 2021
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Reply from Pixie Mood

Thank you for the honesty! We always strive to reflect on ways we can improve, feedback like this helps us do better and is very much appreciated.
-Kat

Rated 5 out of 5 stars

Fab, efficient and eco friendly.

Love your products. Shipping was fast and quickly. It’s good quality and I love that it’s environment conscience is multiple aspects. Love love love!

March 31, 2021
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Reply from Pixie Mood

We love you and your five star review! Thank you for your awesome review, we appreciate your feedback on your experience with us!
-Kat

Rated 5 out of 5 stars

Beautiful. Gorgeous. Top quality.

Oh my gosh these bags are absolutely amazing. The quality is spectacular and I just get so excited supporting sustainable brands...even the packaging was biodegradable. We love to see it.

This will be my go to for quality and beautiful bags and purses moving forward.

March 30, 2021
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Reply from Pixie Mood

We are so grateful for your kind words and support! Thanks for sharing your experience with us and the community!
-Kat

Rated 5 out of 5 stars

I LOVE my clutch

I LOVE my clutch! It's so wonderful to have a company making vegan handbags that are so stylish and well made. The website was very easy to use and the shipping was quick. I'm so happy!

March 29, 2021
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Reply from Pixie Mood

We are so happy to hear you love your clutch and are grateful for your kind words! Thanks for sharing your review with us and the community!
-Kat

Rated 5 out of 5 stars

Got my item in 2 days from the time of…

Got my item in 2 days from the time of purchase. My girlfriend loved it. It was pretty nice, The pictures didn't really do it justice event though it was nice too.

Would buy again. Thanks slot.

March 26, 2021
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Reply from Pixie Mood

We are so grateful you chose our products to give as a gift! Thanks for sharing your review with us and the community!
-Kat

Rated 5 out of 5 stars

Beautiful mask and fast shipping .

Beautiful mask and fast shipping .. thank you for this nicely packaged box!!! I love it...😁😁❤️😁😁

March 24, 2021
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Reply from Pixie Mood

Thank you for your feedback! We are happy to hear you love the Cass Mask as much as we do!
-Kat

Rated 5 out of 5 stars

Fast shipping!

Really happy with the shipping speed! Also I love everything I received, except one thing had a small sticky stain on it which I'm pretty bummed about. But other than that, everything was great!

Edit: I sent pixie mood an email with a photo of my item and they immediately sent me a replacement! I received it like 2 days later. Awesome customer service!

March 22, 2021
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Reply from Pixie Mood

Thank you for writing a review, your feedback is important to us! We are sorry to hear that you order arrived in less than perfect condition. Our Customer Support Team will be contacting you soon for assistance!
-Kat

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