I really wanted to love this company. There were a lot of things I was going to order from them, but the wallet I ordered was very poor quality. The material started peeling after being used for only... See more
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Have sent multiple messages through support email, info email and Instagram and not 1 response from anyone. No tracking provided for packages and no customer support. Still no bag. If bag isn't re... See more
I reached out to Customer service to ask about materials ( basically all recycled yeah ) and treatment of workers ( all sounds great ). They send me a lovely detailed message that made me feel great a... See more
Company replied
Placing an order online was easy to navigate. Delivery only took a few days. I love the purse - excellent quality, funky style, fabulous colour (cloud). I know I’m going to feel good carrying this pur... See more
Company replied
Company details
Written by the company
We believe it is our responsibility to improve the quality of life for all creatures, big and small. All of our products are made with 100,000% vegan and cruelty-free materials.
Contact info
160 Konrad Cres. Unit 4, L3R 9T9, Markham, Canada
- info@pixiemood.com
- pixiemood.com
Hasn’t replied to negative reviews
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Service & delivery were excellent!
Service and delivery were excellent. The quality is ok, but not as good as I had hoped. Though I do like the style and look of it. Can’t comment on wearability since I’ve yet to start using.

Reply from Pixie Mood

Reply from Pixie Mood
Greta Work Tote
I just purchased the Greta Work Tote and I am absolutely in LOVE! I had been searching for an affordable and stylish 16" laptop bag for months when I finally found this bag. I was initially worried how the material would look/feel but I was overly impressed once I received it.

Reply from Pixie Mood
Best Purse!
I wanted a medium size purse with a crossbody strap that was conveniently sized for everyday use as well as work use. Boy did this purse deliver!! If you’re looking for something versatile and cute I would definitely recommend this bag.

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Looking forward to receiving my order!! Thank you
Looking forward to receiving my order!!

Reply from Pixie Mood
Great Experience for My First Time Visiting this Site
The site is simple and easy to use. There isn’t barely any pop ups of deals or anything in that sort which was nice. The site is user-friendly and checkout was great. Overall, I had a great experience.
Update: I received my order (bag and wallet) and I had them for about a week or two. They are amazing and they get the job done. I would recommend Pixie Mood to my friends and family.

Reply from Pixie Mood
Great customer experience!
Fast shipping! Quick response from customer service when I needed to update my mailing address! LOVE the bag. I’ve been looking at purchasing from this company for a while and finally had to do it! Will definitely purchase from here again ❤️

Reply from Pixie Mood
Quick efficient service
Order was received in good order with items were securely packaged. Order was shipped within 2 days of placing the order and was delivered so fast, I received the shipment notice shortly after delivery was made.

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I just received my phoebe crossbody and…LOVE IT
I just received my phoebe crossbody and it is the cutest bag. It is great quality. The delivery was so fast. I can not wait to order more from pixie mood. So glad I found a great company with values that align with mine. Thank you

Reply from Pixie Mood

Reply from Pixie Mood
I just purchased my first purse and…a few thoughts
I just purchased my first purse and wanted a wallet to match. Although I like the wallet I purchased, it would have been nice to have a bit more variety to choose from.
Otherwise really enjoying the purchase

Reply from Pixie Mood
Fab, efficient and eco friendly.
Love your products. Shipping was fast and quickly. It’s good quality and I love that it’s environment conscience is multiple aspects. Love love love!

Reply from Pixie Mood
Beautiful. Gorgeous. Top quality.
Oh my gosh these bags are absolutely amazing. The quality is spectacular and I just get so excited supporting sustainable brands...even the packaging was biodegradable. We love to see it.
This will be my go to for quality and beautiful bags and purses moving forward.

Reply from Pixie Mood
I LOVE my clutch
I LOVE my clutch! It's so wonderful to have a company making vegan handbags that are so stylish and well made. The website was very easy to use and the shipping was quick. I'm so happy!

Reply from Pixie Mood
Got my item in 2 days from the time of…
Got my item in 2 days from the time of purchase. My girlfriend loved it. It was pretty nice, The pictures didn't really do it justice event though it was nice too.
Would buy again. Thanks slot.

Reply from Pixie Mood
Beautiful mask and fast shipping .
Beautiful mask and fast shipping .. thank you for this nicely packaged box!!! I love it...😁😁❤️😁😁

Reply from Pixie Mood
Fast shipping!
Really happy with the shipping speed! Also I love everything I received, except one thing had a small sticky stain on it which I'm pretty bummed about. But other than that, everything was great!
Edit: I sent pixie mood an email with a photo of my item and they immediately sent me a replacement! I received it like 2 days later. Awesome customer service!

Reply from Pixie Mood
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