I really wanted to love this company. There were a lot of things I was going to order from them, but the wallet I ordered was very poor quality. The material started peeling after being used for only... See more
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Have sent multiple messages through support email, info email and Instagram and not 1 response from anyone. No tracking provided for packages and no customer support. Still no bag. If bag isn't re... See more
I reached out to Customer service to ask about materials ( basically all recycled yeah ) and treatment of workers ( all sounds great ). They send me a lovely detailed message that made me feel great a... See more
Company replied
Placing an order online was easy to navigate. Delivery only took a few days. I love the purse - excellent quality, funky style, fabulous colour (cloud). I know I’m going to feel good carrying this pur... See more
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Company details
Written by the company
We believe it is our responsibility to improve the quality of life for all creatures, big and small. All of our products are made with 100,000% vegan and cruelty-free materials.
Contact info
160 Konrad Cres. Unit 4, L3R 9T9, Markham, Canada
- info@pixiemood.com
- pixiemood.com
Hasn’t replied to negative reviews
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Customer Service Amazing!
I placed an order for the Greta Work Tote as a Christmas gift for my daughter. The service was good and the bag came in plenty of time for Christmas. Now, three months later the stitching on the bag is coming undone in a few places. She has only used the bag to go the office a handful of times because she has been working from home since Covid started. This is also not due to overstuffing the bag. It is advertised to be able to carry a laptop. I am extremely disappointed in the product.
Update: The customer service at Pixi Mood was absolutely amazing. They reached out to me right away after I sent them an email explaining how disappointed I was with the bag I purchased. They only asked for pictures of the stitching coming undone and to confirm the name of the purse. Well today the new purse arrived. I haven't opened it yet but I am hoping that this one lasts longer. If it doesn't I know that I can reach out again. Thank you Pixi Mood.

Reply from Pixie Mood
I love your product because it’s is…
I love your product because it’s is vegan leather. The styles are great and so is the price!

Reply from Pixie Mood
So happy with my purchase
So happy to receive my order, beautiful sage green color, everything I wanted in a new purse.

Reply from Pixie Mood
My Pixie Mood Purchase was simplicity!
My purchase from Pixie Mood was a very fulfilling experience. I was given a Pixie Mood Trisha purse for my Birthday and just love it. So I went online and bought another one of the same design in a color for Spring.. They are so simple to use and carry, but with just the right amount of pockets. Love the simplicity. The shipping was perfect. Very efficient. Thank you.

Reply from Pixie Mood
Mask Chains
I ordered a Mask Chain in the Hazelnut colour and it arrived today. I really like it! It is well made, adds some style to my wearing a mask, is useful and affordable. I have seen some Mask chains that are ridiculously expensive.
I would recommend the Pixie Mood mask chains.

Reply from Pixie Mood
Great quality
Great quality, awesome price! Love my purse and wallet combo!! Love that it’s vegan, and affordable! Love love love!!

Reply from Pixie Mood
Beautiful!
My new Pixie Mood Nicole small pouch in the arrived quickly, carefully packaged. The cork and cognac are a perfect combination, and although I've put it away for post-pandemic showing off, I can't wait to use it. Thank you, Pixie Mood, for your vegan, beautifully-made bags.

Reply from Pixie Mood
Pretty but very disappointing.
Pretty but disappointing. That's super frustrating to get a final sale thinking "I like the look, know what to expect in terms of material and their main picture says it fits a 14" laptop... Mine is a 13" so it's all set".
The 13" laptop barely makes it. It's super hard to zip after, I have to push and try to stretch the non stretchy leather like bag and it feels like the zip will break.
Plus, with that going on, let's say it's obviously hard to fit much more in there cause if you use the witdth / depth than you lose the length and space needed to zip above the laptop.
That's misrepresentation. Disappointing.
I have the Valerie in washed pink. It'll become another too many handbag cause I've got no use for it as to what the company says it's good for : carrying a 14" laptop.

Reply from Pixie Mood
TERRIBLE QUALITY
TERRIBLE QUALITY. Used this one time and the handle now has ripped chunks and the corners look brown and worn. One time. This should be more durable, I'm very disappointed. Very.

Reply from Pixie Mood
The strap broke on my Molly bag and was…
The strap broke on my Molly bag and was not replaceable. I couldn't find a repair shop who would use the same material so that wasn't an option. The team at Pixie Mood was so helpful! They offered to give me 40% off of my next purchase. I have ordered a new purse and can't wait for it to arrive! I absolutely love their products and love that they care about the environment so much! I don't think I'll ever buy a purse from anywhere else!

Reply from Pixie Mood
Very quality goods and stylish…
Very quality goods and stylish varieties with an easy to navigate browser.

Reply from Pixie Mood
The shipping costs gave this a 3 star
The shipping costs gave this a 3 star. I love the products! I received one in a Causebox. I bought a wallet but the shipping was a flat rate at $12. I would return to purchase more but only if I was buying several items at a time.

Reply from Pixie Mood
Love my new purse fits everything I…
Love my new purse fits everything I need! Color is gorgeous, great quality!

Reply from Pixie Mood
Fast shipping and great quality :) will…
Fast shipping and great quality :) will buy again for sure!!

Reply from Pixie Mood
Absolutely in love!
Absolutely love my new small Nicole Pouch and Sophie wallet! Beautifully crafted, environmentally friendly and everything I hoped for! Customer service was also extremely helpful and kind when helping me with my order. Highly recommended!

Reply from Pixie Mood
I absolutely love my Ida card case
I absolutely love my Ida card case! I got it in the colour cloud and it is just gorgeous. The shipping was super quick too! Will definitely be making more purchases in the future!

Reply from Pixie Mood
Great website easy to navigate and the…
Great website easy to navigate and the products are beautiful

Reply from Pixie Mood
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