Pixie Mood Reviews 457

TrustScore 3 out of 5

3.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 2 out of 5 stars

I really wanted to love this company. There were a lot of things I was going to order from them, but the wallet I ordered was very poor quality. The material started peeling after being used for only... See more

Rated 1 out of 5 stars

Have sent multiple messages through support email, info email and Instagram and not 1 response from anyone. No tracking provided for packages and no customer support. Still no bag. If bag isn't re... See more

Rated 5 out of 5 stars

I reached out to Customer service to ask about materials ( basically all recycled yeah ) and treatment of workers ( all sounds great ). They send me a lovely detailed message that made me feel great a... See more

Company replied

Rated 5 out of 5 stars

Placing an order online was easy to navigate. Delivery only took a few days. I love the purse - excellent quality, funky style, fabulous colour (cloud). I know I’m going to feel good carrying this pur... See more

Company replied

Company details

  1. Handbags Shop
  2. Bag Shop
  3. Bags and Luggage Store
  4. Fashion Accessories Store

Written by the company

We believe it is our responsibility to improve the quality of life for all creatures, big and small. All of our products are made with 100,000% vegan and cruelty-free materials.


Contact info

3.1

Average

TrustScore 3 out of 5

457 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Customer Service Amazing!

I placed an order for the Greta Work Tote as a Christmas gift for my daughter. The service was good and the bag came in plenty of time for Christmas. Now, three months later the stitching on the bag is coming undone in a few places. She has only used the bag to go the office a handful of times because she has been working from home since Covid started. This is also not due to overstuffing the bag. It is advertised to be able to carry a laptop. I am extremely disappointed in the product.

Update: The customer service at Pixi Mood was absolutely amazing. They reached out to me right away after I sent them an email explaining how disappointed I was with the bag I purchased. They only asked for pictures of the stitching coming undone and to confirm the name of the purse. Well today the new purse arrived. I haven't opened it yet but I am hoping that this one lasts longer. If it doesn't I know that I can reach out again. Thank you Pixi Mood.

March 18, 2021
Unprompted review
Pixie Mood logo

Reply from Pixie Mood

Thank you for writing a review, your feedback is important to us! We are sorry to hear about the trouble with your daughters Greta Work Tote. Our Customer Support Team will be contacting you soon for assistance!
-Kat

Rated 5 out of 5 stars

I love your product because it’s is…

I love your product because it’s is vegan leather. The styles are great and so is the price!

March 16, 2021
Pixie Mood logo

Reply from Pixie Mood

Thanks for your awesome feedback! We always strive to provide high quality, stylish, and affordable items that don’t need to compromise! Have an awesome day!
-Kat

Rated 5 out of 5 stars

So happy with my purchase

So happy to receive my order, beautiful sage green color, everything I wanted in a new purse.

March 12, 2021
Pixie Mood logo

Reply from Pixie Mood

Thank you for your feedback! We are happy to hear you love the Sage colorway as much as we do!
-Kat

Rated 5 out of 5 stars

My Pixie Mood Purchase was simplicity!

My purchase from Pixie Mood was a very fulfilling experience. I was given a Pixie Mood Trisha purse for my Birthday and just love it. So I went online and bought another one of the same design in a color for Spring.. They are so simple to use and carry, but with just the right amount of pockets. Love the simplicity. The shipping was perfect. Very efficient. Thank you.

March 4, 2021
Pixie Mood logo

Reply from Pixie Mood

Thank you so much for taking the time to leave this lovely review. We’re happy to know you enjoyed your experience with us and that you love the Trisha Crossbody as much as we do! Your feedback is essential to us and we will be sharing your review amongst our team. Enjoy both of your bags!
-Kat

Rated 5 out of 5 stars

Mask Chains

I ordered a Mask Chain in the Hazelnut colour and it arrived today. I really like it! It is well made, adds some style to my wearing a mask, is useful and affordable. I have seen some Mask chains that are ridiculously expensive.
I would recommend the Pixie Mood mask chains.

March 3, 2021
Pixie Mood logo

Reply from Pixie Mood

Thank you for your feedback! We are happy to hear you love the Mask Chains as much as we do!
-Kat

Rated 5 out of 5 stars

Very nice quality

February 25, 2021
Pixie Mood logo

Reply from Pixie Mood

Thanks for your awesome feedback! We always strive to provide high quality, stylish, and affordable items that don’t need compromise! Have an awesome day!
-Kat

Rated 5 out of 5 stars

Great quality

Great quality, awesome price! Love my purse and wallet combo!! Love that it’s vegan, and affordable! Love love love!!

February 19, 2021
Pixie Mood logo

Reply from Pixie Mood

Thanks for your awesome feedback! We always strive to provide high quality, stylish, and affordable items that don’t need compromise! Have an awesome day!
-Kat

Rated 5 out of 5 stars

Beautiful!

My new Pixie Mood Nicole small pouch in the arrived quickly, carefully packaged. The cork and cognac are a perfect combination, and although I've put it away for post-pandemic showing off, I can't wait to use it. Thank you, Pixie Mood, for your vegan, beautifully-made bags.

February 16, 2021
Pixie Mood logo

Reply from Pixie Mood

Thank you for the amazing review! We are so happy that you love your Nicole Pouch Small. It's a goal met for us knowing you enjoy all your pieces!
-Kat

Rated 3 out of 5 stars

Pretty but very disappointing.

Pretty but disappointing. That's super frustrating to get a final sale thinking "I like the look, know what to expect in terms of material and their main picture says it fits a 14" laptop... Mine is a 13" so it's all set".

The 13" laptop barely makes it. It's super hard to zip after, I have to push and try to stretch the non stretchy leather like bag and it feels like the zip will break.
Plus, with that going on, let's say it's obviously hard to fit much more in there cause if you use the witdth / depth than you lose the length and space needed to zip above the laptop.

That's misrepresentation. Disappointing.

I have the Valerie in washed pink. It'll become another too many handbag cause I've got no use for it as to what the company says it's good for : carrying a 14" laptop.

February 12, 2021
Unprompted review
Pixie Mood logo

Reply from Pixie Mood

Thank you for writing a review, your feedback is important to us! We are sorry to hear that the size of our product did not meet your expectations. Our team has been informed of your feedback and will do better at making the dimensions of our products more clear.
-Kat

Rated 1 out of 5 stars

TERRIBLE QUALITY

TERRIBLE QUALITY. Used this one time and the handle now has ripped chunks and the corners look brown and worn. One time. This should be more durable, I'm very disappointed. Very.

February 11, 2021
Pixie Mood logo

Reply from Pixie Mood

Thank you for sharing your feedback. We’re sorry your experience didn’t match your expectations. This is an uncommon instance and we’ll do better. Our Support team will be contacting you soon for further assistance!
-Kat C

Rated 5 out of 5 stars

Perfect!

Perfect! They are perfect. Great fitting masks!

February 11, 2021
Pixie Mood logo

Reply from Pixie Mood

We are so grateful for your kind words and feedback. Thanks for sharing your review with us and the community!
-Kat C

Rated 5 out of 5 stars

The strap broke on my Molly bag and was…

The strap broke on my Molly bag and was not replaceable. I couldn't find a repair shop who would use the same material so that wasn't an option. The team at Pixie Mood was so helpful! They offered to give me 40% off of my next purchase. I have ordered a new purse and can't wait for it to arrive! I absolutely love their products and love that they care about the environment so much! I don't think I'll ever buy a purse from anywhere else!

February 10, 2021
Pixie Mood logo

Reply from Pixie Mood

Thank you for sharing this review about our Customer Support team! We are thrilled that you enjoyed your interaction with us. We will be sharing your feedback amongst our team!
-Kat

Rated 5 out of 5 stars

Very quality goods and stylish…

Very quality goods and stylish varieties with an easy to navigate browser.

February 10, 2021
Pixie Mood logo

Reply from Pixie Mood

We love you and your five star review! Thank you for your awesome review, we appreciate your feedback on your experience with us!
-Kat

Rated 3 out of 5 stars

The shipping costs gave this a 3 star

The shipping costs gave this a 3 star. I love the products! I received one in a Causebox. I bought a wallet but the shipping was a flat rate at $12. I would return to purchase more but only if I was buying several items at a time.

February 8, 2021
Pixie Mood logo

Reply from Pixie Mood

Thank you for the honesty! We are sorry to hear that the shipping rate made your experience less enjoyable. We do offer free shipping over specific order amounts and occasionally offer free shipping promotions! Thank you for your feedback, we hope that you give us another chance in the future!
-Kat

Rated 5 out of 5 stars

Love my new purse fits everything I…

Love my new purse fits everything I need! Color is gorgeous, great quality!

February 5, 2021
Pixie Mood logo

Reply from Pixie Mood

We are so happy to hear you love your bag and are grateful for your kind words! Thanks for sharing your review with us and the community!
-Kat

Rated 5 out of 5 stars

Absolutely in love!

Absolutely love my new small Nicole Pouch and Sophie wallet! Beautifully crafted, environmentally friendly and everything I hoped for! Customer service was also extremely helpful and kind when helping me with my order. Highly recommended!

February 3, 2021
Pixie Mood logo

Reply from Pixie Mood

We love you and your five star review! Thank you for your awesome review, we appreciate your feedback on your experience with us!
-Kat

Rated 5 out of 5 stars

I absolutely love my Ida card case

I absolutely love my Ida card case! I got it in the colour cloud and it is just gorgeous. The shipping was super quick too! Will definitely be making more purchases in the future!

January 30, 2021
Pixie Mood logo

Reply from Pixie Mood

We are so happy to hear you love your Ida Card Case and are grateful for your kind words! Thanks for sharing your review with us and the community!
-Kat

Rated 5 out of 5 stars

Great website easy to navigate and the…

Great website easy to navigate and the products are beautiful

January 28, 2021
Pixie Mood logo

Reply from Pixie Mood

Thank you for sharing this review! We are thrilled that you enjoyed your experience with us.
-Kat

Rated 5 out of 5 stars
Pixie Mood logo

Reply from Pixie Mood

Thank you for sharing this review about our Customer Support team! We are thrilled that you enjoyed your interaction with us!
-Kat

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look